These guys are amazing at their work. Very professional, honest and knowledgeable. They are the…read morereal deal - trust them to get the work done right. I took my vehicle there for the first time not knowing what to expect. I walked in to see Usman because he answered my call to inspect the issue with my Power Liftgate jammed and no longer working which was the source of so much stress for me over the weekend, and in 10 minutes they solved the issue! They did this without further damage to my vehicle (I tried to fix it on my own). They will not disappoint. I will be a customer for life!! Thank you so much Usman!!

Usman and his team did an amazing job on my Lexus. He talked to us through the entire repair and…read moreexplained what could be expected through out the process. Up front he gave us an honest estimate and stayed true to his word. He provided a reasonable turn around time and when we got the car back it looked amazing as if nothing ever occurred, I will be returning.

I'm extremely grateful for the team at Clay Cooley Nissan Irving. From beginning to end, the entire…read moredealership showed patience, professionalism, and genuine care. Shaun was very welcoming and supportive, Jamarcus my service advisor stayed available and made sure I understood every step, and Mr. Gonzalez, the service manager, is a tremendous leader who leads by example. The way the team worked together created a positive and encouraging environment that helped turn what began as a stressful situation into a smooth and reassuring experience. The atmosphere at this dealership is uplifting, the attitudes are genuine, and they truly stand behind the work and the people they serve. Highly recommend Clay Cooley Nissan Irving to anyone in need of car service or sales support. With deep gratitude, I want to thank Shaun, Jamarcus, and Mr. Gonzalez for helping me tremendously and treating me with such respect and care throughout the process. I am beyond thankful for the patience, kindness, and integrity shown here it's an experience I'll never forget, and I'll always be grateful to this dealership for standing by their word and their work.

No stars if I had the option…read more My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley Nissan replaced the fuel injectors. We picked the vehicle up, loaded our family, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle had already been through, that was the breaking point. What disappoints me most is Clay Cooley ghosted me afterward. I emailed the general manager, the service manager, and the service advisor. Weeks later, not one person has responded. No phone call. No email. No follow-up. Nothing. I still have the emails. When a vehicle has been through a blown engine, major repairs, recalls, weeks in the shop, and keeps failing, the least a dealership can do is respond to the customer. They didn't. That says everything.

I needed to have the LED daytime running light replaced on my car. I called the day before, and…read moreJuan made the appointment for 10:00 A.M. the following day. I arrived a few minutes after 10:00. Juan was nowhere to be found at the dealership. He arrived shortly before 10:30, saying he was on a test drive. He got me in line for service. After waiting three hours, he came and told me it would be an additional 30 to 40 minutes. I questioned the time. He said we are super busy today. I understood, but I had an appointment. After close to four hours, he brought me my key and checked me out. I left at 2:42 P.M. I live approximately 16 miles away. I started with a full tank of gas. I was furious to see they had used approximately 1/4th of a tank of gas. Either someone ran an errand, or they just let my car sit and idle. Both are inappropriate.

I'm absolutely amazed by how they can stay in business…read more.. First, Chris in Service was my point of contact, and he's a great guy. He was helpful and very nice. My daughter's Honda Pilot developed a strange sound. Long story short, I replaced the timing belt (which took me about 4 hours in my garage), which, unfortunately, didn't correct the issue. I determined that a professional Honda service center could troubleshoot the deeper problem better than I could. Today, I was told that to find the problem, they needed to replace the timing belt, and start there. They wanted to charge me $2,300 to change a timing belt! They said it was a 7 hour job. The Honda manual says it's a 2.1 hour job. They also said that if they couldn't get the timing right, then we'd just have to throw away the engine and get a new one. What??? Don't go there. it is my opoinion that they are dishonest and exorbitantly expensive.

There were some ok qualities about this place but i doubt a car dealership will ever above a 3 from…read moreme seeing as how much they charge for cars and repairs. But the irritating part about this place is I called multiple times if our registration sticker was ready and it finally was so she asked if I would like for them to mail it to me and i said yes. 2 weeks later nothing so I went by and picked it up. I guess maybe dont ask if I want something like that done if you dont intend on doing it.

1 Star - No Loaner, No Communication During Active Safety Recall / Buyback Case…read more I brought my vehicle to Kia Southwest after discovering a serious safety recall that made the car unsafe to drive. The dealership took possession of the vehicle and informed me it is now under review for a manufacturer buyback. While the buyback process is underway, the handling of this situation has been completely unacceptable. Despite the severity of the issue, Kia Southwest has: Refused to provide a loaner or rental vehicle Failed to provide consistent communication or updates Offered no clear timeline or expectations I am now left without transportation and without answers, while still dealing with the financial obligations tied to this vehicle. For a manufacturer-authorized dealership handling a safety-related recall and buyback, this lack of support raises concerns regarding basic customer care standards and potential obligations under consumer protection laws, including the Texas Deceptive Trade Practices Act (DTPA). At minimum, situations involving unsafe vehicles and manufacturer defects should include: Temporary transportation assistance Clear and timely communication A defined process for resolution None of these have been provided. Due to the lack of responsiveness and support, I am also considering escalating this matter by filing complaints with the Texas Attorney General, the Better Business Bureau, and pursuing further action if necessary. I would strongly advise others to be cautious when relying on this location for assistance with serious recall-related issues.

You get what you pay for. I was sold a car with power steering issues. When I drove the car the…read morepower steering fluid was full so the steering wheel was fine. The longer I drove the harder the steering wheel got. I had to go to a mechanic to get it fixed. Not transparent

HORRIBLE Sold me a car that they knew had MULTIPLE issues wouldn't reco buying even a camry off of…read morethese SCAMMERS (Power steering leak , starting motor issues , Oil leaks , cars broken down 2 times already Don't ever buy from these scammers even for 10$

I had a terrible experience with AutoSavvy in Duncanville and would not recommend buying a vehicle…read morehere. I purchased a 2022 Honda Odyssey expecting it had been properly repaired and inspected. However, at just 30,000 miles, the transmission completely failed. That is not normal wear and tear and raises serious concerns about the quality of the prior repairs done before the vehicle was sold. At the time of purchase, I was also sold an extended warranty through Endurance Warranty Services, which gave me a sense of security. When the transmission failed, the claim was denied leaving me responsible for a major repair out of pocket. So the reality ended up being: A branded title vehicle with a major mechanical failure, combined with a warranty that did not cover the issue when it mattered most. This has been stressful, time-consuming, and expensive, and it completely changed the value of what I thought I was purchasing. My advice: Do not rely on the warranty alone, and do not assume these vehicles have been repaired to a reliable standard. Get an independent inspection and ask very detailed questions before buying. I regret this purchase and would not buy from here again.

I purchased a 2018 Explorer here. salesperson was nice enough, but I was very tired and did not…read morethink this one through. 1- Before agreeing on a vehicle, ask what interest rates and what finance companies they have pulled up. I had a pre approved rate with Capital 1. The rate I was given was higher, but salesperson said the estimate was based on the Capital 1 rate... it wasn't. 2- Ask for a complete breakdown of what is being financed. I was charged $999 for vehicle enhancements... 3- Don't let them just give you monthly payment totals based on your down payment. Ask HOW they came to those estimates. 4- Be sure you have license plate holders in the front AND back... in Texas you have to have these. I had to go back to dealership. 5- Be rested and clear headed. I don't know if I would go back to this dealership.

no les recomiendo, yo cometí el error de comprar un vehículo con ellos prácticamente te engañan…read morepara poder comprar y ala hora de la verdad te salen con otra cosa no se los recomiendo

Cometí el gran error de haber dejado que una empleada del concesionario, escribiera una reseña…read morepositiva en mi nombre.Me lo pidio y lo hizo mientras yo estaba siendo grabada firmando el contrato electrónico en una oficina trasera. Más adelante, borré esa reseña porque no reflejaba mi experiencia real, pero aun así la siguen mostrando en su sitio web sin mi autorización cuando yo ya les mandé un email demando que se quitara ese review . Me dijeron que podría refinanciar el carro más adelante, pero cuando busqué asesoría profesional, me informaron que el precio del vehículo estaba extremadamente inflado y que ningún banco serio me lo iba a refinanciar por ese monto. Claramente, me vendieron un carro con sobreprecio. Aunque dicen que uno firma por decisión propia, el proceso fue manipulador y lleno de presión. Cuando quise decir que ya no quería el carro, al momento que estaba firmando el contrato electrónico me salí del la oficina trasera para informales me hicieron sentir que tener miedo era "normal" y me convencieron de seguir. Hoy me doy cuenta que debí confiar en mi intuición desde el principio. Compré el carro un sábado y lo regresé el lunes, ya que el domingo no abren. Lo tuve solamente 3 días, y aun así se quedaron con todo mi enganche. Este negocio se aprovecha de las personas, vende autos a precios inflados. Cuando fui a regresar el carro, me porté súper amable con todos, porque yo no soy una persona conflictiva. Aun así, intentaron convencerme de que me quedara con el vehículo. El gerente del dealership, , me dijo directamente que a ellos les daba igual si yo lo regresaba, pero que la única afectada iba a ser yo. Yo le agradecí por haberme explicado todo, pero le dejé claro que no me sentía cómoda con el precio y que venía a devolverlo. Me dio un número para llamar y avisar que iba a regresar el auto, pero lo hizo con sarcasmo, diciéndome: "A ver si te contestan". Para su sorpresa, sí me contestaron y pude devolver el vehículo. Y claro, cuando uno se queja, lo primero que te dicen es: "Nuestro lote no se te dio ninguna mala atención, y se te explicó todo detalladamente no te obligamos a hacer nada y todo quedó grabado ". Usan ese discurso para intimidar y para no asumir responsabilidad por la forma en que manejan sus ventas .Este review lo escribo para que no les pase lo mismo que me pasó a mí por no haberme informado antes de hacer tratos con este dealership. Que este tipo de concesionarios sea su última opción.