Dr. Ashker is a young energetic Lady who is knowledgeable and dedicated I see her and she always…read moremakes me smile. This office adheres to Covid 19 restrictions . From the registration Desk to the return to cash out or reschedule, my own experience was was good, I'm glad I was referred there by my personal eye Dr. Thank you ( Washington Eye Institute for taking time to help me get rid of eye uveitis.

I have been a patient of the Washington Eye Institute for many years. As the practice becomes…read morelarger, I do not see it as the original patient-friendly group that it once was. But that seems to be the trend lately with a lot of practices. First of all, I have a large amount of respect for office staff. I believe they work hard to make the patient's experience a positive one. However, on Tuesday, September 1, 2026, I wanted to report a phone problem to the office manager. I politely asked to see her. She never came out. Realizing she is a busy person, I asked that she call me -- which never happened. Here was the issue, which I thought to be significant. I had an eye issue which I thought needed to be addressed. I started calling about 1130 on Tuesday morning, September 1. The message on the phone said the voicemail was full and no one was picking up. I tried about 10 times -- so did my husband -- with the same message -- mailbox is full. Then I tried texting -- no response to my message. I tried online. Actually, my reason for the visit didn't fit any of the criteria listed. I tried for about three hours to get through. My husband tried. Finally, I just got in my car and drove over to the facility to make an appointment. (Wednesday -- there are no doctors in the office which I find rather unsettling). On my scheduled appointment, I thought the office manager should be aware of the situation I faced int rying to make an appointment -- however, as stated above, there was no communication between the two of us even though I respectfully asked. I thought it was important that they be aware of the issue. Again I have total respect for staff but I felt the phone issue was critical.

I've been coming to this location for over 10 years. Dr Gerald Thompson is my Optometrist. Now his…read moredaughter Dr Kathryn Thompson is the owner though I still see Dr Gerald Thompson. Plus all of the staff are friendly and helpful. I recently had a problem with my right eye which scared me. I woke up with sticking and tears streaming from my eye and I had problems seeing clearly from that eye. I thought it would soon go away but it didn't, it actually got worse. The following day I went into Thompson Eye Care but Dr Gerald wasn't there so I saw Dr Kathryn. She was super helpful and gentle with my eye. She ran thorough exams and explained everything she was doing. By the time she was through my eye felt a bit better and she called in prescription which I picked up that night and I was told to return the next day. The following day my eye felt better but still had the same symptoms this time I saw Dr Gerald who greeted me and told me Dr Kathryn apprised him of my problem. He ran a couple tests and took photos and he explained what he was seeing. He asked me some questions which made me realize that I had wiped my eye with a tissue and it scratched my eye. This caused the discomfort and an infection. This is the reason I have been coming to this place for my eye care. This father/daughter team is super able to make me feel taken care of. Over the years I have had my eye problems handled effectively, they are both patient and helpful. I actually know a couple of neighbors who also come here and they both love their services.

One of the nose pads on my expensive sunglasses broke, and I went here knowing they had an in-house…read morelab. The optician who unlocked the door after I rang the bell said he would check to see if they had the parts. When he didn't return immediately I knew they did, and that gave me time to appreciate the extreme covid measures: wide distancing, universal masking, hand sanitizer on every counter. 10 minutes, $10, and my cherished Zeiss shades should be good for another 20 years. I'm a fan!

I'm really disappointed to be writing this review. I've been coming to this location for a few…read moreyears, and I truly love the doctor. However, my experiences with the front desk staff have been consistently negative. I've had multiple interactions with the men and women at the front desk and they often come across as rude and uninterested in helping. When I call for follow-ups, I'm frequently placed on hold and then transferred, only to have to repeat my information multiple times. It turns a simple request into a frustrating process just to receive a basic service. Even in person, there's a noticeable lack of professionalism when you walk in. It's disappointing because it shouldn't feel this difficult to pay for and receive care. Times are hard, and people deserve to be treated with basic courtesy when they're spending their money. Below is another location for your convenience. For Eyes 13830 Outlet Dr. Silver Spring, MD 20904 301-890-9777

10/10 service. A family member had cataract surgery on one eye and we needed one lens removed from…read morea a pair of glasses. Carol was so helpful. She was able to pop the lens out quickly and redistribute the weight of the glasses so it didn't feel awkward wearing frames with one lens. All for free! Such amazing service! I'd definitely come back again!

I moved and I go all the way back home (450 miles) when I need eyeglasses so that I can continue to…read morework with Renee in optical. She is amazing. My service is personalized. She is knowledgable. I trust her implicitly to give me the best information. I don't know much about any other part of the practice currently.

I hate to do this, but I need to stand on business…read more I wish I could give them 0 stars for the level of half-assed service that this location has operated under. So, for context, this was the first location that I prescribed to after getting another vision insurance plan, and following a positive relationship with the College Park store, I thought this was going to be much the same since my previous prescription was already in the system. However, when I got to the Greenbelt store for an exam, the first experience I had with Dr. Monica Cross was horrible. I told her during that exam that Acuvue contacts were uncomfortable, and that I would prefer soft gel contacts like BioTrue, because they fit more comfortably. Not only did she literally say, "I don't know what that is," but she recommended that I use daily contacts, which makes no f*cking sense because I've been using monthly contacts since my early-to-mid-20s with no issues. Instead of hearing me out and giving me that brand, this MF gave me the Acuvue trial pair and didn't tell me (she only told me it was a monthly pair). Mind you, I used my insurance to pay for the trial, which means you automatically have to pay for the contacts as well. The front-desk attendant didn't even tell me that those were the contacts, and then rushed me through the payment process to get me out of there. When I returned to retrieve my contacts, it was Acuvue, the same brand I told her not to give me. I was already dealing with the trials being uncomfortable, and I couldn't say anything because I would've had to wait another month to see Dr. Cross and argue with her again about it. What made matters worse is that the two months I've had with this weak-ass prescription and these uncomfortable-ass contacts have been one of the worst experiences I've had in at least a decade. My eyes would turn red under bright lights; they would dry up fast, and accidentally falling asleep in my contacts (which occasionally happens due to my crazy work schedule) would immediately cause severe eye pain. I tried calling in last month about the issues; that's when I found out that not only would I not be able to see her for another month, but all of my vision insurance was used up on those contacts I didn't want in the first place. Just this Saturday (Labor Day Weekend 2026), I called the store to let them know about my issues after an extremely painful movie experience the night before. When I talked to the front desk attendant, I told her about my infection and asked if I could get the drops my College Park doctor gave me 3 years ago (which should be in the system, but the last trial erased my information from that store). The attendant acted like she saw the system and asked me about BioTrue, which was not the drops. When I arrived at the store to ask if it was the right one (because I wasn't paying for shit unless it was confirmed), Dr. Cross came out and gave me an improvised assessment, only to recommend yet another brand that I had to buy somewhere else, with only directions not to wear glasses (no shit, Sherlock) and "Call her on Monday.....wait...Tuesday" to let her know if it improved. And guess what? It's Tuesday (September 8th), and she's not even working today. When I called in to try to get my message relayed to Dr. Cross, I was put on hold for a while and was never called back. This store is terrible, and the fact that they (in some way) have me tied to them until my insurance renews is unacceptable. So, if it's going to hurt my wallet, I'll make it hurt all of us Moving forward, every negative experience will result in me updating these reviews with a 1-star rating, and I'm going to tell everyone exactly why. Maybe reading your fuckups can improve the store's service, since listening is clearly not their strength here. Patients should not have to deal with severe eye pain and consistently inaccurate diagnoses because "you said what you said." I'll forward my services to another location when I get the chance to do another trial.

I was 15 min late to an appointment which I thought I was actually 15.min early too…read more Stood for several minutes watching people in office chit chat with each other. When they finally came to the door I was told or you missed your appointment we can reschedule you for next week! I asked to ask the doctor if possible I'll even wait to have me fit in. She wouldn't even ask. Not sure why Costco has them their when they do not have Costco like customer service! Just my opinion

Tough to rate. I would give the actual eye exam 5 stars. I felt it was very thorough and complete…read more Excellent care from the doctor. The reason for a less than five star rating is for the other customer services type of things. The first text message to fill out paper work had an incorrect link in it. I showed up on time for my appt. but they were running about a 1/2 hour behind schedule. I was given a call to say that I would get an email to confirm my appt, but never got the email.

Dr. Schatz has fitted my glasses and my wife's contact lenses for 20 years. He and his staff meet…read morethe highest ststandards of optometry.

From the owner: Dr. Stuart D. Schatz Provides Complete Family Eye Care, Eye Examinations, Ocular Testing, Contact…read moreLenses, Optical Dispensary, Optical Lab To The College Park, MD Area.

I have been going to this location well before it was acquired by MyEyeDr. Also had very good care,…read moreincluding for a couple of emergency situations. Dr Schatz is very engaging and takes his time to thoroughly explain everything. Unfortunately the new support team is a little hit or miss.

They deliberately advertised additional features of the prescription glasses, like "XtRActive…read morePolarized Gray," and gave the wrong (underestimated) patient co-pay for those features despite having up-to-date information on my insurance. After I paid all of my patient co-pay ($175) at the time of service, they sent an additional $75 surprise bill for the glasses to a debt collection agency. A highly dishonest and unethical practice.

I originally started going to RGW Greenbelt because someone said Dr. Hooten was really good - and…read moreshe was! Very kind and caring and so are the staff but she's gone now and I can no longer overlook the lack of timeliness of care. Whether your appointment is at 8:30 or 10:30 it will take an hr to be seen by anyone. Another 30 to be seen by the doctor once you're dilated. So during my recent appointment I was there 2 hours - and this was just a routine check in. I can busy myself with work but there are a lot of older people who probably spend a good chunk of their days in this one doctor's office. The doctors themselves are good but I don't have 2 hours for an appointment that literally takes under 45 minutes altogether. There's literally no point in showing up on time. If I could make an appt, and show up an hour into the appt time I would absolutely do that.

The quality and professionalism I do like and my second year seeing Dr. Sobel. I would recommend…read morehim to any who's looking for someone thorough, kind and articulate!

This location and its people are so amazing it's hard to know where to start. I am a following…read morepatient from when they were in PG mall. Mainly, due to the staff truly being the BEST. They are always there if you need anything.. I went in today for my normal exam and eyeglasses benefit. Everything seemed great and insurance seemed to be processing normally till the bill hit. For some reason my second glasses benefit wasn't applied leaving to a higher bill than expected. Ms. Dawn, I believe she is the store manager. Spent close to 2 hours to resolve the situation all while still welcoming other customers and taking care of all the extra things that popped up. All while keeping a positive attitude. I could tell just by watching the other customers that they adore and see top notch service that this team provides. I will keep recommending this place to anyone that listens and really hope this encourages others to give this location a try.

This is the team that used to be in the PG Mall. Again, I highly recommend them. I went yesterday;…read morethe location is beautiful! I am VERY afraid of that "puff of air" portion. The technician was thorough, funny, informative and kind. The doctor was much less rushy than before. She took her time and was super knowledgeable. The salesperson was kind, information and took her time with me. I had a great experience and will surely return.