I came here for an MRI of my left ankle. Upon arrival I was greeted and checked in by the friendly…read morereceptionist. I was taken back within two minutes of being there and the technician made me feel comfortable from the start. The room with the MRI machine is beautifully decorated makes you feel like you are in a vineyard. I listened to some country music while my images were being taken. I was in and out in less than 30 minutes. I'm glad my experience was pleasant.

If there was a way to leave 0 starts I would. Completely unprofessional health care provider. They…read morehave broke equipment and wait for you to show to tell you, which usually means you have taken off of work. We went for the third scheduled time for an MRI and again they could not do the procedure, causing issues because of repeated time off of work. Don't waste your time with this place. So many other options that even have weekend appointments. This place is a joke.

my point of view! it must be the hardest for a woman doctor of radiology, in a private practice,…read more not affiliated with any corporations, or the "good old boys club". when i walked in for my set appointment, with a totally fragmented case, unreleased films, reports from my horrid experience at baylor scott, white corporate roller coaster, it was very hard for her to work on that puzzle, time consuming also. thankyou jesus dr. khan took the time. i paid a small consult fee . she consulted with my husband and me for an hour. it was worth every penny. who gets to speak with your doctor like that? worth every penny for consult. she also performed the test procedure personally. who does that being a doctor of radiology?? i would advice any woman to begin your journey with dr khan. you will get top tier care and expertise. i would wish no woman go through what i have been through, just because i didn't know, baylor scott white. go to the best in the very beginning of your health evaluation, dr khan. carol ann hicks. august 18 2026

I had a very disappointing and upsetting experience during my mammogram appointment…read more When I scheduled the appointment, I was told that they would need my previous mammogram images. At the same time, I was also told that if I brought my previous mammogram reports instead of the images, that should be enough for the appointment. Based on that information, I brought all of my reports with me. Unfortunately, no one asked for my previous reports or images during check-in. Only after I was already in the imaging room, just before the exam, Dr. Sarah Khan came in and asked if this was my first mammogram, even though I had clearly scheduled a diagnostic mammogram and had provided all the relevant details in the check-in forms. She seemed frustrated that my previous images were not available, and instead of addressing the communication issue with the front office, that frustration was directed toward me. She then asked why I had changed radiologists. I explained that I had previously gone to another imaging center, but traveling there had become difficult and this facility was much closer to my workplace. Even after I explained that, she again asked whether I had chosen this facility because it was cheaper in rude way. She then told me that seeing me was "a waste of her time." Hearing that from a physician while I was already anxious about a diagnostic mammogram was extremely hurtful and unprofessional. She also asked me questions about my previous mammogram report. Every time I tried to explain my medical history or answer her questions, she interrupted me before I could finish. She then said that my "story" did not match the report. I honestly didn't understand why my own medical history was being questioned, and I was made to feel as if I was lying. Dr. Khan then said I would need both a screening mammogram followed by a diagnostic mammogram (after few days). This was never explained clearly to me, and I was taken back into the imaging room before I fully understood why two mammograms were being recommended. When I expressed that I was uncomfortable having two mammograms without a clear explanation, she told me that she could not continue with the imaging. As a result, I left the appointment without getting the mammogram. To make matters worse, the front desk staff also implied that the situation was somehow my fault, even though no one had verified my previous reports or informed me of any issue during check-in. If previous images are required before a diagnostic mammogram can be performed, that should be confirmed before the patient is taken into the imaging room. Patients should not be made to feel blamed, dismissed, or disrespected because of internal communication issues.

Since the start of the pandemic 4 years ago, I have suffered (and its ongoing) multiple serious…read moremedical issues that required multiple MRI's, multiple X-rays and multiple scans. Southlake Envision Imaging clinic has been MOST accommodating, professional and time efficient every single time! I had at least 15 or more visits to help diagnose my serious conditions. Every time I have entered this location using my walker, I was & am still suffering from EXCRUCIATING pain & discomfort. My combined medical issues create this pain for at least 22 hrs of each and every of my days. Waiting, sitting, walking is extremely difficult for me, constantly. Southlake Envisions proficiency makes my visits much easier each and every time. The staff is attentive to helping me with the door when exiting and even assisting me to the back for each procedure every time. The simple & easy task of making my appointment, to the time waiting from check-in, to taking me back for each procedure, was ALWAYS made easy. They were not making special provisions for me alone, I noticed every patient from check in, to taking us back for the actual procedure, was little time. There were hardly any people waiting in the waiting room which makes me feel their scheduling system is on point. All the staff, from the office workers to the techs are kind, professional and so helpful when I needed assistance. Again not just for me, I noticed this overall for each patient! I HIGHLY recommend this location for any imaging needs... Kudos to all these employees and management!

They cancelled my appointment the day of my appointment. The reasons given to me do not make…read moresense--especially given the detail provided when I initially scheduled. This has/will cause me both work & medical issues

Do not trust this place. I have been calling them weekly for 3 months because they failed to file…read moremy insurance claim correctly, and they keep saying they will fix it, but don't. My insurance company spoke to them with me on the line for a half hour... we were given 2 different "billing dept" numbers, it was complete nonsense. Don't go here if you want to use insurance, they don't know what they are doing.

This place is awesome! I had a CT with contrast and my tech made sure I absolutely needed the…read morecontrast by going above and beyond on every aspect. Talk about a patient advocate! He kept me calm throughout the whole process and explaining everything that was going on throughly. I will go here for any other images I have. I believe my tech's name was Brian, I'm sorry if I got it wrong! Thank y'all Grapevine Imaging!

I saw that this business had several bad reviews on another website, so I felt compelled to write a…read morereview after visiting with my daughter yesterday for an MRI. Staff was friendly, helpful and professional. They were respectful of our time, and as I sat in the waiting room I observed that most folks were being served in a very reasonable amount of time. Facility is comfortable, and well maintained. Overall, a very good experience, and not worthy of the poor reviews elsewhere.

Friendly people, good experience. Recommend this imaging service for anyone in the Fort Worth area.read more

I came in recently for x-rays as a walk-in first thing in the morning. The front desk receptionist…read morewas friendly. I handed over my documents (imaging order, pic ID, medical insurance card). When asked about cost, she told me she would let me know. I was then called back shortly which at the time I was grateful since I was trying to get to work asap. The x-ray tech that brought me back was also friendly and professional. She was easy to talk to and guided me through the exam in a way that was comfortable with my current condition. The whole process was seamless and quick. Maybe a little too quick. I checked out and asked the same receptionist what I owed thinking she verified my benefits by then. She said she didn't see that I owed anything. That's never the case, but I went on my way to get to work. I get a text a little over a week later stating my statement was ready. I just wished they were more efficient with checking benefits before performing procedures. I knew I was likely to pay, but others may feel blindsided if they weren't familiar with their insurance coverage. Despite that, the fees were standard and the whole experience was satisfactory.

Excellent care delivered with kindness and compassion. I have been a patient here for at least 5-6…read moreyears. I recommend them all the time.

What a GREAT experience!…read more I turned into the place of business and for one second wondered where I needed to go and BAM, there were signs with arrows! The signs led me completely to the front door. Rode the elevator to the second floor and immediately saw the sign where I needed to go. I had my paperwork ready to go and handed it in and asked how long it would be as I had a conference call at 9 (my appointment was at 0740). They were like NO PROBLEM at all, we will have you in and out in 30 minutes. So then I had a seat in the waiting room which was very cozy and great magazines to keep me busy but before too long, they called me back. She gave me instructions in a very polite way and explained everything that was going to happen and left me to get undressed for my mammogram. They have a locker that you can put your purse and things into while you are having your test ran and a handy wrist band with the lock that you can wear on your wrist. Everything was ready to go and she had a nice touch and made the experience as comfortable as she could while making light conversation. Very pleasant. We were finished before I knew it and I was out of there in less than 30 minutes and made my conference call. I can't say I am looking forward to going to my next mammo next year but I know exactly where I will be going!! For sure!

We saw Dr Laura for years before we moved to South Carolina. Now, whenever we are in town to see…read morefamily, we go back to see her. Best Life is the best!!

Dr. Laura, Dr. Morgan and their entire team are all so amazing! From the moment you walk in, you…read moreknow you're in a place of healing. They take the time to listen to you and not only focus on what's hurting but also help you take a look at the bigger picture. They help you get to truly living your best life. They've treated me during my pregnancy and postpartum journeys, and I've never felt better! They also see both of my little ones and my husband, and they all feel the same way! My family and I are so blessed to have them in our lives! We give them our highest recommendation!