My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

we chose this facility over others that we visited because of the staff that we observed…read moreinteracting with the patients. They are caring and always helpful, from maintenance to office staff. The therapists are very invested in the care of my husband. The nurses, cna's and others work very hard to care for the patients and always willing to assist me with my husband's needs. Their job is not easy but we are always greeted with a smile and a welcome! The office personnel have gone "above and beyond" in helping me navigate the insurance issues.

My dad was here for rehab. The place is understaffed! My dad ended up passing yesterday! Worst…read moreexperience of care ever! Please don't put your love ones here! I tried transferring my dad to another rehab and was not able to because it was a holiday weekend and social worker nor case manager was in! The rooms are very outdated! The food quality was bad!

Cordia is a wonderful place!…read more Our culture is such that mothers expect to remain in the house of one of their daughters until their death, however my house has stairs and is too dangerous for my mom. She was resistant to being anywhere but with family so moving her to Cordia produced a lot of anxiety for her. Thankfully, the wonderful staff at Cordia - from the lobby workers to the maintenance workers to the amazing dining room staff - all worked their magic to make her feel treasured and safe. Personally, I see that the staff at Cordia are very satisfied working with the senior residents there. I engage in conversations with them and am grateful for their kindness and respect for the residents and for each other. Cordia has a wonderful line-up of daily activities and they also have special activities for holidays. I'm super pleased to see my mom engaging in different activities that she never had done before Cordia. For example, I used to try to have her do chair workouts with me but she had always refused. Now at Cordia, she's down in the workout room at least 3 times a week!!! I think Cordia has given her new life! She was always very anxious about food owing to issues with onions and other spices, but has had no problems at all since at Cordia. She loves their food! I'm very, very pleased with Cordia. I highly recommend this senior living facility!

My husband's grandmother has lived at Cordia for several years, the staff, food, activities. And…read morecare is nothing short of exceptional!! Our family is so happy we chose Cordia, such a great place to visit there is always a fun event the whole family can attend and our grandma just loves it and has made so many friends!

My mother was a resident for almost two years. The caregivers do an outstanding job in taking care…read moreof the residents. The rooms are VERY nice. The food is very good. They have all kinds of activities for the residents. The place is kept spotless. The skilled nursing wing is excellent as well. They have outside transportation available.

Thank you Brookdale Burr Ridge. From the Directors to Nursing, Dining, Therapy, Housekeeping,…read moreActivites, Front desk, to absolutely everyone on the staff in both Assisted Living and Skilled Nursing I thank you all from the bottom of my heart. My father Joe was a resident in the Assisted Living for almost 3 years. Brookdale became a second family to him. He was wheelchair bound, but thrived with the support of everyone around him. Health issues put him into skilled nursing where again, the whole staff went out of their way to get him moving again. I truly felt that he received the best care I could have asked for.

Very terrible care! Found a huge sore on my loved one's hip! Could see bone! Staff is uncaring and…read moreindifferent. Our loved one is not able to self-feed, so the food just sits on their tray. The same stains that are on the cafeteria tables in the morning, are the same ones that are there at night. Stay away!!

The attitude of the staff at the Birches really sets them aside. Working with an aging population…read moreseem to be their passion and residence truly feel like family and at home. Size of an assisted living community can also affect ones experience. At The Birches everyone knows their residents and family members by name. We graduate through different stages of life and assisted living is one of the big ones. Everyone should think a little bigger ... and think about what's coming next Assisted living isn't forever and The Birches offers an excellent and intimate memory care unit known as Encore. You can't really know what it's like to live in an assisted living facility until you do it. But you can get a very telling taste if you visit your potential options first. In today's age, it's highly understandable that folks would like to do an internet search and find something quickly and be done. But this is also where you or a loved one is going to live for the foreseeable future - you wouldn't buy a house or car from an internet search sight unseen. The Birches encourages visiting the facility on your schedule, talking to the staff and residents, attending a meal and getting a sense of the environment. Safety and security features are very important for the senior and offer peace of mind for the caregiver. Safety is the number one concern, bathrooms are accessible and have grab bars in convenient locations. Residents all wear medical alert wristlets or necklaces and all bathrooms are equipped with help buttons. Residents can also contact staff by speed dials on their phone if they have an emergency in their living area.There are many safety features available in living quarters and throughout the community. Ample staffing and staffing patterns to on-site at all times to assist residents. Registered nurses are on site All residents can take advantage of medication management/assistance if needed. The attitude and friendliness of the staff are of the utmost importance. They listen and make eye contact and are proactive The management team is always accessible. Even having family members themself living there Assisted living is exactly what it sounds like. It is living your current daily life with minimal assistance. When residents are looking for a wonderful assisted living facility they should consider how they want to live. This community will ensure that their residents still have all of the opportunities for freedom and enjoyment in their life that they had before they moved. The ability to freely do whatever you want and are capable of is important. The ability to go to the grocery, walk to the store, take care of a pet. Having these freedoms should not be taken for granted. Continuing with life's daily activities is a wonderful quality to have in a community, but it is also important that you are comfortable. Having a facility that takes are of cooking and housekeeping hassles are wonderful to have in order to release the stress they have been causing and be able to relax and have fun with activities that the vicinity provides. One of the major perks of no longer having to deal with cooking and housekeeping is that you are free to participate in more fun activities than ever before There are plenty of exciting activities that will stimulate your loved ones brain and ensure that they are never bored. There is an on-staff PT & OT that are caring, professional and involved in ones care and development The Birches is a community that fills your spiritual and religious needs. Having a spiritual connection has been shown to evoke positivity and have major health benefits. And let's face it, we could all use a little more of that in our lives. Assisted Living can be an exciting part of life. The flexibility at The Birches allows you to be as involved as you want or just settle back The Birches is an excellent choice for seniors who want to live active, independent lives, but may just need a little help now and then with professional and caring staff that provides a safe 'home away from home' for residents. There are ample rules and regulations in place to ensure residents remain safe and are well taken are of. Residents of The Birches enjoy a healthy and high quality of life. A very happy Helicopter daughter.

My mother has lived at the Birches for several years, and she absolutely loves it! I love it, too,…read moreand here are some of the reasons why: Unlike other assisted living facilities, the Birches feels like home. The facility is beautifully maintained, featuring lovely gardens, a cozy fireside room for reading/socializing, and a welcoming dining room (among other things). Residents are treated like family. The staff is absolutely outstanding! They really take the time to get to know each and every resident, and it's oh-so-evident how much they care. Not only are they responsive to my questions, but they always seem to be a step ahead with whatever my mother needs. There are an abundance of activities to cater to any interest: games, musical performances, meditation, exercise, crafts. Residents are encouraged to participate, but they're left with plenty of autonomy to decide for themselves. The dining room feels like an actual restaurant. The servers quickly learned my mother's preferences, making her feel incredibly special. The food is excellent, and it's always served with warmth and a smile. The director of the Birches leads with love. She sets the tone for the whole place, and it comes across in everything they do. I could go on and on. If you're looking for assisted living for a loved one, the Birches is the best! Highly, highly recommend!

I had a patient who was a resident at this facility and I was pleased with the care received . The…read moreteam was very hands on.

It is very poorly managed. There provide low quality high in salt content foods. Some of the care…read moregivers are not responsive or do not attend to their residents and therefore the extra burden falls on the responsible staff. Manager of the facility is happy to get you in and then does not respond to emails etc with questions and concerns. I wish my loved one was not there.

Writing this review as an employee under a different name for my privacy…read more I am absolutely DISGUSTED by this place. I have worked in healthcare for quite some time and NEVER had an experience like I did here. Staff is INSANELY abusive both verbally and physically. During my training, one of the workers smacked a patient. I couldn't believe my eyes. There was another staff member telling dementia patients on the 2 nd floor "shut up" or "shut the f&$k up" because they were screaming at him to get out of their room.. i wonder why!? I also witnessed a nurse get into a residents face and threaten to cut his private off. Telling him she was going to bite his finger off too and cursing at him just because he was confused and wanted to take a shower. Another cna was working with a combative patient and said "go ahead b$)ch hit me, I hit back" Another patient on hospice covered in bruises and the girl told me they have no idea what happened!! WHAT?! I didnt even finish my training I could not get out of there fast enough. I wanted to stay and be a gentle hand in a not so gentle place but I want no part of it. The management HAS to know the patients are being treated so poorly. My heart absolutely BREAKS for these people. I feel physically sick thinking about it. The place is also FILTHY. Ask for a full tour. Bathrooms in the rooms are moldy, toilets are never flushed or cleaned, feces everywhere. Trash everywhere. The rooms are all a mess. So dirty id be shocked if they dont have bugs and mice. your loved ones will get diaper changes once a shift, if that. There was a man wearing the same clothes for 5 days!!! So that means no shower? Just awful. Please dont send your loved ones here. The strive unit and downstairs might look halfway decent but im telling you, its not. And to the managers and staff that might read this, DO BETTER. If you dont have compassion and patience you are in the WRONG career field. It is SO easy to be loving and kind to these sweet people. I look at them like family. I get emotionally attached to my patients. The patients have liquor in their rooms and go outside at all hours of the night smoking. Its a complete free for all. Physical fights happen, police get called ect. A nursing home is a home, it should be a safe place for our elderly to spend the little time they have left to be NURSED and NURTURED. Not abused and neglected and have to see and hear complete chaos. This place absolutely needs to be shut down. The turnover rate is insane. They said the place is better than it used to be and they made a lot of changes. I cant imagine how much worse it could be. The management also lied during orientation saying they dont have psych patients and if people are combative they send them out? Dont let them fool you. They also said if you quit within 90 days they will charge you for your uniform. Oh well.

No clue where all these great reviews are coming from. However, I will say that it was not that bad…read moreseveral months ago, and the short term rehab (downstairs) isn't bad. I am not sure what changed, except for the social worker for one, and I believe the "PT Director ". If you are planning on thinking about this place for long term, here are my suggestions...#1 ask them to tour the 2nd floor. If you can get beyond the strong smell of fecal matter you're halfway there, and if you can get by the line of residents blocking hallways waiting for their medication then great ( oh but don't forget to ask for the elevator code as these people are locked up there) #2 if your loved one must leave the facility for any length of time TAKE ALL OF THIER BELONGINGS because I speak from experience you will NOT get them back. #3 Plan on checking on your loved one daily to see if they have been changed (waited 2 hours for my mom to get cleaned up after sitting in a bowel movment ) and had to start marking bandages to see if they were changed every day. #3 Document EVERYTHING because the "administration staff" cannot keep their stories straight, and take pictures. #4 You need to call and nag constantly to get them to take your loved one back to the hospital because clearly they are not well, and do not let the "medical staff" tell you THEY don't see a medical reason (agaim speaking from experience, my mom had a UTI that I was told was too much for a nursing facility to handle. You can never get a hold of a nurse as they never pick up. I get that there are staffing shortages but we could not get a hold of my mom for quite some time. I called the front desk and the super sweet receptionist was going to go up and check herself if nobody picked up. The poor front desk ladies must take a lot of beatings but there are 3 of them that are so nice and so helpful. I may seem like a "Karen" and honestly I don't care, I want people to know before sending their loved ones there all of the issues and to save people the heartache

I have had the best top level quality experience here at Hickory Grill! The staffing is amazing…read more Our wonderfully , friendly host, Claudia sat us @ at a requested table going above and beyond because that's what they do here very well. And "Culinary Mary," as they have affectionately named her here‼ Mary is a consummate professional and one who also looks out for her teammates ‼ Having a strong hospitality and sales background, I would work for Mary in a heartbeat as she is just an amazing manger, who moves with passion and care for all those around her, as well as the residents here at Oaktrace! Abraham was our server today who was absolutely helpful & attentive‼Thank you for employing such a brilliant team of excellent and talented individuals. And by the way, the food was terrific‼ Thank you to the entire team that has made this happen!

Many of the staff here is caring and compassionate. Admins? Not so much. When the going gets tough…read more(a resident's decline) DO NOT expect support from their team. In fact, don't be surprised if they show you the door. Thanks for nothing Oak Trace.

I do not know how this place has good reviews in Google. This has got to be one of the worse…read morefacilities. Notice how there are no pictures of the upstairs? They take residents stuff and lie to their family members. I had to change my moms bandages and made sure to mark them so I was able know if they were or were not changing them. This is not a place to take someone when they have to rely on others

I find this place comical…read more The so-called paid professionals allow residents to scream for dear life and they "laugh". Someone from the facility threatened me, when I said I "should've taken pictures and videos". As a human, you get tired of the same routine, I get that. If someone is "not cut out to be part of the solution, to someone's life.......then don't become a burden upon them and make their problems larger". Yes the nurses are rude. The reviews before me, are factual. Sad part is, MOST nursing facilities are doing "cut-backs". They are cutting back on man-power and supplies. Yet they want the residents to tolerate the torture. Also, I've been told that 1-2 people "OWN MORE THAN 1 FACILITY". The name changes within facilities, the cut-backs, layoffs, extra upset employees and residents are due to "New Ownership". Now I sleep with a clean conscience. I empathize with the residents - unfortunately the Staff does not and they mock the residents, in their face. They don't hide their feelings about residents. I don't understand HOW you expect to take from someone's social security/medicare/medicaid/retirement fund to treat them horribly. Physical therapy and Nurses are JOKES !!