PSA: Avoid this facility. CitiMD canceled their collection agency for the $31.65; however, they…read morerefused to refund me $48.50 for the wrong medication their doctor prescribed. Keep in mind my insurance paid everything except the $31.65 On the morning of 11/28/2025, I went to CitiMD for treatment for a urinary tract infection (UTI). I was seen by a physician who collected a urine sample, confirmed that I had a UTI, and prescribed medication. I had the prescription filled immediately and paid $48.50; I do not have prescription drug coverage. I took one pill when I got home and another around 11:00 p.m. I continued the same regimen on Saturday, Sunday, and Monday morning, for a total of seven doses. On Monday, 12/1, I received a call from the Customer After Care Center in the Philippines informing me that I had been prescribed the wrong medication. I was told that I would need to return to CitiMD for treatment. I explained that this would require another co-pay and another $48.50. I asked whether she could call my pharmacist with the correct prescription, but she said she could not. I asked her to refund me my original co-pay & the cost of the prescription. She laughed. I did not laugh. She insisted I contact CitiMD. I am deeply concerned that I took seven doses of the wrong medication before being notified of the error. I am also concerned that it took three and a half days to inform me that the prescription was incorrect. Given the seriousness of this situation, I believe the prescribing doctor should be held accountable. I suspect malpractice. When I contacted CitiMD, I was met with nothing but rudeness. Their priority was protecting the doctor -- a full-on cover your ass operation rather than addressing my concerns. The customer service was the worst I have ever experienced. I was hung up on three separate times and left on hold for two hours. They refused to let me speak with the attending physician on duty that day. Instead, they continued to point me to the Philippines Customer After Care Center, even after I explained that the Philippines wanted nothing to do with me. Since I could not get a call back, I decided to see my PCP to receive proper medical care. He was alarmed by what I had experienced. Given the circumstances outlined above, it is reasonable that I will not be paying the $31.65. I contacted Social Security, explaining that garnishing $31.65 from my check would only escalate the situation further.

They made me co-pay $100 and all the Dr. could say was he couldn't help me because I should see my…read moreDr. or go to ER if the pain continues. That was all he could do. So why the co-pay and billing of my insurance for what

Had a great experience here. The facility is very clean & spacious…read more Had a terrible fall, came in right away. Staff at the front desk helped get me checked in asap. Waited a bit, only because there might've been just a few doctors that night. Dr Laura was exceptional! Very kind & gentle with my situation. Listened! & answered all my questions & concerns, didn't rush me at all. She wrapped my foot up with such care! I really appreciate her & what she was able to do! They provide a wheelchair to help you into the room to see the dr & X-ray room. The gentleman who took me around was so kind! Despite my injury I really was very glad i came into this urgent care to help give me answers on what I should do next! After checking out I got a list of the drs I could see next that accept my insurance, Very helpful!

I rammed my finger and my hand began to swell. Before coming to this urgent care, I checked their…read morewebsite to make sure they do x-rays and their website stated they did. Once in a room, I'm told they don't have their x-ray person there today and want to send me several miles away to a place that does x-rays after my visit here. Extremely inconvenient and false advertisement on their website.

Truly enjoy this location! There's plenty of parking here. Staff is nice and works fast and…read moreefficiently. I brought my son here because he was very sick and having a hard time breathing. They took him in right away and gave him an asthma treatment and had to call for an ambulance due to his low oxygen. I am thankful for the good, quick treatment and how thorough they are here

I am disappointed with the inconsistency in this clinic's hours of operation. Yesterday I arrived…read moreat 7:50pm and was turned away because they were closed. Sign on front doors say they close at 8:00pm. Today I arrived at 7:50am and they opened the front doors at 8:40am because the person who registers patients is running late, needless to say that perhaps if the person who registers patients does not show up they would probably have to close for the day. Perhaps they should consider training other members of the staff the registry process. I understand that unexpected staffing issues may happen but patients rely on posted business hours, especially when seeking medical care.

My name is Ana, I I am writing to say thank you for the staff who was very nice to me and also…read morewanted to write about Dr. Jose Bastidas. I arrived at that place very stressed because there was a situation with a prescription that I needed, and I couldn't get it, only a doctor could help me, I remember that he saw me Crying and quickly asking if I was okay, from that moment on he generously took control and helped me and for that I am very grateful, thank you Dr. Jose Bastidas.

Essen is a great company. Like this location here, they are able to provide quality and affordable…read moreservices throughout the Bronx for the people who need it most. Covid tests and vaccines available.

So I just came from this location and I have nothing but good things to say. After i signed in at…read morethe kiosk I waited less than ten minutes to be seen. The assistant and the doctor were very helpful. I would definitely return to this location. DC

Lazy staff. I came in in ditched and they saw me from out the window and didn't bother addressing…read moreor trying to help once inside. I also needed her to call the other location because I was sent form one location to this one for X-ray. Which they didn't have. Super frustrating No quality of care. Terrible office experience

Nice people. Kind and thoughtful. Check in could be faster. Overall great experience at this placeread more

Untrained receptionist, Rude doctor They treat you as they…read moregiving you a favor will not recommended

The doctor was great. The front desk sent my prescription to a pharmacy, even after double checking…read morewith me to Co-Op City's Walgreen's instead of the one near my home on Eastchester Avenue. My husband drove me but he will be at work on Monday. I don't drive so know will have to spend about 2 hours to get my prescription. I get it, it's habit, but it's annoying. It would have gotten five stars except for that. Oh well, I need the exercise to get to the bus on Gun Hill Road.

City MD in Bay plaza mall serves its purpose. We were seen fast (about 20 minutes) and served…read morequickly. The staff was pleasant. The Dr was very fast and efficient. Front desk was very sweet. We got our prescribed meds exactly as promised from our pharmacy. I even made a mistake and sent it to the wrong pharmacy and had it easily corrected. It's not a regular doctor office and I have an understanding of how the medical system works. For an Urgent care in the middle of a mall I give them 4 stars. Well done.

Today 6/26/2025, my son went to the CityMD on Pelham Parkway and tested positive for Covid. After…read morean hour in a waiting room the doctor came in did not prescribe any meds but more so went over things he could do at home. Which is fine but she proceeds to tell him to take out his phone and take a picture of where she wrote these instructions AND look at where she wrote the information! I was extremely upset and shocked and I called the office and was told that since my son was of age the doctor didn't really need to talk to me. I left the message anyway to please have the doctor call my son's in mobile and I have her to hear back. Unacceptable to hand out medical instructions on tongue suppressors! This is no way to do business...extremely disappointed.

This specific location is truly a damn mess and a joke to the medical field !! The wait times are…read moresuper ridiculous! I had an appointment today and was still in the waiting area 1 hour and half past the time. When asked if I was next the lady at the desk said yes I was next and proceeded to call someone else!! What was the point of making an appointment if I'm still going to be waiting like a walk in. The other lady at the desk seemed like she didn't even wanted to be bothered!!

Actually now OPTUM HEALTH. Either way, I'm a harsh critic as a healthcare worker myself but they…read morewere friendly considerate and the MD actually followed up with me the following day regarding my test results. Unfortunately this is not standard practice and I was so appreciative. Will only go here moving forward !!

So disappointed with this office. They don't even pick up the phone. You go in you aren't even…read moreacknowledged. The receptionist clearly on a personal call so I get on my phone and call while standing right in front of her to see if she'd pick up... she didn't bat an eye. My guess is they're losing a lot of business as a result of this very unprofessional behavior,I had to walk out!!! I went elsewhere where I was tended to right away. Sad that I have to go outside of my own neighborhood to visit an urgent care. I would not recommend this urgent care at all. P.S. the waiting room was totally empty! 14 days before you get results for Covid testing Unacceptable!!!

I visited MedRite Urgent Care on March 9, 2026 around 4:15 PM, and I had a great experience from…read morestart to finish. Before arriving, I called with a few questions and the secretary who answered the phone was extremely patient and helpful. When I arrived, she continued to be exceptional. She helped me scan the barcode to register, asked for my information, and even allowed me to email the documents to her. Her energy was very welcoming and professional, and I really appreciated how kind she was. After that, she brought me into the exam room. The medical assistant who helped me was wonderful as well. She was kind, patient, and answered all of my questions. She made me feel very comfortable throughout the visit. The doctor was also great. Although our conversation was brief, he was warm, attentive, and made sure to answer any questions I had. Overall, the entire experience was excellent. The wait time was very short, the staff was professional and caring, and I truly appreciated the level of service I received. I would definitely rate MedRite Urgent Care 10/10 and highly recommend them.

I always have a good experience here. I always get seen very quickly. Quality care for my…read moreallergies, sinus infection and flu.