I rented a car though here and left the parking lot and the radio wasn't working. The lady there…read morethen accused me of breaking the radio and said it was because I plugged my phone in which that never had happened. This place is trash and the workers don't care. The guy who cleans the cars had told us that he cleaned the car and the radio was never broken. I can tell he never looked at the radio by how dirty the car was.

I had a very disappointing and concerning experience with the Hertz location on Brookpark Road…read more(5411 Brookpark Road). I strongly encourage others to be cautious when renting from this location or better yet, not to rent from this location. If I could, I'd give them 0 stars. My rental was originally prepaid through Priceline. When I arrived to pick up the vehicle, I was informed that the car class I reserved was not available. I paid for a midsize SUV but was instead given a compact Jeep. Also, I was told that I could pay an upgrade of $25 per day to get another vehicle, I said that most locations will give you a free upgrade if they don't have the vehicle you reserved ready. He was very rude and said absolutely not. All of a sudden, they came out with this compact jeep, being that I was in a rush and had to get back to work, I had to take what they gave me at the time, I thought it's just a rental. I knew by this interaction that this was a ghetto spot and he certainly was a scam artist. By the way, they have a lot of vehicles in that garage connected to the back of the building, I saw all of the vehicles in the garage when I went to drop their key off this morning at 8 am, Later, after my Lexus was damaged during the January 2026 winter storm, I had to extend my rental several times while waiting for my vehicle to be repaired. I renewed the vehicle online three separate times at a rate of $215 per week. Based on those renewals, my total expected balance was $829, and I have a copy of the receipt reflecting that amount. I returned the vehicle on March 2, 2026 at approximately 7:00 PM. The location was already closed, and there was no key drop available. Because I was concerned about potential issues, I documented the return by taking photos and a video showing the vehicle on their premises and in good condition. Since there was no way to leave the key, I returned the following morning to hand it directly to the staff. When I arrived the next morning, I was presented with a receipt totaling $1,727. I immediately questioned the charge because my total should have been $829 based on the weekly renewals. I was told that the computer system changed the rental to a monthly rate because the vehicle was returned late. However, the vehicle was due at 1:00 PM and was returned at approximately 7:00 PM the same day. Even if a late fee applied, it should not have resulted in a charge that nearly doubled the total cost. What concerns me even more is that I already have documentation showing the correct total of $829. My credit card company was also able to see the original charges and confirmed the expected total that matched my receipt. I have filed a complaint with Hertz corporate, and they informed me that someone would contact me within 3 to 5 days. I have also spoken with my credit card company, and if the incorrect charges go through, I will be formally disputing them. This experience has been extremely frustrating and disappointing. Customers deserve transparency, fair billing, and honest service. I hope Hertz corporate reviews what occurred at this location and addresses the situation appropriately. Until this matter is resolved, I strongly encourage customers to carefully review their receipts and document everything when renting from this location. I wish I had read the reviews, the black guy is rude, the black lady is rude also. This place needs to be shut down.

I went to a different dealership prior to me seeing the place. They were closed and didn't have one…read morecar that was 100 % I drove down the street and county car credit. I met jim not expecting to get financing. The cars were in excellent condition. I told him my story. He ran my credit. Then surprised me by telling me that I was approved. I wanted to ask him how that happened, needless to say I drove off the lot with a car that night, I recommend this place to anyone who needs to reestablish credit. jim is one great person and genuinely cared about my situation. I will shop here again. I'm still in awe that I have a second chance for credit.

I I purchased 2 vehicles from County Car Credit. The service and staff were very friendly and the…read morefinancing was approved hassle free. The vehicles have been very reliable and dependable. We will be purchasing another vehicle for our daughter. Thank you County Car Credit . I will be referring people who ask where we purchased our vehicles. Joe & Carol F.

-100 rating I'm from Missouri and bought a 2012 dog hemi from them for 14 grand they delivered it…read moreeventually. I drove it as quick as I could to the nearest dog dealer and to fix everything that's wrong with it will cost 12 grand. These guys are scammers and wouldn't buy anything from them..they need to be ran out of town. I'll get em somehow...

Had no problems with this dealer. The salesman was friendly and helpful. I got the title 4 days…read moreearlier than I expected. Would deal with these guys again.

The day after leaving OH and dropping our son off at college, his car overheated. Ally Auto was…read morereferred to us by a local business and they were great to work with. They had it diagnosed the same day and fixed early the next day. Their customer service and communication to us back home in VA was great and concise. They will be our go to in the future if needed.

Honestly, this is the best place to get your car fixed. I'd never even think to go anywhere else…read more I've been going to Ally's for years, and they have never tried to sell me something I didn't need, which happens to females more than You could ever imagine. Reliable and reasonable. You can't go wrong here! They can work on any car, regardless of make. They've worked on my Mercedes SUVs, Ford Escape, Chevy Avalanche, Jeep Wrangler, you name it!

The worst dealership I have ever encountered. The salespersons, sales manager, Finance manager are…read morevery unprofessional, never respond to concerns, never call back, do not address customer concerns. We are out of state and bought a vehicle from them middle April. The 45 day temporary tag expired today, June 01, 2026. They have refused to give us the title, permanent tag or extended the temporary tag to 30 days. No one has deemed it fit to keep us informed as to what is going on and why we have not received an extension. NO ONE SHOULD DO BUSINESS WITH THIS COMPANY. THEY DO NOT TREAT PEOPLE WITH DIGNITY

At this point, a 1 star is not even justifiable. My SUV has been in their shop for 4 days now for a…read morewarranty repair. By far this has been the WORST experience I have ever had dealing with repairs. So let me give you the day by day run down. Monday evening after dropping off, I called around noon, was told someone will call back; never did. Called back Monday around 4, was told again, someone will call you back; never did. Tuesday, I called first thing in the morning. Was told the parts that were being warrantied are ordered and should be fixed today, but the tech would call me first to let me know what was going on; never did. I called back around 1pm, FINALLY, talked to the tech working on my car, was told he was JUST ordering the parts, they will be in and it will be fixed Tuesday afternoon, if not Wednesday. I let it ride. WEDNESDAY. I CALLED AGAIN around noon to be told "we forgot your vehicle was here, it will be worked on immediately". I CALLED BACK AGAIN, around 3 asking to talk to a supervisor. Was told they would call me back. Guess what, THEY NEVER DID. SO NOW, THURSDAY. I called twice before 10 asking for a manager. No one could speak to me; no one will call me back. CALLED AGAIN AT NOON. Put on hold for 30 minutes, to be told the tech who was supposed to work on it called off. This has been one of the most incompetent repair shops I have ever worked with. I still really have NO IDEA what is wrong with my vehicle. There has been 0 communication, management has been dead quiet. To say I will never be coming back to this dealership is an understatement. I would say the OWNER better call me, but at this point I don't even know if the phones dial out at this point.