I have been shopping here on and off for a few years and I finally am getting a review together! I was in there yesterday enjoying their 50 percent off sale( I swear I don't work here). I essentially purchased a new wardrobe for winter and spring for the price of a new winter coat. I don't know what everyone is complaining about in these reviews. It's a consignment store--it's bound to be hit or miss. But I have always found the owner( I think his name his Chuck?) willing to work on a price when the item needed some repairs. The young woman who helped me yesterday was awesome! I can't remember her name. But, I can tell you she doesn't look like Stevie a Nicks ; )! I purchased every Joie silk blouse they carry in my size at nine bucks each! Hope you all catch the sale --but leave the size 8's alone. They belong to me. P.s. I also shop at the "not a boutique" store, next store to this one. It's okay--but this place is much more upscale and the prices are better. Just my two cents, bargain shoppers. I would also try out Cynthia's consignment- pricier then MCShanes--but a lot of really beautiful wardrobe pieces(and, no. I don't work there either). read more

This is a cute, small, and incredibly well organized shop. Everything is organized by size/color, the window displays are always cute and eye catching and the lady in the shop was super nice, even when I asked to try on the jacket the mannequin was wearing*. The main focus is on clothing, but they do have a few accessories like shoes, jewelry, and purses. Prices totally range. I got a super cute Express blouse for $4 while there was a super pretty Burberry coat hanging for upwards of $200. Check the cards that are hanging up for more discounts. My yellow tagged shirt was 40% off the written price. *PSA: if you're a size 4, there is an uber cute pink tapestry print blazer/jacket waiting for you for only $4 as of May 19th. read more

Isabella was very helpful in my quest to find something unique. The shop has awesome authentic pieces for a great price.

This place is a gem!! Such great vintage designer pieces and sales going on. Mimi was very kind and helpful!

Loved this place! I'm a great area and is in the most adorable building. Such a cute shop and had great finds.

McShane's Exchange is the ABSOLUTE MUST SHOP for high end designer fashion seen NO WHERE else. Allie has fine selected the most exquisite designer pieces to drool over. Everything is at your fingertips from designer gowns to designer jeans and everything.in between. A gem boutique in Lincoln Park Chicago.....A+++++++++++ read more

I have benn coming to mcshanes for over 10 years They have great quality and the staff and owners are extremely helpful. We come from Green Bay and it always great fun to see chuck and what is in the store. Great variety and high end designers read more

I brought goods to this business and was told they do not give you a list of your goods but after 90 days they return unsold goods. Well what they did not tell me was they don't give your goods back. You have to go thru all the racks and look for your items We'll, they said they did not sell any of my items but only 4 of my 30 items was on the racks. The woman there, said she was the owner and when I said this was a bad way way to do business not being able to explain my missing items, she said she did not like my attitude and I had to leave the store . This was before I even looked for my stuff.. when I started to look for my items she called the police and asked them to remove me and my friend from the store. The police advised her that she had to let us look for our things, since she admitted that they should be there My friend who also consigned could only find a couple of pair of shoes and none of her clothing Do not take anything There as you will probably not get any money and they will steal your things. read more

It's like walking into someone's gigantic closet - well rooms and floors of it. It's pretty overwhelming. It's pricey despite it being a second hand designer consignment shop. The staff here isn't very friendly. If you are desperate for some unique items, it's possible that you can find them here. I would forwarn you to put aside plenty of time. I mean I like to shop and I can spend some time at the racks, but this is kind of ridiculous... read more

McShane's is AWESOME! This little place saved me when I moved to Chicago and needed to add a lot of business casual pieces to my wardrobe without spending a ton of money. Stuff rotates pretty well here and you're bound to find a million things you love and most will be further discounted. Then again, I scour the entire store top to bottom and spend a couple hours in the dressing room. Yeah, I'm that girl that's in there. However, I only do this at the beginning of the season otherwise my clothes budget would get out of hand. And if anything is too long but it's too good a deal to pass up, I just swing on over to Gus' Tailor Shop with my new threads- check out my review for Gus, he's a miracle worker!! BTW I've only been to this McShane's and I was told it was the smaller of the two so I am not allowed to go near the other location or I would seriously be there ALL DAY! read more

It definately has a cute storefront and the window displays are always great . Why then only 3 stars? I've never personally found anything that I liked enough to buy here. (I have been in twice, maybe third time is the charm?) read more

This store has successfully acquired all of the most unflattering and ugly old women's designer clothes in town. Some of the garments down right smell. The dressing rooms are awful - only one has a mirror and they don't have hooks to hang clothes as you try them on. Staff was neither helpful or friendly. Not a pleasant shopping experience. read more

In over 11 years, it hasn't changed. Unfortunately. Given it's near my delightful chiropractor, thought I'd give it one last try. Alas. Same old jumble of Goodwill-like junk with an occasional lovely piece, size 0. Will stick to my favored charity shops in UK. read more

A "Pretty Woman" experience at its finest. Felt like since I was dressed down and my items weren't "good enough" the sales associate didn't want to give me the time of day. She did a poor job of explaining the store policies and was cold from the get go. read more

This is one of the best stores to visit in the area! They have great sales and QUALITY products. The owner does an amazing job of ensuring customers are aware of ways to stay up to date with inventory--giving virtual tours and so much more. Check them out if you're in the area! read more

I really like this store- it's in a good location, has a great prices, and a broad selection of clothes, shoes, and accessories. The staff at the store don't fall all over themselves to help you, but do you really want to be bothered? If you're looking for good quality clothes and understand what a used/consignment store is about, then check this place out. If they don't have what you want the first time, check it out again. I'm happy every time I visit, even if I don't find clothes in my size that time--the chance that I'll find a great piece for a low price is worth it. read more

"OMG did I just uncover the motherlode of consignment shopping! And then the most adorable store manager tells me there is the original McShane's Exchange on Webster! Breathe....I saw a St. John's Evening Knit 2pc Black Jacket w/Pants new with tags for $388. Not quite my style - too mommy for me. Chanel Ballet Slippers for $288. Gucci brown suede handbag $188. But when told to go up stairs to their 2nd Floor All the Time Clearance decided on a black North Face jacket for drum roll please - $38.00 steal! While I was there a lady was dropping-off a sh-- load ( she mention she was moving to Aspen) and those clothes were being tagged as we speak! That's when I knew I had to leave and check-out their store on Webster. I guess that is why they are so successful - the stuff never stops coming in for 18 years! Where have I been?" read more

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After 2 lousy consignment experiences I think trusting for-profit consignment shops to be honest is probably unrealistic. Mcshane's MO is you bring in your clothes, they tag them with your number and put them out on the rack. After 90 days you can come back and see what's sold and they give you a check for half of the selling price. You never see any invoices or anything like that. If you want to get your unsold items back you have to look through hundreds of hanging items to find your number on a tag. It's not a good system. If you google non-profit consignment stores in Chicago you may find a better alternative. read more

I'm not sure if this counts as a review or an account of being treated like a shoplifter at a favorite store. If I'd written this yesterday, I would give McShane's Exchange five stars (and I still do...everything except the unwarranted shoplifting part). I've raved about ME and referred friends for 4 years. It's like a thrift store where the rarest finds are already in front of you. Though they focus on designer apparel, they also carry mass-retailers for quality, high-end pieces along with basics from GAP, J. Crew, H&M, etc. A house-version of the ideal closet. And the house is part of its charm. With two floors, virtually every surface - including unused bathrooms - is covered in inventory. The unconventional layout and massive selection means deciphering their sizes/styles/price arrangements is a little maze-like. Lower-end items are sometimes priced odd ($14 for a J.Crew turtleneck), though they make up for it with a clearance floor, gorgeous pieces, and dramatic markdowns. $20 Ann Demeulmeester ankle boots. Need I say more? Like every season, I made my special trek to ME earlier today. The staff is usually fun and chatty - this time, two associates were being lectured by an older woman (I don't know her name/position, but I'll call her "blonde bob"/BB). Before entering the fitting room, I asked if I needed an item count and an associate waved me in, no problem. First score: a Calvin Klein dress and adorable Jil Sander pants. As usual, an associate held the two pieces behind the counter as I went to try on more. Then, things got weird. When mulling through picked-over boots, I noticed Blonde Bob nearby and asked about their busy weekend. As Ambrosia R. noted, she instantly turned icy. Out of nowhere, she told me she found a tag in the fitting room. In my nativity, I figured she wanted my help and asked her to describe it and where it was found, as I was in the fitting room at the same time as another woman. She had me retun to the fitting room (?!), and showed me a tag - not in a room - but intentionally placed on a table by the return rack. I told her I couldn't really help. As I shopped, BB continued lecturing the associates. Suddenly, she said, "Can I have your bag?" Her manner was so odd, I thought she needed my purse to demonstrate something! And, when she didn't return it, I figured it made carrying clothes easier! I returned to the dressing room and BB stopped me to count the hangers. I asked if I should only take a few items at a time (typical thief), she snapped, "I know how many things you've got." Then, things got weirder. An employee mentioned they'd be closing soon as I re-entered the dressing room and I promised I'd be quick. Ten minutes later, BB hussled me out, "We're closing! Take whatever you want and head to the counter!" I grabbed *half* of what I wanted and, on my way out, saw my Calvin Klein dress had been removed from behind the counter and added to the "return rack." I took my dress and asked BB about the Jil Sander pants I'd also placed on hold. Her response, "You put them back." I had no idea what she meant until, much later, I remembered the stupid tag. A tag that probably fell off and was placed on a table. As if that weren't enough, BB's scolding of her adept employees - in front of customers - was rude and demeaning. The staff's professionalism topped BB's; when needing assistance during her many "lessons", an associate - not BB - noticed me. Her presence seemed to add problems to a ship already sailing smoothly. BB tallied up my 7 items and a polite associate rang me up. Before I could make it out the door, BB yanked it back open. "You left your bill!" I asked, "didn't I give you my credit card?" I had - they'd forgotten my signature. I walked to the train baffled. I looked at the clock. 4:51. I guess letting shoplifters stay in your store until closing time turns them into vampires. read more

Interesting way to greet customers. No hello, how are you- just an old hag barking "We close at 6!" while pointing to a clock.

I have been shopping at McShaneExchange for over for nine years. when she had two locations I have always felt welcomed the upstairs that is now closed was always like my big bedroom where I could look in the mirror and nobody bothered me and I could find special items the clothes are good quality . The atmosphere is very welcoming check them out you'll find some good items ! The owner and her husband are very kind and personable as well . Go and have fun! read more

I like to buy clothes but hate spending a fortune on them!!! This is a great place to go once in a while with a few friends (or sister)!! Sometimes you get lucky and buy something fabulous!I Clothes here are name brands!!!! Clothes are either worn few times or never. Shoes! Dresses!! Coats! There are some good places nearby to have light lunch or dinner after shopping to congratulate ourselves for great finds!! read more

Good to go here every couple of weeks to get the good catch. They could do with an electrostatic air cleaner in there -- it's a closed-up closet smell, but you get used to it after a while. I just picked up an excellent vintage Rena Lange jacket marked down twice to $28. and a lace Ralph Lauren shirt for $14. I go to the one on Webster. They have size 0 to 2X. There's usually street parking close . read more

I've been here a couple of times. Once, I was looking for something very specific (a pair of punk-y boots to match my new coat); there were several that would have gone but none that fit. Oh well, that's how it goes - my feet are an odd shape and hard to fit. The second time, I showed up looking for a dress for a Christmas party. There were a few that would've fit five pounds ago (Chicago restaurants...sigh) but none that quite worked. Still, I found a cute top and some adorable evening shoes that were comfortable to walk in and fit my feet. Score! Normally I'd give this a four-star review, pretty easily, but I had a weird experience with the shop owner, Denise. When I came in looking for a dress, she was very friendly - a little intense, but you kind of have to be to want to run a small business. That said, I showed up again a half-hour or so later, excited because I'd found a beautiful designer silk skirt next door and wanted to find a top that would go with it. When I mentioned this (not in a bragging tone, but in an "I'm excited and won't you help me find something to go with it" tone), she acted offended - "Don't tell me about my competition!", followed up with "How much did you pay for it? Wait, no, I don't want to know." When I pointed out that I had come back *there* to look for something to match it, she sort of huffed and went back to work. She wasn't rude, exactly, but compared to before she was kind of short and snippy with me the rest of the time I was there. I did find a top that matched the skirt, so the trip was an overall positive, but I was completely taken aback by the change in her demeanor. Not sure I'll be going in again. read more

I took in thousands of dollars worth of like new items to sell here. Many of my items seemed to 'disappear' from the shop without a trace and they take no responsibility for this. A very expensive lesson was learned. Don't use this place to resell your clothes. Ebay is a better bet. I would have been up several thousand dollars had I have had this tip. read more

I love this place. It's by where I live so I try to stop in every once in a while. I really hate spending money on work clothes so I try to go here to find great deals on really nice work clothes. I try to buy all my pants for work here, but then have always found some other great finds. I have been able to try brands of clothes that I could never pay full price for- like Theory. My favorite part of the McShanes is the upstairs. This is where everything is drastically discounted. I usually find pants for work for $10-12! I would recommend this place to anyone who like to save money but still likes to dress great! read more

I recently brought in over $8,000 worth of clothes (suits, high priced items with the tags on - j.crew, prada, etc) and got $80 back! i was expecting $800 and got $80. INSULTING. And the women was rude to me about it. total rip off. dont go. and they dont write anything down when you bring your stuff in, so who knows who they are giving credit to. You bring in 5 bags, they may only mark you down for one. I heard of a place, e-bay drop off, on Halsted, where you can drop off your stuff, and she sells it online for you. you can even go in the store to try the stuff on before you bid online. Going to start bringing my stuff there now. read more

I come to McShane's about 4 times a year to consign clothes that I bought for special occasions and wore once or just pieces that I bought that never saw the light of day. They have a great selection of high end designer and brand name clothes for semi-reasonable prices. The designer items tend to be priced on the higher side - especially considering that it's used. None the less, I'm glad to get the neglected pieces out of my closet for a few extra bucks to spend on more...well, clothes! read more

They carry a lot of great designer brands. I've scored jeans here from time to time. But it gets a little cramped in there and I can't last long. They have a lot of shoes, but I never can find anything especially good. read more

I used to love this place because I could always expect to find something cute for a great price (vintage YSL pumps for $35, cashmere sweaters for $20) but I recently went back and was so disappointed. The clothes on the racks are so packed that it's hard to browse through everything, which would be okay except that everything looks outdated, disorganized, AND overpriced. I headed to the shoe section to see if I could find anything but there were only about 4 pairs of very un-cute shoes in my size, and the other sizes didn't look much better. On top of that, the girl who works there stared me and another customer down right when we walked in, and continued glaring at us for another minute before uttering a "hello". For the rest of the time we were there, she sat at the counter and talked loudly on her phone, and I almost felt like I was bothering her by being in the store. She alone made me not want to spend time digging through the clothes, which might prove futile anyways. I left and went next door to Second Time Around (also a consignment shop) where the salesgirls are much friendlier and helpful, and the clothes look newer, trendier, and more appropriately priced. The store is also well lit and spacious, something McShane's is definitely not. Skip McShane's and head there instead. read more

This place has gone through it's ups and downs over the years. Right now it seems to be on a upswing. There is more variety, and better sizes, especially for larger girls. If you are really petite, it's a bit harder not a lot of 0's at this store. The one thing that I need to report, and the owner's will hate this---but they really should be aware. The last few times that I came in you to your store. You berated your(exceptional) staff in front of me(and others). That doesn't make me want to spend a dime in your store. I wish you treated your staff as well as you treat your customers. Otherwise, this place has great clothes and some good deals. It is deserving of a look around especially if you haven't gone in while. I always enjoy shopping here when the owners aren't around--because the staff is relaxed and personable. read more

DO NOT CO-SIGN WITH MCSHANES! I have been taking my designer clothing here for years, and will now go somewhere else. The employees can not tell the difference between what is a real designer item and what is a copy. I argued with a young employee after she told me the Gucci wallet I brought in was a copy. I bought the item myself at the Gucci store in downtown Chicago, they have no idea what they are talking about. They also have a terrible inventory system. Yes ladies and gentlemen, they still use a notebook 'system' to keep track of what is yours and what has sold. Which equates to them losing your items in the store and not keeping track of how much they owe you. Bottom line, go somewhere else, to co-sign your clothes. read more

This shop has quite a selection. Some of it is even wearable. I find a good deal here occasionally. I like the repurposed house in which McShane's has set up shop. I don't like the snide attitude of the staff. I suspect they are accustomed to dealing with arrogant rich people who bring their designer goods for consignment. If so, they get my sympathy. But in any case, it doesn't warrant their being rude towards everyone. read more

The customer service was less than satisfactory, the racks were packed, and the organization wasn't the greatest, but I thought most of the prices were actually quite reasonable. I found an adorable pair of miu miu flats for only $30! Unfortunately I didn't get a chance to go to the clearance section upstairs, but I'll definitely be back the next time I'm in Chicago! read more

I have been going to McShane's on and off for years. The owners and staff are always cordial and welcoming. The prices are fair. The merchandise is clean. If you want to save a TON of money stop in regularly. The already reasonably priced resale clothes are routinely marked down- You could get a great skirt for $4.00- if you're lucky! read more

This is the best store to find great items from amazing brands at cheap prices. Although additional sales can brighten your day, low prices are ample and the service is decent as well. I found the women's and shoe sections to be the highlight of my visit. For a store of their size they definitely manage to keep up with and display what is current and hot the best way that they can. read more

I have been shopping here for a very long time. Over the years I have found some awesome deals here. I have never consigned here but I shop here whenever I am in the area. Stopped by last night and the owner Denise was in there. I like the fact that they don't hound you or follow you around. The pricing is reasonable and I love the two shirts I bought that were originally from a boutique on North Wells that I would never be able to afford to shop at. Don't forget to go upstairs you just might find something nice really marked down. read more

I wouldn't recommend this place. Although they do have lots to choose from, are we looking for quality or quantity? I mean, I'm not paying 75 bucks for pleated khakis... I don't care if they are "designer." The people there weren't very friendly, either. They have two things going for them (hence, two stars): location, and it can be a sweet spot for vintage-y accessories. read more

I think this is the worst consignment store I have ever visited..... First off, if you want your stuff back you have to find it. Are you kidding me? Have you ever seen this place? Its packed, unorganized, has the worse lighting imaginable so you cant see much. read more

There are many clothes with a wide range of prices. It's unpretentious and the staff give you space to shop without breathing down your neck. My advice is to check the sales rack and shop at the end of season. read more