These guys are amazing at their work. Very professional, honest and knowledgeable. They are the…read morereal deal - trust them to get the work done right. I took my vehicle there for the first time not knowing what to expect. I walked in to see Usman because he answered my call to inspect the issue with my Power Liftgate jammed and no longer working which was the source of so much stress for me over the weekend, and in 10 minutes they solved the issue! They did this without further damage to my vehicle (I tried to fix it on my own). They will not disappoint. I will be a customer for life!! Thank you so much Usman!!

Usman and his team did an amazing job on my Lexus. He talked to us through the entire repair and…read moreexplained what could be expected through out the process. Up front he gave us an honest estimate and stayed true to his word. He provided a reasonable turn around time and when we got the car back it looked amazing as if nothing ever occurred, I will be returning.

Mrs. Darcy was a great sales lady. she helped with all our needs and got us out in our new car. I…read morelove it and thank her dearly

No stars if I had the option…read more My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley Nissan replaced the fuel injectors. We picked the vehicle up, loaded our family, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle had already been through, that was the breaking point. What disappoints me most is Clay Cooley ghosted me afterward. I emailed the general manager, the service manager, and the service advisor. Weeks later, not one person has responded. No phone call. No email. No follow-up. Nothing. I still have the emails. When a vehicle has been through a blown engine, major repairs, recalls, weeks in the shop, and keeps failing, the least a dealership can do is respond to the customer. They didn't. That says everything.

This is the second time this month we've brought our family van in for service…read more The first time around David assisted me - he was attentive and very helpful. He ensured that I had a loaner vehicle to get to and back from work. They kept us informed about our vehicle and promptly notified us when the van was ready for pick up. We picked up the van and it was washed. Second time around was for an alignment. Dropped the van off with Mike. He listened to my questions and concerns. Was patient with me while I called my husband on the phone to run some things by him. The guys here take their time and make sure that you are taken care of from start to finish. Great experience so far. Will definitely continue servicing our van here.

I needed to have the LED daytime running light replaced on my car. I called the day before, and…read moreJuan made the appointment for 10:00 A.M. the following day. I arrived a few minutes after 10:00. Juan was nowhere to be found at the dealership. He arrived shortly before 10:30, saying he was on a test drive. He got me in line for service. After waiting three hours, he came and told me it would be an additional 30 to 40 minutes. I questioned the time. He said we are super busy today. I understood, but I had an appointment. After close to four hours, he brought me my key and checked me out. I left at 2:42 P.M. I live approximately 16 miles away. I started with a full tank of gas. I was furious to see they had used approximately 1/4th of a tank of gas. Either someone ran an errand, or they just let my car sit and idle. Both are inappropriate.

There were some ok qualities about this place but i doubt a car dealership will ever above a 3 from…read moreme seeing as how much they charge for cars and repairs. But the irritating part about this place is I called multiple times if our registration sticker was ready and it finally was so she asked if I would like for them to mail it to me and i said yes. 2 weeks later nothing so I went by and picked it up. I guess maybe dont ask if I want something like that done if you dont intend on doing it.

1 Star - No Loaner, No Communication During Active Safety Recall / Buyback Case…read more I brought my vehicle to Kia Southwest after discovering a serious safety recall that made the car unsafe to drive. The dealership took possession of the vehicle and informed me it is now under review for a manufacturer buyback. While the buyback process is underway, the handling of this situation has been completely unacceptable. Despite the severity of the issue, Kia Southwest has: Refused to provide a loaner or rental vehicle Failed to provide consistent communication or updates Offered no clear timeline or expectations I am now left without transportation and without answers, while still dealing with the financial obligations tied to this vehicle. For a manufacturer-authorized dealership handling a safety-related recall and buyback, this lack of support raises concerns regarding basic customer care standards and potential obligations under consumer protection laws, including the Texas Deceptive Trade Practices Act (DTPA). At minimum, situations involving unsafe vehicles and manufacturer defects should include: Temporary transportation assistance Clear and timely communication A defined process for resolution None of these have been provided. Due to the lack of responsiveness and support, I am also considering escalating this matter by filing complaints with the Texas Attorney General, the Better Business Bureau, and pursuing further action if necessary. I would strongly advise others to be cautious when relying on this location for assistance with serious recall-related issues.

You get what you pay for. I was sold a car with power steering issues. When I drove the car the…read morepower steering fluid was full so the steering wheel was fine. The longer I drove the harder the steering wheel got. I had to go to a mechanic to get it fixed. Not transparent

HORRIBLE Sold me a car that they knew had MULTIPLE issues wouldn't reco buying even a camry off of…read morethese SCAMMERS (Power steering leak , starting motor issues , Oil leaks , cars broken down 2 times already Don't ever buy from these scammers even for 10$

I had a terrible experience with AutoSavvy in Duncanville and would not recommend buying a vehicle…read morehere. I purchased a 2022 Honda Odyssey expecting it had been properly repaired and inspected. However, at just 30,000 miles, the transmission completely failed. That is not normal wear and tear and raises serious concerns about the quality of the prior repairs done before the vehicle was sold. At the time of purchase, I was also sold an extended warranty through Endurance Warranty Services, which gave me a sense of security. When the transmission failed, the claim was denied leaving me responsible for a major repair out of pocket. So the reality ended up being: A branded title vehicle with a major mechanical failure, combined with a warranty that did not cover the issue when it mattered most. This has been stressful, time-consuming, and expensive, and it completely changed the value of what I thought I was purchasing. My advice: Do not rely on the warranty alone, and do not assume these vehicles have been repaired to a reliable standard. Get an independent inspection and ask very detailed questions before buying. I regret this purchase and would not buy from here again.

I purchased a 2018 Explorer here. salesperson was nice enough, but I was very tired and did not…read morethink this one through. 1- Before agreeing on a vehicle, ask what interest rates and what finance companies they have pulled up. I had a pre approved rate with Capital 1. The rate I was given was higher, but salesperson said the estimate was based on the Capital 1 rate... it wasn't. 2- Ask for a complete breakdown of what is being financed. I was charged $999 for vehicle enhancements... 3- Don't let them just give you monthly payment totals based on your down payment. Ask HOW they came to those estimates. 4- Be sure you have license plate holders in the front AND back... in Texas you have to have these. I had to go back to dealership. 5- Be rested and clear headed. I don't know if I would go back to this dealership.

no les recomiendo, yo cometí el error de comprar un vehículo con ellos prácticamente te engañan…read morepara poder comprar y ala hora de la verdad te salen con otra cosa no se los recomiendo

By far, this is the worst possible place to buy a vehicle, you will live the rest of your life…read moreregretting your mistake. It's a huge scam top to bottom, from the sales department, down to the service department. THEY DONT GIVE A F...K about the customer once they get their $ and a contract signed, you're on your own. Try making a complaint to their "complaint department " and you will get absolutely nowhere. It's all a huge scam too to bottom. Proceed at your own risk.