So I forgot to update my review years are . The issue I had was with my propane company. There…read morewas something stuck in their tubing which restricted the propane flow. The issue was resolved after BOTH. Paradise Grills AND my propane provider came out at the same time. It took about 10 minutes for them to find the candy wrapper (WTF!?!?!?!?!?!?) stuck in the propane pipe. After the wrapper was removed EVERYTHING worked like a dream and has been perfect for the last 5 years.

We purchased the St. Croix 8' Grill, September 2025.It has been less than a year and we noticed two…read morecracks on the corners. Since it has been less than a year we contacted an office send in pictures and this was their reply-from Mary Patton-We submitted the warranty claim; unfortunately, we cannot replace the countertop because the damage was not caused by a manufacturing defect. The Countertop has a LIMITED lifetime warranty covering original workmanship defects. You have a one year warranty covering original workmanship defects in topside and edge band surfaces. As with ANY stone/granite surface, chips and cracking may occur. If you are interested, we can sell you a replacement countertop at a reduced price. The fact that there are two similar cracks at corners suggests a stress or fabrication issue rather than a single accidental impact. Yet they can't help me. Don't waste your money as they are not cheap! Still waiting on them to reply to my last email.

I bought an outdoor kitchen years ago from Brandon Flores at a different location. Recently I went…read morein to the newer Winter Garden location to buy a new cover for my grill and to my surprise, Brandon was there working. After chatting it up for a while and having him help me out with what I needed, I decided that he deserved for me to do something I don't regularly go out of my way to do. Write a review. My review is for both Brandon and the Paradise Grills Winter Garden location/company. First off, Id been in other outdoor furniture and grill type stores before but whenever I've been interested in something, the sales people always make me feel like I'm at a crummy used car dealership. This is probably why I buy 80% of my outdoor accessories and furniture on the internet nowadays but an outdoor kitchen just felt like too big and important of a purchase to not go see and feel in person. Although it's been some time since my purchase, I remember thinking that Brandon felt more like a buddy that was helping me make my back patio a cool hangout space than he did a salesman. He was easy to talk to, knew every detail about every piece of anything in that showroom and even helped out on the price and threw in a couple of accessories without me having to ask. As far as the kitchen and grill itself, they immediately became a talking point and hangout area that transformed my back patio in to my own personal paradise that my friends and family flock to. It's become the natural place to spend time whenever I have guests over, ( and the weather is cooperating, of course.) When it comes to quality, I'd say the kitchen build is overall very good. Are there things that could be done better? Probably but I also bought a $10,000 outdoor kitchen that was prebuilt and installed at my home 4 days after I bought it vs waiting months for a builder to tear up my patio and charge me 3-4 times the money. I was able to do some moderate level of customizing on the grill and side burner placement to my liking. After a handful of years I've only had to repair or replace minor things that I would expect to have to take care of with any sort of appliance or item that is regularly used or subject to intense Florida sun and hard Florida rain. Brandon also showed me some of the upgrades they've made to quality since I purchased mine so there may even be less to have to worry about with the new version but I'm no expert so you'd have to ask him yourself! The photo I've used in this review is a recent one of my kitchen so maybe you'll have some relative idea of how these things stand up to the elements after a few years. If you're considering buying a grill, an outdoor kitchen, or one of these mega outdoor tiki huts, (That I wish I could afford for myself. Fingers crossed maybe one day,) run, don't walk, over to the Paradise Grills location in the Winter Garden Village and ask for Brandon. My only gripe is that they don't sell cocktails at their store because I felt like I was in the Bahamas at this Winter Garden location haha!

From the owner: Paradise Grills is the world's largest manufacturer of luxury outdoor kitchen grill islands and…read moreisland bars, customized to meet any style, function, and space. With award-winning tiki huts and pergolas, professional grills with the exclusive Hybrid X: 10-in-1 Conversions, professional cooling systems including bar fridges, wine fridges, ice makers, cocktail stations, entertainment options, patio furniture, fire features, and more, Paradise Grills creates customizable outdoor living spaces that turn ordinary backyards into extraordinary staycation destinations. With over 15 years of production capabilities, the company's award-winning product line, unique innovations, and quality of construction, coupled with the industry's best warranties, have propelled Paradise Grills to America's leader in outdoor grilling and barbecue entertainment.

The sales process was fun picking out features. I cannot wait for the install. The only challenge…read morewas the in store WiFi so checkout took extra time.

This is review is for the shopping experience, I haven't received the product yet but will update…read moreonce delivered and used. Purchased an outdoor kitchen on Black Friday, had great experience with Brandon, who was knowledgeable and provided a few options based on what we were looking for. We ended up getting one of the kitchens on sale, which seems to be great value. Brandon went over the contract and delivery details and the overall process was easy and pleasant. I will update my review after delivery and installation, hope my experience will remain positive.

Reached out to Travis last weekend and he was able to put me on the schedule by Monday. The price…read morewas reasonable and comparable to what others quoted. He did a really great job. The areas that were black and nasty are shiny and new. I'll definitely reach out to Travis again.

From the owner: Grill Genie specializes in professional grill and vent hood deep cleaning, going beyond surface…read moreshine. We fully disassemble each grill and hood, cleaning every part individually to remove all grease, carbon buildup, and debris caused by extreme heat and cooking. We also offer expert grill installation services. Our meticulous, detail-driven approach restores your equipment to peak performance, extends its lifespan, and keeps it safe, spotless, and ready to impress.

The service here is what sets this hardware store apart from others. The staff here are so…read moreprofessional and friendly. Prices are what you would expect and they have a good selection of items for whatever home project you have going on. I would definitely recommend here.

Great selection and conveniently located in dt windermere! This franchise chain is the third one in…read morethe Windermere and winter garden area. I visited when the store opened and no one was inside from the rear entrance. Checkout is in the front. Prices are a bit higher than big box hardware stores. Still worth visiting.

They are always ready to help. Products ship promptly and accurately. They are knowledgeable and…read morecan find alternative equipment to meet any special needs.

I'm an owner/operator of a Dairy Queen in East Texas. I ordered a large fry dump stand in early…read moreMarch. The equipment was on backorder as is most everything now days. Mara, kept me informed on possible expected time of delivery/shipping. Very easy to work with and communicate with. An actual person will talk to you. Once we received the equipment late April, we noticed the stainless dividers and trays were very sharp, razor sharp. We had several employees get cut although we were careful. The previous exact same dump stand did not have these issues. I made the call to Mara, who in turn spoke to her supervisor about the issue. She immediately took care of the matter and issued overnight replacement pieces. Highly recommend IRD firstly for their customer service, and secondly, you will speak personally to someone that will quickly call you back with a resolution to the issues. 5 STARS!