Ulises has great customer service skills everything went smooth no issues at all best in the…read morebusiness

Not that my experience is going to change anyone's mind because when you are determined to get a…read morecar and there is a convincing salesperson involved, you are probably going to do what you want to do anyway. But I'm still going to say this: please be careful. I know it's easy to focus on the "right now" and not think long term, especially when you are stressed, desperate, or just trying to survive. I've been there. But trust me, these decisions follow you for years. In August 2022, I purchased a vehicle from Gary Bryan/Auto Cave, and it turned out to be the worst financial decision of my life. I wasn't young or inexperienced. I was simply desperate and needed transportation immediately. A friend of a friend recommended them, so I went. If you are in a difficult situation, I understand doing what you feel you have to do. But please read every single document before signing anything. If you don't understand it, take a picture and run it through ChatGPT, Google Gemini, Copilot, or anything else that can help you make an informed decision. I purchased a 2009 Lexus, and by the end of this loan I will have paid more than three times the Kelley Blue Book value of the car. At the time, the lot looked appealing because most of the vehicles were luxury brands, but looking back, that presentation distracted from the actual loan terms. An interest rate over 20% is predatory lending. Period. One of the biggest lessons I learned is that having a vehicle is not the same thing as building financial stability. A dealership may have stricter requirements, but they also typically report positive payment history to the credit bureaus, offer refinancing options, hardship programs, and other protections that matter in the long run. That matters when you eventually want a home, better credit, savings, or a newer vehicle. I've had this car for about three and a half years, and honestly, I may have actively driven it for only about a year total. It's currently parked. I'm making my final payment next week, and when I do, I'll be requesting a complete payment ledger. I especially want young women to understand how easy it is to end up in financially predatory situations when nobody has taught you what to look for. Wanting a car is understandable. Needing transportation is real. But excitement and urgency can cloud judgment fast. Also, be careful with bundled insurance options. In many cases, you will still need separate coverage to legally drive, so you may end up paying twice. If you do decide to move forward with a high interest vehicle purchase, at least secure your own full coverage insurance and really evaluate the loan terms before signing. And another thing: think realistically about your job stability. If the loan term is three years, ask yourself if your income situation truly feels secure enough to carry that obligation for three years straight. These companies want their payment every two weeks no matter what happens in your life. Will they put you in a car? Absolutely. Will you realistically keep that car comfortably for the full length of the loan? That's a different conversation. Please explore all your options first. Traditional dealerships, credit unions, first time buyer programs, even certified used programs can sometimes put you in a far better situation long term. If your payment is going to be high either way, at least make sure you are getting reliable terms, credit reporting, and protections with it. I'm sharing this because I wish someone had explained it to me this clearly before I signed.

I had a terrible experience with AutoSavvy in Duncanville and would not recommend buying a vehicle…read morehere. I purchased a 2022 Honda Odyssey expecting it had been properly repaired and inspected. However, at just 30,000 miles, the transmission completely failed. That is not normal wear and tear and raises serious concerns about the quality of the prior repairs done before the vehicle was sold. At the time of purchase, I was also sold an extended warranty through Endurance Warranty Services, which gave me a sense of security. When the transmission failed, the claim was denied leaving me responsible for a major repair out of pocket. So the reality ended up being: A branded title vehicle with a major mechanical failure, combined with a warranty that did not cover the issue when it mattered most. This has been stressful, time-consuming, and expensive, and it completely changed the value of what I thought I was purchasing. My advice: Do not rely on the warranty alone, and do not assume these vehicles have been repaired to a reliable standard. Get an independent inspection and ask very detailed questions before buying. I regret this purchase and would not buy from here again.

I purchased a 2018 Explorer here. salesperson was nice enough, but I was very tired and did not…read morethink this one through. 1- Before agreeing on a vehicle, ask what interest rates and what finance companies they have pulled up. I had a pre approved rate with Capital 1. The rate I was given was higher, but salesperson said the estimate was based on the Capital 1 rate... it wasn't. 2- Ask for a complete breakdown of what is being financed. I was charged $999 for vehicle enhancements... 3- Don't let them just give you monthly payment totals based on your down payment. Ask HOW they came to those estimates. 4- Be sure you have license plate holders in the front AND back... in Texas you have to have these. I had to go back to dealership. 5- Be rested and clear headed. I don't know if I would go back to this dealership.

They don't let you do trade ins until 75% of the balance is paid what since does that make by that…read more time the vehicle will have more mileage on it and probably be harder to sell on there end

Please don't buy a car here this place is full of BS because they were lied to your face and woman…read morethey say they'll go half on your payment on your car note then turn around they lie about it All you have to do is be honest is but you know what they can have this car I would drop this car off this weekend and they can keep it cuz I'm not paying no more money on this damn car It's not even worth it It's so much s*** around with this car that didn't fix nothing on this car and I'm going to show you proof what's wrong with this car in the palace on my windows are messed up too because you can hear the air coming through the window I will not buy cars from here They say they fix it the last time but I went back up there they still didn't fix it

Review: Legacy Toyota of Dallas vs. Toyota/Scion Vandergriff in Arlington…read more I recently purchased the exact same tire center cap from both Legacy Toyota of Dallas and Toyota/Scion Vandergriff in Arlington--and I was absolutely stunned by the difference in price for the same part. We're talking about the exact same OEM item, yet the cost at Vandergriff was significantly higher. Help me understand how two dealerships, both under the Toyota brand, can justify charging customers such different prices for identical parts. This is not just frustrating--it's unacceptable. As a loyal Toyota customer, I expect consistency and fairness, especially when dealing with genuine Toyota parts. Legacy Toyota of Dallas has officially earned my business full-time. From now on, I'll be going there for all my service needs, parts purchases, and when the time comes, my next vehicle. Their pricing is fair, transparent, and respectful of the customer. Legacy Toyota for the win!

Went to Legacy Toyota twice last week for air pressure signal maintenance but I received little…read moreservice. The 1st time they put air in my tires but didn't check them. The problem remained and they sent me on my way. The 2nd day I went to Legacy I waited one and a half hours and received no service for my tire.

My review is about the service department. I scheduled a recall repair for my 2021 Telluride. This…read morewas my first visit at this dealership after moving to Dallas. My service advisor was George/Jorge and he was very good. He recorded a video of the exterior condition of my car before coming in to set up the appointment. He took the time to look at my service receipt from another dealer to determine what was necessary other than the recall repair. What is nice about this service department is that there is a big bulletin board that lists what is done at each routine service appointment and what it costs. This is something I have not seen elsewhere. When I arrived to pick up my car, George went over the invoice to show me what had been done, noting no charges, and he personally went to get my car. He answered several questions I had which I appreciated. It seems that a lot of the complaints on here have to do with buying cars, a process that can be very frustrating these days. Don't take this frustration out on the service department.

1 Star - No Loaner, No Communication During Active Safety Recall / Buyback Case…read more I brought my vehicle to Kia Southwest after discovering a serious safety recall that made the car unsafe to drive. The dealership took possession of the vehicle and informed me it is now under review for a manufacturer buyback. While the buyback process is underway, the handling of this situation has been completely unacceptable. Despite the severity of the issue, Kia Southwest has: Refused to provide a loaner or rental vehicle Failed to provide consistent communication or updates Offered no clear timeline or expectations I am now left without transportation and without answers, while still dealing with the financial obligations tied to this vehicle. For a manufacturer-authorized dealership handling a safety-related recall and buyback, this lack of support raises concerns regarding basic customer care standards and potential obligations under consumer protection laws, including the Texas Deceptive Trade Practices Act (DTPA). At minimum, situations involving unsafe vehicles and manufacturer defects should include: Temporary transportation assistance Clear and timely communication A defined process for resolution None of these have been provided. Due to the lack of responsiveness and support, I am also considering escalating this matter by filing complaints with the Texas Attorney General, the Better Business Bureau, and pursuing further action if necessary. I would strongly advise others to be cautious when relying on this location for assistance with serious recall-related issues.

I got a really good deal on a used car that was in great shape, low miles and clean title. No…read morecomplaints! Cruising since July!

Bought a used/repaired late model Honda Accord from this company in May, 2015…read more With regards to 2013 post, even if a vehicle has been in an accident that doesn't NECESSARILY mean it gets a Salvage title. If the accident was minor or moderate but fixable the title may not be affected. This will vary state by state, possibly county by county, and insurance company by insurance company. As to the 2014 review I know this company does deal with clean, salvage, and "rebuilt" titles. Perhaps they were trying to mislead, or perhaps they honestly forgot which title applied to the vehicle until the paperwork was being processed. We all have "brain farts". The Accord we bought had been in an accident and was sold by an insurance company via auto auction with a clean title. The CARFAX report does separately indicate an accident report but confirms and supposedly CARFAX guarantees the "clean" title status. The vehicle was repaired and offered for sale. The folks we worked with at OCS motors showed us the "before" photos and we checked over the car carefully. No auto body shop is perfect, no repair job is perfect, and there were a couple minor paint flaws at the edges of the bumper but overall it was a great repair job and we decided the price asked was a very fair price for a repaired vehicle with clean Texas title. The vehicle drove and handled like a brand new car, so we're very happy with the price paid for a good vehicle with some cosmetic blemishes.

Very bad business. Please know that too many people from all over are complaining about the Yrash…read morecard they try to sell. They are SCAMMERS. Never purchase anything from this place off hwy 67. Cars run for that week only. WARNING!!!! Run Run Run do not give this place your money!!!° No matter how good it sounds.

AUTOWORLD Duncanville, TX sold a shitty car to a kid buying his first car with his bonus pay from…read moreUncle Sam.....he end up losing $2000 due to his just returning the car and to the short prick owner Gary and his snaggledtooth coon who still under his massa commands didn't give one fuck or truly wanted to help him out, they easily made $2000 and got the car back. Please don't not buy from the place. At the end of the karma shows that Texas size ass of hers. Buyer beware. I filed a File a complaint with State Consumer Protection Agency or the Federal Trade Commission, the State's Attorney office, CFPB and the BBB Auto line of Texas. One last thing I pray to god Sewell isn't allowing this place to carry its name...

You get what you pay for. I was sold a car with power steering issues. When I drove the car the…read morepower steering fluid was full so the steering wheel was fine. The longer I drove the harder the steering wheel got. I had to go to a mechanic to get it fixed. Not transparent

HORRIBLE Sold me a car that they knew had MULTIPLE issues wouldn't reco buying even a camry off of…read morethese SCAMMERS (Power steering leak , starting motor issues , Oil leaks , cars broken down 2 times already Don't ever buy from these scammers even for 10$

"Exceeds Expectations!"…read more I went in expecting to purchase a used Jeep I saw online. Paul Chappell took the time to give me all of my options and was never pushy. I ended up getting that same Jeep that I LOVE and could afford. He even took the time to make sure I knew how everything worked and was set up properly. I highly recommend Freedom Dodge. It was worth the hour drive to get there.

The sales rep are liars and the finance manager CARLOS GUTIERREZ is so unprofessional he should be…read morefired. Don't go to this place for a car they don't care about helping you only about closing deals.