Impressed with this auto shop after one visit. Been to a lot of repair shops in 40 years and this…read moreone stood out. While in the Middletown area and Brake lights flashed for a few minutes. While waiting for my repair I could see and hear the top of line respect they had for each customer. How the whole shop worked in unison, provide customer rides while repairing their cars, had a sign on the wall that spoke of honesty and they have it her. I was told no problems with the brakes and didn't charge a dime and now they are my new repair shop. I live in Buechel but this place is worth the drive. They have another office in J-town.

Very friendly and accommodating. I had a very negative experience with my car dealer on changing…read moreoil. They told me they spelled oil while filling it but gad cleaned it up. The engine was smoking as I drove off. I took it back and they said they now steamed washed it and all was well. The car had a very small leak about once every week or two for the next couple of months. I decided to take my car to Pro Auto care. I asked for an oil change and to check out the leak. It turns out the oil filter was so tight the seal or cd something was no longer flush on the engine and allowed a lead (very small) of oil. Pro auto not only changed my oil but cleaned up the leaked oil and all seems well a couple of weeks later. Price is reasonable, people are professional and friendly. They tell you the truth and are quick, efficient and professional. Great service.

There has been a change in ownership or management, and the experience I had will cause me not to…read morecome back in. From no call backs, to spending a whole day to tell me what was wrong, when I let them know what was wrong when I scheduled it, and was charged for them telling me what I already knew, to the new managing partner being very rude. He did just call back several weeks later to "apologize, but not sure what for". But his bosses called him about an email I sent to them. I hate writing bad reviews, but the management here lacks basic professionalism and I would not recommend using their services.

I'm not sure if they changed owners or what, but the second visit here was not good. They can't…read morediagnose the steering/alignment/wobble issue my van is having and they charged almost 300 for it. It's still exhibiting the symptoms I took it for. Pretty bummed.

John is a life saver. He was able to come out and help us when nobody else could. He was kind,…read morecourteous and did everything he could to help us. His number is set in my phone for the next time I have car issues. I can't recommend him enough.

Scheduled services about 5 times over the past year and he hasnt showed up not once. Im not sure…read morewhat happened but he use to be pretty reliable but now definitely false promises. I will say IF he shows up he usually does a good job but pricing is a bit high. About the same if not more than a regular shop prices

When I called to schedule my tune up for my mini cooper, they were quickly able to get me an…read moreappointment for the next week. I was provided a loner vehicle to drive while my car received maintenance. We agreed what would be done prior to the service, and that was exactly what was done. It took less than 24 hrs to complete my service. They gave me locally made chocolate chip cookies and a bottle of water. My car is driving well. I'm so happy there's such a nice place that provides excellent service for my mini cooper, locally!

Took my car Mini Clubman 2023 due to brake message. Got it back the next day, they had to order…read moreparts. Got me in ASAP. Even had someone delay lunch to get me my car back since I had an appointment later that day. Price was about the same as Mini in Cincinnati quoted. Expensive, but that's Mini for you. Very courteous always.

I've been bringing my vehicles here for nearly three years and have no regrets! Everyone here is…read moreprofessional, friendly and honest. I've never felt like I was being taken advantage of. We've all had that mechanic who was looking for the bottom of our wallet and didn't give a SHIZ about us. Most of my experience here has been with Chris. He's the best! He will explain everything to you in plain English. Several times I've been worried about a knocking, buzzing, smell, etc. and dropped my vehicle off here. Chris would call me ASAP he'sto say there's nothing wrong and you don't owe us anything!!! If you're worried about your ride and need an honest place to go, call these people!!

We have been loyal customers of this Big O Tires location for approximately 20 years, so today's…read moreexperience was extremely disappointing. One of our tires developed a screw in the sidewall. We were told they would not replace the single tire and that we would have to purchase four new tires, even though all four tires were purchased from this store just 13 months ago and were under warranty. Naturally, we questioned why the warranty would not cover the damaged tire. Our call was handed off to the manager, David, who was clearly angry that he had to take the call. He immediately became argumentative, raised his voice, interrupted us, and showed no empathy for our concerns. He was dissmissive and told us we could get tires elsewhere. When I returned to pick up the vehicle, I calmly explained that while I understood the policy, I felt his approach was unprofessional--especially toward customers who had been loyal to the store for approximately 20 years. He became angry again, spoke over me in front of other customers, argued about how long we had been customers, and threatened to delete our account. When I told him I was shocked by the way he was speaking to me, he responded, "I am not just the manager, I am the owner and you get what you give!" He then told an employee, "Air up her tire and get her outta here." I understand that sidewall damage may not be repairable and that there may be legitimate warranty limitations. My concern is not being told something I didn't want to hear--it is the disrespectful and unprofessional way the situation was handled. After approximately 20 years of loyalty, I expected much better.

They took the time to look over my car and its issues while also informing me on why was being done…read moreand what was found. Really felt valued while being there not just a customer spending money . They also had great prices. I recommend them for my repairs and upkeep if needed in the future . Amazing

Man oh man, if it wasn't for this shop I would have been in a horrible place…read more Spent good money at another certain shop that is "Toyota specific" in Middletown. And they destroyed the studs on my exhaust manifold from a simple bolt on magnaflow exhaust that should have been no more than 2 hours and a few hundred dollars. It left that shop leaking and loose, right rear cat failed and magnaflow honored the warranty and shipped me a replacement. Brought it back to have them swap the part and fix the leak. It leaked even worse and the owner told me straight to my face that it was not leaking and it didn't fit perfect cause it wasn't OEM. I finally find Eric with performance automotive and come To find out he even used to work at ams, so he knows what he's doing for sure. After spending 3 hours removing the old stripped studs and putting in new hardware, the magnaflow exhaust all went into place perfect like an OEM part . Had some other parts that needed to go on before a trip back to California and when I went to drop off truck my alternator was showing signs it was going out. Got all the parts together and he managed to swap that, installed my traction bars, do my carrier bearing on my driveshaft, and airbag cradles. Truck drives perfect now and while his shop rate may be "high" to some people, he actually is working that full hour and doesn't just sit around. I'd rather pay more per hour and less hours and ensure it gets done than some of these other shops in the area that charge less per hour but bill you more hours and mess things up like what I experienced that he had to fix. Overall you get what you pay for and simply put, He's the only shop I would ever go to out there.

Super good! Nice guys and have great work ethic and prices! Highly recommend. Honest workers.read more

Chip is reputable, honest, and knows cars. If you need an honest, competent mechanic Chip is your…read moreman!

My son put oil in his coolant ... yep, I know. My husband took his car to Meineke to have it…read moreflushed. Overall the service went as expected and their team told us it was cleared out with no other concerns or leaks detected. As soon as the following day and after watching the ground after the car was parked, it was obvious this wasn't the case. We took my son's car to Medley's and they found the root cause to the issue. My husband has shared multiple times with people his disappointment in Meineke and that our money was wasted there. I can't imagine we'd come back after this experience or recommend them to someone asking for a car service provider.

3 Grand on A/C repair. They did not put BACK on the low end or the high end Schrader valve caps;…read morecaps missing now. They did not unclog the A/C drain like they said they did. Floor board soaking wet on passenger side, clean water. I do not expect to see any dye in the system when I return tomorrow. I wonder if they even changed the compressor and condenser or the expansion valves, or if they just recharged the system? When you can't put the Schrader valve caps back on or take a few minutes to unclog the A/C drain, it's difficult to trust you did anything else.

Michels had Great service and reasonable prices. The Staff explains repairs thoroughly.read more

My husband did his homework before buying tires for my vintage car. The tires that had been on the…read morevehicle were close to but not the same size as the original tires. This lead to my speedometer not reading accurately and the tires getting some rub. After determining the correct size my husband decided he really wanted Firestone tires. Our local tire shop doesn't carry Firestone so we opted to try Michel Tires Plus in Louisville. The process went quite smooth. My husband ordered the tires and set an appointment for the following week to have the tires installed and balanced. The business also does an inspection at the same time for brake wear and several other mechanical functions. On the day we dropped the car off the tire shop kept in touch with a slight delay in when the vehicle would be ready. (Only about an hour later than had been originally indicated). We are happy as can be with the new tires and how the car drives. We also were happy with the price and the savings we got by getting their charge card. I would have given the business five stars but they indicated we would be needing a new battery in the near future. Based on that information my husband ordered a battery from an auto shop and then did some checking. It turns out we didn't need a battery at all so my husband had to cancel the battery he had ordered. Although you only need so many tires I can imagine that we would give Michel Tires Plus repeat business.

We take all of our cars to ToyoBrothers and now our parents and friends take their cars there. They…read moreare thorough and honest and get the job done. Highly recommended!

Found these guys on Reddit and VERY happy I did! They just replaced rear pads and rotors quickly…read moreand for the best price! Quality shop and great folks! Something you just don't find easily anymore!!