When I woke up one morning and found that my left eye was red, painful and light sensitive, I knew…read morethat I urgently needed to see an ophthalmologist. After calling several offices, I was unable to get an emergency appointment. Thankfully, when I called Capital Eye, Dr. Mark Gonzalez recognized that I needed to be seen and was able to schedule an appointment right away. Let me first mention that his staff was extremely nice (which is important since they are the first impression for a doctor) and they seem to work well together as a team. More importantly, I found Dr. Gonzalez to be WONDERFUL. He was very friendly, pleasant and thorough with my examination (even when he chastised me for wearing my lenses overnight). He explained my condition without me having to Google to understand and contacted me the next day to follow up. I really appreciate the care I received and I am happy to entrust my eye care to him. I would recommend Dr. Gonzalez (and his staff) HIGHLY.

Excellent experience. I had PRK at the Bowie location and couldn't be happier!!! I initially went…read morein for LASIK but after their extensive testing found that I was a better candidate for PRK. (Looking back- I am happier it worked out this way- no flap!). The staff and Doctors are extremely personable and friendly and truly made me feel comfortable, which is important in any setting, but especially when your eyes are involved it is a bit of a scary surgery to commit to. I drove all the way from Vienna VA to go to this office and would absolutely say it was worth the drive. I would recommend to anyone who is considering lasik or prk to go here. Everything is very clean, and professional and they explain everything thoroughly and take their time. The office is very busy, but I never felt like I was just another patient. Something else I really liked about the office is that they keep it dark.(not DARK but they don't use a lot of bright fluorescent bulbs) Sounds weird, but after surgery or after having your eyes dilated this was a nice added bonus. A good example of how I felt they went the "extra mile" The fact that they did enough testing to decide that LASIK wasn't the best choice for me was impressive. I have had two doctors tell me that LASIK would be fine, but the testing they did was not nearly as extensive. I am grateful because I probably would have just gotten lasik, even though it isn't the best option for my eyes. Kind of scary to think there are doctors out there that will just do a surgery without paying that much attention. I am glad now that each time I thought I was ready for the surgery I chickened out, so I could finally find this office. Highly, Highly recommended!

I have not been able to see in my right eye since I had the prescription they gave me filled. The…read moreprescription replaced a prescription that I could see out of. Now I cannot get a person to call me back for a corrective prescription. I have left 3 messages. They all go to the Tech section voice mails with no return calls. Never experienced anything like this from an ophthalmologist office nor have I ever received a wrong prescription. Catherine Roland

Dr. Solomon is a great doctor and I was satisfied with my procedure. I was referred to another…read moredoctor (Dr. Shu) in his practice for follow up and have been waiting for approximately 1.5 hours. I used leave for this appointment and may have to reschedule.

I had an outstanding experience. Dr. Solomon took the time to explain everything clearly and…read morethoroughly. He answered all of my questions with patience and made me feel at ease throughout my surgery.

I had an appointment for cataract referral from my optometrist at 7:00 am. I never saw the dr even…read morethough I had a written referral from my optometrist she said I needed one from my PCP, I have never needed a referral from my PCP in 3 years for anything not a single specialist ever ( called UHC at 8 am they stated my policy doesn't need a PCP referral . I made this appointment 6 weeks before and they went into detail about my insurance and never said they require a PCP referral since I told them I had one from my optometrist i could have also had my retinal specialist give me a referral not a PCP. The front desk clerk was rude and I I never saw the doctor. If you have a 7 am appointment they need to make sure they have told people what they need. I am not a morning person and my eyes are messed up and I have to wait another 6 weeks for a appointment. I would give them a 0 for rude staff and not telling a patient what they need since insurance doesn't require a referral from a PCP

Procedure performed on the wrong eye.I had my first LASIK procedure with Dr. Mark Whitten in 2005…read morefor vision correction. Naturally, about 15 years later, I needed another correction and returned to Dr. Whitten for a consultation. During that visit, he recommended monovision, given my age at the time (late 40s). He explained that this approach would allow me to balance both near- and far-sighted vision without needing reading glasses, which many people begin using in their 50s. However, after the procedure I immediately noticed difficulty seeing clearly. Over the following year, I continued to struggle with my vision--particularly problematic in my work as a professional photographer--and sought evaluations from multiple optometrists and ophthalmologists. I then discovered that the LASIK procedure had been performed on the wrong eye. When I returned to see Dr. Whitten, I learned that neither he nor his staff had ever determined my dominant eye prior to surgery. In fact, my old patient notes from 2020 confirm that no such test was performed. Despite this, no apology was offered for the mistake. During that visit, I was seen by John Rogers, a technician and former Senior Surgical Consultant at TLC Vision. His background includes attending Computer Tech of Pittsburgh, but he has no formal education or degree in optometry or ophthalmology. He suggested inappropriate options such as cataract surgery (for which I am not a candidate) and during the same visit Dr. Whitten suggested undergoing yet another LASIK procedure (a third) to correct the issue or resorting to contact lenses--the very reason I had LASIK in the first place. This experience left me with the strong impression that the practice prioritizes business and profit over genuine patient care and vision correction. I regret not doing more thorough research before returning for a second procedure, as I have since learned of multiple malpractice lawsuits filed against Dr. Whitten, including Jamie Domeier vs. Mark Whitten, David Cantalupo vs. Mark Whitten, and Liesl Nichols vs. Mark Whitten. I also couldn't help but notice the promotional posters displayed across his offices, highlighting his LASIK surgery on Tiger Woods in 1999 as a marketing tool to brand himself as a "celebrity" doctor. Unfortunately, beyond the image, his apparent lack of attention and care for patients has led to a troubling number of lawsuits.

My recent experience here was incredibly disappointing. I received Lasik surgery when I was an…read moreolder teenager (college age). At that time, my mom handled most of the paperwork/scheduling etc. The surgery went well, and 10 years later I started experienced some vision changes. I recalled that there was a "Lifetime Guarantee," so recently I followed up and requested a consultation for an enhancement. My mother recently passed away, and I haven't been able to find any paperwork for my procedure (which was 15 years ago). I called the office, and they were able to find my file. They asked me how long I'd been going to the eye doctor, and I said about 5 years (since I had a baby and my vision declined). I arrived at the consultation, and it went well. Friendly office staff, etc. I was excited to find out that I was eligible for an enhancement in both eyes. As I was about to leave the appointment, they sat me down with someone to "review paperwork," which is when she informed me that since I hadn't had a full vision evaluation annually since my surgery, I wasn't eligible for the "Lifetime Guarantee" and that I would be charged $3,000 for the enhancement. I asked why it was expected to go to vision appointments annually when you have perfect vision, and she said "company policy." I understand that they are legally in the right, and I'm sure I was informed of this as a teenager; however, I feel taken advantage of. It felt like an ethically ambiguous money-grabbing situation. The surgery went well and I'm sure Dr. Whitten is very skilled; however, the follow-up experience was poor. Be cautious.

Honestly, I was a little nervous at first but this whole process was so easy. My eyes were a bit…read moreuncomfy immediately after the procedure but the team here is great and I was in and out in a short amount of time. It hasn't even been 24 hours yet and my vision is so clear. I'm experiencing very minimal discomfort and I feel fully ready to take on the world. Thank you! The place is clean, too, and the process is quick! Be sure to ask about additional discounts when you go in for your consultation!

Very disappointing experience overall. I was scheduled for surgery on Monday, but only two hours…read morebefore the procedure I received a call saying the doctor determined my corneas were too thin. What's concerning is that this only happened after I specifically asked them to review my scans again. Had I not pushed for a second review, I genuinely worry they may have proceeded with surgery despite the risks. I also requested a direct explanation from the doctor and never received one. Instead, I had to repeatedly call the office just to get basic answers and speak with someone knowledgeable. My impression is that the process felt far more focused on moving patients through surgery than on patient safety and communication. I would strongly encourage anyone considering a procedure here to ask detailed questions, seek a second opinion, and carefully review whether they are truly a good candidate before moving forward. I also felt the recovery expectations were presented in a way that understated how difficult and lengthy recovery can actually be.

Best experience ever!! so glad i took the leap!! the staff is ama as well. thank you!!read more

I cannot rave about LASIK plus Columbia enough!! They provided top tier service to me from the…read moremoment I walked in for a consultation. The staff is friendly and professional. They really know their jobs. No question that I asked went unanswered. The doctors are so kind and patient. I didn't feel rushed. I didn't feel like I was just another patient. They explained every step to me and calmed my fears (and believe me I had MANY). You are in good hands here.

Had a fantastic experience at LasikPlus in Towson! Got Lasik 3 days ago and am seeing great with…read moreminimal downtime. The Staff is very friendly, knowledgeable, and efficient- all of my appointments were on time and well-explained throughout the process. I would definitely recommend!

100% would recommend. Great people , great outcome and very satisfied with results. Able to see…read more20/20 vision.

I came here for my eye care. I have to have cataract surgery. From the moment that I called, the…read morecustomer service has been top notch. when I arrived at the office the office staff from the front desk to the back were all so friendly and attentive. I needed to have quite a few test done before seeing the doctor as was a new patient. Everyone was very thorough and friendly .I had a lot of questions and they answered every one of them. I finally saw Dr.Rutzen he was so nice and friendly he took the time to explain all of my options and he also explained each one in detail and also the cost associated with each different option. I left the office feeling very comfortable with my decision to come here. I ended up having to go back in for an appointment with Dr. Franco she specializes with Glaucoma she was equally as nice and thorough. she explained everything and answered all of my many questions. I would definitely recommend Dr.Rutzen and team. feel very comfortable with my up coming eye surgery . I will come back and give an update after my surgery.

Dr. Rutzen removed an obnoxious eye tag for me today. I am very thankful for the professionalism…read moreand personableness! The procedure could not have gone better, and it is really great the way that he explains everything that he is doing. His assistant and office staff also were perfect professionals. Wonderful experience!

Great exam and nice staff!…read more I moved to DC during the pandemic and was fortunate enough to find them. They have been consistently applying safety procedures around the office and during the exam. The exam was great, very thorough and I got my contacts super quick!

I've gone here before (good exp w Lamothe) but haven't had eye exam in at least two yrs . I called…read moreto make an appt and spoke w the office mgr/ receptionist. He had a flat affect and set a negative stage. I said I prob need more than a routine eye exam but was happy to start w that. He lmk that a dry eye test isn't covered by ins (which is fine) and not to expect that I could do both in one visit (also fine). He then said, the appt will be 15 min tops, so it's not a time to ask questions. I said, of course I want to be able to ask a couple questions, espec bc of eye irritation lately. He said, "I see your insurance is (x) and that only pays us like $60 per visit. We can't give patients longer than 15, we'd go out of business" (!) I couldn't believe it. The rudeness and the gall of mentioning my coverage resulted in poor profit for them. I suggested he NOT say those things to new or returning patients and he said he was trying to manage expectations, that patients "always complain" they want to be seen longer but it's not doable. Talk about poor patient relations/ customer service. I realize what the medical system is up against w insurance is rough, but never has a public-facing clinic employee been so dissuading about the care their provider provides. I can't NOT recommend this place enough; take your business to an office that will value it.

As a result of a very poor experience at another eye doctor I had to find a new doctor…read more My experience here was excellent. The new location has an attractive layout. I was greeted immediately when I entered. Once I completed my paperwork it was a short wait to see the doctor. They have awesome modern technology. Once my exam was complete I went immediately to the ophthalmologist to assist with my contact lens order. My contact arrived quickly. This will be my forever Eve doctor.

I have waited over a month for my glasses. When I asked for the order to be cancelled and to be…read moregiven a refund, I was told that no one who works in the office has the authority to do so. And so I wait for someone from another office to call me. Do not buy your glasses from this location if you'd like to actually receive them. I spent hundreds of dollars and have nothing to show for it.