The receptionists are very rude and passive aggressive. I strongly suggest they get new ones , and…read morethat you do not go there if you do not like being treated with disrespect. I inquired about the possibility of joining two appointments into one, since the first appointment was for a very very simple procedure that would only take 1min, and their answer was just not very smart and disappointing. On other occasion, while I was speaking on the phone waiting in the waiting room, I was told to speak less loud, while at the same time the receptionists among themselves were speaking louder.

All three of our children went to Starr and Glick for orthodonture. It is a wonderfully kind…read morepractice, with skilled, friendly staff and very professional standards. I whole heartedly recommend them to anyone whose child needs braces or any other kind of work done.

We were very pleased with the results from Dr. Chiu. We had originally gone to another orthodontist…read morewho recommended that 4 teeth be extracted. We went to Dr. Chiu for a second opinion and she was able to realign the teeth without any extraction and made the 18 month process easy. The staff was friendly and attentive and there was never a long wait even when the waiting room was almost full. We were able to find reasonable appointment times and the West Roxbury office was in an easy to get to location. The staff was flexible with payment schedule so we didn't have to pay a huge amount upfront while I waited for my FSA to replenish.

My 15 year old son absolutely loves his new smile ! We had an awesome experience with Dr. Chiu and…read moreher staff. Dr. Chiu patiently explained the whole procedure and always happy to answer any questions we had. Dr. Chiu and her team are very friendly and professional! Highly recommended!

After suffering a couple of unexpected dental failures, combined with a long standing misalignment…read moreissue ... I found myself searching for a dental 'team' that could make my teeth right again. After visiting several other orthodontists, having an uneasy feeling with all of them, I made an appointment with Dr. Simi. I can say now, after a year or so of treatment, I made the right choice. Dr. Simi took the time to explain 'and' involve me in my treatment plan. Throughout the treatment he coordinated his efforts with my dentist to make sure we were all on the same page. He also made sure I was completely aware of where we were in the process and what the end result would be. Dr. Simi, and his friendly staff made this whole process a pleasure. I was actually a little sad at my last appointment knowing I wouldn't see them all again until I needed new retainers. I would highly recommend Dr. Simi and his staff to anyone who needs orthodontic work.

This place is hands down exceptional. They are in a comfortable building with plenty of parking…read more When I walked in with my son I was pleasantly greeted by the receptionist. The waiting area is very interactive and they offer a place for the kids to check in and then play video games while they wait. Dr. Simi is very personable and he has an easy going personality. Without a doubt I completely trust his judgement as we have visited 3x so far and he is not in a rush to put my son in braces. This tells me he is honest, knoweldgable and reputable. I can't wait to go back with my son. The staff also put my son at ease during the evaluation process.

the hygienists my kids saw today were great, friendly, knowledgeable, and make my kids feel…read morecomfortable! We love coming here!

It saddens me to leave a bad review for this practice, but I feel compelled to share my recent…read moreexperience . I was 10 minutes late for my periodontist appt and I had to forfeit my $250 deposit. There was no negotiation - it was just "you are going to lose your $250 deposit". When I disputed the charge through my credit card , this practice lied and said I was 45 minutes late . In addition , they decided to cancel all my family's existing appointments , including my son's orthodontist appt , without informing me . Very unprofessional.

My daughter was away at school and missed a few cleanings so was behind on her dental regime. When…read moretrying to book an appointment back home, her local office couldn't take her until February (it's August) That practice also told her she would be in the office for a minimum of 90 minutes due to the lapse in cleanings. She felt humiliated so decided to try calling Pristine Dental as she had heard good reviews. Not only did they fit her in in two weeks, they made her visit stress free and judgement free. She has already booked her next cleaning and was so happy she found them.

I came here with a terrible experience from another place. I appreciated how he went right to work…read morein finding a solution to my dental dilemma - he was super fast and I was booked for an appointment within the next few days to get what I needed to get done (that I was told by another dentist to just "let break" ). I also appreciated how he was able to do the work that I needed while reassuring me that the prior dentist actually did what they were supposed to do (even though I still wasn't happy with the experience ). I will be going back for all subsequent care

I dont do review but this office is so unorganized and unprofessional…read more I was refer here by my dentise as my daughter needed to be put to sleep. I called and ask to make an apt first would not make one tell i sent them then paperwork whichbwas fine. This office is an hour 30 mins from my house the day of the apt I get a call at 8am my apt was at 830 the call said I was late I told them I have an email with the time on it and that I was not. I get there at 8:15 and office was closed. I called and they said I was at wrong office again email conform I was not. I drove extra 20 mins and got there. The Dentis himself was very nice and look at my daughter and made a plan for end of Feb. The dentist said need a physical 30days before she went under. I called got an apt early in month which was fine. The Dentist said just needed to bring paperwork with me day of apt. I then get an email saying my apt was on monday Feb 23 I told then that apt was Tues 24. Then got a text saying apt was at 12pm on 24th the Dentist told me I would not get tiĺl day before the apt. Then I get an email saying they need the information from the Doctor office. Thank God I made an early apt because Dentist himself told me not to do tell middle of month and know saying if dont have paperwork tomorrow they will cancel my daughter apt. This offer so bad. I will never go back. I am kinda scared to even have them touch my daughters month.

Dr. Shabtai Sapir and his team are incredible. They were able to help my child who has EXTREME…read moredental anxiety and sensory issues and they were so patient! I can't thank them enough!!!

Our entire family has been to Epic Dental and we are pleased with the entire staff, and the recent…read moregreat care from Kristen, Mary and Jordan as dental hygenists. Our daughter had met with one of the dentists for Invisalign to correct issues from a previous dentist. The office is impeccably clean and everyone is incredibly professional. We are very happy with Epic Dental! We highly recommend the entire team! All dentists on staff are outstanding too!

We have been taking our kids here for 2 years. The building and offices are quite nice. All of the…read morepeople we interacted with were great and caring. We brought both of our kids in (7 and 11) and they did a wonderful job of cleaning, and also talking to them to feel comfortable at a new office. The dentist took her time and talked to all of us, which was quite nice. We will definitely be going back! Continue to be very happy with Epic. My wife and I have also switched over to them for our care. Great staff, and great COVID protocols.

This is only for the Hyde Park location with Dr. Lee. He refused to answer my questions and…read moretreated me in a very condescending manner. He kept explaining to me why he could not share information with me about my son due to their "protocol". I offered to pay for an appointment and his time. He insisted that I would get everything that I needed in this one wraparound appointment that they would schedule. I shared that I did not feel comfortable even moving forward with the braces until I knew what the issues were. He shared that he had already told me 3 years ago. I said that if he taught me, I did not learn and I needed more information. He then proceeded to school me on going to specialists as though I did not know. It was incredibly ridiculous. When I said that I was leaving and that as a black woman, this always happens. People think that you are not smart enough to understand. He said, oh, if you are going to say things like that, I cannot work with you! I said that was perfectly fine by me. I have no desire to work with someone who could care less if his patients actually understand their condition.

We could not possibly offer a stronger recommendation for this office. They did a great job with…read moreour family's needs - both of our daughters have beautiful smiles and get compliments all the time. Our younger sons will be ready soon for their braces and we will be coming to Arch for them as well. Dr. Chase has been practicing for 20 + years and has a very professional and friendly team. They are available off hours for emergency fixes. They are now offering Brius which is supposed to shorten treatment times. Try them - you will be happy you did.