Here's why I give 5 stars: 1- Super kind, empathetic dentist. You won't be shamed if you haven't been seen. He's positive and understanding. 2- Talk about ethics. Does right by patient rather than pocket. Can't say enough. 3- Office is modern and up-to-date equipment. 4- Comfortable and waiting area is very child friendly. I'm considering moving my kids from Chestnut Dental to this office. I have recommended Dr. Saadi over and over. Can't say enough. Don't hesitate if you're looking for a dentist who'll do best by you. Also good experience with Dr. Urban who does dental implants. Job well done. read more

Arcadia Dental is the kind of practice that always recommends additional services, like cosmetic crowns that you don't actually need, and four cleanings per year when your insurance only pays for two. I stayed at this practice for years long than I should have because I liked the hygienists, but their business practices are shady. If you go here, beware their scare tactics and be ready to ask another dentist for a second opinion. read more

Everyone at Arcadia is very kind and understanding. They were able to pinpoint things that other dentists have missed in the past. I recently had 3 cavities filled and need to go back for a root canal. They accept my insurance through the health connector which was a big help. The dentist I saw was Dr K and she made me feel as comfortable as possible. I also love the TV's on the ceiling- it helps distract me from whatever is going on! read more

they bate and switch the prices they tell you. told me the work would be $7,000.00 - Charged me $10,000.00. Then he lies to your face and claims he never said that. He's a shyster. read more

My dental work was great and pain free. It felt transactional, and on the first visit they tried to add a lot of expensive work and 2 more appointments in the near future that I would've had to pay for out of pocket. I immediately said 'no, but thanks' to the additional services. The next time I went in for a cleaning the hygienist told me I had "pending services" I should schedule soon, and I had to say no...again. The dentist checked me after and asked me again! My current dentist is so laid back, everyone is personable and they haven't tried to sell me on anything. My teeth are perfectly healthy. I'm not saying don't try it out. It just wasn't for me. I'm too awkward of a person to keep being asked if I want to spend hundreds-thousands extra when I just need my teeth cleaned. read more

Terrible! They just want your money! They tell every patient the same thing. "You need crowns, filling, deep cleaning ect." Guess what! Insurances cover only few of these work for the rest you are responsible for payment! STAY AWAY read more

True story - my boyfriend who is 6'1 and now 120lbs because he hasn't eaten solid foods in 5yrs because of his teeth, they wouldn't touch him until he forked up $7K. And now he's emaciated and very poorly. "Do no harm" is the furthest from their minds, it's more like "do no work until you fork over 7k." They have no right calling themselves doctors, shame on you! You're not doctors, you're salesmen in lab coats. read more

Office was fine, as well as Dr. Urban, but the dentists Sadi and Patel are brutally incompetent. The bedside manners are disgusting and they (mostly Dr Patel) approach the practice like a street vendor, begging for more...I felt treated like cattle. Also, when I asked about choosing the final product of my dental implant veneers, I was told there was no choosing, whatever the lab made and sent was final. Needless to say, when my veneers arrived, I was not happy at all with them. They are too short, crooked and way out of alignment, not to mention they change my speech completely. These people should not be in the business of dental implants at all. read more

They are the King of Crowns. Office staff is also annoying with incorrect billing information.

When OVER 42% of the reviews say the same thing - HEED THE WARNING. They are more of a money grab facility that lies than a professional dentist. Lied to my husband and said he had 3 cavities, when he's never had one in 15 years. So we went to our old dentist for a 2nd opinion and guess what ?? NO CAVITIES DETECTED. Every time we have gone in there for anything, everyone in the office including assistants PUSHES PUSHES PUSHES for more work. Invisalign, "preventative" fillings for "not quite but soon to be cavities" and on and on and on. When I had a filling needed years ago, it took Dr. Saadi over 10 injections of 2 different numbing meds and blamed my anatomy instead of his negligence. The entire side of my face up to my temple was dead numb and I had a pounding headache after. Never in 60 years has a dentist EVER ONCE had issues injecting me with numbing agents. SOMEONE in the dental board needs to look into this practice. Shameful in so many ways. read more

Horrible. Had a lot of tooth pain that was making it difficult for me to eat. Went several times and even showed them how you could hear it when I scratched it. They denied it and said even though they had previously worked on the tooth the did not see what I was talking about. He kept pushing for mouth guards though! Ridiculous. Went to another dentist and what do you know. My tooth was completely split infected and had to get it pulled. They said they could tell from my records it was the tooth he had worked on since he put too much filling in it for a previous cavity and should have just done a root canal. They only want your money and act like they are kind and supportive. I thought they really were looking out for my best interest but it is obvious now that they just wanted money from the mouth guard read more

Dr Saadi is wonderful. He listens to his patients and is very understanding of people that are fearful. He is comforting and friendly and remembers everything about his patients. I can't say enough good things about Arcadia Dental. The staff is very friendly and informative. Dr. Urban is the oral surgeon and I had 4 implants done which I was terrified of. He was unbelievably understanding of my fears and I sailed through the procedure. If anyone is having any type of oral surgery, I would strongly recommend Dr. Urban. His kindness and understanding made for a painless procedure. read more

I needed a crown for my front tooth after it got chipped. Dr. Saadi lied to me that my insurance wouldn't cover the crown. I went to another dentist for a second opinion and got the crown which was 100% covered by my insurance. I believe he wanted me to pay the crown out of pocket since he could charge me more than the insurance company. Idrk his motive but it was scummy. Horrible doctor! read more

I started coming to this office after temping as a hygienist here. I was so impressed with the dentist and the staff I made an appointment for a teeth cleaning. The office is modern ( recently remodeled), clean and provides a very thorough standard of care. My cleaning was great and Dr. Saadi very pleasant and clear on what treatment I needed. I didn't feel rushed, on the contrary I felt thoroughly taken care of. He took intraoral photos and seeing them really made it very clear why treatment was needed. Very pleased with my first visit. Will return and tell my friends and family about this great office! read more

Hi Today July 30, 2020, my wife had cleaning and it was free but they charge $ 49.10 said a kind of exam that is not covered by insurance. As I know this is in the network and receptionist told me it is completely free during scheduling but they charge $ 49.10. I felt like a cheating policy Arcadia. Thanks Hui read more

Darshini, was my dental hygienists for my appointment on Saturday and let me say she could have not been more professional, she walked me through every step of the cleaning process which was completely different then what i was used too! She honestly has the hands of an angel and doctor Patel, made me feel comfortable and the pricing is quite competitive and they don't force things on you!! Love them I'll send all my family and local friends to you guys look forward to getting my filling and implants done with you guys read more

I went to my first appointment at Arcadia today, and I like everything about this office. They have a great atmosphere, and they keep a tight schedule, so patients don't have to wait for appointments. They also send text reminders before appointments. My hygienist was excellent: friendly, professional, knowledgeable, and she explained everything she was doing to help me feel more comfortable. This was the easiest and most painless cleaning I've ever had. Dr. Saadi is an excellent dentist, he was friendly and took the time to listen to my concerns. He did a thorough exam, and explained my treatment plan in detail and made sure I understood the options. Overall, I'm super happy with my experience here, and recommend Arcadia to anyone. read more

Well, made my appointment 2 days ago for a cleaning. I came in 5 minutes early for my appointment, they said they gave my appointment to somebody else, because I didn't confirm my appointment with them. They said they needed to do a COVID screening before hand, I checkef my phone records and they never called yesterday. Oddly the only information I received from them was a text confirming my appointment for today and asked me to come early. Nothing was ever mentioned to me about a screening. If you decide to go to this dentist and happen to miss an appointment and then receive a bill for it, please give them this review and ask them to remove on me. read more

Great team! Great doctor! Couldn't be happier to drive 45 mins to go get my teeth cleaned or checked! read more

Arcadia Dental - General Dentistry Near Me - Franklin, Massachusetts

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Dr. Saadi is a salesman not a dentist! He had recommended crowns for "decay." That he had found and preventative resin fillings for my son. So I went for a second and even third opinion and both saw that the treatment he was recommending was unwarranted. Stay away. Also,the hygienists I've had in the past are wonderful but it was always someone new. Frequent turnover points to unhappy employees? read more

Rude. Beyond rude. I'm giving them business as a new customer. But the woman that's one job is to answer phones had attitude and tried talking down to me! Ha! I think not. I'll take my business elsewhere trash place. read more

Dr. Saadi helped me totally transform my smile! It was a long and stressful process due to COVID 19 but Dr. Saadi did not stop until my crowns on my 2 front teeth were perfect read more

I've been going to Arcadia Dental since it opened in 2008 and I love it. The Arcadia Staff are excellent, especially Danielle. Always willing to go the extra mile. All the hygienists I've encountered have been great. Very friendly and able to put reluctant patients at ease. Dr. Saadi has upheld Dr. Rossis' standards of excellence. I'm confident with his reasons to do or not do procedures, which he thoroughly explains. I highly recommend Arcadia Dental for patients of all ages. read more

I hate going to the dentist, but I love this practice! Dr. Saadi and crew are great people. I saw a comment on here about ethics and I have to agree. I feel like they are not trying to profit off of me, they are trying to truly take care of my teeth and gums. To top it off, they treat my wife and kids with great respect as well, which alone is enough for me to recommend them. read more

As previously stated, they are in the business to sell treatments that are unnecessary & costly. I confident that whom ever goes there will be pressured into additional out of pocket services. read more

After a terrible experience at a different place, I decided to get a second opinion at Arcadia. Along with the nice staff, having tvs in all rooms provides a good distraction to keep you comfortable. This place was able to fix everything my old dentist did wrong and I no longer fear going to get my teeth looked at. read more

After having an unpleasant experience with prior dentist at a different office, I am very pleased with decision to switch to Arcadia Dental! Dr. Saadi has been great - very personable and takes the time to meet with you. I have since switched my entire family to his practice and recently my child required a palate expander - he has been great with my child and am confident we are recieveing good dental care. read more

Great Doctor and great services. Thanks a lot to dear Dr Saadi for a perfect job. My teeth look fantastic!

Do NOT go to see this dentist. Wonderful staff except the dentist comes across as a money hungry salesman! He told me I had decay and needed a crown, when I had gotten a 2nd and 3rd opinion the other dental professionals found NO such thing. Also, the hygienists I've seen in the past have been wonderful, but must be treated poorly because it's always someone new when I come in. read more

Very professional office. I highly recommend you give this dental practice a try. The doctor communicates very clearly and cares about his patients. As mentioned by others, they are always on schedule and there is very seldom anyone in the waiting area. This is a good sign! The new improvements to the space only make a trip to the dentist more enjoyable. It's very clean and fresh and everything you would expect in a dental office. Lastly, I've found the front desk to be very helpful in trying to mitigate costs via my insurance. They proactively contact my provider to obtain estimates prior to the work being done, which provides for a smooth patient experience. Nobody likes surprises! The only thing I don't care for is how the office collects payment before services are rendered. I've seen many dentists over the years and have never been asked to pay before I've been seen! read more

I can not speak highly enough of the staff, Amanda is so kind & caring. The Dr is the BEST! Not only did he take the time with me , put me at ease as I have massive dental fears , but he fixed my tooth ( as there was no abscess or need for a root canal as that other dentist said) it was pain free. I am no longer Afraid of the dentist thanks to Arcadia!!! I have found my dentist for life !! Thank you Arcadia for being awesome !!!!!!! read more

Best experience at a dentist ever. I absolutely fear dentist and needles. I needed so many cavities filled and i was so nervous.... but the assistant was so sweet and helped me while i got the novocain shot, which didn't hurt whatsoever. Not even a pinch. dr saadi is incredible im so amazed by my visit. 0 pain. My fear of needles and dentists is gone! read more

Words cannot even explain in detail how much I love Acadia dental! Very warm and inviting atmosphere with the staff to match. Not only is, Dr. Sadii very knowledgeable, he explains everything in detail with you, even if you have 100 questions. (He performed a root canal, and replaced fillings for me btw). There's nothing like the sense of awe, and relaxation knowing that you have a dentist you can trust! read more

After too long going to a dentist I decided that it was time to make the call. A friend suggested Arcadia Dental in Franklin. Dreading the worst I made my way to see doctor Saadi. He put me at ease and explained what needs to be done right away and what could wait. After a couple of crowns and a root canal (really not that bad) I was able to chew on both sides of my mouth! He suggested that I have my front six teeth capped. Giving it some thought I decided to do it. Two visits later I now have the smile of a movie star. Well, at least that's what my wife says. Great staff, very professional and understanding of fear of dentist. They're the one to call. read more

I am so on the fence about this place. There are both things that I love and things that I hate... hence the 3 stars. For the love, I'd have to put my hygienist. She is so nice and so good at what she does. She isn't rough and I don't get anxiety when I think about seeing her. Not even when it comes to the x-rays, which I completely can't handle and gag through. The building is also great. Ample parking, private rooms, etc. The way they schedule appointments is amazing. There's never a wait. Never. The longest I've ever waited is maybe 5 minutes, but I was early. They know how long it will take and they schedule appropriately. It's amazing. They should sell the secret to other offices because it flows very smoothly and doesn't get you all riled up before you go in. They also have the latest technology. Everything looks knew. The x-rays display on a tv on the wall of the room so you can see what they are looking at. It's beautiful and not gross like other offices that haven't changed equipment since the 80's. Now for the part that I hate. First, they don't take every kind of insurance. Luckily, they take mine, but if my husband's job ever changes insurance carriers - which they frequently do - we may not be so lucky. Second, they don't do silver fillings. That doesn't seem like a big deal, but it is because insurance companies like mine (which is the biggest insurer in MA by the way) do this thing called, "downgrading" where they only pay for silver fillings past the first 6 front teeth. I need a filling on tooth number 7, which means they will only pay for a silver filling. This office doesn't do silver fillings, which means big $$ out of my pocket. I'm also not a fan of the fact that my dentist has already left and that a man replaced her. I'm not above saying that I prefer female dentists and doctors, so to have her replaced with a man without any warning kind of rubbed me the wrong way. Wasn't a big fan of the new guy either - he seemed too cold and standoffish to be working at Arcadia. When I mentioned that my insurance didn't cover white fillings in the back, he automatically assumed I was on state insurance, which I thought was rude. I know it may be hard to believe to someone like him, but not all private insurance companies offer carte blanche coverages. Amazing, right? I guess that's the other thing. I had to bring up that my insurance wasn't going to cover the filling. Nobody else seemed to catch on to that one. I guess that's just another reason we need to be informed consumers. read more

Scam artists!! Refused to clean my husbands teeth unless he submitted to 2 crowns and a root canal. They recommended 4 crowns. My husband has regular dental care and had a cleaning 4 months ago elsewhere with no mention of all this dental work. If you do go here, I recommend you seek a second opinion if they are recommending thousands upon thousands of dental work!! read more

I wanted to share my experience.My friend told me about it and having tried many different dentists in the past I thought this won't be any different.I was pleasantly surprised. The office is brand new,located across the shopping center.When you get there,staff is very nice and courteous,wait was always short and you are greeted by dr.Rossis with reassuring smile.She looks young,but confident.I needed few root canals done and after completing cleaning sessions with hygienist Nichole -who is phenomenally gentle,I was terrified of prospect of doing ones.You see,I had my wisdom teeth pulled,and though oral surgeon gave me sedation,I still remembered everything,oh goodness... When dr.Rossis offered me sedation,I thought it would be the same as I had.But this time an anesthesiologist,who comes to her office gave me sedation and man,what a difference! I fell asleep and when I woke up I saw a smiley faces and everything was done,I couldn't believe it.Sedation cleared up next day and I had a follow up scheduled-by the way,it's easy to get an appointment,don't have to wait weeks... So,never thought I'd like to go to a dentist, but I've already recommended this place at work and now to everybody on Yelp. read more

Major billing issues. Every time I have had anything done here I have to call back to get the billing corrected. My appointments are scheduled well in advance and the balace is paid in full prior to my leaving the office, then I will receive a bill weeks (this time 2 months! ) after the service is completed! The worst part is no one will return your call to discuss the issue and they will just continue to send out past due notices! They just recently changed hands as well, I went in for a scheduled appointment only to have a new dentist that I was unaware of. Will be definitely searching for a new office!! read more

From a person who hates going to the dentist I highly recommend this place. It was referred to me by a friend and although it is far from my location it is the only place I'll go. They are not one of those huge chains so you don't have inexperienced people working on you and everyone I have dealt with here is great. The place has state of the art equipment so everything goes smoothly... I didn't have to wait for X-rays and it was not painful like the other places. The TV's in every room is also a huge plus! read more

This review is more for the business/office/financial staff than the dentist himself. I have been going here for a couple of years now, and up until late last year, had no issues. However, out of the blue, I am attending a scheduled cleaning when the receptionist tells me I owe over $500.00. I'm confused and ask why this has never been brought to my attention, and what it relates to. I am then told that a 'new' finance person has reviewed all of the patients files and has found that I owe this amount of money for services preformed over 13 months ago. I asked for support to be sent to me. I then receive copies of my explanation of benefits with no supporting material from the dental office. I called to speak with the office manager, who does not return my call for 2 weeks. She then calls and leaves a message, and within days I receive a letter saying the amount owed and that any issues should be brought to my insurance company directly. I'm sorry, but I spoke directly with the staff at the dentist office to confirm what I would owe out of pocket before I had a procedure, and now to be told over 13 months later I owe them over $500.00, is upsetting. Not once did I receive an apology regarding this error. May have to look somewhere else now for a new dentist, which is disappointing. read more