Salesman Jeremy was awesome; we were his first sale at this dealership. Totally great experience…read morefrom start to finish was great

Service Department is so rude and dry I would not recommend this dealership I spoke to a man a few…read moredays ago he was so rude it was aggravating. Customer service is not a priority here I was speaking to the receptionist she just transferred me to one of the rudest men in history. Do Better and train your team

Scheduled a basic oil change and inspection…read more My wife and I were met with friendly service advisors and we were given a free shuttle to breakfast and back. Unfortunately, that is all the highlights of today's service experience. After being checked in, I requested that all communication be sent via text msg. This did not happen. I received numerous calls from the new advisor and when I called back I got someone else's voicemail (presumably someone doesn't work there anymore). There seems to be a real disconnect between the advisors and the shop. After returning to the service department, we were told it would be 2-5minutes for the truck to be completed and pulled around so we could leave. 30-40 minutes later, we found out that the oil change was not yet completed because they were out of my specified oil (5w30). After 10 minutes passed I inquired again about the progress on my truck. There was another helpful advisor that said he thought he saw an oil delivery on the counter behind him. Sure enough the oil was delivered and my advisor was not informed. Finally, the oil was added and we were allowed to leave. When we got home, I looked under the hood and noticed they didn't even fill up my windshield wiper fluid which is less that half. It was really disappointing experience today and I hope they iron out their issues.

DO NOT BUY USED CARS HERE!!!!…read more I have been slowly putting money away, just turned 52 years old and have never had a car note in my life and plan to keep it that way. Ran into Nick the salesman who was polite and courteous as all hell and this review should not affect him whatsoever. I see a ad on fb for this 2017 jeep grand Cherokee with 125,000 miles on it, I call nick answers and says cool we'll see you tomorrow. Come in wife takes it for a drive and loves the way it drives. Fill out all the paperwork and pay close to $11,000 all in $100 bills. Have to wait for title to register and plate in Illinois. After a couple days of driving it wife says gary my heat ain't working. It's blowing cold so I grab a jug of coolant and fill it up ok maybe it's low. Week and a half later same thing. Ok now we got a leak or worse. So I scope the water pump and see no moisture around there and fill up coolant for the third time checking all the hoses. Squeezing make sure when under pressure it's not spraying to no avail. Kinda forget about it until 10 more days needs more coolant. Decide to call around and get a diagnosis from a shop. Told bad head gasket but I don't want to believe a company as big as Toyota of Merrillville would sell me a vehicle with a bad head gasket. 2 weeks later (had to make appt) I get into the 2nd shop and they don't repair them but diagnose them in black and white a multi million dollar car company screwed the lil man to make a buck. They can afford to eat something like this, understand I bought as is with no warranty implied but the fact that yall even put this on ur lot at such a high price when it should of gone to auction is absurd! So take note if you got a pos and bring it to this place just realize they gonna rake someone like me over the coals and overcharge them for it without doing any repairs outside a oil change and maybe tire rotation. I wouldn't send my blind sisters ex husband here whom I hate! This place just has a deceptive practice and will be contacting attorney generals office because if they topped off the fluids and didn't see the additives in coolant floating then they put it in there. And now after investing $11,000 in a vehicle now I gotta spend another $3000+ fixing a head gasket and hope the head or pistons aren't warped. This place is PATHETIC!!!! Owner should be ashamed of himself if I had the money id rent a billboard right on hwy stating they sell cars with bad head gaskets I'm sorry this is so long winded but I needed to get it all out and if I can stop even 1 person from being ripped off like I was then it will all be worth it!

Decided how much time to buy another vehicle and I don't wanna spend all this money. I'm brand new…read morevehicles so I contacted Carmax immediately was approved and from the minute I did the application to the second I left I could not be more pleased the way I was treated with such dignity and respect like I was part of the family. I wanna give a big shout out to Ken and to Cassandra and Ryan all for making it a wonderful wonderful experience the car is fantastic. It rides like a dream and I couldn't be happier. I recommend everyone if you're looking for a new vehicle go to Carmax. They have a variety and they just treat you so well and they go out of their way to make sure your experience is wonderful. Thank you so much again. Can't wait to see you again in a few years.

had to wait until over 45 minutes for an appraisal and when that was finally done they offered me…read more$500 for a clean car and said i had to wait another 30 minutes to print my check, shitty company mfs just wanna make a profit

What a phenomenal experience! THIS is what buying a car should be like…read more Last Saturday we went to a different Hyundai dealership, ready to buy a car. The salesman was nice, we had a tentative agreement - depending on whether or not they could get what we wanted. Not only couldn't they get it, but their manager also retracted a different offer that they had made. It left us out both time and money for simply having attempted to shop with them. Yesterday, we called Webb Hyundai and spoke with Cliff. We knew the exact car that we wanted, if they still had it, and he quickly confirmed it. We talked about price and ended up with what we feel is a very fair deal. We drove 2 and a half hours one way, to go buy a car... and it was well worth it. Knowing that we had a long drive back and forth, Cliff and the rest worked with us in route to get as much of the paperwork prepped as possible. Sure, they valued our business, but they also valued our TIME. The manager at the other dealership in Ft Wayne? Not so much. We arrived to find the car freshly detailed, gassed up, and sheltered out of the rain to keep it as nice as possible for us. The transaction was a breeze and Rob, their finance guy, was informative and lent us the benefit of his 17 years with Hyundai with suggestions on what paperwork to keep where, and how to best move forward if there are any warranty questions. I spent ** 5 hours ** driving back and forth to and from Merrillville last night and it was worth it. The folks at Webb are the sorts of folks you want to deal with, from the top all the way down. Not all dealerships can make that claim. So, if you get the runaround someplace else? Or simply want to skip the runaround altogether? Make the drive to Webb Hyundai, ask for Cliff, and he'll see that everything goes smoothly.

What a horrible service department. Rude and unprofessional. Please do not buy a car here because…read moreas soon as service is needed you will regret your decision. Everybody stands around but nothing gets done. They promise and promise but never deliver on their promises. Save yourself the headaches and buy elsewhere. I would give them zero stars if I could.

Because of Mike I don't have to hike. Everything was smooth 10/10 transaction and experience. I…read morecame in hoping I can drive to work tonight and the dream became true with great numbers and service

Sold a car with no title. After 45 days still. I title. Did they steal the car? No idea. Is it a…read morebranded title, who knows. Total rip off

My wife and I saw a 2013 Audi TTS on their website that we were interested in. So my wife contacted…read morethem and set up a time to see and test drive the car. Drew was our sales associate and was friendly and it felt like we have known him for years! We test drove the car and it looked and handled great, there was a light on the Drew said was probably a low battery because it had been in the show room for over 3 months. We talked it over and purchased the vehicle. By this time it was late Saturday afternoon and we had a 2 hour drive to get back home. We finished our paperwork and decided to stop at a restaurant to grab a bite before our drive home. When we finished the car wouldn't start because the battery was dead! So I called Drew and within 15 minutes he showed up with a new battery! He took the dead battery out and realized Autozone gave him the wrong battery. He apologized and headed off again, this time he drove back to Jabaay and grabbed a battery that was the correct size that looked brand new. He installed the new battery and put the trunk back together. (Yes, I said trunk!) Audi TTS has the battery in the trunk and it's quite the process to install a new battery! He stayed until we fired it up and no engine lights we on! We would recommend this Dealership and especially Drew to anyone looking for a quality used car. It's been about a month and we love our TTS! Thank you Jabaay! And Drew, thank you for service above and beyond! Boyd and Rhonda Minton

I bought a 2002 white corvette convertible a couple of years ago for a Christmas present for my…read morewife (she lets me drive it also). Low mileage, body in fantastic shape and I could eat off of the engine. Nice, no pressure salesman who even ran the CarFax for me. I could see that the car had never been in an accident and the maintenance record was fairly complete. Price was right-on and in my mind very good. It's been a pleasure to drive although we do store it over winter.

The service department is a joke. There is no honesty or integrity at all. Our 4 month old…read morebattery kept dying. We had it jumped by AAA. They said the alternator was in great shape. We brought it to Nissan to see if there was an electrical parasitic draw. They checked and said no it was the alternator to the tune of $2300.00 and a clamp was needed for $300.00 - with tax and fees the total bill was $2934.00. I told them AAA said alternator was fine. They disagreed. Long story short I picked up the car and took it to a mechanic. Come to find out alternator was in great shape. The problem was a bad cell in the Die Hard battery which is under warranty. They are swapping it out for a new battery at NO CHARGE. Free diagnostic testing. RUN from the service department!!!

We purchased a new 2022 Rogue from Southlake that has the lifetime warranty. I am pleased to say we…read moreare in the process of trading it in on another car brand. Vehicle was fine but dealing with Southlake Nissan was terrible. The warranty is scam, change brake fluid at 20,000 miles and spend three hours for an oil change so sales can badger you about buying your vehicle if you purchase a newer one from them or finance the inflated routine maintenance. The real eye opener was when we finished the deal to trade in our Rogue. Instead of my wife saying she's not looking forward to a payment again, it was "Thank god I don't have to go to Southlake Nissan anymore".

Shant Taroyan was very helpful. we told him our budget and helped us out. we didn't expect to…read morewalk out of here with a "NEW" SUV W/bells & whistles @ and affordable price and we did

I purchased a new 2025 Chevrolet Silverado from Chevrolet of Merrillville on October 17, 2025, and…read morethis situation is STILL not resolved months later. I flew from Virginia to Indiana to pick the truck up and what should have been a straightforward cash purchase turned into an 8-hour ordeal at the dealership. Before traveling there, I specifically asked whether I needed a cashier's check and was told I did not. Once I arrived, they suddenly did not want to accept my personal check and also refused to accept a business check, which is ultimately why the purchase had to be completed in my personal name instead of through my company. The problems continued after the sale. There was a major delay getting the MSO/title paperwork, which created registration issues, and I paid $2,455.35 in Indiana reciprocal sales tax at the dealership only to later end up paying Virginia sales tax again because the credit could not be properly applied. I eventually had to file a complaint with the Indiana Attorney General Consumer Protection Division. The dealership's attorneys are now blaming the title/entity structure, despite the fact that the dealership itself refused to accept the business check that would have allowed the transaction to be completed under the business name in the first place. At this point I've spent months dealing with paperwork, DMV issues, tax issues, and legal correspondence over what should have been a simple truck purchase. If you are buying from out of state, especially as a business owner, I would strongly recommend getting every payment, title, tax, and registration detail in writing before making the trip.