Dr. Rivera is an outstanding doctor. He is a student in the field who continues to research to…read moreenhance and expand his knowledge. Dr. Lurey (Anesthesiologist), Frederica, Liz and Jennifer (OR Nurse) all make a fantastic team @ Valley Physicians Surgical Center. Para la conveniencia de pacientes hispano parlantes, el Dr. Rivera habla perfecto español. Le aseguro que se sentirá cómodo bajo su cuidado.

Dr. Rivera is amazing, professional, compassionate thorough and kind. I had a colonoscopy and he…read morehelped me through the entire procedure. All of his assistants were wonderful. I recommend him 100%. His nurse Mary is awesome.

I was scared for my first pregnancy. I didn't know what to expect and what to do. I kept coming and…read moreNP Donna put me at so much ease. Me and my fiance loved coming to see her. She was lighthearted and really friendly. When we found out that she wasn't going to be our delivery nurse, we were honestly so devastated. Then we were so nervous meeting our delivery doctor. We were scared to get attached to the doctor because there's a strong possibility that we wouldn't get them while I was in labor. I can say with absolute confidence we absolutely love Dr. Averill. She put all my fears and worries to rest. She kept keeping tabs on me seeing how far along I was. My baby was stuck and I got a fever and I had to get an emergency c-section. She was off and she came back to perform my c-section. She didn't have to come back to do my procedure, but she did and that's how dedicated she was. If I have another baby she is for sure going to be my doctor!

I don't know what happening at Optum but they're becoming impossible to deal with. My dermatologist…read moresuddenly became unavailable (won't take Optum anymore)--rather than informing me, they waited until I needed an Rx refill and called the office to get it. Shockingly, if you look up providers on the Optum website, they're still listed which, to my mind, is inexcusable. The next Dr I called was listed as being in an Optum office that's 3 miles from my house. I was curtly informed that that office no longer does dermatology. I was offered one office that was 12 miles from my home and another that was 35 miles from my home. I called the 12 mi facility and they said they couldn't see me without a referral. Well, the referral should have been on file since I've been seeing the other guy for a few years now. At this point I asked to speak with a supervisor. Sorry, they're all in a meeting. I said I'd wait. Fifteen minutes later, the rep informed that they could deliver a message but couldn't wait any longer. In the meantime, I'm out of a medication. Again, inexcusable. It feels very much like the accountants have taken over because their service is no longer patient centric. As much as I like my PCP, I may have to change. Optum has become an obstacle to my good health.

I was referred to this Doctor's Santa Clarita office (25425 Orchard Village Rd., Suite 150, Santa…read moreClarita, CA 91355) by my primary doctor. I called the office at (323) 794-1342 to schedule an appointment and unfortunately later needed to reschedule due to ongoing health issues. This was only the second time I had attempted to reschedule. What stood out most to me was the way the situation was communicated over the phone. The staff member Maria that I spoke with came across as very insensitive and lacking empathy while explaining that, due to the rescheduling history, the doctor would prefer I find another provider. While I understand offices have scheduling policies, the tone and delivery of the conversation felt cold and dismissive rather than understanding toward a patient dealing with medical challenges. In addition, it has been very difficult to reach the office directly. Calls are often routed to an answering service, and when the Santa Clarita office does answer, there are usually long hold times. This makes basic communication and scheduling changes more stressful than necessary. After that interaction, I decided I would feel more comfortable seeking care elsewhere. The experience gave me the impression that scheduling policies seemed to take priority over patient understanding, compassion, and patient wellbeing. Patient communication and professionalism are extremely important in healthcare settings, and unfortunately this experience left me feeling discouraged rather than supported. In the end, I am thankful this happened beforehand rather than after going through a procedure and potentially having a negative experience during my care.

They would rather see you dead in the street than to help you. The most crooked doctor and staff…read moreout there! Covered California is by the far the worst insurance in the world as they use Jokes for their doctors. Awful Doctor and awful unhelpful staff.

The receptionists were not the most welcoming. I noticed there were 3 women, but no one was really…read moreworking. For being no one there but me they were very slow service. The tech who finally did my scan was pretty friendly and quick. Both of Dr. Patel's offices have a hard time with patient service.

Absolutely the worst bed side manner I have ever seen from a Dr. Dr Moghimi took over hour and half…read moreto see me. Also was so incredibly rude and dismissive during our entire 3 min conversation. He did no exam, cuts you off mid sentence when you are trying to talk. Showed ZERO empathy or respect to patients. I have no idea how this Dr is still in practice. Such an AWFUL experience. Find another Dr. I would be scared to let this Dr do any procedure on me. Run run run.

Review specifically for Dr. Michael Mikhael and side note: if you have HMO PLEASE be weary of…read morechoosing a pcp because they treat certain patients depending on what insurance they have, HMO, esp. Medicare/Medicaid recipients get treated like cow manure VERY OFTEN because that's not where doctors get paid the most from. When my mom showed me signs of weakness that was unusual I called you and you brushed me off and told me nothing was wrong with her. Maybe 2 weeks later she died from an oversized heart, that did not happen overnight. After completing our own autopsy it became very clear that my call to you was not the start of your carelessness with my mother Gloria. You FAILED her and God knows who else! As a doctor, she trusted you. She TRUSTED everything you said to her for over 20 YEARS since you were in Van Nuys next to the hospital. You were quick to suggest drugs but never noticed her damn HEART?! I say this with my whole entire being, I dislike you SO much. I HOPE the same lack of concern you had for my mother is that same lack of concern you get back in your most needed time for help. Karma will reach you in divine timing. RIP mom, my world hasn't been the same since June 2024

It's not the prettiest from the outside (but neither am I), however, I am so grateful for the staff…read morehere. Once inside-- the place is as professional as it gets. NP Plakas is so personal and accommodating. Normally, for me, doctos come in, look at the chart, make minimal eye contact, ask a question or two, and then they leave. Not Plakas. She made me feel comfortable when I am NEVER comfortable at a doctor's office-- but she and the team made me feel cared for. I also appreciated how she followed up with me afterhours to make sure I was fine. I dont forget this kindness. THANKS!

Having been under Dr. Patel's dubious care, here's my rating on a scale of 1 to 10, 10 being…read moreoutstanding, 1 being very poor... Bedside manner: 0 Patience: 0 Compassion: 0 Communication: 0 Appointment timeliness: 0 Front office competency: 0 He should be ashamed of himself as a physician.

Great dr and staff always a pleasure and discusses your test results ! He is open for questions or…read moreconcerns you may have .

Worst doctors office ever…read more When I called to make an appointment they wanted to make me wait a week when I said it was urgent, then they said ok fine the doctor could see me tomorrow at 2pm and they were about to hang up before asking me for any information. When I showed up to my appt they were not friendly and I had to ask if I needed to fill out paper work because I was a new patient. She's like oh ya here you go. Then they made me wait 30 mins before taking my temperature and blood pressure and had me go back to the waiting room. Then she asked for my co payment of $25 in cash only and she didn't tell me when I made the new patient appt that it's cash only so I had to go to 7 Eleven to get cash. I come back and wait another 40 mins and still nothing so I asked for my co pay back and left. Terrible staff. Disgusting office Do not go here !!

It's been a while since I've seen an MD. This place is a so so for me. The receptionist isn't very…read morewelcoming unlike other doctor's offices that greets clients upon entering. The doctor didn't wear gloves when examining me and drawing blood. I wouldn't recommend this place. There are better places to go.

This is one of my fav Kaisers to go to!! They have everything here. Urgent care, emergency, primary…read morecare, and pharmacy. The care and doctors are really good and thorough! My gastroenterologist is here and amazing !! Even the he's part time Panorama makes sure to have good Doctors. This location is huge and pretty much every building is walking distance. It's many parking structures for parking and it's free. I get good experience every time I come, and the service is fast. I do recommend this Kaiser and like the doctors here ! Overall, the experience is always good! -Marshay D.

First off, this is long. I post the good, bad and ugly. This isn't good…read more Everyone at the Panorama facility has been nice and caring with the exception of the call centers. The Kaiser process breaks down when the patient is in the middle of care and sent home after surgery. Getting in touch with our surgeon was impossible. We had to start with the call center and explain everything each time to a new person what we needed. This makes it very difficult for families doing home care. My wife's surgeon did a wonderful job until he didn't. He sent her home without much follow-up and a terrible pain management plan. She should have been kept as an inpatient due to the amount of pain for her type of surgery. Dr. Stephen James Torres has poor bedside manner due to his absence.. He barely met with my wife post-op. Then the recovery nurse called and he prescribed another stronger medication while we were talking. However, this was another opiate. This would have had her on 2 opiates in rotation. The Pharmacist even had concerns for this pain management at home. We had to call "get care now " and that nurse recommended we don't rotate meds. She also said we should go back to ER. My wife toughed through this ordeal, but she shouldn't have had to deal with this at home. Demand another Dr and inpatient care for the safety of the patient. Oh! The cafeteria was decent.

I really, really like all the services they provide. From the receptionist to the actual doctors,…read morethey are wonderful! Every location that worked with me has been a joy. They are attentive, respectful, mindful, thorough, and consistent. The psychiatrist I saw was willing to listen to my mental problems and I think June the therapist was a very sweet lady there to just listen which I can always appreciate. I really like the dentist I see. She and the assistants make me feel comfortable and they seem non judgemental. I have the nastiest teeth for a 32 year old. Tsk tsk on me. The substance abuse counselor, Mr. Felix was such a breath of fresh air. He went at my pace and we set realistic goals for my road to recovery. I will always choose their services over anyone else's except I'm in a program which means I have to see my program's psychiatrist only. Very good people and professional :)

I can't say ANYTHING negative about this place. I'm a white woman who needed lots of help with…read moreeverything and Chinatown was there for me at my lowest. Leo, Alvin, Jordyn in BH and the Dental Department have exceeded my expectations with the kindness and care they extend to myself...and I know for sure other patients. I will forever be grateful for finding this gem of a place. It's difficult to find good care and this is exceptional.