My review covers 3rd floor rehab, tho I recommend residents get off the 3rd floor for activities…read moreand dinner, brunch, if they are able. Food often cold, long waits, condiment and beverage problems. LL floor food served in courses, with many choices. Some meals excellent. Often closer to classes, activities, evening entertainment. Resident conversations stimulating. OT/PT very good - work well together as a team. Billing usually inaccurate - not my meals, $9 for a bottle of distilled water. Over charges on drugs - didn't bother to bill my health plan. As in almost all facilities the biggest problems were the aides. Under paid, lots of back and body pains, high absenteeism and turnover. caseload too high. Usually impossible to get care between 6:45 - 7:30 pm, due to poor management. Slow response to having no cable, no call butt0n - they gave me a bell that could not be heard and closed. the room door! Not fully ADA compliant for wheelchair use - dangerous. Many independent living residents have been here over 20 years -they are happy.

Very dissatisfied with Skilled Nursing 3rd floor. Care and communication is poor. I would not…read morerecommend placing a loved one there.

My 91 year old mom lives here and the care is excellent. The staff keeps track of everything, and…read moremy mom's care is complicated. Can't recommend it enough.

My husband and I have been residents at Bethlehem Woods for 4 months now and couldn't be more…read morepleased. It is a very friendly and welcoming atmosphere from both staff and fellow residents. We especially like the food service. It's great to be served each evening in a pleasant dining room, with linen tablecloths and friendly wait staff. The food is delicious and a great variety. Each evening there are at least 3 choices for entrees, with some always available alternates. The food is fresh and served at the proper temperature. The variety of activities available would keep you busy all the time. I especially appreciate having daily Mass available.

Had a great time with my 30 day respite from earlier this year. The residents are very friendly and…read morethe staff more so.

My mother lives here in independent housing. She made an informed choice to live here. There are…read morepluses for us : close proximity to amenities and to my home. The Wye Valley building seems comfortable enough but there are some glaring issues. 1) The meals are not very healthy or satisfying. For the price that is paid, I would expect fresher food, more variety, more flavor (I have eaten there myself a few times.) More importantly, the meals don't seem to follow appropriate dietary guidelines for seniors with health issues, i.e. most seniors. There was a brief period when the staff had a dietician that was making a real effort to make sure the food was tasty, well presented and appropriately nutritional for the individuals. But now, the food is not very good. My mother tells me about other residents complaining about the food, but are afraid to speak up. 2) The second elevator has been inoperable for months, because of needed repairs. However, and this is on Brookfield, an inspection has not yet been completed, it seems like it's been out of service most of the year. 3) Although the building is for independent living, seniors still need support and stimulation. There is a small game room and a room with an exercise bike. The staff I have encountered do well with the resources they have, but it seems like more interactive activities could be added - things that are a little more engaging and lively - that would be appropriate for an independent living situation.

This is an updated review as we strive to live safely and logically during this pandemic. I doff my…read morehat to the marvelous staff and administration at the Scottish Home. Their dedication and thoroughness in caring for their residents exemplify the cup of human kindness, responsibility, efficiency and most importantly: love and equality to all. May all be safe and blessed.

Beautiful space but no programs for memory care (2 years ago), staff inadequately trained. Wish…read morewe hadn't sent my mom there. She might have lived longer with greater happiness. Lesson: focus on people who will care for your loved ones, not so much the facilities.

My uncle lives here. Such a depressing place. Very run down, no staff around. NEVER answer the…read morephone. Today, again, you can't leave a message. It's ridiculous we have to house seniors this way. Call police for well being check.

I've been volunteering here for about 6 months, and having volunteered at various organizations…read morethroughout my life, this nonprofit has the best organization and communication with its volunteers that I have ever come across in my decades of volunteering. The staff / team has been very responsive to any questions and relaying information There are primarily two types of activities / events to do monthly: food delivery and a birthday luncheon. Volunteers can sign up for as much as they want to do, or opt out for that month; the online portal makes signing up very simplistic nowadays. There are more activities throughout the year (e.g. holiday parties and visits) that are available, which means more options to volunteer. The staff and fellow volunteers are very friendly and range in age from teenagers to retired adults. Lastly, the elderly that we volunteer for are always appreciative, grateful nd love socializing, which makes volunteering that much more fun and rewarding.

I called to volunteer to help with Thanksgiving Dinner and was rudely rebuffed when I said I could…read morenot drive to pick the person up I could be taking there. The person yelled, We need someone to pick the person up! Cabs and Ubers exist.

The front reception area and the first-floor rooms have been upgraded and look very nice. The…read moredining room has also been upgraded and is spacious for meal service and a nice space for families to visit. Housekeeping does a good job of keeping the area clean and laundry makes sure to get resident's clothes back as soon as possible. Dietary makes the most of food limitations (e.g no salt, low carb, altered diets, etc) and meetings are held every month to address resident/patient concerns. Most of the CNAs are doing their best but I can only speak for the day shift. Overall, I have visited many other homes in the suburbs and city and this facility is very good as far as cleanliness and food service is concerned. I would recommend this facility for short term rehab as long-term rehab would end in a referral to another facility.

This place may be adequate for certain patients in need of physical therapy BUT NOT ELDERLY…read morePATIENTS WHO NEED MORE ATTENTION. I definitely feel like the horrible son who selected it based on the list the hospital gave to me. Side note, this facility does not have anybody who works in a supervisory role after 6:00 PM. If you do have a loved one here, make sure to keep an eye on the MAR (Medication Administration Report) to see they are dispensing on time OR they even have received the medication. I appreciate the hard work nurses perform. They are overworked and underpaid. They truly are heroes BUT there are some who just aren't happy and have lost any COMPASSION for patients. You know there are staffing issues when when they don't answer the phone when the hospital is calling to coordinate the transfer of a patient which had already been approved forcing the hospital to keep the patient through the weekend.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

This organization needs to be investigated…read more They operate at least two 'retirement' homes - Golden Years in Lyons, and Windsor Place in LaGrange. Both places are snakepits -- filthy, smelly, poorly maintained, over-priced for services offered. Residents (many are elderly or mentally ill) are neglected, underfed, intimidated and treated like sub-humans. Management couldn't care less about their well-being. Staff is untrained. No one knows first-aid. If someone is in physical distress, an ambulance can't be called without the administrator being called first for approval (!) If anyone complains, they're told if they don't like it, they can leave. Some people pay in cash & don't receive receipts. Not every employee has withholding taken from their pay (???) There are people living in storage rooms in the basement & being charged rent. Management holds onto people's LINK cards. The buildings are full of building code violations.

Despite my being a social worker - absolutely no cooperation! Her phone is out of reach - they gave…read moreme the wrong phone number for her! Just ridiculous.

My father (brought in fairly good condition) was here for less than 48 hrs, and had to go to ER…read morebecause he got very sick (septic) here. We demanded a dr see him and their own dr sent him to the ER, because he was dying. Thank god she came in, because I don't think he would have lasted the night. We were trying to get him transferred out (which they argued with us) and we demanded their medical staff look at him immediately and take his vitals, because he seemed to be getting much weaker. He said to me, "I want to leave here. They don't exercise me or get me out of bed much; they don't help me eat; I'm lying all day in my poop, and I'm getting weaker. I feel like an imposition on them." The staff avoids helping--they look away when you approach them for help. They are very very very understaffed. Infection control standards are not practiced (they move wipes, adult diapers, open Kleenex and silverware from room to room; open garbage cans with poop and pee wipes in them left indefinitely, used bedding, used socks with pee and gloves left in client rooms on floor and furniture indefinitely). I've worked my whole life in a middle school, and we have better hygiene habits. When he arrived, no one unpacked him, and I found him lying in his pee-soaked bedding because they did not provide him a pee cup, and I had to chase people down to change the pee-soaked bedding, He can pee independently into a pee cup, and was regularly doing so in hospital. The next am, I arrived to find him lying in poop, and he said emergency call button did not work (they confirmed and changed his room). Dad can poop in toilet, if he gets an assist but no one there wants to do that. Then, the third day I arrived, he said the worker was abusive towards him while changing him in the middle of night because she was angry she had to change him out of his poop alone and what she did hurt him physically. He said it took her 2 hours to come in while he lay in his poop. The physical, occupational, and speech pathologist are very helpful but not there all the time (third party hire). He was supposed to be 1:1 for food because he has to get used to a new diet that requires using a spoon, but they just dropped off food, and left, every single time. No one assisted him to upfront position to eat or got him out of bed to a chair or dining room to eat, either, like they did in the hospital. The last day, he wanted the soup, I tried to get him upright and tried it myself first to test hotness, and it boiling hot (hot enough to burn him). This place looks pretty outside (middle of beautiful forest preserve), but I'd never never recommend leaving a loved one here