I was excited to have a doctor's office close by home and was looking for a primary care doctor…read more.. so I called 3 months ago and made a primary care doctor appointment with Dr. Russell. Today I got a call with only saying the doctor you Scheduled with (this Friday) after waiting 3 months is now out of the office. I got absolutely NO great reasoning why my appointment was canceled and they did not have any appointments until the END of August to reschedule.. even with another doctor at this location! I was shocked ... there was no real apology or suggesting being put on the wait list. It was simple... your appointment is canceled and you can get an appointment in August!? I am definitely NOT happy with this doctor's office and especially since I have been waiting for months and need to be seen! I would definitely NOT recommend this office to anyone especially if you are a new patient ... they didn't seem to care at all if you get in there or not!! Will absolutely be contacting someone higher up, leaving a review and warning others how this place is run. It's so sad ... I'm looking into going elsewhere now due to this!

Dr. Lori and staff there are the most caring and professIonal medical care team I've ever…read moreencountered! They are through and prompt!! They were committed to my well being and gave me their undivided attention. I am now a patient of Dr. Lori's for life. She has the bedside manner and genuine concern for her patient's that would a angel would feel soothed!!!

The staff are very helpful and pleasant. While you may wait a little bit to be seen. The providers…read morespend the same time with you as they do with other patients. Patient care is a very high priority.

I've had a great experience working at EmergeOrtho. The team is supportive, professional, and…read moregenuinely committed to providing high quality patient care. I'm grateful to be part of an organization that values both its patients and employees.

First visit no issues. Moved to the Smithfield area and…read morefound a new dentist. Personal were great and communication was good with available service and treatments.

Dentist from hell. Dr. Powers is extremely condescending, unprofessional, manipulative, and rude…read more While she may have some glowing reviews, the negative ones and the way she responds to them are more accurate when it comes to who she is. She should not be able to perform extraction services. I have never been traumatized by a dentist like I have Dr. Powers and then completely disregarded after concerns following the procedure arose. Her and her staff are completely mis informative, I do not understand how her practice is still open. 05/10/24 - I had a deep cleaning performed (even though at the exam a general adult cleaning was scheduled) and four wisdom teeth extracted by Dr. Powers. I was ensured I'd be in a deep sleep from Halcion prescribed and numbed to not feel anything as I was nervous undergoing such a procedure. At my exam prior to this appointment and over the phone when confirming the extraction I was also ensured insurance would cover most of the procedure I paid the remaining amount prior to my appointment date (per Smithfield Family Dentistry "Policy"). Upon arriving at the appointment under one of two doses of Halcion that was prescribed by her at the exam, her staff had me crush the second dose on a clip board to place under the tongue following the cleaning and before my extraction. Not providing a pill cutter or crusher to ensure I was getting the correct dose of medication before an extensive extraction should have been my first red flag to leave . Dr. Powers had little to no regard for my comfort during the procedure. While she was numbing my mouth for the extraction and I was still fully awake she seemed to be annoyed I was not numbing as quickly or easily as she'd like. After beginning the extraction while I was clearly still showing discomfort she just kept on breaking and removing teeth while *TRYING* to keep me numb enough to not feel it. Multiple times during my extraction she left the room for extended periods of time, at one point my heart rate dropped extremely low and her tech just told me to try and calm down until it got back to normal. Once she was completed and my mouth/jaws were still numb she put gauze in the open sockets to absorb blood and left me laid back in the chair while she left the room. The gauze became so soggy before she came back it started to go down my throat, thankfully I was still AWAKE enough to feel it and say something to my mother who was present and witnessed the whole procedure in shock and horror. When Dr. Powers came back she gave me new gauze to hold in my gums and quickly dismissed us out the office with a care instruction ziplock bag that consisted of a small amount of gauze to replace until the bleeding stopped and a very small list of simple care instructions such as not drinking from a straw or smoking for 3-10 days and to rinse with warm water three times a day etc. There was no follow up appointment scheduled, follow up call received, or even a survey sent to receive feedback on the services. The Monday following my procedure I even called their office and left a voicemail expressing concerns and received no call back until I had a new dentist contact them for my charts to receive a follow up else where. Once hearing back from Dr. Power's and her staff over a MONTH after the procedure to see how I was - they were very rude and unhelpful. I also received a notice from my insurance after this call that they in fact did not cover any cost of the services I was ensured they would by Dr. Power's staff and I was being billed by SFD for an additional $1200 on top of what I paid prior to the procedure. After being seen by a second provider (that was paid for out of pocket) days after the extraction was completed, concern was expressed by them that Dr. Powers may have bit off more than she could handle with my procedure and she should have referred me to someone more specialized in extractions. They also did not understand why she didn't stitch the sockets close instead of leaving them open as they were extremely deep. Nearly a year later and the open sockets Dr. Power's left in my mouth are still not fully healed and I have been permanently traumatized of the dentist. She lacks compassion, empathy, and concern for her patients and she is unable to put her pride to the side to see when and where she is wrong. Steer clear of here if you can!!

If I could give zero stars I would. Went in to get a new doctor after the last failed to go through…read morewith anything she said was going to get done by their office, only to be locked out until ten minutes after my appointment was supposed to start. They then put me in front of a computer to do a virtual meeting I could have had done at home instead of wasting my time and energy. ONE HOUR LATER a doctor finally approaches me to figure out why I'm still there, takes me to check me out, then tells me despite me telling him I am in a lot of severe pain that it is my anxiety and CPTSD, not "real pain". I will be looking into a new doctor, ladies don't bother if you want to be listened to. Avoid it in fact. Absolutely terrible and horrific experience that I embarrassed myself about trying to get any sort of real help. This is the same location that was supposed to give me a physical therapy appointment with someone who actually does deal with my specific issues in FEBRUARY, so I really only have myself to blame. Don't go here, even if you have Medicaid, just dont

Today I had an appointment with Dr. Ahmed at 2:30 pm and I waited for more than an hour and a half…read more Then the receptionist asked me to wait again for more than an hour, so I had to go home due to fatigue. Note that this is the second time my appointment was postponed and I lost a lot of money due to... Leaving my job for those appointments. Ameer Almohammed

From the ladies at the front desk to Dr Smith and Dr Alex, everyone was friendly and helpful. Dr…read moreAlex did a thorough evaluation and the adjustment was great. I've been to many chiropractors over the last 35 years, I believe Dr Alex rates with some of the best I've been to.

The service of care was great from the moment I walked in the door. Very friendly front desk staff…read more Eric and Melissa was awesome, very informational. They made me feel very comfortable for my first time.