My experience was horrible. My wife and I entered 15 minutes before closing. My wife was sick and getting sicker very fast. The receptionist was telling us they close at 4:00 PM. I mentioned it was before 4. She began arguing with my wife and myself until it was 3 minutes before closing. Then we were told they will not see my wife at a minute before 4:00 We stressed that we were there at 3:45 PM. To no avail our continued discussion with her did not work. She ended up saying angrily that we should go to another urgent care. It is my belief that if MedNow isn't going to see you when you come in well before closing, then they should not call themselves an urgent care facility. read more

I for one don't understand how anyone would have a bad time here. It's perfect through and through. First you have Michelle greeting you. She is this beautiful beacon of "Welcome!" She's so kind and very attentive to specific details. Then you have Daisy. She always knows the right questions to ask me so the doctor knows just what I'm there for. She too has a great and welcoming spirit about her. Now there's Hannah! Since day one she's seen me as a person. Not just a patient. She hears me and has the knowledge to understand how to help me obtain the best quality of life as possible. Her empathy paired with intelligence makes her a GREAT contribution to my healthy well being. Now on to the mental health side of things, there's Julie. Ugh, this lady. She's the best. Let me tell ya. While I've only met her one time, she has a very familiar something about her. I felt so comfortable, so relaxed, and that I could genuinely be myself with her, that it is going to allow me to make some major breakthroughs on the mental health side of things. I genuinely look forward to seeing her again! And last but not least is the one who helps run the show, Destrie. Everyone speaks so highly of her. From the way she guides her employees to the heart she gives to all of the patients, it makes total sense why everyone is so amazing there. She made me feel so seen from only a couple encounters. I genuinely hope the higher ups from their company sees this and understands just how strong of a leader she is for them. She's not even technically one of the "providers", I think one would say. But she absolutely provides. Her too I hope to see every time I'm there. If you need any kind of help at all, go here. You'll see what I mean!!! read more

I am writing this review to warn others about a deeply frustrating and concerning experience with this practice. The medical assistant consistently failed to respond to portal messages within the practice's stated two-business-day policy, often taking five days or more and sometimes over a week. When responses were eventually provided, they were incoherent and incomplete. Documents were not uploaded to my chart, and requests had to be followed up on multiple times. More concerning was the misrepresentation of actions taken. I requested a form be signed & faxed to my insurance well in advance as I needed it completed by November 30. After waiting close to the deadline, I confirmed that my insurance didn't receive it and ask that it be sent to me in a portal message on November 25th. I received no response until December 8, only after sending a second message three days prior. I was then told the form had been sent to me on December 3--which was already past the deadline--but I never received it. I even confirmed the address it was sent from and searched my email account in an attempt to find the original email. When I stated this, I was told it was resent that same day (Dec. 3rd) from a different Gmail address. That version finally arrived and appeared to be a photo taken with a phone or camera rather than a properly scanned document. The conflicting explanations, shifting email addresses, and lack of documentation strongly suggest the form was not sent when claimed. I'm also concerned about the method in which it was sent as standard Gmail addresses are not HIPAA compliant. Billing has been equally incompetent and unresponsive. I scheduled my initial appointment, a primary care visit, weeks in advance, paid my PCP copay at check-in, yet was later billed for an urgent care visit and charged an additional $20. I have been attempting to dispute this error for several months, leaving multiple voicemails for the billing department, and have never received a single return call. At a later visit, the front desk again attempted to collect the incorrect $20. When I explained the situation, I was emailed later and told to call billing--using the same number I have repeatedly called without success. There appears to be no functional process for resolving billing errors. Between the misleading communication from the medical assistant and a billing department that is completely unreachable, this practice demonstrates a lack of accountability and basic administrative competence. Patients should not have to chase down documents, question whether forms were actually sent, or spend months trying to correct obvious billing mistakes. I cannot recommend this office. I'm sure there will be some excuse in response & maybe a "promise" to look into the matter, but this seems to be a pattern with multiple other patients. Furthermore, I'm concerned my HIPAA security rights have been infringed upon. read more

My alcoholic brother is living in a sober living house and is preparing for a major upcoming surgery, with restorative limb specialist. he asked this quack doctors Nabeel Uwaydah advice on pain management meds and to be put on oxycodone what worked before but this doctor insisted on Suboxone. My brother is now in the hospital with failing liver, heart problems, and lung issues. there is no reason whatsoever this doctor should've ever prescribed Suboxone. he is disgusting beware I am filing complaints with the medical board. read more

Doctor Moore is amazing, he listens and cares when I have a appointment with him he also gets back with me when I have procedures done right away. When I email him about concerns he get back to me very quickly read more

Tried to use the urgent care for my kid but they wouldn't see him. Told him to come back at a later time. THATS NOT URGENT CARE. THATS A FU€ķING DR. APPT. because duh, when it's urgent come back, what.... when it's not urgent? The phone is constantly disconnected, and/or imposible to get through. URGENT CARE, at this facility is not accurate at all. read more

Never answers the phone. Have to call back multiple times throughout the day to get ahold of someone

We chose Dr. Saproo as our primary care doctor based on the clinic's glowing reviews on Google. Well, this was another lesson for us in don't believe all that you read. My husband and I have seen Dr. Saproo for our annual physicals and also for ongoing health issues. Her bedside manner is absolutely appalling. She is arrogant, disrespectful, rushed, and incapable of listening. We had to correct her on multiple facets of our heath record (medical conditions, medication, etc.), but her errors remain in our clinical notes. We told her we're vegetarian, but she repeatedly advised us, "do not eat red meat." As I said, she doesn't listen. The staff at the front desk are impolite too, and they had incorrect contact information, despite repeated attempts to update our details. The nurses are the exception at this clinic; they are genuinely friendly and helpful, trying to pick up the slack of the other staff. To be honest, I do think this clinic is overburdened with too many patients, but it's no excuse for Dr. Saproo's behavior. Check out the many negative reviews here on Yelp to read similar complaints. We're on the lookout for another GP. read more

All the 1-star reviews are well earned. Follow -up is non existent. New meds were called in for me and I had no idea why. No follow-up to my lab results to explain why. Billing is a disaster. I left 6 months ago and new charges keep coming. Just try to get someone on the phone. Labs showed anomolies for 2 years which my new primary care flagged as potentially life threatening. Doc in the box operation. If you value your health, take your body elsewhere now! read more

I had a telehealth visit with NP Hannah Langford today & she was amazing, so kind and genuinely caring about my needs as a patient with COVID...she handled everything promptly and professionally as well, and I will see her again, I hope! read more

I had a different doctor than other reviewers and he was quick and kind. We had a great in person office visit, good doctor, techs and staff. I care for a very difficult patient with many special requests. B U T, The person staffing the phones is Debbie Depressing Downer. (More directly, don't whine about "well, ma'am I can't help you because they don't have anything for two weeks." Try believing "yes ma'am I can help because I have something right here for the week after next!") read more

I won't ever be taking my mom back to Erin Cain's office 1. Waited over an hour. Multiple people walked into room w/o masks 2. Didn't suggest meds for mom's Type 2 Diabetes 3. Made 2 referrals that were out of mom's insurance network 4. Phlebotomy Technician knew mom was allergic to latex but didn't have any latex-free gloves. What doctor's office doesn't have latex-free gloves? 5. Bathroom she had to use for urine sample was a CHILD'S toilet. Thank God there were handrails for my disabled mom to hold onto to lower herself onto toilet seat. 6. On February 27, 2023 mom got a call about her labs. They wanted mom to go back in another 2 weeks. Mom asked her if they'd have latex-free gloves by then. She said, "Hmmm, I guess I could order them." Mom asked her, "What doctor's office doesn't carry latex-free gloves in this day and age? Guess their office doesn't. If they're cutting costs when it comes to patient care, gloves, etc. where else are they cutting costs? 7. VERY difficult to get in-and-out of their office let alone their "bathroom" with a rollator walker. It's not an ADA office. 8. Jamie from Aurora office called WEEKS later. Guess Erin or Jamie don't want to put anything in writing NO I'LL NEVER take mom to their office again. Have left this on reviews for 895 S. Logan St., Denver, CO 80209 and her boss, Dr. Nathaniel J. Moore, 15101 E. Iliff Avenue Suite 140, Aurora, CO 80014) read more

I was in the lobby in Aurora today and had the worst humiliating experience when I approached Destrie at the front desk. She asked me for my pre-op clearance paperwork and I told her my doctor said I didn't need to have paperwork. She asked me again and I told her I don't have to get clearance and did not have clearance paperwork. She asked me a third time and I told her again. She then said out loud for everyone in the lobby to hear, you don't have to be ugly. I told her I'm not being ugly and she said you have a $20 balance, do you want to take care of that today and I said no because the office is supposed to take care of it. Destrie said who is supposed to take care of it? I told her billing. Then she asked me again. She did not ask anyone before me three times for everything and she made a seen trying to embarrass and humiliate me in front of the people in the lobby and the office. This was the most unprofessional and humiliating experience at Med Now. Destrie should not be dealing with people with that type of attitude. Destrie doesn't even deserve 1star for her poor, unprofessional customer service. read more

My opinion, I will NOT GO TO ANY MEDNOW CLINICS. This facility puts financial growth over patients. They had me on an addictive controlled substance for over 3 years for PTSD and according to the doctors words on my last visit, they are "trying to expand and buy other practices so she has more red tape to go through with prescribing my medication." They made me feel like an addict jumping through hoops when I have had a 3yr history of not abusing medication. When I complained they started changing their own policy to try to keep me from leaving. This kind of treatment is unacceptable. They also have not called to make sure I am okay and not going into withdrawal. If you prescribe medication you need to follow through and keep people safe. It is my opinion that these people are dangerous and are prioritizing several things before a patient's health. read more

This office is a disgrace to patients. Unprofessional and demeaning. They do NOT return calls. They have no follow up and they blocked me from calling...is that even legal? Office Manager is clearly a hot mess and doesn't know how to do ther job. You are a Health clinic it is disgusting how you treat your patients. I will not return and would never recommend a place like this. read more

I'm baffled by the 2 stars this place has received. They are amazing!! What an efficient, kind and wonderful team! I was so impressed by how smooth the place runs -- I am an administrator in healthcare and have been to several doctors and specialists over the years and this place has been by far the most well-trained and efficient place I've ever visited. Jillian, Brenda, Mary, Autumn and Megan-- grateful beyond words for your professionalism and kindness. I would 100% come back here and refer everyone. read more

I had a consult with one of there PA's to move my prescriptions to the as my PC doc from another clinic retired. The PA wrote the wrong scrip for my anti-depressant medication (an extremely dangerous error). They have ignored all contact from my pharmacist to have this corrected. Also, I made an appointment with a male doctor to discuss "male" medical issues. I noticed in the confirmation that the same female PA was listed for my appointment. I called, and informed them that I wanted the Doctor for this appointment. They said the Dr would be in the appointment (team approach). Well, the appointment came, no doctor in site. So, they're also not honest. I won't give them a chance for a third strike!! read more

My father has been a patient of Dr Moore's for @ 4 years. Dr Moore listens to my Dad, gets him engaged in conversation, and discusses options with both of us! Dad makes his own healthcare decisions and Dr Moore explains those options fully . Truly genuine approach to Senior care as it should be! The office staff is friendly and accessible, and again accommodating to Senior concerns and limitations such as speaking slowly and clearly. Thank you all! Dad's Little Girl read more

Patient for 7 years. Over the last two years however, they have completely gone downhill. Uncaring unprofessional, incompetent staff. They don't return calls, they don't return emails, after waiting three weeks for them to refill my medication (and this is the THIRD consecutive time they've played this game) I left and found a new Dr/office. read more

By far the worst clinic. Never answers their phone and when they do they're rude af with a attitude. They take days in sending in prescriptions and when you're in a crises they wanna schedule you 2-4 weeks out! They will literally let you die here slowly and give out wrong information the doctor didn't even know what she was talking about she had to keep looking things up on Google!! read more

I've been going to Meadow Clinic in Aurora for years. Danielle Hamstra is my Nurse Practitioner and has gone above and beyond for me and advocating for me and my healthcare. The staff is great. The referral specialist, Julie Eggers has helped me with managing and making appointments and getting referrals. The response in the email is very prompt and professional. My whole family goes to see Danielle. I would highly recommend her and the clinic. Paula R. read more

Arrived 25 minutes before my son's scheduled appointment. I was told upon arrival that our appointment had been canceled because we were late. We were told to arrive 30 minutes prior to appointment time, and therefore we were late. This place is a scam. They are using Medicaid patents to line their pockets with government money, while inconveniencing patients who have taken time off work. If the appointment was at 10:50 and not 11:20, it would have been nice to know. The woman at the front desk was anything but sympathetic.... Almost gleeful in letting us know that we had been canceled. Shameful. read more

I was using Dr Moore's office for quite few years now ,I've had quite few problems with them. Number one all these years ,in general, I have to say they don't make people healthy they can make people sick with their rude behavior from front desk to Dr Moore. I rent home today very upset and my day is screwed up. I head scheduled apartment four my annual check up today at 9 AM ,I was eight minutes late when ,I arrived the front desk lady very rude told me you're late you have to reschedule... I told her that I waited three weeks for this appointment and was little bit late and they already canceled. I already had quite who problems with them she said sorry have to reschedule.. first when I was trying to make this appointment I called at least 10 times nobody picks up and finally when somebody picks up the phone call they push me on hold, I read it for half hour and still nobody picked up my calls.. this people should realize that we work for this money to make affordable for our health insurance..., I have to say and I was very upset and I left , I will look for another health insurance Doctor and I do blame Dr Moore for everything not anybody else if he is doing a better job they will be doing a better job to. read more

Simply one of the rudest and most incompetent staff for a Dr. office I have ever visited. They clearly all hate their jobs and take it out on patients. read more

Avoid any talk of BioTE. They are promoting this Hormone Replacement Therapy for older men and women. Everyone gets a questionnaire to evaluate their "need". Of course, everyone's hormone levels are not the same as in their twenties. After paying for the initial blood-work, they wanted the patient to obtain a letter from Cardiologist giving permission to proceed - rather than the normal Doctor to Doctor communications that are done any time a specialist recommends a new procedure. I found this odd at the time - a patient having to provide information to a doctor about a new treatment and asking for permission to perform such treatment. It turns out BIOTE is apparently non-ADA and non-AMA approved and very controversial. Cardiologists, who are conservative in nature, are hardly likely to endorse any such procedure - even to the degree of simply providing a written "Ok to proceed". Fortunately, I am only out the money for the lab work. read more

Dr. Moore and Lacy are extremely helpful, courteous, and professional. Highly recommend!

Great doctors and staff, especially Dr,. Moore.

This review is specifically for Dr. Saproo. I typically see Dr. Moore and thats been fine, he treats you with respect and I have not had an issue with him. I needed to come in and they had me see Dr. Saproo due to Dr. Moore being out for the holidays (totally understandable). I have never in my life been treated more horribly by a doctor than by Dr. Saproo. She treated me like a criminal, she was disrespectful, she doesn't listen, and she is SOOOOOOO ARROGANT WITH NOTHING TO BACK IT UP. Do yourself a favor and DO NOT see this doctor. There are plenty of other doctors in Denver/Aurora. Don't subject yourself to this nasty person. The office manager requested to speak with me after the appointment because she saw how upset i was. After speaking with her it was obvious I was not even close to the first person to voice these issues about Dr. Saproo. And I'm sure I won't be the last. But Dr. Moore is solid. See him or anyone else. read more

Always accommodating with appointments. Staff friendly and greet you wit a warm ,welcoming smile. All levels of staff competent and thorough! read more

My mom was in a car accident This past Monday, and spent a long lengthy time in the ER and made an appointment for today to be seen. She gets there before her appointment, only to find out that NO one at the desk wanted to do their job and look up insurance information. She wasn't a NEW patient, they just turned her away and cancelled her appointment, because they ALL didn't want to do the damn work to look up her insurance. Now they " supposedly " can't get her back in until Tuesday, because y'all don't know how insurance works. This is absolutely ridiculous, don't put people at your front desk that either doesn't want to work or is to DAMN lazy. Y'all could've billed her and the car insurance people would've paid instead of turning someone away. Also, the insurance company stated that y'all take Med pay and y'all have worked with them before. So, I'm just guessing y'all love to turn your patients away and treat them like crap!!! I really enjoyed this office and the way they treated my mom today makes me think about what kind of empathy/quality care this office staff has for their patients !!! read more

Dr Saproo has been my sons' primary care for the last few months and we couldn't be happier. She always has my baby and toddler laughing and they finally enjoy their visits to the doctor- she explains everything extremely throroughly to us as parents, and really takes her time so we feel comfortable. Furthermore, I can't say nice enough things about MARY our nurse technician she is SO Wonderful with my baby and goes the extra mile by printing charts for him and writing in percentiles and calculation for growth spreadsheets without me even asking. She is genuinely caring and always offers her assistance from holding my baby to bringing us emergency wipes for him. Reception has been wonderful scheduling us sometimes just a day or two in advance and calling me to help me reschedule at times that work for me before or after work. They've all been super easy to work with and act with care and consideration so I'm comfortable here even with my two little ones. read more

This place completely lies. Needed a rapid PCR test quickly one day so we called and asked if they had them. They insured us they do for $125 out of pocket, we specifically asked if any other charges would billed and they stated no. Turns out they billed an office visit as well for $175. Just frustrating they we specifically asked and they lied. read more

Horrible office. The front desk is the worst. Twice we have had to schedule an appointment and they messed up the day. My husband won't go to the doctor, and to get him to take off work is even harder. So when you mess you twice and don't care, it shows you don't care about people or your clients. I will make sure anyone we know stays away. read more

I don't even know where to begin with the horrible experience I had at this clinic. I have been going here for several years and was always beyond pleased with my care. My normal provider has left and I transitioned care to Dr Saproo. This was the worst provider visit I have ever been to. She was rude during my entire visit, attacked me for various medical issues stating the treatment has been inappropriate and screaming at me for this when I am not the provider and not responsible for treatment plans. She screamed at me for a recent vitamin D prescription written by her PA stating f it was inappropriate. She spent 30 min yelling at me about medications, not listening to me when trying to discuss my treatment plan and interrupted me every time I spoke. She made me feel as if I am in idiot. I have neber in my life left a Drs office in tears for the way I was treated and I did yesterday after my visit. I am seeking a compassionate care provider who understands the chronic conditions I face not someone who can't be understanding of my Needs but more importantly not a provider who yells at patients and refuses to allow them To speak when they try. read more

I am writing this review in behalf of my husband. He had so many horrible experiences here, but kept going back because it's convenient and close to home, however today was his last visit. As he arrived to the office 10 minutes early for his physical he was told he was too late for the appointment, because he was supposed to show up 15 mins. early to fill out his paperwork. What paperwork? He is not a new patient, he has been to this office many times in the last few weeks. As he was about ready to leave the appointment, the receptionist stopped him and told him that he can fill out the paperwork during his physical with the doctor which makes no sense. The paperwork she handed him was new patient paperwork which he already filled out. Unorganized much? As he was taken to the back for his vitals the nurse didn't know how to take his blood pressure. She had no idea how to use the cuff and lied about the reading of his blood pressure. 120/80 she said, perfect. What a joke! Why even bother if you are going to lie, you can't read blood pressure in 3 seconds. Dr.Saproo started with the same lectures as always on why he doesn't take Flonase. He does not have any allergies. Why the hell does she keep insisting on him taking Flonase. Very frustrating, nagging, and annoying. Does she get kickbacks on selling Flonase? He tried to explain to her that he has been trying to get his prescription medication refilled for the last 3 days, but can't get hold of anyone at the front desk. Leaving messages and not getting any responses. She took my husband to the receptionist later and lectured her on why she never called him back to refill his prescription in front of the staff while my husband was getting dirty looks from the entire staff, which was very unprofessional and made my husband very uncomfortable. read more

I have to fully agree with a previous reviewer about Dr. Saproo. She does not listen, constantly interrupts, and never remembers anything about you. She gave herself props for the work I did myself to lower my A1C. She has the worst bedside manner I have EVER experienced. She gave referrals to no less than 6 different doctors for diabetes, none of which I really needed. 1 of them was actually helpful, but unnecessary. The others were surprised she would refer me to them at all. She cost me thousands of dollars that way. The clinic does NOT discuss what will be covered by insurance, so you are constantly paying for things you thought would have been covered. She is now leaving the clinic and I have to say I pity the patients she will encounter in the future. Nobody who is concerned about their health and wants a doctor's valuable opinion should have to put up with her terrible attitude and staunch refusal to listen to patients. read more

I made this appointment months in advance. Important to note that the day prior to my appointment I got in the middle of a dog fight and received multiple dog bits on both hands, arm and face-both hand were black and blue and extremely swollen-I hadn't had a tetanus shot in many years but figured I had the appointment the next day and they also state that they are an Urgent care so I figured they could also evaluate the bites and give me a tetanus shot. Due to where I live I usually arrive early in case there is a problem with traffic. I got there in plenty of time, sat in their waiting room for 2 hrs-because I got there early, but this also gave them time to check me in, they had me fill out a mountain of paperwork which was painful and difficult due to the injuries on my hands-also note that I booked this appoinment online and provided them with information as to why I was coming-the dog bites hadn't happened at that time. So after waiting for 2 hrs, I was taken back to an exam room where I'm guessing a M.A. took my vitals and asked me a bunch of questions. I pointed out my injuries as well and needing a tetanus shot. Sat there a while longer and the doctor poked his head in and said he would be with me shortly, sat there awhile longer and this blonde individual came in and said we don't do pain pills here you need to go to the clarkson office-I'll have them call you. I pointed out my injuries since they say their an urgent care and asked if I could at least get a tetanus shot. She just looked at me and said go to a pharmacy. I have yet to hear from the clarkson office and that was over a month ago that blonde individual said she would have them call. After the way I was treated I had no intention of going to their clarkson office if this is how they treat new patients-Especially one who has bleeding open wounds. I was referred to this clinic by a RN friend who could say nothing but great things-I now question her judgement. I graduated from nursing school in 1978 and I have never seen, been treated, or ever treated anyone needing medical care the way I was treated. I plan to share my story with everyone I know in the medical field! read more

Dr. Duncan is the first therapist I have found who truly helped me (and I have tried therapy several times over the years). He listens well and gives useful feedback that helps me detangle my problems and focus on what's important for my mental health. He's smart and easy to talk to. In the 7-8 months since I began seeing him I have noticed a marked improvement in some family relationships, have become better at figuring out what I want, and feel better about myself in general. He's really great. read more

I've been suffering from increasing abdominal pain for some months now. I saw Dr. Moore to discuss all my symptoms, run some tests and to also do my annual physical. It wasn't long and Dr. Moore had a strong suspicion what was wrong and quickly referred me to a surgeon. My Surgeon was Dr. C. Rogness who located & repaired the damage in my abdomen. Dr. Moore has an excellent team that are always kind, caring and supportive. Dr. Moore is not just an excellent doctor but a really good person who cares about the wellbeing of all his patients. I highly recommend Dr. Moore and his team! read more

Arrived on time for my appointment but was not seen. I was told they let someone who got there earlier go ahead of me. I complained and was told I had to leave & reschedule for another day. I showed them the text I received and time of appointment which was the time I arrived. They said I should arrive earlier next time. I complained about this in the office and was told to leave. This place is TERRIBLE! You show up on time and don't get seen. I moved to new doctor and now fighting to get my medical records forwarded or sent to me. The entire staff is lazy, condensending, and do not care at all about patients or thier time. I'm guessing that is why the security guard is sitting in the lobby to deal with upset maniacs like me. I simply showed them the appointment text arrival time and complained. To them it's abuse but they are the ones abusing patients with horrendous staff! read more