Phones don't get answered nor call backs. Very unprofessional. Have been trying to schedule an appointment that was referred to this clinic and will be taking my business elsewhere!! read more

This is the WORST experience that I have ever had. I scheduled an appointment for 12/16. My check in process was swift and smooth. I was scheduled for a routine check up as a new patient. knowing that routine check ups consist of various checks at different offices, I decided to call the day prior. The it took a few attempts but I finally got through and I was informed of the following " A routine is similar to a physical. You will get blood work on your sugar levels, cholesterol, etc." I inquired if I can add an STI test as well since they were testing blood. I was assured that it would not be an issue and I could get a referral for an allergist at my request. For this reason, I kept the appointment. The female representative that took my blood pleasure was great. However, when the doctor came in, I informed him that I would like for him to check a part of my body to analyze it. He refused and stated that he would send me to a gastroenterologist. I informed him that I was not in any pain but wanted him to simply take a look and he refused. I had previously been seen at urgent care for a different concern and that doctor analyzed the area. Dr.Gabriel Madu was short with me and proceeded to provide remedies for my concern without even identifying or analyzing the area to determine if his remedies were in fact on course with the area of concern. I decided to nod my head in compliance in order to not cause a disruption to my appointment. We move on to Dr.Madu checking my heart rate and inquire was their anything that he could address in the moment. I informed him that I was not sure what I am allergic to but it was something. He quickly stated that he would refer me. He did not ask how did I com to this conclusion , how many times or what was the reaction. I was taken aback by his dismissive tone and blatant refusal to even take a look at my areas of concern. The appoint too an uptick as we began to discuss where I was from and where I lived currently. After a few moments of patient - doctor discourse, he then left the room. The female representative came back in and gave me my discharge papers. I was confused because I was still waiting form my routine check in and my STI test based on my blood. The representative informed me that I would go to the lab to get my blood drawn for the STI , only. I quickly informed her that I was here for a routine with the STI as an addition since blood would be taken anyway. She informed me that based on what I was looking for, it would be in two appointments since I requested a blood STI. I further explained that I didnt need the STI but wantd to add it and if it would prevent my routine visit, we could could cancel it. She went to update the doctor and the doctor came back in and stated " What do you want completed?" I stated that I was there for a routine visit and I was not sure what that entailed but I know it consist of drawing blood an checking my sugar and cholesterol etc. He stated that he could do those. It sounded like he was focusing on the few that I stated and I asked what does a typical routine consist of.? He informed me that the term "routine is not accurate". I responded and stated "I am not a doctor and I do not know all the specifics to a routine visit" The doctor goes on to state that I could get the STI test and the few that I named only. Again, the doctor could not explain what a routine visit consisted of. At this point, I was shocked by the unprofessionalism and he abruptly left the room. The 2 representatives came back in and was not sure how to assist because I was then, in the process of packing my personal belongings. They attempted to assist but again, the could not because they did not want to answer for the doctor. They also explained that I was speaking to a call center and they provide inaccurate information as to what specific appointment descriptions are and they should have not informed me of what a routine appointment is. I explained that if I simply get lab work on the STI and the 2-3 tests that were mentioned that This appointment was similar to urgent care and what was the purpose of scheduling a routine visit if the doctor refuses to take a look at anything and perform the routine care? Dr. Madu was not concerned about my concerns and simply wanted to refer me to a specialist at every turn without even analyzing anything. It was hurtful to know that during COOVID 19, Dr.Madu did not take this seriously. I payed the copay prior to seeing the doctor so I left the office without receiving the service I came for nor were my concerns even looked at to provide insight or solace. He was the worst doctor I have ever encountered and I felt dismissed and simply NOT helped. What is unfortunate is that the representatives seemed to know that the doctor was difficult and attempted to assist me the best way they could. I do not recommend this office or doctor. He was unprofessional, rude and refused to help me in any way as a patient. read more

Medical Associates Plus - Medical Centers Near Me - Augusta, Georgia

The pharmacy moves so slow if you're not "sitting" and waiting on it . And even when you come in , they still move slow . Also , I was told that they don't text you when a prescription is done but another patient said that she received a text alert . . . read more

Don't waste your time / endanger your health here. I'm not the type to get angry at hard working employees but this is the worst medical service I've ever received. I went to get a simple medical referral so I could get my hormones in balance before a major surgery. It's been a MONTH AND A HALF, and I've already had the surgery and am in need of an endocrinologist. I have called so many times and each time I get some woman who speaks to me with utter disrespect and zero professionalism. They sound like I'm inconveniencing them by calling and checking on a MONTH AND A HALF late referral. Every time I call I get someone who says "they'll make a note" even the head of scheduling sounded so dismissive. Don't go here. Save yourself the headache. It's run by a bunch of rude, unprofessional women who don't care what you need and don't care that you haven't been helped. Specifically calling out the MA Keith Heirrit, Joy at the Nursing Station, Cordellia in scheduling. These people did not give a care in the world that I needed help and treated me like I was an annoyance. I don't need employees to be sunshine and rainbows but don't speak down to me and don't be so dismissive of my requests. And especially stop lying to me and saying you'll "make a note" we all know you're not doing anything. I've never in my life left such a negative review. I don't believe in that kind of mind set. But these employees are just so unprofessional, people need to know not to go here. Don't send your loved ones here. Not even sure how this place is still operating. read more

Love this place. No issues getting appointments or the medications that I need. Staff is always friendly and knowledgeable when I call.

I have always been able to get on the schedule quickly and see kind and skilled providers who have given me excellent care. They have a pharmacy on site at Golden Camp location too. read more

Would give 0 stars if I could. Staff is very rude, been trying to get my prescription refilled for 2 weeks and joy at the front desk can't do her job. read more

My daughter has a very bad infection . I went to a doctor and she gave told me to get some Antibiotic Ointment for it. I waited in the pharmacy for 45 minutes , and still no medicine. I asked them to transfer my daughter's ointment to a local Walgreens. The next day I went to pick it up , but they still didn't have the medicine. I waited a couple more hours , and STILL nothing. I called them and asked what was wrong , and I couldn't speak to my doctor due to business. A walgreens staff called them , but they didn't have the prescription ready. The employees there , though , are very nice and caring. read more