Long wait times to get in and long wait times to get seen. The receptionists are friendly. However the refill center is extremely strict, too much so. If you have an issue with your insurance don't except them to resolve it, you have to. Also too many MPR'S that think their Doctors. I fail to see the purpose of a pain Center when all they do is try to get you off of your pain medication. read more

Mass-production, over-booking money-mill for the owners. Total lack of concern or compassion for the patients. One star is way too much and undeserved!!! read more

I would not recommend El Paso Pain Center to anyone. Patient Care is not a priority there. They will schedule an appointment or procedure and then cancel a few days before or even not call you when THEY have canceled the appointment. It does not matter if you call weeks before a procedure to make sure everything has been authorized. The wait is terrible. There are a few front desk staff who really care, the majority do not. They seem annoyed you even walked in the office. Having prescriptions filled in a timely manner is a whole other issue. Staff tend to blame someone else or other departments for issues. When you ask for a call back about an issue, 90% of the time there is no call back. DO NOT GO HERE if patient care is important to you. read more

That's an absolutely horrible, terrible and awful place from the point of service view. When you come for an appointment at 10:00, be sure that you will get seen at 13:00. Nobody cares about your working schedule or that you had to cancel things in order to come to them. These people call you whenever they want NOT complying with any order! If you had to choose between dying from pain and being seen at this hospital - go for the first option, at least it will be faster! read more

El Paso Pain Center - Pain Management Near Me - El Paso, Texas

Extremely long, wait time! Take a very long time just to get out of the waiting room! 8:20 appointment 40 minutes later still nothing

Come here if you want to wait for hours past your scheduled appointments everytime. More people than seats. Over-booking is unacceptable unless you're just running a money mill. Emailed documents to be filled out for VA and never got a response back or documents returned. read more

Hurry up and wait or out to lunch someone could have let me know, instead of letting just sit and wait with out knowing shit Then you are taken to another room to wait for a NP nurse practitioner. I have an appointment set at 1215pm and it is now 108pm and I checked in at 12noon and now on a waiting list...WT??? Why do we have to set up appointment if we at the we set it for? People got other things to do than just sitting around waiting to see a NP for a minute so she ok see you next, nah you didn't even take the pain away my pain level is always 8 or higher. -0 or no read more

El Paso Pain Center - Pain Management Near Me - El Paso, Texas

I have been going there since I was diagnosed in 2018. I had a falling out with Dr. Vasquez and he threw me out for being loud with the girls out front. I have had issues with this place but kept quiet until I couldn't stand it anymore. It's always so crowded. The last straw is that they insist they returned my co-pay and they haven't. I have a new pain doctor and he came highly recommended. He calls this place the Walmart of pain centers and he's right. It's run like an assembly line. I saw the doctor exactly once in three years. After that it was a nurse practitioner saying try this med, let's increase it, try these other meds, try these injections, etc. and I still have pain. read more

My Experience with this branch of the El Paso PainCenter is horrible. Yesterday I had an appointment at 1:00pm, I arrived several minutes before my scheduled appointment for a routine examination. I ended up waiting for 2 hours before walking out at 2:55pm as the providers were unable to see me. I did talk to a supervisor and was assured I would be seen next, but still ended up waiting for another 30 minutes, again before walking out. The employees are pleasant and willing to assist, but in follow up exams you will be seen by a nurse rather than a doctor. I have had multiple occasions where I have been delayed because the nurse has not seen me in a timely fashion. I do not recommend this provider as they are unable to see patients in a timely manner, also, I was scheduled for an appointment at another location when this location was more convenient for me. If I could give this business zero stars I would. read more

From the moment you walk in, you feel welcomed. The medical staff is professional and respectful. The medical staff is very professional and helpful with all your concerns. I've only seen Dr Mimbela and Dr Vasquez. Great Doctors!!!If I could give them more stars I would. I recommend this place 100%. read more

Had a schedule appointment at 2:30 on August 19, 2020. It took over 2.5 hours to been seen. The waiting room that only had one person waiting before us. I spoke to Sam the manager or supervisor could only offer sorry but our policy says it could take up to 2-3 hours to been seen. Understand it a Dr office and dr are busy; however when you ask patients to Fast for over 8 hour prior to a procedure - waiting an additional 2-3 hour become unacceptable. Further the only thing dam could offer sorry ( with and attitude) or cancel my appointment as reschedule. Being a combat Vet with a service connected injury- pain management has assist with keeping my pain at bay. So now I'm at the mercy of leaving and staying in pain or waiting in pain; other wise still at the mercy of a staff that has no ideal what it's like to be in pain every day. Lastly, because I took a sedation medication, I brought me wife who took time off work to ensure I got home safe. So not only was I inconvenience my wife burnt over 4 hours of leave to assist me. The procedure only took 15 minutes. You be the judge but, I'm extremely un happy and frustrated because Dr. Brown plan is working - I'm at a cross road and will probably be looking for another facility read more

My first experience there they made me wait almost two hours to see the doctor. I got there early to fill out paperwork but it didn't matter because the doctors are obviously over booked. It's not ok to have someone wait that long when we're already in so much pain. My epidural appt was going to happen in two weeks and they gave me nothing for my pain while I waited for my shot. It's unethical to not help someone who is in extreme pain. It hurts so much just to walk. Not professional pain management at all. The front desk is just rude and they don't call you back when they say they will. Just an awful experience so far. I will be changing doctors. read more

If I could give a lower star rating I would. Not for Dr. Vasquez but for the front office staff. They never let me finish my sentence. Treat me like a child that doesn't understand. They're just straight up rude. They never have the paperwork ready upon appointment time. It's ridiculous. I suggest you find somewhere else to be seen. read more

Ha! I chose this place and Dr. Vasquez because my last team were both sequential heads of Stanford U Pain, the 2nd a head of Harvard Children's Burn Center, then head of U/C Davis Pain, finally Oregon Health Sciences University Pain; afterward he taught pain management to others. The original head of Stanford U Pain went on to pioneer interventional pain techniques which together combined to form a world-class brilliant team. The latter cured my 16 years of migraine headaches in 3 months without narcotics! They developed a plan for me to have artificial disc replacement performed by the world's premier in the technique and an implantable device until insurance would cover the real solution. The VA screwed all of that up; negligent, conspiring, fraudulent, threatening, denying medical care and refusing to pay for community care if it involved opioids. They have the option of making such determination on a provider to patient to compliance basis, but not driving a Veteran into bankruptcy. So, I looked at the number of locations El Paso Pain had and who the owner was, hoping he would be very experienced. I can't refer to him as doctor; Mr. Vasquez required a 1pm arrival, none of his staff showed downstairs to assist in unloading my wheelchair or my transfer, then hurry up to the office...to wait and wait and wait with a collapsed lumbar fusion surgery compressing on the L5-S1 exit nerves into the legs and feet; i.e. sitting is not an activity I participate in. Several hours later I'm called into the open hall where Señor Vasquez awaited. I was a paramedic at the age of 12 and remained current in my studies. I understand what a proper orthopedic examination consists of: more than looking and talking from across the room at the patient. He 'listened' to my explanation of how pressing 4" above my knee shoots pain into the rear of my knee; likely from a revision surgery. His plan was steroid injection into my kneecap, MRI of knee, shrink, then return. I asked if he heard what I said; he didn't have time for belligerent patients like me. He simply stated, "stop the valium" to which I responded, "it's the only medication that works for the muscle spasms that bend me backwards when tissues get 'caught' on 1 or 3 loose surgical screws. He matter-of-fact stated that that chemical was not a muscle relaxant but used what I can only deduce was a made-up term. I debated the point as it is the safest, longest tested, most effective relaxant to date (solely based on 37 years of experience with it and discussions with genuinely world-class experts from Europe to California, Canada to Mexico). He exited the open area and I was called into the reception area. I had additional questions which I continued to ask the technician to relay for me. It was a Friday so he must have had a BBQ or date to get to because he vanished prior to answering my questions. As I departed they outed the lights and locked the door. Downstairs, all drove off, not bothering to assist with my transfer nor loading of the wheelchair. This guy is a businessman not a "do no harm" medical doctor. read more

Having CRPS you never really know when you will need a pain doctor and between Dr Viescas and Dr López-Po being here I don't worry. They always respond immediately and show empathy each time I am being seen! Since I am a new patient with them transferring from San Antonio I couldn't of picked a better group of physicians! Feel Blessed the Lord guided me to them. The staff is as receptive to us, always kind willing to do whatever is needed to make visit as easy as possible read more

My experience with El Paso Pain Center was nothing but professional from start to finish. The front desk was very helpful getting me registered. Dr. Vazquez was very kind and was able to ease the hip pain I was having. He seemed quite knowledgeable about my symptoms and didn't want to just push pain medicine on me. He suggested a procedure and so far I feel so much better. I did have to wait for a bit, but that is common these days. At my orthopedic doctor I sat in the waiting room over 3 hours before being seen! Once Dr. Vazquez was seeing me I didn't feel rushed so that helped me understand the wait, he spends time with his patients. I would definitely recommend this clinic to others. I like that the doctors are all double board certified and the nurse practitioners are certified as well. That gives me a sense of comfort and trust. read more

The doctor knew exactly what I needed and helped me feel better than I have felt in a very long time! I was so happy to feel normal for 24 hours! read more