Where do I begin? I have been coming here for the past 4 years this month and Sara, Gayana, Odette, Claudia, Samantha, Karla, Ashley, Lily, Rita, Alexis, Faith and Vanessa have all been helping me turn back the hands of time. I trust their discretion and appreciate that they strive for a more "natural" look that enhances one's unique beauty as opposed to completely distorting a person's face to increase profit margins. Not only do I trust the work that they perform on me, but I have been referred to friends and family of the wonderful staff for services that extend beyond what they provide. I also love the ambiance of the office and how well-maintained the facility is. The prices are reasonable for the results being delivered considering the quality of the products and services being offered. I have learned so much from each aesthetician and nurse that I have had the pleasure with interacting at MedSpa Deluxe LA and cannot wait to see what the future holds in terms of the new technology and services they will offer. My only complaint is that I wish I would have started patronizing this place sooner. read more

Update: I filed a dispute with my credit card company, which was resolved in my favor. I am also in contact with the appropriate board regarding both the medical director and the nurse practitioner who co-runs this company. In my experience, my safety concerns were not addressed, and I found their responses to be dismissive and dishonest. I encourage anyone who has had similar concerns to report them through the proper channels. Based on my experience, this practice operates in an unsafe and unprofessional manner, and customer service is nonexistent. Run far away from this place. read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California

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I first met with Odette for my evaluation, and she totally got me. Every tiny concern, every what if? in my head. Keep in mind, I'd never done any treatment before, so I was equal parts excited and terrified coming in. Odette guided me through all of my emotions during Morpheus. I laughed, cried, questioned my life choices, and maybe even had a tiny existential crisis . The overall results for me were amazing, but not exactly a walk in the park, a little discomfort , and patience is required. The results come gradually, but TRUST ME its soooo worth it. Gayana handled my remaining botox and chin filler. My chin is officially living its best life. I loved how she respected my no lip filler rule without making me feel bad with zero pressure, zero judgment, and zero FOMO. Thanks to these amazing ladies, I feel like I just unlocked the next level of me. read more

I've been coming here for almost two years now and I absolutely love this place! I visit every 1-3 months for a DiamondGlow facial with the best esthetician ever , Samantha. Not only are medical-grade products used, but Samantha's facial massage technique is incredible and truly sculpts your jawline. It's always such a relaxing and rejuvenating experience. I also just completed my second microneedling session with PRP, and I'm so impressed with the progress from my first treatment , the before and after photos speak for themselves. Odette RN, performed my treatment this time, and she was fantastic. She made the whole process smooth and stress-free while thoroughly explaining everything. Shoutout to the front desk receptionist as well . she's always warm and welcoming! This med spa helped prep my skin for for my wedding 1 year in advance and it was all worth it! The entire staff is knowledgeable, professional, and always takes time to answer my questions. Highly recommend this med spa! read more

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Final Review for Medspa DeLuxe LA - West Covina & Rancho Cucamonga Locations I had one of the most unprofessional and upsetting experiences I've ever encountered at Medspa DeLuxe LA. I initially visited their West Covina location for Botox injections, they recommended 38 unit and I told the nurse which is I don't need to add more. and she told me you we received the result in 3 to 5 days.and they scheduled for a follow-up 10 days later. Unfortunately, I saw no results at all and i calld the West Covina location. to tell them that absolutely no change.i went there in 10 days and the The manager her name Sara, called me and she told me I will see you after you turning 15 days, which is I don't know why they schedule me . I feel they keeping me back-and-forth drive too much they don't care of that. i went after more the 15 day with sam thing no result., I met with Sarah,and the other lady the one she gave me the injection. who handled everything poorly and unprofessionally. She continuously gave excuses, failed to take accountability, and after evaluating me, she confirmed that the first injection had no effect whatsoever. Then she told me I needed to receive 26 more units of Botox to see any result--this was deeply concerning, especially because I believe I should have received the correct dose from the beginning. I felt misled and worried about the safety of over-injection. When I requested a refund for the treatment that clearly didn't work, Sarah rudely told my husband, "The product is already on her face," which I found incredibly disrespectful and dismissive. She also attempted to hide my before-and-after photos, refused to engage in a professional conversation, and treated me with sarcasm and hostility. To my shock, they called the police and reported that there was "a rude Egyptian woman" refusing to leave. , also discriminatory and humiliating. I calmly explained my issue and was treated as if I was causing a scene--when all I wanted was fair treatment or a proper resolution. I visited their West Covina office twice, and they also sent me to their Rancho Cucamonga location to "fix" the issue--wasting more of my time, gas, and energy. Does trying to solve a problem make me "rude"? Their friendly attitude only lasts until you express dissatisfaction. After that, the professionalism vanishes. They put on a show at first, but behind that is a lack of ethics, skill, and transparency. For example, I asked to see the expiration date on the product vial, but Sarah turned the bottle away so I couldn't read it. This made me question the legitimacy and safety of what was being injected into my face. I will be pursuing legal action against this place to hold them accountable for how they treated me. I will also be sharing my experience and posting photos across social media platforms to warn other women about this disgusting and unprofessional clinic. No one deserves to be treated the way I was, and I will not stay silent. People deserve to know the truth. They are very rude people. . Please be cautious and do not trust appearances. What you see at first is not what you get. I do not recommend this place to anyone seeking safe, respectful, and effective cosmetic treatment. read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California

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My go to for Botox and lip filler. Super friendly staff and very thorough in person consultation before my appointment. My Botox lasts longer when I go here and the results are always better read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California

It's always a pleasant experience whenever I go in for my sessions with Odette:) She keeps it professional as always and makes sure that I'm comfortable. Ive been going for over 2 years now and I can't thank her enough for her services. read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California

Hi Sara, I'm responding to your comment on my review since I'm not able to reply. Your comment is inaccurate. 1. I have not changed my review several times. I deleted my original review so you could give me my $100 deposit back for services I never received due to Gayana botching her own botox and canceling my appointment morning of (an appointment I had made months in advance) 2. I added my review back mentioning the SAME services originally posted about not because I want to bring a small business down, but because I don't want anyone to go through the same stress, and disappointment that this business has put me through and clearly still continues to put me through. After taking my money and not providing my services and then harassing me about refunding my deposit and now commenting inaccuracies on my yelp review it is clear that your business has no integrity and thus another reason to never do business here. read more

Highly Recommend: The Best Facial and Massage Combination! ​I just had the most fantastic facial, and I can't recommend Samantha highly enough! ​From the moment I walked in, Samantha was incredibly nice and welcoming, making me feel completely comfortable. She is also genuinely informative. Before starting, she took the time to explain what she was doing, why she was choosing certain products, and gave me great advice on how to care for my skin afterward. I left feeling educated, which is a huge bonus. ​But the real highlight of the experience was the massage included with the facial. Seriously--it was the best massage I have ever received during a skincare treatment. Samantha has truly magical hands; she focused on my neck and shoulders, and it melted away all my tension. It took the entire session from a routine treatment to a luxurious, therapeutic experience. ​My skin looks and feels radiant, but the whole session was worth it just for the relaxation. If you are looking for a great facial with personalized care and an unbelievable massage component, book with Samantha. She is a rockstar! read more

I cannot recommend this place enough. Here are the important points: - cleanliness: from the entryway to the treatment rooms, everything is beautiful and clean. You can tell from the minute you walk in that they take a lot of pride in their business. - the consultation: this was by far the best consult I've ever had. First off Gayana is so kind, professional, and welcoming. She got very clear on my goals, treatment history, and took so much time and care to explain everything to me, answer any questions, and made me feel so comfortable. It felt like talking to a friend. The treatment: Gayana took me to a treatment room, told me exactly what to expect, numbed me & then we proceeded. I am a HUGE wimp about needles and she was SO NICE. This stands out to me so much bc I always feel the need to apologize 1000 times and she continually reassured me that I was doing great and not to apologize. Her patience & attitude were so important to me and are one of the big reasons I'll be coming back in the future. - results: I LOVE my results. She did such a fantastic job and clearly has a ton of experience bc she gave me EXACTLY what I asked for. Like I couldn't have photoshopped a better outcome. She was very clear about aftercare & made sure I knew what I was supposed to do at home. Follow up: I've gotten injections several times before at OTHER medspas. Never once have I been asked to follow up so they can make tweaks if anything is off. I think this is so valuable and important & shows me that they actually CARE about their client's satisfaction & NOT that they're just trying to cram as many patients into their schedule as possible. TL/DR: Clean & welcoming space, friendly, highly competent & professional staff, fantastic thorough consultation, prioritizes patient experience, incredible results, & great aftercare. Thank you so much Gayana & Medspa Deluxe. You guys have a fantastic business and I'm so happy I found you. read more

I was greeted immediately when I entered, and the patient care coordinator was very friendly and helpful. I was seen on time for my appointment. I saw Odette, she answered all my questions, and she was very patient with the consultation. She was informative and transparent. It was probably the best consultation I've had at a medspa. I went for Botox as my main concern but she also covered all my questions regarding micro needling and other treatments. The office was clean, quiet and cozy. I'm glad I came across this local medspa and I look forward to continuing treatment with them. read more

Going into my appointment I was so nervous. Being a first timer for lip fillers. Sarah and Gayana are so nice. They explain everything thoroughly and are patient. I felt comfortable and well taken care of. The atmosphere was clean and cozy. I left happy and satisfied with how my lips came out. read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California

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After reading so many good reviews, I decided to come and give it a try. I came here to do chemical peel and it was not what I expected. - Ambiance: Cozy, nice and clean lobby - Staff: they're friendly - Service: I have concern with acne dark spots, and look for chemical peel. They gave me options such as $400, $110, $149. With big price gap, I asked what was the difference, and she said it was different brand, one is more popular than the others, they're all good. So I ended up with $149 ( the book guide she showed the process takes 60 mins). Then I asked, how long is this process, she said it only takes 10-15mins, then I asked it says 60mins on there, she replied:"oh it just estimated 60' included the consultation." Because for other places, they usually do facial ( clean, mask, serum, extraction before they do the peel) So i was like ok, guess it's different here. Then I asked if that peel is strong since I have sensitive skin. Suppose she'd put 3 layers on my skin but after the first layer, my skin reacts since it's too strong, she ended up wipe it off, then moisturizer and sunscreen. The esthetician told me, i'll see difference each time I peel but the front desk tell me i only see difference after 2-3 sessions. So who do I should believe? There goes 10-15' for $149 and not even 3 layers. I would not come back. Other reviews mostly are botox or injection. I should've read more carefully what they're specified for. read more

My third cuatomized facial with Carla, and I am very satisfied. I have a very sensitive skin and Carla always been accommodating from day 1. Not only she recommends what would be the best for my skin, she had been very gentle in performing my facial. Everyone is professional and kind. So happy in finding this gem close by my house. read more

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Great! I had seen Gayana for lip filler and she was light and gentle. I love the shape and her work. Sarah was very accommodating. Thank you both. read more

Hi girls! Your work on me obviously still working! Just popping in to let you know my face spot still gone and never returned all because of youand to let you know I'm back and guess what?? This grandma is turning 60 on May 13...Let me know if there's any May specials on Botox/fillers (same #)cuz I'd love to keep up in my "Golden Years" lol I hope your all doing well and are happy and hope to see you soon! (Yelp took out all my funny cute emoji's hmm) read more

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I came in for lip fillers for the first time with Gayana. She's so sweet and made me feel so comfortable and my lips came out better than I can imagine Also, all the staff were very kind. I would definitely be coming back here. read more

I Had such a pleasant experience here with Odette! I did laser hair removal for underarm and with it being the first time doing laser hair removal, Odette was so so kind and patient in walking me through the whole process! The price is very reasonable compared to other laser hair removal locations, and their service is very warm and educational (: read more

Medspa Deluxe LA - Cute and warm waiting area - Medical Spas Near Me - West Covina, California

I love going to med spa deluxe! I come here for all my treatments, Botox, laser hair removal, and facials. They are very welcoming when you first walk in. It feels like family. I will continue to come here and continue to refer to friends and family! SPECIAL SHOUT OUT TO KARLA & ODETTE. My favorite people! read more

Medspa Deluxe LA - Products they sell, I love them all. - Medical Spas Near Me - West Covina, California

I come here to get facial treatments with Karla. She is super sweet and nice! Takes the time to get all the gunk out of my face and really knows her stuff. Treatment is very relaxing that I almost fall asleep every time. Plus, the office is super clean! Highly recommend!! read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California

I had such an amazing visit today at MedSpa. I received a laser hair treatment and couldn't have asked for a better experience. Karla and Odette were helpful and welcoming! read more

Medspa Deluxe LA - I had such an amazing experience today receiving my laser hair treatment at MedSpa. Odette and Karla were extremely helpful and welcoming! - Medical Spas Near Me - West Covina, California

Latest innovation in treatments. Nice front desk and providers. The physician is kind and memorable. Good experience all around. I think they will accommodate treatments based on your schedule, so please call ahead read more

Awesome service all the time . The staff are always accomodating and respectful. They are on time with appointments too which is essential.

I wish I started coming here sooner because I was in good hands with Colleen. I purchased one of their July specials for their VI peel and DiamondGlow treatment to treat my adult acne. I've always struggled with acne and Colleen was thorough when it came to examining my skin. She recommended me treatments that can help with clearing my skin and how to care for it in between sessions. Front desk staff is super awesome and got the best hospitality. Their system is up-to-date when it comes to reminding you when your next appointment is. Everything about this place is awesome and I'm definitely returning for other services they offer! read more

Kind friendly knowledgeable professional ethestician ...she moved away and it was her last day otherwise I'd recommend her and give her name. Standard facial was $96.00. This is a boutque experience, so the treatment is tailored to you and the needs of your face. There are no prices on the facial menu, so you have to ask so you can prep for stickershock. It was a relaxing experience and my face felt rejuvenated and hydrated. read more

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This is about the third time my mom and I have been coming to Medspa at this location and Sarah and her staff always take such great care of us. We went in thinking just to get some lip filler and perhaps get some to fill the wrinkles in around the marionette lines. Sarah was amazing in telling us of the new advances in medical fillers and what we can do to achieve the look we want. We ended up spending more than anticipated but it was well worth it. Sarah even told us of reward programs they partner with to make it more affordable which was so helpful. Our nurse was Brenda and she was also very kind and explained every step of the way of where she was putting everything and why. We left feeling well taken care of and so happy about the results. We will definitely be coming back. read more

I came in for a facial and was impressed with the array of services offered. There was several different facials to choose from. The esthetician has 20 years of experience. She took her time to examine my skin and make a recommendation customized to meet my needs. Other services are laser resurfacing, waxing, skin tightening, weight loss B12 injections. Botox/fillers and Cool Sculpting. The staff were very friendly and helpful from confirming my appointment to assisting with the medical history forms. I have ongoing appointments for my hair, nails and eyelashes, why have I skipped regular facials?? There isn't any good reason to neglect this important service. Call for your appointment 626-671-8202 and tell 'em Rosemary sent ya! read more

I had the most amazing Simon's facial and added dermaplanning. My face has never been so smooth! Karla was amazing and she is an absolute doll! read more

Medspa Deluxe LA - Dermaplanning and Diamond facial - Medical Spas Near Me - West Covina, California

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Special thanks to Odette for such a wonderful spa experience! Clean, professional and safe!!! I will be back !!! read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California

Odette is the best came for my laser removal and she was very helpful and very kind. I will definitely keep coming back for more treatments. read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California

This was my first time at Medspa Delux LA in West Covina. They front desk greeted me so warmly. I was then helped by Odette for hair removal. She was professional, informative, kind and friendly. It didn't hurt at all. I highly recommend them. read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California

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Welcoming environment very friendly staff. Brenda was very patient and explained the process to ensure my comfort. Definitely returning read more

Medspa Deluxe LA - Products and Before and after example pics! - Medical Spas Near Me - West Covina, California

Came by this past weekend for a facial and truly enjoyed pampering myself! It was very easy to schedule an appointment, the receptionist is very friendly and helpful. The lobby is very cute and the free coffee/tea is a nice touch. The facial room looks a little outdated but It was clean and I felt comfortable. The esthetician explained everything very thoroughly and gave me a customized facial. I got a microdermabrasion for the first time and my skin looked so clean afterwards! It was such a relaxing experience and such a treat! read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California

You're in good hands over here at Medspa Deluxe LA. Came in for a Yelp Event that was hosted last month in June, but due to some circumstances I was unable to make it, but they were kind enough to make an exception for me and allowed me to come in July. Making an appointment is super easy: all you do is call and within seconds they will send you a text message with a questionnaire for you to fill out, asking what kind of treatment you are wishing to get and provide them some information about your skin before you come on in, etc.. Days and even a couple weeks before your appointment, they make sure to send out reminder messages about your upcoming appointment which was great. The staff here are very professional and welcoming and the estheticians are highly trained. I opted for an acne facial since I've been suffering from acne ever since middle school and got to say my skin feels great. I've had a few painful facials before elsewhere, but here it was very soothing; nearly fell asleep during my treatment. They also sell some of the products they use here, including travel sized ones. I purchased a travel size zo skin exfoliant which was used during my treatment, and it helps my skin feel very smooth. If you're looking to get a facial or any other treatments, definitely recommend this office! read more

Got the European facial at Medspa Deluxe LA. The facial massage was so comfortable that I fell asleep. The facial gently scrubbed away my dead skin without turning my face red. My skin feels super soft now. read more

It's so soothing in here! I had an amazing experience and the staff is so nice! First time doing laser hair removal and they made me feel so comfortable. I had a great technician Gayana and she was amazing. I decided to do all 6 sessions because I truly liked it way better than waxing and it's a great place! read more

Medspa Deluxe LA - It's so soothing in here! I had an amazing experience and the staff is so nice! - Medical Spas Near Me - West Covina, California

One star because everything started good until i got my lip fillers and my fillers never finished dissolving. I was left with lumps on my lips and took about 4-5months for them to fully dissolve. I had to cancel an appointment that honestly I no longer wanted to get done. (Due to me being highly disappointed with my lip results and wasn't about to risk my whole face with a Morpheus 8 treatment) They told me appointments can't be cancelled and refunded. I did not know that their company does not allow any refunds and everything you buy is non refundable. They said "you should've read the terms and agreement " as if I was going to sit there and read 8+ pages of terms and agreements. I would hope that the employees working there were diligent and actually informed their customers and potential clients that their business is non refundable and no cancellations are allowed only rescheduling appointments. God forbid I change my mind on a treatment and they keep my money and don't want to give it back. It's definitely a mal practice of them and very unethical to not inform their clients of their most important rules. Maybe if they would have mentioned this on my consultation I would have second guess booking the appointment. I had to file a claim with my card company and this merchant has made it nearly impossible for me to get my money back! They are thieves and try to play the nice card but they are actually robbing their clients. The quality of their work did not meet my standards at all for what their treatments are worth. Now I am stuck with minus $1,260 deposit for a service that I never received.I really hope they find some empathy and give me my money back because this has been very draining and exhausting to deal with. Very disappointed specially since this was my first time ever going to a med spa. It's been over 8 months and they still won't take accountability. They told my credit card company that I gave them a hard time and didn't want to work with them but I am just frustrated and upset that as a small business they would steal from their clients.Of course anyone in my position would be upset and not want to work with them anymore. So I do not want a credit for future use I just want my refund. Would not recommend to anyone unless you want to get robbed !!! They will use your card without consent and just charge you even if you cancel the appointment. read more

I hardly ever right reviews but this is one place that I have really liked. Anytime I can recommend this place to my friends I do. I have been going for the laser hair removal services and I have been very happy with their service and results. I have been going to Odette she is very sweet and very informative and walks you through the entire process and checks in constantly to see if everything is okay and pain free. She is amazing and I only go to her! read more

Medspa Deluxe LA - Laser hair removal - Medical Spas Near Me - West Covina, California

I usually come here to get the laser hair removal service. This time I had Odette. She made my experience super comfortable! She was gentle, took her time and really explained to me the steps to taking care of my laser. Looking forward to my next session! My results have really lasted even after my first visit back in over a year! Thanks girl. read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California

Odette is amazing, very pleasant . She made me feel comfortable. They offer many services for everyones specific needs, Highly recommend her. Will be coming back! read more

Medspa Deluxe LA - Medical Spas Near Me - West Covina, California