Absolutely terrible, will NEVER take my vehicle or anyone else's vehicle there again! Terrible…read morecustomer service, incompetent mechanic work at best, terrible communication, drastically overpriced and to top it all off if you contact them too much about your vehicle they'll block your phone number! Very unprofessional and this was after giving multiple opportunities for them to improve...

Came here in a pinch. Was around the corner when one of my belts broke. They were so friendly and…read morecourteous. Worked hard to get me out of there as quick as they could so I could get home since I was stranded 40 mins from home. Explained everything to me in simple terms as I am not a car expert. Would definitely recommend these guys. Fast, friendly, efficient service. Fixed my problem and got me on my way.

I was really happy with my service here, I'd give 6 stars. They got my car in quickly, and it…read moreneeded quite a bit of work after failing the Ohio echeck. I got constant updates about the status of my car, and the staff worked with me every step of the way to troubleshoot different options and find cost-effective alternatives as able. I'll be going back if I have any more issues with my Trailblazer.

Got a flat during rush hour in the morning on my son's car on 90. Got it right there, in the shop…read moreand ordered 4 new tires, no hassle and even informed me of the other problems on my son's Fusion. Staff is super friendly, and had all the work I needed done by the end of business day. Thank you.

Auto Services Unlimited - Ohio, "Let the Supplier Beware" If…read moreyou are a supplier of goods and services, and hope to do business with this group.....be careful. The CFO there has hired us three times(in other employers), but this time, now that the group was acquired, contests the contract and terms that have been in place for years, and will not pay their invoices. If you are a Veteran owned, low margin business with large payroll expenses, you know how important it is to be paid on time in order to pay your employees. This is a very large group and our invoice is small in comparison to their overall revenues, but they would rather battle than do the right thing and live up to their agreement. They may do the same thing to you. As a Marine Veteran, I am not inclined to roll over. If you are looking to do business with this group............stand by..........be careful......and good luck to you. You have been warned. Semper Fi!

This was one of the most frustrating car buying experiences I've had…read more I was actively working a deal on a Chevy Equinox EV from out of state and made it very clear I was serious -- we discussed out-the-door pricing, confirmed details like the charger and paperwork, and I was literally preparing to drive 7 hours early the next morning with my dad to complete the purchase. At no point was I told there was another buyer actively purchasing the vehicle. Instead, I was led to believe the car was available and that we were moving forward. Then, right after confirming final details, I was suddenly told the vehicle was "in the process of selling." I completely understand first-come, first-served -- that's not the issue. The issue is the lack of transparency. If another buyer was ahead of me, that should have been clearly communicated so I could have made an informed decision (like putting down a deposit immediately). This isn't the first time I've had this happen during my search, but this was by far the most poorly handled. If you're an out-of-state buyer, be very cautious. Don't make plans or assume anything is yours unless you have it locked down in writing. Very disappointing experience.

I bought a 2016 Ford Flex in February from here, came back 3 days later due to the back end making…read morea really bad noise. I was told by the sales associate that sold me the car that the manager said since it was sold as is that there was nothing they could do for me, here it is 5 months later noise is still bad, rear back up camera stopped working, my a/c switches back to heat by itself ,carfax showed there was no accidents. My hood was painted and is not aligned properly, the rear end was also hit, tailgate is off, bumber and rear quarter panel has slight paint peeling and the roof has been painted found fish eye in the paint. There is no way the dealership wasn't aware it was involved in an accident. Sales person was good manager not so much. Definitely wouldn't recommend purchasing a used vehicle from here and if you do look over the car very good. Today is 8/3/2025. I replied with my number and info on this as requested and still have not recieved any reply back. I took my vehicle to a shop to have it looked over and they stated that in fact this vehicle was in fact in an accident hit from the front and back hence why I'm having the issues. Accordingto the carfax the dealership a pre-delivery inspection.

Larry was an exceptional salesman, Mate was excellent…read morehelping with finances. I was in and out with a new Telliride within 2.5 hours.

This is your typical dealership all they care about is the sale. I was supposed to get my car…read moresealed they said it would take 1 day I called several times it took over a week 9 days. Then I was supposed to get Matts with my new vehicle and they were to be treated as well. They did not put them in the vehicle even after I asked. They promised they would del8ver to my home and they did not. I went to pick them up and they were not treated. I had to wait again and unfortunately I do n ot live around the corner. I live 25 minutes away so that's 75 plus miles wasted to attempt to get what I was owed. They did not try to make any kind of amends

Stay far away from this dealership. They are predatory and crooked. I am a disabled man who cannot…read moreread or write and I do not sign in cursive. This dealer had my ex-wife forge my name in cursive on a contract while I wasn't even there. ​They committed bank fraud by listing the Social Security Administration as my 'employer' and using their 1-800 number as a work number just to get a loan approved. They also took my trade-in (Kia Forte) and its title without me ever signing a Bill of Sale or Power of Attorney. ​When I tried to return the car the same day after finding out about the lies, they refused to take it back. I have already filed a formal complaint with the Ohio Attorney General's Economic Crimes Division for forgery and identity theft. If you are a vulnerable person or have a disability, they will target you. Do not trust them with your money or your identity."

The service once we were able to make an appointment was great. I had problems in the beginning…read moretrying to get my SUV scheduled, but my husband got through quickly.

Car buying is so stressful, but it doesn't have to be. I searched a few cars online, and made an…read moreappointment. My last vehicle was purchased here 5 years ago. Anthony greeted me when I pulled up. He was super friendly and offered to assist. We narrowed my 8 choices down and began to look at features that were important to me. They have a great selection of vehicles on the lot and even have a surplus lot down the street. I test drove two vehicles. Sam was really nice and explained my finance options. He really worked with me. Rex in finance was very nice also and explained their GAP coverage to make sure I understood. All in all, even though it was a long process, I am pleased with this experience.

The worst dealership I have ever encountered. The salespersons, sales manager, Finance manager are…read morevery unprofessional, never respond to concerns, never call back, do not address customer concerns. We are out of state and bought a vehicle from them middle April. The 45 day temporary tag expired today, June 01, 2026. They have refused to give us the title, permanent tag or extended the temporary tag to 30 days. No one has deemed it fit to keep us informed as to what is going on and why we have not received an extension. NO ONE SHOULD DO BUSINESS WITH THIS COMPANY. THEY DO NOT TREAT PEOPLE WITH DIGNITY

Matt Voloschuk, service advisor here, took amazing care of me. My Bronco had a rear defrost wire…read morethat came loose, and they had to replace the entire back windshield. It was covered under warranty, Matt let me know that the auto tech saw other things that needed to be replaced, also under warranty, and took care of that for me too. I had a pleasant experience buying my Bronco here, and the service department has been phenomenal too. 5 stars for Ganley Ford Parma, and Matt Voloschuk.

All the people at Ganley Parma make it easy purchase a new vehicle. Kristy Tomcho will find what…read moreever vehicle you're looking for and help you through the process of the purchase. The sales manager John Ruper will help and do what he can to sell you that vehicle you found. then when your ready to the paperwork just see Nick Feruito and he will get you through it quick and easy.

Stevie is an amazing salesman. He got us in a great car with a great price in no time at all. Would…read moredefinitely recommend shopping with him when looking for a new car