It started with the staff sitting and ignoring me when I walked in. They had us sign in at desk in…read morethe middle of the room and sit and wait. Then I was called into a cubby in the corner that had a temporary desk shoved against a window. I've come to Solis for years. I usually go to the one at the hospital. I've been here before without a problem. However, I will never come to this one again. having three staff up front with only one serving patients and the others not making eye contact is just rude. put them in back if they are not working with up front patients.

I had a bad experience last year and should have not return…read more.. After multiple calls from Solis I booked my appt online this past Wednesday, I showed up for my appt yesterday on-time. Front desk lady (very nice) was processing my registration and said there is an issue, she proceeded to go to the back and the Tech came over to discuss. I was told I was not released yet for annual's even though they were the ones calling me to make the appt. Of course I'm upset, because I received non-stop calls to make the appt, I even got a call the day before to reconfirm my appt just to drive all the way there to be told they can't see me because the Ultrasound tech needs to be there. I told the very rude Tech that I don't understand why they kept calling me to make the appt, which she decided to reply with "you knew you had to be back here in March and you didn't, do you have a name of the person who was calling you?" Which I don't but I can show all the calls received from Solis. Then she decided it was a good idea to start discussing out loud my medical records & last year diagnosis, which are confidential and a clear violation of HIPPA laws in the lobby and in front of another patient. This made me feel extremely uncomfortable and distraught. How you dare to discuss medical confidential information in front of others??? Who gives this Tech the right to do so? Not even once she acknowledge it was their mistake but she decided to release medical information in front of others?? I stand up and said I was leaving and that I need copy of my medical records so I can go somewhere else!! What a freaking joke! You guys are playing with people's life and think it is okay to share out in public their medical records?

I'm new to the area and needed to schedule my annual breast exam. I'm so glad I chose Solis…read moreMammography! The process was quick and painless, and the staff was incredibly friendly, patient, and made me feel right at home. The tech let me know I'd have my results in just a few days which is such a fast turnaround and gave me extra peace of mind. I'm so happy to have found a place where I feel cared for. This will definitely be my go-to mammogram facility moving forward!

The staff here is always great, quick and efficient. I have been 4 times now in this same location…read morewith the same insurance and my mammogram was always covered at 100%. Unfortunately, this year I got an unexpected bill from medical city after the fact, for "outpatient services." This was new this year and it was not disclosed to me that there would be this new hospital charge unless it was in the fine print that is so extensive and literally no one has the time to read completely. Now I'm on the hook for a ridiculous charge that I was not aware of. Very disappointing. I will never be back. Our healthcare system in this country is beyond broken. Where else in the world do you get tricked into buying something you were not aware of, and then forced to shoulder the cost with no recourse. This is absolute insanity. We need to stop allowing our politicians to be bought by special interests and make them work for us instead. That is the only way things like this will ever change.

Dr. Narla and Rn. Shannon were truly wonderful. I had an open wound that needed stitches, and they…read moretook great care of me with kindness, speed, and professionalism. They were incredibly respectful and made me feel comfortable throughout. I highly recommend this place!

Surepoint ER - Denton…read more My family always comes here for emergency care, and every visit has been an excellent experience. The staff is very professional, knowledgeable, and caring. They take the time to explain everything clearly and make sure we're comfortable. We truly appreciate their amazing service and kindness -- definitely the best ER in Denton!

Had a run in with some anaphylaxis. The staff here for me back super fast and are all knowledgeable…read moreand attentive. Michelle gives shots and IVs so painlessly and quickly I wouldn't have known I got them if she hadn't insured I knew all about my care. The doc is also awesome. Came in to see me in less than 5 minutes and obviously possessed a plethora of medical knowledge. This being a delayed reaction, it isn't an easy case to identify and treat. Very happy I came here.

Extremely disappointing and disrespectful experience…read more I would strongly caution other parents about this clinic based on my experience. I want to make it clear that the two female nurses who cared for my child were wonderful. They were kind, respectful, compassionate, and professional, and I genuinely appreciate the way they treated both me and my child. Unfortunately, my experience with the gentleman nurse who took over the shift was completely different. Rogelio was extremely rude, dismissive, and disrespectful toward me as a parent. I made a decision regarding a specific procedure for my child and clearly communicated that I did not consent to it. Rather than respectfully listening to my concerns and having a professional conversation with me, he became visibly frustrated and belittling toward my choices. I felt as though my concerns about my own child's health were being dismissed simply because I did not agree with him. There is a huge difference between educating a parent about a medical recommendation and making that parent feel talked down to or disrespected for having questions and making a decision. What made the situation even more frustrating was that his attitude changed only after I contacted my mother-in-law, who is a PA, and asked her to speak with him. Once another medical professional was involved in the conversation, his demeanor suddenly became much more respectful and cooperative. That honestly made the entire situation even more disappointing. I should not have needed to call another healthcare professional for my concerns to be taken seriously. Parents should feel comfortable advocating for their children without being belittled, intimidated, or treated as though their opinions don't matter. I was advocating for my child, and I expected to be treated with basic respect. I am grateful for the two female nurses who were genuinely kind and professional, but unfortunately, the experience with Rogelio completely overshadowed the positive care we received from them. I will not be returning my family to this clinic. I sincerely hope management takes this complaint seriously and addresses how parents are spoken to and treated when they have questions or make decisions regarding their child's care. No parent should have to feel disrespected or intimidated for advocating for their own child.

my point of view! it must be the hardest for a woman doctor of radiology, in a private practice,…read more not affiliated with any corporations, or the "good old boys club". when i walked in for my set appointment, with a totally fragmented case, unreleased films, reports from my horrid experience at baylor scott, white corporate roller coaster, it was very hard for her to work on that puzzle, time consuming also. thankyou jesus dr. khan took the time. i paid a small consult fee . she consulted with my husband and me for an hour. it was worth every penny. who gets to speak with your doctor like that? worth every penny for consult. she also performed the test procedure personally. who does that being a doctor of radiology?? i would advice any woman to begin your journey with dr khan. you will get top tier care and expertise. i would wish no woman go through what i have been through, just because i didn't know, baylor scott white. go to the best in the very beginning of your health evaluation, dr khan. carol ann hicks. august 18 2026

How is this clinic still open?…read more In hindsight, the fact that I rarely saw cars in the parking lot should have been my first red flag. Unfortunately, what happened after I became a patient was far more disturbing. During one of my visits, the mammogram technologist complained to me that she was uncomfortable with Dr. Khan expecting staff to try to upsell patients on cosmetic procedures. That was strange and unprofessional enough. What followed was much worse. On my very first visit, Dr. Khan stopped me in the hallway and essentially pressured me to promise that I would go online and give her a five-star review. She then complained to me that her field was dominated by men and that she did not receive the respect she deserved. I was a patient seeking medical care. I was not there to boost a physician's online ratings or listen to her professional grievances. Then came my biopsy. I was terrified. During the procedure, rather than bringing in a staff member to assist her, Dr. Khan asked the friend who had accompanied me for emotional support to HOLD MY BREAST. After taking the biopsy, she pointed to the tissue in the specimen cup and told me that was what cancer looked like. I DID NOT HAVE A DEFINITIVE CANCER DIAGNOSIS YET. I left in tears. I later returned for a breast MRI. My daughter, who was only a junior in high school at the time, came with me for moral support. For the MRI, I was instructed to climb onto the table wearing only my underwear and position myself on my stomach. The room was dark, I couldn't see what I was doing, and I accidentally knocked a flimsy plastic piece off the machine. Dr. Khan appeared visibly annoyed. Instead of helping me, covering me, or showing compassion toward a frightened patient going through a cancer workup, she focused on trying to reattach the piece to the machine. So there I sat--nearly naked, freezing, humiliated and terrified--without being offered a gown, robe or even a sheet for privacy. After the MRI, while my contrast IV was being removed, my daughter was with me. Dr. Khan then casually mentioned that I had breast cancer in front of her. That was how my teenage daughter learned her mother had breast cancer. I had made it explicitly clear that my diagnosis was to be discussed only with me or my husband--not in front of my daughter. There was nothing compassionate or appropriate about the way that information was disclosed. It is a moment neither my daughter nor I will ever forget. As if the day weren't already upsetting enough, my daughter and I also heard Dr. Khan engaged in a loud shouting match with a man in a back office. This was happening in a medical clinic where patients were dealing with potentially life-changing diagnoses. I also witnessed Dr. Khan chastising and speaking to members of her staff in a manner I found verbally abusive and completely inappropriate. Eventually, I obtained my records and imaging and took them to a board-certified physician at UT Southwestern for further care. I was then told that the imaging I brought with me was unreadable. And this brings me back to the reviews. When I see glowing five-star reviews for this clinic, I remember that on my FIRST VISIT, before any of these events had even occurred, this physician personally pressured me to promise that I would leave her a five-star review. People can draw their own conclusions from that. If you are reading these reviews because you are considering becoming a patient here, please read the negative reviews carefully--particularly when you see patients describing similar experiences. A woman going through a breast-cancer workup is frightened and vulnerable. She deserves competent medical care, dignity, privacy, professionalism and compassion. My experience here provided me with none of those things. I would never recommend this clinic to another woman. Zero stars would be too generous.

I had a CT scan and an MRI on 2-11-26. The center has a wonderful staff. They work hard to get the…read moreneeded images. I highly recommend this imaging center

I had to go in for an MRI and I had a great experience with the front desk and MRI tech. The…read moreenvironment was clean, calm and everyone was very personable. The location was convenient and easy to find as well.

If I could leave a "0" I would. The charges are simply highway robbery. We took our daughter in…read morefor four stitches on her lip and got an exorbitant charge of $8000. And when we went in for a "free follow up visit" since there was still a bump on her lip - of which they said "sorry, there's nothing we can do"and had no recommendation on where to go next we received a bill for $1450. I get medical practices need to make money, but come on.

Wouldn't accept my insurance because I have Medicare. Was told the owners are that way. They…read moreappear to be more into money than patient care. Very rude. Don't waste you time .

I went there for an acute gallbladder issue. They ran a bunch of tests and determined it was an…read moreacutely distended gallbladder. They sent me home and told me to follow up with a surgeon?? I found a surgeon the next day who was upset that they didn't immediately send me to the ER. Because they did not, the gallbladder died before the surgery a couple of days later which caused further issues. Additionally, I asked four different people about checking in for insurance, etc. I was there for several hours before someone addressed this. As you can guess, I am getting numerous additional bills. I would NOT recommend this place for an emergency.

Poor front desk staff: We rushed our four-year-old son…read moreinto the ER for what we thought was a terrible asthma attack that had already be going on for 30mins. He had shortness of breath and alot of discomfort. As a scared mother I ran up to the front desk and said my son can't breathe we need help right away. The front desk woman paused, looked right me and rolled her eyes. As if to indicate I was being dramatic. She took her time getting our information down with alot of attitude and called in shortness of breath after a good 10mins. She was joking with the other staff in the background and had no professional or urgency. My son ended up being very sick and needed breathing support for several day afterwards. The carelessness continued when we found out his medications were not called in and he had to wait another day for medication he needed. I'm pissed but my child suffered. He deserved better care.