They came quickly and analyzed the problem. They didn't pressure me to do unnecessary repairs!read more

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.

Our LG washing machine broke 3 days before Christmas. We called Arizona Appliance Repair because…read morewe had excellent service from them in 2020. The service person, Robert O., diagnosed the problem quickly and promised to return 2 days later with the correct part and do the repair at the end of his busy schedule. Just Wow! We are happy to have used this locally owned business again. Thank you for a timely, professional repair.

when I called for the appt. I was told the service charge would be 69$ which would be waived if…read morethey did the repairs. I was not given an estimate or an option but he went to work with the job. Be aware that they don't charge by the hour they have something called msrp where I was charged 280$ for labor but he was only here for an hour and a half. I was not given an estimate or told of their policy. He was supposed to be here Monday with the other part and I as told between 10-11 he didn't show so I had to call the company and was told he might be here around 3. IMHO this was pretty shady and anyone hiring them should keep in mind...280$ for labor for 1 1/2 hours picking dirt out of the dishwasher is absurd. Buyer beware

It is getting harder to find competent, yet prompt service providers. It seems no one wants to…read morework, nor or has ETHICS anymore. As a professional mechanic I have always maintained my own appliances, yet as of late I can no longer do so due to injury. I became very frustrated in not finding a company who would provide service quickly, and send people who actually know what they are doing, let alone clean up properly after themselves. First encounter: My 84yr old father found this company on his phone, on what site I do not know, after I had sent the last man packing for being a crook, to say the least, enough said. My father told me this new fella would be out to fix our fridge's ice maker at 8 O'clock. I said "Dad that's a bit early", "No, 8pm tonight he said". Dad had just spoken to him and it was 5pm. Well, the prompt service box got checked anyway. When he arrived he was clean well groomed, in uniform, shook my hand with a proper man's grip and looked me straight in the eye, Manners, checked. I had the parts, a replacement ice maker which he installed with the ease of a seasoned pro. he stayed another hour to make sure it worked. He reluctantly left at 10 pm when it still had not made ice. He had came to the conclusion that the computer had to reset, but if it did not work he would be back tomorrow for further diagnosis. It dropped ice about 12pm and has been fine ever since. I felt he had undercharged for the after hours service and the work he did, so we tipped him well. He did all he could to refuse the extra money, but reluctantly accepted it when I told him I would be insulted if he did not. Second Service call: Our dryer started making a squealing bearing noise. I was confused as I had cleaned its insides and replaced the drum rollers, belt, tensioner and the drum center bearing but 3 years ago, I recognized the sound as a likely drum roller bearing going bad. So I called them again. I had ordered the the parts I believed were going bad from Amazon to get them here quickly. When Ali opened the dryer it was clear that a drum roller was squealing as I suspected. He refused to install the rollers I had ordered and went to his truck to retrieve OEM rollers as the ones I had were inferior, "would be more noisy". I expected an upcharge for the parts off the truck, but no, he gifted them to me as I had the parts but he would not install the lesser product. They are not expensive but a gift none the less. I do not know who else works for this company, but, if they are as competent, well mannered, prompt and economically reasonable as my tech, Ali, I will recommend them as servicemen of high order. P. Gordon Tucson, AZ

Couldn't work on my brand of fridge, but was very nice and tried to be helpful on the phone.read more

Very fast response. Courteous and professional. Used OEM replacement part instead of cheap knock…read moreoff part. Arrives on- time. Overall, excellent service at a very reasonable price.

The tech that came out said I needed a new sensor when he got the new sensor. He only put that in…read moreit also came with a tube if he would've looked a little bit further, he would've seen the tube was what was the problem but he didn't what he did instead was tell me oh you need a new computer so he does try to upsell me a couple hundred dollar part when he didn't even complete his job. Do yourself a favor call the manufacturer and request repair from them. They will actually send a certified tech out. That's not gonna try and upsell you apart that you actually don't need because of lack of total investigation of your issue. That was the problem. The tech was lazy. He didn't complete the job and said he was up selling me a higher priced part that I didn't even need. What a crappy business.

I am so thrilled to have found Cathey's. The people were so nice, especially Amy, Andrew and Shane,…read morewho helped me bring my mother's vintage sewing machine to find a new home. They were so kind and helpful, Tucson at its best. This is a beautiful business with lovely people working there.

Cathey's staff are all extremely knowledgeable and personable people, experts on vacuums and sewing…read moremachines alike who are willing to answer your questions, get you additional information, walk you through your options, and generally get you the help you need. We purchased our vacuum there, and go there for parts and vacuum bags. No regrets. We've also had three different sewing machines serviced there, and they've always come back just like new (not the easiest feat with at least one of those machines!) In short, thank goodness for Cathey's Sewing and Vac -- service done like it ought to be, in my opinion. We use their Speedway location, but I can't imagine their other(s) are anything other than superb! We will be back again and again, rest assured.

It's a tad weird there. When you go in there isn't anyone around except a receptionist, who is…read morefriendly, but reserved. Then she calls 'somewhere', and eventually a sales rep comes out, but the whole time you're wondering 'wth?' because there are no other people in the whole building. Weird. No background music, no literature laying around. etc. Finally a sales rep comes out from some hidden place, and he was very nice, friendly, knowledgeable and professional, but was unable to fully answer all of our questions. When we called him later on his cell phone there was no voice mailbox available, so we thought that was wierd too. Eventually we did purchase what we were looking for, but it has not been delivered yet, sooooooo, the final jury is still out. We don't feel very attached, but we are keeping our fingers crossed that everything works out as we have been assured.

We purchased a stove and a seal for our washing machine from Frontline. I was in the store twice…read morelooking at stoves. Both times the sales people were very friendly. I was met promptly coming through the door and they answered all of my questions. My appliance was delivered within 2 days. Delivery was quick and I saved on a service fee by having both my seal and the stove done at the same time. My delivery person was nice. He came in and got the job done. I haven't gotten a chance to use my stove yet but everything seems to be working. The delivery person cleaned up after himself on the way out and took my old unit with him which I did pay for. Their delivery prices were very reasonable. Every unit on their floor appears to come with a warranty which I really liked. Most of their items are used/refurbished/open box items so I felt a lot more confident purchasing knowing there was a warranty and the items had been inspected.