I've finally carved out some time to write out this review. I see the reviews below mine are very…read morefew and not one a Yelp Elite so you can decide on their authenticity in review. This was my 1st and last time shopping at Sterling. It's really just the same sad story...supporting a black franchised owned business and receiving piss poor service and product. Not all businesses match the statement. However, Sterling does. I only scheduled an eye exam here because I've purchased directly from Dear Emery a few times and was told from a colleague their frames are sold at Sterling too. I needed an eye exam for this benefit year and thought why not get some frames too. The eye exam was quick and the optometrist was older, appeared experienced and nice. I expected this part to be quick because my vision has not changed much in my contacts or eyewear. After the exam, I was escorted to view and try on frames from another staff member, Lynnay (sp?). I shared with her the style and brands I was going for. We checked out Dear Emery but the ones I wanted was sold out. So then we tried on my 2nd choice, Cazal. Cazal is super hard to find in stores in the area because they are exclusive and not many stores have partnership with a distributor for the Germany-based brand. Their frames are very eclectic, edgy and statement pieces. I found one I wanted after trying a few pairs and began my ordering process. I chose the frame and the transition lens. They were very costly even after going through insurance with a balance of around $1200 left. Now this is where my experience went downhill. I received a call a wk later telling me I could come in to pick up new glasses. I arrive and Lynnay took the glasses out the case and told me to try on. I can't make this up y'all. They really tried to give me glasses that were the used/on display glasses with the inside serial number and brand name gone from people trying on. I immediately told her how dare they try to sell me this used frame and new lens. She said well they are clean because they sanitize every pair after try on. Y'all!!! If I wanted Goodwill, China would have went to Goodwill. Fast forward. I was very firm in they either get this mess straight and order new or refund me my money. She jumped on the phone and called her manager Lolita and explained what happened. I did not receive an apology or anything which leads me to believe they sadly do this to customers on a regular. And the customers just don't know SMH. I've worn glasses and contacts for the past 30 yrs and never been sold a used floor frame. Now why would I do that and essentially be paying $1200 for just a lens? I could have somebody on the street make that! I called Lolita the next day to provide feedback on the situation and of course she replied in a passive aggressive way which I expected. Brushing it under the rug, talking over me and so insincere in her tone and response. The "new" and correct glasses finally arrived after an additional 2 wks. I should have expected nothing less. It is in Iverson Mall. The snickerdoodle shop will give you more quality and service than them. Get your luxury glasses elsewhere. Trust me.

I've always believed that eyeglasses should go beyond being mere medicine for your eyes and venture…read moreinto accessory territory (dress up your face!) without covering up your natural beauty. Purchasing a pair of frames shouldn't be a chore; it should be as exciting and as exhilarating as shopping at the mall. Let's face it (pardon the pun), there's something magical about finding that one spot where you known for a fact that you're gonna find exactly what you're looking for. The hard part is just finding it! I admit that I am one of those guys who takes a half century to make a decision, especially with eyewear. I'm wearing plastic frames on my face for 18 hours a day; you'd best believe I'm making sure that I look absolutely dapper. The problem that I have when going to other eyeglass places is the lack of virtues that make my experience...flawed. For one, patience. Ever feel rushed when choosing frames? Do you find yourself settling because you just want to find something and get the heck out of there? Were you happy with your purchase? Me neither. Another virtue, honesty. I'm a typical dandy. I need frames that compliment me without being distracting. I need the employees to be honest with me when I ask: "Does this look fine?" I don't want to hear: "All of them look good on you." It's okay to be real with me. It won't hurt my feelings. It shows that you care and that you're professional about it, too. Those virtues I found at Sterling Optical. Now, let's be truthful: I am gushing over this business because it's the first time I've been treated like family and not like a customer, you know what I mean? I was in that shop for maybe an hour looking for the perfect frames, and the employees were so patient with me, even assisting with making selections. Special shout out to Lewis for his patience ("I'm not going anywhere") and Moreland for his honesty ("Do you want to look basic or do you want to look fabulous?"). The owner is. A. Treasure! Seriously, her professionalism and attitude should be an example for all business owners. She was very welcoming and possessed a wealth of knowledge about what "works." I appreciate the graciousness that she afforded me and pretty much made me feel comfortable during the whole visit. Very impressed! TL;DR - yes, I highly recommend this institution and it is deserving of a "dandy-approved" sticker!

I've been a patient at Eye Design for three years now, and I wouldn't go anywhere else! From the…read moremoment you call to schedule an appointment to checking in at the front desk, the customer service is top-tier. Chanell is amazing--she always makes me feel seen and valued. Patty and Wendy are consistently so sweet and welcoming. The young lady with the burgundy hair is an absolute sweetheart too! And let's talk about Donato--kind, professional, and hilarious. Mike is truly a gem! He knows exactly what looks good on his patients. Trust me, he'll have you going broke while looking like a million bucks--LOL. Dr. Burns is fantastic. Thanks to him, my eyesight has improved significantly. I meant to post this after my last visit last year but forgot. Today's visit reminded me just how much I appreciate them. Eye Design gets 5+ stars from me!

Great service the staff is always very pleasant and the doctor is the best…read more I am glad I found this place.

I had a great experience at MyEyeDR…read more I consider Ranceenia to be an Individual with outstanding character. Ranceenia, demonstrated dependability, and a positive and professional attitude, which are a rarity in many people today; however, I have witnessed these qualities and more in Ranceenia. Ranceenia, assisted me, she went above and beyond to ensure that I was completely satisfactory. I noticed that Ranceenia provides the necessary leadership for other coworkers. She was a true pleasure to have assist me finding what I needed and Ranceenia truly understands the meaning of customer service. Therefore, without reservation, I give Ranceenia the highest recommendation of customer service and Leadership.

They are the worst. Since Dr Goodman left they are THE WORST. Appts canceled same day. If you're…read morelucky you spend 1 1/2 hrs on a simple exam. Don't go.

Commendation: Today 10/17/18 was my first visit to this establishment.Let me tell you I was very…read moreplease. From the receptionist to the finish product-purchasing eye wear. Pleasant smiles,professionalism, and well place humor. I would recommend this establishment in heartbeat. Please recognized and commend the following staff members; Ms.Virgins,Susie,Dee Dee, Tanya,Bri, and last but not lest MD Pnootheti. I did arrive too early at 1:32 PM The front desk did recognized me and got the paperwork rolling and co-payment (you know that weren't going to forget that). LOL! My appointment time was 2:45 PM I was called at 2: 50 PM( not bad) and things move forward in timely manner from that point (I was pleased). The encounter I experienced in selecting, and purchasing my eye wear is excellent. PS. Future visit will determine the ultimate rating. Thank you, Bernard Barnes

I was recommended by my Retina surgeon. From the day that I made the appointment to my experience…read moreI had today during my appointment... Everyone and thing was delightful. The front desk lady at the time I made my appointment was so accommodating and called in reinforcements to make sure I got an appointment before I had to report back to work. Today the check in process was speedy. The doctor assistant was personal and professional. There were several test done on my eye to make sure that everything will be right and ready for my surgery. All my questions were answered and the cherry on top was... I was told by another assistant they recommended I got a lens not covered by my insurance. The doctor looked at my last test taken on my eye and said that it was not necessary to get. Not to come out of pocket when I could get the one covered by my insurance. That because of the condition of my eye, it would not be worth paying that money. Because of my experience so far, I feel confident in a successful surgical out.

Waste of time. I'm a family member of a doctor. I wasted over an hour as they wanted my sister to…read morestop seeing patients to make a request for them to help me, after she provided her number, they went MiA and stated they needed to send her an email for her to confirm. And she provides virtual care. After alll of that, they came back with a higher price, higher than my insurance... sat there and looked at me clueless. I went to another office and bought two pairs of glasses!!!!!! The older lady was so worried about commission and missed out on her blessing. Don't waste your time.

I dropped into this location because their hours were better than other locations in my area. Fab…read moreservice! This was my first time at this location. I took my son to get a pair of glasses. Their friendly, but professional approach helped us to check out quickly with frames that we were highly satisfied with. I let them know we wanted to stay in the budget with our insurance and they were on point giving me a breakdown of everything and making sure I was clear on pricing before we committed to our purchase. Thank you to their awesome front staff!

Not sure why there is such a low rating for this location, but my experience here was really good…read more I came in early for my appointment that was at 2:30 and was greeted by the front desk young man. I passed my time looking at glasses until it was closer to my time to go back and do the pre-testing. I wait led maybe like 10 minutes then was called into the room. I competed the test and waited another 10 minutes or so to see the doctor. I was so glad I didn't have to try the virtual doctor for the first time and my eye doctor was a nice older black lady. We did the exam which took maybe 15-20 minutes then I was passed to the area to choose a pay for my glasses. Thank God for insurance because I was able to get (2) nice pair of glasses for a great price. Again this was my experience not sure if the weekend or later in the day it would have gone this smooth. But for me it was in and out at a reasonable time.

I'm very disappointed with this place, they made me wait 2 hours to have an eye exam, and 1 hour to…read moreget all papers done. The employees don't care about you, they always on their phone instead of doing their jobs. Horri experience

Dr was thorough in her examination and very interested in my care but someone in the eyeglass…read moresection or outer area had been smoking weed it's a distinct odor and hard to disguise I won't be returning I have no issue with the weed I just don't want anyone taking care of my eyes while high two stars for the Dr that did an excellent job

Everytime I go there the staff is always kind and professional. The doctors are outstanding and…read moreWill(the person who checked me out) was great and knowledgeable about their products. Thanks for a outstanding visit everytime

And I see why this location has terrible reviews because they are all valid. I have been going to…read moreAmerica's Best for over 10- years and even when I lived in Georgia no problem with being seen, customer service, etc. Even the Woodbridge location you get there at your appointment time and you will be in an out no problem. But here for some odd reason they only have an actual eye doctor only on Tuesdays and the rest it's virtual. Ok...but then they only had (1) employee who does the testing before you go see the doctor and they were behind hours! He was running in an out rooms looking frazzled. I came in a little early for my appointment and I was told it would be more than an hour or so before I even got back to do the tests. Not including it was at least 6-7 people ahead of me who hadn't been seen yet. I'm like why the hell I even have an appointment!! Then I overhead another customer saying that it's only this location and Forestville that be like this. And unfortunately I live closer to both of those but I won't return. I would rather drive a little further to be in and out than waiting over 2-hours after my appointment since they can't hire more people to help them out. I actually scheduled an appointment for Woodbridge as I'll be in the area tomorrow. Don't waste your time or schedule anything the day you go in. Just ridiculous!

My appointment took much longer than anticipated but why 5 stars? Because the staff was working…read morewith a challenging situation which delayed things. Everyone did an excellent job handling the situation. Ethan kept us updated on what was going on and had an excellent attitude. Also shout out to Winter who performed all my tests with a smile and good energy. It isn't always about how things are handled when things are perfect - it is how things are handled when challenges arise. Kudos and thanks to everyone there.