I'm following up on my previous review. The same night I posted it, Dr. Tomasian personally called…read moreme to discuss the issues I had been having. I do appreciate that he took the time to listen, and the conversation itself was positive. Shortly after, my prescription was finally processed, and I received it on 5/1/26. It was also refilled for future use, which I'm thankful for. However, it took nearly two months to straighten everything out before I was finally able to receive my prescription. However, the overall experience still leaves me genuinely concerned. It took me being unusually persistent and more forceful than I'm comfortable with just to get a response from the office, pharmacy, and insurance. That shouldn't be necessary for a patient trying to manage their healthcare. More importantly, this situation caused me a great deal of stress and anxiety and has negatively impacted my health. I already deal with high blood pressure, and this experience elevated it further, which is both troubling and unacceptable when seeking medical care. At this time, I'm giving a 3-star rating in recognition of the effort Dr. Tomasian made to personally address the situation. I may update this after future visits. I sincerely hope his office improves how they handle patient communication and follow-through so that no other patient has to go through a similar experience.

I had a bump that started growing near my bicep almost 2 years ago. It was benign, so my insurance…read morewouldn't cover its removal. My friend referred me to The Dermatology Collective. First, the staff warmly greeted me as soon as I walked in. They were all super nice! I then saw Dr. Jones, who said she could remove the bump right then and there, and they could send it for a biopsy just in case. The procedure was quick and painless! The bump is gone and the scar is barely noticeable. One thing I really liked about this place was that they said the consultation fee would be applied to any procedure I had done. Other places charged a similar consultation fee but would not count it towards the procedure. On top of that, the total cost was significantly less than quotes I received from other offices -- I probably paid half of what I would've paid at the other places I called. Most importantly, I was seen by Dr. Jones, who is an MD. Other places want you to consult with their PA first. Needless to say I'll be coming here for all my skincare needs going forward. Thank you, Dr. Jones and team!

Still the best derm in the Valley. My entire family and several friends and neighbors go here…read more Dr. Jaffer is thorough and one of the nicest guys in the medical field. Highly recommended.

The Doctor was amazing! But,I just had the most insulting…read morecustomer service By Jackie Rojas. She is unable to handle a customer service conversation. Out of nowhere she came up with a second $20 charge. Something about a 2 some year ago. A missed appointment which I had no idea. While I don't have an issue paying $20 for something I owe I don't appreciate the way she handle the situation. Right out the door, she said"$55 for today's appointment and $20 for a missed appointment in year 2023" I don't understand. I walked in a month ago for a waking and I was rejected, they could have mentioned that I owe them.They called me to confirm my appointment and there was no mention either, she waited until today10/28/2025. I will not come back here ever! There are thousands other offices I can visit.Good luck with your deplorable customer service team!

From the first phone call to the results of my problem - great service!…read moreI called on Monday and got my appointment for Wednesday. Deb (Debbie/Deborah) at the front desk was so patient and kind when I called to say I'm lost and can't find the building. She stayed on the phone with me and patiently guided me how to get to the correct building. (totally my own fault, I struggle with my navigator. The building is simple to find if you just follow directions. I arrived late and stressed, but she was kind and understanding. Dr. Chu was very kind, explained his recommendations and let me ask any questions I wanted to. His assistant Hannah was also very nice. A week after my biopsy Hannah called to give me my results and asked if I had any questions. I'm glad my results were favorable. Either way I was going to leave a 5 star rating.

Dr. Chu retired. New doctor. Unfortunately new…read moredermatologist has no charisma and is unwelcoming. She made me feel as if I was wasting her time. Got zero value nor learned anything new or different that could have helped me or improved my condition. The staff were very nice and welcoming.

I have been to Sand Dermatology in the past. I have most recently returned to have an evaluation…read morefor my face and hair. It is a clean facility. Staff was super nice and helpful. Dr. Pham is very professional and knowledgeable. The evaluation was thoroughly done. She was honest in her assessment. She tell it like it is. Thank you Dr. Pham. Office visit cost has increased quite a bit from a few years ago and that's okay. I look forward to good results in the months to come.

Today, I visited Sand Dermatology in Chino Hills for the first time after my wife's medical…read moreinsurance changed providers at the beginning of the year. Unfortunately, my previous dermatologist did not accept the new insurance. I found Sand Dermatology on Yelp and read through the reviews before deciding to call and schedule an appointment. From the moment I walked in, I was impressed. The office was bright and modern, the waiting room was spacious, and the staff was very friendly and welcoming. After being shown to the examination room, I waited only a short time before Dr. Pham came in. She introduced herself and asked how she could help me. I explained my concerns, and she performed a thorough upper-body skin examination. Dr. Pham not only addressed all of my concerns, but she also noticed a few things that I hadn't even been aware of. I left the office feeling very pleased and confident that she genuinely cared about my well-being, even though it was my first visit with her. While I liked my previous dermatologist and would have continued seeing him, I often felt that some of my concerns were not taken as seriously especially after going there for well over a decade. With Dr. Pham, every concern was acknowledged immediately and addressed thoroughly. If you're looking for a new dermatologist, I highly recommend asking for Dr. Pham at Sand Dermatology. Based on my experience today, my wife and our two daughters will be scheduling appointments as well, since they also need to find a new dermatologist.

The staff were very friendly and helpful. Also I didn't wait…read morelong for my surgery. The staff that did the surgery were excellent and professional, I didn't feel any pain. They answered all my questions and they gave me the instructions I needed to follow the following days. So everything went fine from A to Z.

First, the exam room was poorly lit and there were visible hairs on the floor. The MA asked…read morequestions that I already answered beforehand. When the MA left, as I waited for the MD, she left the door to the hallway open where others could see in. The worst part was the MD. He stood about 4 feet from me, and immediately diagnosed me without examining my skin. I filed a complaint with the insurance company because no one should pay to see a specialist who does not actually provide a proper examination. This place seems like it's all about making money on aesthetic procedures. ZERO STARS!

I previously visited Vera Dermatology's other location, but this was my first time at the City of…read moreIndustry office. It is so much closer to me, which is incredibly convenient! The office itself is very new, bright, and exceptionally clean, and the front desk staff was welcoming. During my visit, I saw the Physician Assistant, Elaine. She was very friendly, professional, and patient. She took her time to thoroughly explain the treatment details and made sure all of my questions were answered. I had a great experience here and highly recommend this location!

Nice office with appointment reminder the day prior to your appointment! Staff members are polite…read moreand friendly. Fresh air in the office throughout, which is great! Highly recommended! Dr. Sarah Wong is super helpful and very nice!

rly bad service not professional front desk were rude, don't know what they doing. The…read morecommunication was bad i want give 0 stat

I bring my dad here for his dermatology appointments. He is usually seen within 10 minutes…read more(sometimes a lot less) when arriving. Plenty of seating space in the waiting room. The staff is very friendly and patient with my dad (he is in a wheelchair). The facility is hard to navigate son w the doors are narrow. But we manage to get through. The PAs are very thorough.

Always a great experience when I go in to get treated. They make sure to explain and even follow up…read moreon medication. Super kind staff and very welcoming.

Came in to have some warts removed from my hands, and the whole process was quick and surprisingly…read morepainless. The staff was incredibly kind, professional, and accommodating from start to finish. I paid out of pocket, and the pricing was very fair and reasonable. Sonia and Rayleen were phenomenal and made the experience comfortable and stress-free. I would definitely recommend Oak Tree Dermatology to anyone looking for quality dermatology care. It's never fun dealing with skin issues, but they made the experience as easy as possible.

Where do I begin? I have been coming here for the past 4 years this month and Sara, Gayana, Odette,…read moreClaudia, Samantha, Karla, Ashley, Lily, Rita, Alexis, Faith and Vanessa have all been helping me turn back the hands of time. I trust their discretion and appreciate that they strive for a more "natural" look that enhances one's unique beauty as opposed to completely distorting a person's face to increase profit margins. Not only do I trust the work that they perform on me, but I have been referred to friends and family of the wonderful staff for services that extend beyond what they provide. I also love the ambiance of the office and how well-maintained the facility is. The prices are reasonable for the results being delivered considering the quality of the products and services being offered. I have learned so much from each aesthetician and nurse that I have had the pleasure with interacting at MedSpa Deluxe LA and cannot wait to see what the future holds in terms of the new technology and services they will offer. My only complaint is that I wish I would have started patronizing this place sooner.

Update: I filed a dispute with my credit card company, which was resolved in my favor. I am also in…read morecontact with the appropriate board regarding both the medical director and the nurse practitioner who co-runs this company. In my experience, my safety concerns were not addressed, and I found their responses to be dismissive and dishonest. I encourage anyone who has had similar concerns to report them through the proper channels. Based on my experience, this practice operates in an unsafe and unprofessional manner, and customer service is nonexistent. Run far away from this place.

Odd experience overall. My teen came home from college dealing with an acne outbreak, and we were…read morelooking for someone who could see her quickly. Pros: We called, they reviewed our PPO insurance and confirmed they accepted it, and they were able to see her the very next day. We also met with the doctor at the appointment, which impressed me. She received a treatment during the visit, scheduled a follow-up, and was told a prescription would be sent to our pharmacy. Cons: Unfortunately, the follow-through wasn't great. We needed to reschedule the follow-up because of a conflict and we never received a call back. The prescription was never sent to the pharmacy despite us calling twice to ask about it. Daughter also never received any paperwork or email explaining the treatment she received or the recommended regimen going forward. I appreciated how quickly they got her in and liked the doctor, but the lack of follow-up and communication afterward was confusing. I don't think we'd return. Like I said, the whole experience was just odd.

Great service and great prices. I had the Potenza and Picosure laser done there. Amazing results…read more I had micro needling done one my eyebrows years and they have turned very dark. The Picosure laser took them right off without damaging my skin or eyebrow hair. So happy to have found this place.