Terrific service and friendly staff. Everything done well and in a timely manner. They also do…read moreminor alterations.

I've been going to Elegance Cleaners 4 years. They do an amazing job on shirts, alterations and…read moreoverall cleaning.

Brought in a pair of pants to have a waist band fixed .Paid 14$ a little steep but fine . Came back…read moreto pick up and apparently they want another 14$ because they said I didn't pay. not sure if this has happen to someone else but I will never go there again . Wasted time and now money. I was so upset I just walked away leaving the pants there . It is the principle of it . beware make sure you get a proper receipt and not just a P written in a claim ticket.

This is a case where you can't judge a book by it's cover. I've been going to this tailor shop for…read moremany years for alterations and small sewing jobs and they do a fine job. Their prices are very reasonable and a fairly quick turn around time too. Nothing fancy in appearances, just good work. Also, Cash Only!!

Great dry cleaners! Quality service at a good price!…read moreThe best! I have been going to Chapel Hill Dry Cleaners for about 40 years, first when I was a UNC Student, UNC employee and now since retirement! One cannot go wrong with this dry cleaning service! Excellent dry cleaning, courteous and good prices. Take all your dry cleaning services here and you will be happy, glad you did!

The owner is phenomenal and such a kind, wonderful woman. She has-- on numerous occasions-- saved…read moreme by getting garments cleaned with impeccable turn around time. Today, I purchased a dress from Uniquities down the street for a discounted price due to a missing button. I took the dress in and within 3 minutes, the button was replaced at no charge, despite my repeated attempts to pay her. A lovely chapel hill institution that deserves to be cherished for years to come!

I have been going to Crystal cleaners for some time, Last sat I had a terrible experience and it…read morewas not always the first time. Crystal cleaners in Morrsiville is over priced. I had a pair of blacks cub pants that I wanted hemmed, The husband tells me it will be $25 , wanted me to pay up front and the pants would not be ready until after the 4th of July, Keep in mind I was dropping off these pants on 6/22/2024, telling me it will take almost 10 days for a simple pair of black sub pants to be hemmed and wanted payment up front , after i have been a client there for almost 20 years and referred so many people to there business . I told them , that I was not paying $25 up front and waiting 10 days for a simple alteration. I walked out , took my pants and went to Medlin dry cleaners in cary in the lowes food shopping center in Preston, It cost me $15 and my pants were ready that Wednesday 6/26/2024, I thought this was all reasonable. This is not the first time Crystal cleaners in Morrisville has over charged me for simple dry cleaning and alterations. I do not recommend them for any services. They are not treating there local faithful customers fairly. They are overpriced ,want payment upfront ( I have been a customer for 20 years) they know me and that is how I was treated and have to wait 10 days for my work scrub pants. I do not recommend Crystal cleaners, Highly recommend Medlin Dry cleaners.

I called prior to stopping by to ask about pricing for two coats. I described each to the person on…read morethe phone - one a wool coat, and one a peacoat - and they quoted me at $7.25 each. When I dropped them off later that afternoon, I was given a ticket for $36. I explained that I had received a quote for much less and the folks behind the counter just stared at me, shook their heads, and repeated that my ticket cost was correct. I actually left a tip regarding my experience (that Yelp has since removed, citing that tips are for business offerings and services, not experiences), and the owner/manager reached out to me after (screenshot of conversation attached). First of all, I didn't ask for "jacket" pricing and again, I explained each coat in detail. Second, neither were as he assumed with "massive lint, hair, and stains." One was brand new and I wanted it cleaned prior to wearing for the first time and the other had been stored away and smelled a bit dusty. I wouldn't trust this business to honor or provide consistent pricing. I wish I had an experience like those who rated so highly, but that definitely wasn't the case.

Thank you for all your help! Quick service and friendly staff! A bit expensive but I was in a…read morehurry.

Very nice People here. They also do alterations and do excellent work. Maybe they charge a bit…read moremuch, but you get what you pay for, and their work on alterations is fantastic. I'll go there every time I need something altered. They are very good cleaners too. Very reasonably priced considering the prices of the competition. I use them every time I need something dry cleaned.

When I dropped off my clothes, an older woman directed me to the counter where a young child was…read morestanding. I greeted the child and asked, Hello, sweetie. How old are you?" She replied that she was 8 years old. I then requested that an adult assist me with checking in my clothes instead of an 8-year-old child. When I returned today to pick up my clothes, I was immediately approached by the child's grandmother. She told me she did not appreciate me speaking to her granddaughter during my previous visit. I did not get her name, but she was extremely rude, confrontational, and aggressive throughout the interaction. Another employee assisted me, and I simply asked for my clothes so I could leave. As I was leaving, the older woman said, "Yeah, you better leave. I responded that I would be filing a complaint with the Better Business Bureau because of the unprofessional customer service I had experienced. She replied, "Go ahead, my son owns this cleaners." I then told her that she needed to learn how to treat customers with respect. Her response was, Your mother. I have never experienced such unprofessional and disrespectful behavior from a business. The way I was treated was completely unacceptable, and I was genuinely concerned that a child was handling customer transactions. Rather than addressing my concerns respectfully, the grandmother chose to argue and insult me. Based on my experience, I cannot recommend this business. If customer service and professionalism are important to you, I would strongly encourage you to consider taking your business elsewhere.

Staff is friendly and clothes are always cleaned in a timely manner! I've had dresses and bedding…read morecleaned for great prices. Would recommend this place to anyone in the area.

I decided to stop giving my business to this laundromat/cleaners for a couple of reasons. The…read morefirst time I dropped off some clothing items for dry cleaning (jeans, shorts) I was given a one-week turnaround time. There was no special care required for the jeans other than a request for laundry. It was not during any holiday or shutdown time. How ridiculous!!! Secondly, the laundromat is primarily frequented by minorities which is why I think the owner isn't concerned with repairing so many of the machines that have been unoperable for several months. After frequencing the facility for nearly a year and still seeing the same washers and dryers out of order, I inquired with the manager on duty as to why the machines weren't repaired timely which would speed up the wait time during peak hours? The woman became offensive and lied and stated that one washer cost $50,000 to repair. Now, we all know that is not true and most laundromat facilities rent the machines and there are service agreements in place for repairs. As well, I usually frequent the laundromat at night and the floors and machines are not always clean, despite staff being present but usually in the office with the door closed and on the phone on personal phone calls. The onsite manager was so offended by my timely repair question that she became unruly and unprofessional and then talked about my inquiry to a hispanic employee who decided to pick up the unprofessionalism and challenge me also. At the end of the day, my money matters and I choose to spend it where I receive good customer service and feel valued as a customer.

Overpriced and poor cleaning service, drop clothes for dry cleaning and came back with STAINS, they…read moretried a 2nd time and got one stain out but back with another, plus my sweater had NOT been cleaned, it's stilled smelled of my perfume and was partially wrinkled, will NEVER EVER RETURN!

Wonderful people!!! I would definitely recommend!!! They added fur to a hooded parka and tailored a…read moreBurberry trench coat and did a beautiful job! The value is excellent for the service, attention to detail and beautiful tailoring.

My boyfriend and I made an appointment at Tan's to get a suit that was too big altered. The woman…read morewho helped us was very informative and honest when telling us that he would be better off sizing down on a new suit entirely. We really appreciated that they did not try to alter the suit that would not have turned out how we were envisioning! Despite not making any money from the consultation. We will definitely come back here the next time we need an alteration.