Pharmacy and front store work so hard dealing with rude entitled people all day. Notice no one has…read morepatience now days and everyone always needs something, take a breath and give workers time. Its not hard being a decent human to other humans

The pharmacy employees were very rude, both the girl at the counter and the pharmacist.read more

Always top notch service but a hometown feel. We loved her 5 years ago and the pharmacy was…read morerecommended. So lucky to have found them and a great value! Definitely worth your while. Plus the home section is always stylish and practical for the seasons.

I ran in to grab toothpaste and ended up buying my kids school supplies and a few extras. It was a…read morenice surprise to see so many necessities and fun items, too!

This is the second time this place has been out of crucial pain medication, left with the fear of…read moredealing with it the entire weekend, first time tooth (not so bad) but second time CABG (just a touch more serious). They don't transfer prescriptions to a store that may have it in supply. Im the one traveling out my way to get it if they do. The place needs work I tell you. Like some say, If I could give them 0 stars I would.

The second month in a row they haven't gotten my pain medication filled in time. I was without for…read morewell over a day and a half .Pathetic!!!

Huge shoutout to Duncan and Chris at the Walgreens in Clive, Iowa (University Ave)! After a…read moreshipping disaster left me without the documents I needed for a big workshop the next morning, I was in full panic mode. I stopped in here as a last-ditch effort an hour before close, and wow--these guys absolutely saved me. Duncan was kind, patient, and quick to help. I left with everything I needed, stress lifted and ready for my meeting. It's rare these days to find service that genuinely goes above and beyond, but that's exactly what I got here. Super grateful for this Walgreens team!

I stopped at Walgreens on a Friday morning to pick up my prescription and they told me it would be…read moreready in 30 minutes. I hung around town all day, since I live 30 minutes out of town, as it wasn't ready. I came back several hours later after two messages telling me it was ready. There were 4 cars ahead of me. We waited 45 minutes in the drive-thru and then they told me my medicine would not be ready until Monday! I said, "I have two messages saying it's ready and I've been sitting here 45 minutes!" She checked again and I finally got it! Because of such a long wait, we were then late to a birthday party we were originally hoping to be early to! I will not be going back!

The consistency of problems at this location is beyond me. Im surprised the store hasn't shut down…read moredue to all the issues to regroup and figure out what they need to do to be better. The shelves are typically bare or completely destroyed. They wait times in the pharmacy and front counter are super long. I come in to get my prescription and i walk to the back towards the pharmacy and the doors are down and the lights are off. I go to check the sign and it states that for some reason only today due to staff shortage that they will only be open from 1-6. You call walgreens they state theyre open regular hours. You check online regular hours. Not only due are they only open 6 hours but theyre going to still have their "lunch" at 130. So your going to open/at work for 30 minutes and then close then just close the doors again. They have signage up front that is hardly viewable to customers almost like its hidden. The only reason i even come here is for my prescriptions but if another pharmacy opened up id gladly take my business over there. No good things to say about this locations. It would be fine if this was the only problem thats occurred here but it hasnt. If you have the opportunity to go elsewhere i would recommend it.

Worst Walgreens experience in my life. I came to Walgreens the evening of February 4th, 2025 to…read morepurchase some pain medication. I am a US veteran. While there, I thought I would use the men's room but found the doors locked with a keypad preventing access. I came to the front of the store and set my medication down, and told them I was intending to purchase it but I wanted to use the restroom first. To which I was told they don't open restrooms for customers. I asked him why that was and I was told that because some time ago a female had left feces on the floor in the ladies room, the manager has decided to close the restrooms off to customers. I assured them I would not do that, nor would I use the ladies room. I also asked them if they were not to be considered public restrooms then why was there a restroom sign on the back wall outside them?? Regardless, I was denied access and was told no customers can use the restrooms... Ever.. Not that it matters but for identification purposes, there were three employees at the register that I spoke with and the one doing most of the talking was a young African American female and she was not friendly... At all! I felt like I was being discriminated against either by the color of my skin, or because I was a US veteran. The store is not veteran friendly or customer friendly. I highly discourage anyone from coming here and I never will again!

Hy-Vee Pharmacies are top notch. The staff is always smiling, they are very good interacting with…read moreyour medical doctors and they always have stuff done fairly quickly! I suggest if you have a pick up, drop it off with them or call ahead. Then you can shop while it's prepared! They always explain the prescription with great care and are super kind during the whole process! If you need something that not over the counter they will help you find those items as well!

In Ames, I notice the Hy-Vee brand in several places. There are 2 grocery stores at opposite ends…read moreof the Lincoln Highway, and associated Liquor Stores and Gasoline Stations. There's also this Drug Store, which looks to be part of a yet-to-be realized development initiative at and around the old Train Station. Gayle was at a Salon at the Train Station getting her nails done. After all, my fabulous wife must mind the beauty details! However, with the Iowa humidity, she would probably go for shorter hair if we actually lived here. Since this takes time, I decided to walk down Main Street and look around. After walking around the Train Station and admiring the architecture (and the safety fence near the tracks), I first wandered into Hy-Vee Drugstore and for some air conditioned relief. This place is a lot larger than it looks from the outside. They have a nice selection of the usual stuff, plus gifts and wine/beer. I ended up buying a padded wine holder to later (and successfully) take back a bottle of Templeton Rye Whiskey back to Iowa. I'll probably be back the next time I'm in town for any travel-related supplies or to just kill a little time.

I get my prescriptions at Hy-Vee Drugtown. I like that the lines are shorter here. I am sensitive…read moreto medication changes and they will make sure I stay on the same generic which I appreciate. I can get every vitamin here and expert help from the pharmacists on which to choose. I mean, this is not life changing but I can avoid the lines at other places and receive decent service.

I just found the drive through took forever. Definitely a busy place and not my normal pharmacy…read more There was also a line inside. My family said it's always mine it there. I gave 3 because the pharmacy tech that helped me was very pleasant.

If I could give 0 stars, I would. So incredibly disappointed with the customer service at this…read moreparticular store and corporate as a whole. I dropped off three disposable cameras to be developed. 2/3 were developed and returned in a timely fashion. The third was MIA. For TWO WEEKS I've been hammering this local store and corporate for answers as to where this camera is and absolutely NO ONE was willing to help or provide any insight. I was sent on a wild goose chase with phone number after phone number of people to contact to get answers, all of which continued to say 'I can't help you with this', 'this isn't our problem' and many other excuses alike. FINALLY, the Inventory Manager, Mary, stepped up to the plate and took the initiative and accountability to contact the third party vendor whom they use to develop film (contrary to what I'd been told the past two weeks, that no one is able to contact this vendor). Mary was the first person to finally own up to the fact that this camera, full of memories I will now NEVER SEE, has been lost somewhere between Walgreens and their developing vendor. While I appreciate that Mary took the initiative to seek out an answer, I'm sorely disappointed that it took two weeks of pestering to get anyone to move the needle. I'm not sure how any of the staff at this local Walgreens or corporate is able to maintain their job with the lack of work ethic, lack of problem solving skills and lack of simple customer service/support. I know I'd lose my job in a heartbeat if my answer to a customers question/problem was 'dunno' or 'not my problem'.

*Pharmacy specific* There are so many bad reviews...and I understand the frustration with Walgreens…read moreas an entire establishment to falsify prescription availabilities (especially in their app, it sucksssss to see something is ready when it's not, the COMPANY NEEDS to fix this). However, the pharmacists that work at this location are WONDERFUL. Considering most people who show up here are already disgruntled and agitated due to reasons beyond their control, the people who work at this location always listen to me, engage in problem-solving, and without any haste that we all feel from many pharmacies because of the reputation they face due to a larger company issue. Great people xoxo

Why? Why does it take 20-30 minutes in the drive thru, to pick up an order that is ready?? Why??…read moreAnd 20-30 minutes is if you are in the top 3 waiting?? I despise the days I have to come here.

Thankful for staffer Lidy, who was extremely helpful and patient while we went through the photo…read moreprocess of renewing our passports. She was so kind, so patient. In addition, a loved one uses their pharmacy, and loved their staff and service. They are friendly, knowledgable, and professional. I frequently stop here for immediate needs.

Service has gotten much better over the years! Drive up was quick and convenient. Hopefully don't…read morehave to come back too often.