Many thanks to James for going over and above to help us through the process of ordering ostomy supplies for my husband - he made a confusing process much easier during a stressful time! His knowledge and patience were so reassuring. read more

I have bought several things from them and the prices are fair. They are slow at times so not a 5 star but they have tons of stuff right in store. read more

Equipment I purchased (Rollator) has folded up twice on her, scissoring her in the seat. I've finally after the 2nd time I called to ask them for repair @ 3:30pm. Was told I needed to bring our Rollator in for necessary repair. They do not understand my honey is totally dependent on the unit & myself for EVERYTHING. She can't walk, stand or anything. I just can't drop everything & go, & user units are not available if our unit had to stay for repairs. Closed on Saturday even tho the website states Saturday hours until 12:30pm. I'm at my wite's end. I'm not happy about anything at all. read more

Holy smokes! Janice has very poor customer temperament, no patience and wasted my time. At first she said I needed a copy of my sleep study, so I got that for her. She then told me the fax from my doctor's office was blurry so I had to get her another one. She wouldn't call my doctor's office to request another one, I had to do it. I asked her if I needed a copy of my prescription. She said no, to my face, in the store while I had a copy of it in my hand. Like, here you go if you need it. Nope, I don't need it, she said. Okay fine. Now suddenly I need the prescription but not the sleep study. Jeez, okay fine. Glad I didn't throw that away. Let me run all over the place to grab that and come back. Get back there with the prescription. She sees me and ignores me so I can get checked in by someone who can't find me in the system. I ask for her. She seems annoyed. Finally she is able to get all of my parts together but says my insurance is charging me for the parts. Since I've never had to pay for parts before, I ask why. She immediately gets visibly red and pissed off saying that she does this everyday and she knows, implying that I don't. I ask her to find out and she says they'll call me at some point and walks away. I ask for her manager who had apparently just left. This woman has the demeanor of someone who's about to snap and go crazy. If you don't want to be nice to people and have some patience, I know a ton of restaurants that are hiring people to fry the tenders. read more

These ppl have no idea what they're doing!!! I needed a cushion for my face mask and filters for my bi-pap machine, I was told the cushion alone would be $140, I do have insurance. She told me I hadn't met my deductible, so I called my insurance and they intern called Medi-care! When I called Medi-Care back, I got another female to assist me. She looked me up, told me with my Advantage health plan I had no deductible. the total cost between the first quote was $140, and when they got it right costed me $7. WTH is wrong with these people. They were ready to lose a customer instead of doing a little investigation and getting it right the first time!!! From the other reviews I've read on here, they should fire everyone, starting with the Manager and rehire more professional and knowledgeable employees!!! GEEZ read more

A minor injury brought me to this medical supply store. I wanted to apply couple stitches to a gash on my finger. I came here looking for a suture kit. They didn't carry that (maybe no home medical supply store does), and waiting for a an online order to ship would defeat the purpose. But they do have a lot of stuff to browse for a first-aid kit, and every imaginable kind of brace, wrap, crutch, etc. I did end up buying the forceps I'd need, but struck out with the needle & suture. read more

More expensive than every other equipment store I visited but they were the only one that had the correct size. Didn't check sizing at all and took 30+ minutes to check out one item read more

I've been using these people for 7 years now and I wouldn't even think of going anywhere else. Have always gone out of the way for me.

I would not recommend trying to work with either the Bryan or College Station office. I called about a breast pump about a month ago, and they said they would file through insurance. However, when I called back closer to when I needed it, they said they no longer would do it. SO I called my insurance company about how to file on my own, and then they called them (because they are "in-network" and should file a claim for me). After the insurance rep talked to them, she said that the store said they would file. BUT when I called back on my own to get it set up, they still would not and were a little rude about it. So I asked to talk to the manager, Rhonda, and even she was rude too! If you want friendly, helpful service, do not use Medi Care! read more

I had the exact same problem with renting a breast pump and filing though insurance as previous poster did. They are extremely unkind and unhelpful during a challenging time for a new mom. They WILL NOT help you file a claim and require full payment up front. They were also dishonest with what insurance they accept. I do not recommend using this breast pump facility if you plan on filing insurance. read more

I was in the store to buy an immobilizer. I did not know what I needed so depended on store personnel for help. Big, expensive mistake The employee immediately put a SLING&SWAITHE SHOULDER IMMOBILIZER ON ME. I t seemed really bulky and big, but she said perfect fit. I purchased the immobilizer. I had to remove it as soon as I returned home. The band going around the body made almost two laps placed under my arms high on my chest making it very hot and uncomfortable. I got the empty box and saw the unit is size 'M' for a chest size of 43"-55". I am 5'1" about 130 lbs. I don't know if it was all that was in stock so the store rep lied about the fit to make a sale or she is not trained or what. I paid in full so insurance for payment did not influence the store rep. I trusted this business for a quality product and quality service. Be informed and beware if you shop at this store. read more