My stay at Bella Terra Schaumburg is wonderful . this is my 2nd time to be admitted here . staff…read moreare friendly , professional and competent . the food is good . I will always choose Bella Terra Schaumburg for skilled nursing facility . thank you to All the staff of Bella Terra Schaumburg !!!

very clean place and excellent nurses. call lights are answered quickly most of the time. therapy…read moredoes a great job. Gladys from dietary is outstanding!

Since Encore took over this place has gone steadily downhill. Recently the phones were out for 7…read moredays. Residents could not make or receive calls. Cut backs in activities for those in assisted living. Reduced staff.

This place went bankrupt and screwed many of its residence out of a lot of money. They paid over…read morehalf $1 million for their little homes that were very luxurious and many people's minds and if they weren't aware of the financial difficulties and didn't get out, they really lost a whole bundle and life savings so now Now that they're doing those rentals, I wouldn't rent anything from them. I wouldn't rent a dog leash from them.

I am giving this facility 3 stars primarily due to the very good quality of care provided by the…read morefantastic staff--they truly deserve 5 stars. The lower rating is for two main reasons: 1. The building and facilities are simply old and poorly designed. The lobby is barely big enough for a postage stamp. 2. My parent really disliked the food that was served here. It is also worth noting that both The Pearl of Rolling Meadows and The Pearl of Elk Grove Village are privately owned (by Pearl Healthcare), as the physical infrastructure and dining seem to lag behind the high quality of the frontline caregivers.

Absolutely incredible experience at Pearl! From the moment a loved one is admitted, the…read morelevel/quality of care and attention is unmatched. The staff is not only incredibly kind but deeply knowledgeable, ensuring families are involved in the decision making process. The therapy team is outstanding too. Every detail, from medical care to daily interactions is handled with astute professionalism and warmth. If you're looking for a place where your loved one will be genuinely cared for, I highly recommend Pearl of Rolling Meadows.

This home has been in Palatine for almost 50 years! How many people know that there is a convent…read moreright in the middle of Palatine? This place is Heaven in the middle of Palatine! The Sisters absolutely love the residents at the nursing home. They treat them with such kindness and the residents always have fun activities to do. If you volunteer there, they offer volunteers an option to buy lunch once a week, and the food is DELICIOUS, especially considering the food the nuns get are usually donations. The sisters have a begging tradition that has spanned over 150 years that they still rely on the Providence of God to provide for their needs. The sisters are so hospitalable with employees, volunteers, visitors and benefactors alike. If you are looking for a place to go for some quiet time, the chapel is glorious and awesome! They usually have daily Mass in the morning, but I would call before arriving since they don't have a live in chaplain and it's visitng priests who say Mass. If you observe the residents and employees, you will hardly ever see a frown. The sisters provide an awesome atmospere; it almost doesn't even feel like a nursing home. Also, they have a really cute gift shop with reasonable gifts, stuff I've seen for more money at retail stores and also they sell baked goods at the front door. I am giving them 5 stars because I love volunteering here!!!

Sister Mary Timothy and her crew make the best homemade breads, pies and scones!read more

It would be great if we could give this place a zero stars! Their service was terrible. The way…read morethey treated my mother was unbelievably bad! My mother passed away, and she had pre-paid her monthly fee and was told that they would reimburse her estate for the amount that she was not there.with multiple attempts, we have tried to get that reimbursement taken care of and the management team seems to have no concern about doing the right thing for the deceased! I would avoid this place at all costs.

As understaffed as every other similar facility, at least it's clean and the people who do work…read morehere are for the most part dedicated and well trained. They are short at all levels, rehab therapy is two steps forward then at least one step back because there aren't enough therapists to make it an everyday routine. All the CNAs and LPNs are subcontracted from an agency, not that they're not good, but there's a lack of continuity of care. Many don't have the time to notate in digital charts, or even read them for that matter. If you have a loved one (or even a father who doesn't deserve your love but out of a sense of family honor, duty, and filial piety as the eldest son you have to) you're going to need to be in here every day to make sure the patient is fed, has a blanket covering, pillows picked up from the floor, television turned on or off, drinks water. When you're in this situation as the adult child, you unfortunately learn fast that all hospital, acute, and subacute facilities are understaffed, seriously understaffed. What kind of society thinks it's okay to say "thank you heroes" but not improve working conditions and pay? It's not the fault of the healthcare workers who are left, they are doing the best they can, but the net result is that rehab care isn't what it needs to be.

I moved my father into this facility today. I've been responsible for his care for four years, and…read morewe've had a lot of hospital stays, rehab centers, assisted living, in-home care, on and on and on. If you're in the same situation, you'll relate. I checked my dad in there straight from a post-hospital rehab center today. There are chunks of concrete falling off the retainer wall; there's a train line literally across the street; the furniture is chipped, warped and damaged. BUT...we're veterans at this kind of thing now and I can tell you that I have NEVER seen such friendly, supportive staff; never seen such welcoming, happy residents; never seen such a warm, caring, compassionate environment. Knowing my dad, in two weeks the complaints will start, but I have never seen him so HAPPY anywhere in all these years. It was heart warming and beautiful. I'd rather have good staff and nice people than fancy decor.

I have finally escaped this terrible place! That should be enough to turn you off but I could write…read morean essay on the violations of my Rights and poor health care. DO NOT SEND ANYONE TO THIS PLACE! Unless you want them to come out worse than when they arrived. Possibly losing limbs due to their assistant director of nursing.

I chose Ignite medical resort because their website made it sound amazing. My mother had a bad fall…read moreand was in the hospital for two weeks and was in need of rehab. The care she received was awful.The staff was rude and would visit the room infrequently. My mother is allergic to dyes, the staff was alerted about this and on several occasions, they still tried to give her colored pills. Well, standing at the nurses station going over my mother's pills another patient came up and they ignored her for over five minutes. The next day another patient needed help to the bathroom and the nurse said call 911, I'll be there when I get there. My mother was there for rehab and after the third day and no scheduled rehab until the fifth day we pulled her out of Ignite. We found out the day before another family pulled their loved one out for the same reasons. Do not take your loved ones to Ignite !! Do not be fooled by their website.

Dont go there for Rehab. My mom is leaving in the same shape as she arrive. Skill nursing is a 2,…read morethey dont keep track of any medical problems! Or any concerns that family might have. We have went the Director nursing at least 7 times in 2 weeks. He gets them to do their job for that shift. The next shift it goes right back. 3. The aid really try but they are so short staffed 1 aid 15 patients.

my mom is a small town girl and instantly liked the charm of The Victory Center (former Alexian…read moreVillage). you're not going to find a more caring Director then Nicole and the nursing team is great!! Huge shout out to all the gals at the front desk - all like family. they take time for every resident that asks for help whether it be with their phone or just wanting to talk. Contrary to some really Negative reviews , this place is clean, organized and very on top of my mom's medicine management and well being.

I looked at a lot of places before choosing this Assisted Living for my biological father and his…read morewife. I have read so many terrible things about how the elderly are treated in these kinds of places and thus I was really worried, especially when I left them there and moved home to California. During the pandemic, and even up until today, Alexian Village has a very high level of staff turnover at all levels, which usually indicates a management issue. However, I don't know the real cause. But as my "parents" have now been there for months, I've noticed that most of the people who serve them seem to be decent people who really care about the elders in their facility. Especially Helen at the front desk, who is a remarkable, wonderful person they are so lucky to have! (Beware of the other front desk woman, though. She seems to hate everyone and everything!) I've also learned that the dire situations my parents report are often not so accurate when I actually investigate what's happening. I am learning to give Alexian Village much more of the benefit of a doubt in these situations. They are, after all, doing a job I was no longer capable of doing myself. The ideal of course in an AL is that your relative is supremely happy, relieved and delighted. That's not likely to happen, no matter how angelic your loved ones are or are not. (That's a new realization for me!) Moving into an AL means that the party is coming to an end, and that's got to be hard for any elder to accept. Now that I have less concern about mistreatment, lack of food, lack of services, mean staff, stolen items, stolen clothing, unavailable healthcare and all the other things mine have complained about, I see that a lot of the drama is really just their unhappiness to be in AL in the first place. I believe Alexian Village is doing the best they can under the difficult circumstances made more difficult by the pandemic. It's irrational to expect this to be easy on your elders or yourself. It just won't be. Breathe. PS - There's one very bad review here, with one star. It talks about how often they change her mom's diaper. I think that poster is messed up, because Alexian V. is an assisted living, not a nursing home. Only nursing homes provide that level of nursing care. She may have posted in the wrong place?