Larry was an exceptional salesman, Mate was excellent…read morehelping with finances. I was in and out with a new Telliride within 2.5 hours.

This is your typical dealership all they care about is the sale. I was supposed to get my car…read moresealed they said it would take 1 day I called several times it took over a week 9 days. Then I was supposed to get Matts with my new vehicle and they were to be treated as well. They did not put them in the vehicle even after I asked. They promised they would del8ver to my home and they did not. I went to pick them up and they were not treated. I had to wait again and unfortunately I do n ot live around the corner. I live 25 minutes away so that's 75 plus miles wasted to attempt to get what I was owed. They did not try to make any kind of amends

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

Stevie is an amazing salesman. He got us in a great car with a great price in no time at all. Would…read moredefinitely recommend shopping with him when looking for a new car

I went to a different dealership prior to me seeing the place. They were closed and didn't have one…read morecar that was 100 % I drove down the street and county car credit. I met jim not expecting to get financing. The cars were in excellent condition. I told him my story. He ran my credit. Then surprised me by telling me that I was approved. I wanted to ask him how that happened, needless to say I drove off the lot with a car that night, I recommend this place to anyone who needs to reestablish credit. jim is one great person and genuinely cared about my situation. I will shop here again. I'm still in awe that I have a second chance for credit.

I I purchased 2 vehicles from County Car Credit. The service and staff were very friendly and the…read morefinancing was approved hassle free. The vehicles have been very reliable and dependable. We will be purchasing another vehicle for our daughter. Thank you County Car Credit . I will be referring people who ask where we purchased our vehicles. Joe & Carol F.

Car buying is so stressful, but it doesn't have to be. I searched a few cars online, and made an…read moreappointment. My last vehicle was purchased here 5 years ago. Anthony greeted me when I pulled up. He was super friendly and offered to assist. We narrowed my 8 choices down and began to look at features that were important to me. They have a great selection of vehicles on the lot and even have a surplus lot down the street. I test drove two vehicles. Sam was really nice and explained my finance options. He really worked with me. Rex in finance was very nice also and explained their GAP coverage to make sure I understood. All in all, even though it was a long process, I am pleased with this experience.

The worst dealership I have ever encountered. The salespersons, sales manager, Finance manager are…read morevery unprofessional, never respond to concerns, never call back, do not address customer concerns. We are out of state and bought a vehicle from them middle April. The 45 day temporary tag expired today, June 01, 2026. They have refused to give us the title, permanent tag or extended the temporary tag to 30 days. No one has deemed it fit to keep us informed as to what is going on and why we have not received an extension. NO ONE SHOULD DO BUSINESS WITH THIS COMPANY. THEY DO NOT TREAT PEOPLE WITH DIGNITY

So update. I dropped my car off after calling for a week with no call backs...what I did was tell…read morethe chat bot on the website I wanted to buy a car...got a call back in 10mins. So they said they were working on it...three weeks later I get a call asking "what are you planning to do with this car?" Yeah no one has touched it or even started. No loaner car either...but we will get back to that.... So then I submit all my oil changes..they "get" a rental for me then a few weeks later the car is done. I'm charged like over $500 for the rental. Never mentioned that at all. This place is shady...but it's Kia what do you expect? The whole company is a SCAM.

Bought a 2016 dodge rebel sales man and finance were good. Had the truck 22 days when the air…read morebroke. After being told there would help because in was within 30 days. Then they turned it around and told me I would be responsible for it all. The thing is we have bought 5 trucks within my side of the family between Kia Spitzer and there sister car lot Dodge Ram Jeep needless to say we won't be buying from them any more. Allen Leventry

I I've been around the block owning everything from Box Trucks and Vans, to shit kickers. Have…read moreeven done most of my own work 10 yrs having been screwed over. Convinced my just purchased vehicle needed brake pads and even possibly ball joints I even paid in advance. They ordered parts then pulled the wheels and it was just a messed up dust cover. They put the wheels back on and even checked the back brakes, then gave me back my money and sent me on my way. In all my years I can't remember when I ran across mechanics that were this honest. I highly recommend Sam and his crew and hope you are treated as well as I was. :).

Went there yesterday not expecting to leave with a brand new car but 2 or so hours later, I drove…read moreout of the parking lot with the exact car I have been wanting and I'm so happy with it. From the minute I walked in the door, Nick B, my salesman, Jamie and Susie were attentive and very helpful. I definitely will be back for service, and will tell everyone to go see Nick B at Spitzer for all their car needs.

This was one of the most frustrating car buying experiences I've had…read more I was actively working a deal on a Chevy Equinox EV from out of state and made it very clear I was serious -- we discussed out-the-door pricing, confirmed details like the charger and paperwork, and I was literally preparing to drive 7 hours early the next morning with my dad to complete the purchase. At no point was I told there was another buyer actively purchasing the vehicle. Instead, I was led to believe the car was available and that we were moving forward. Then, right after confirming final details, I was suddenly told the vehicle was "in the process of selling." I completely understand first-come, first-served -- that's not the issue. The issue is the lack of transparency. If another buyer was ahead of me, that should have been clearly communicated so I could have made an informed decision (like putting down a deposit immediately). This isn't the first time I've had this happen during my search, but this was by far the most poorly handled. If you're an out-of-state buyer, be very cautious. Don't make plans or assume anything is yours unless you have it locked down in writing. Very disappointing experience.

This location is in an area in Slavic Village that is fairly run down. The bank branch is clean,…read morewell secured with automatic metal detecting door, and never that busy. The staff is very polite and accommodating. They also can notarize documents for us, which is very convenient.

I love the fact that there are security doors! Every time I walk in not only do I feel safe but, I…read morealso feel welcome.