Great service, very convenient and super friendly, also if you need to renew your passport, he also…read moretakes pictures

Thought this place was closed since it was locked up, but I decided to call and he said he moved…read moreright next-door. Walked over to the new location, which is on the same strip and was provided quick efficient personable experience! Will go to him for all of my notary needs in the future. Thank you!

I came in a few weeks ago for notary services and there was a bit of a line, so I waited patiently…read moreas both of the women were happily running back and froth handling the needs of all the customers. I reached my turn and (I want to say her name is Melanie but I'm blanking!) very apologetically let me know I was missing items and needed to come back in order to have my docs notarized. Truly not a problem. She was so sweet and I could tell she really didn't want to tell me she couldn't complete the service then. Not a problem, I gathered what I needed and returned an hour or so later. Just as gracious as the first time, she helped me through the whole process quickly and explained everything thoroughly. She's just an overall pleasant person! $15 to notarize and a truly pleasant customer service experience, can't beat that!

I was contemplating writing this, but I figure I do the review about the accuracy of their worker…read more In the last week I had went to mail and more to mail out important documents that requires certified mail and return receipt, each time I went I had to constantly repeat myself over again that I was mailing out a certified mail that needed a return receipt, the first two times she did it correctly but having to repeat myself meant that the person was not actively listening. The third time, same thing even after repeating myself and the cashier acknowledges that I needed a return receipt. Coming home I checked my receipt to find out that she did NOT indeed charge me for the return receipt even after repeating it more than twice that I needed one. I will not be returning my business for the simple fact that they cant get this simple thing done.

Very kind and helpful. We booked a last minute appointment for notary signing and she was kind…read moreenough to put us down after 5pm. For payment, she takes Zelle, cash and check. Each signing was $15. Fast and quick. Thank you, Yulian.

She was prompt and prepared. She reviewed the documents and took time to ensure we were aware of…read morepricing. She was friendly, nice and thorough.

I had foreign documents that needed to be notarized & thumbprinted. It was confusing as to what…read moreexactly was needed on my part due to language barriers and different country laws. Lisa spent some time with me explaining different notary certificates and provided examples that I could forward onto Japan and see which would suffice. Were able to get this done correctly the first time because of her suggestion. I spoke to 2 other notaries and was told "double check to see what exactly they need or nope we don't do that", which was not helpful. Lisa was great, and I wil recommend her to others from here on out She's a champ!

Lisa went above and beyond to help me my father in law sign some documents. She was very…read moreprofessional, prompt and communicated clearly. Would absolutely recommend!

I had an excellent experience at The UPS Store thanks to Johnny. He was professional, friendly, and…read moreincredibly helpful throughout the entire process. He took the time to answer all of my questions, explained my options clearly, and made sure everything was handled quickly and accurately. What really stood out was his positive attitude and willingness to go above and beyond to provide outstanding customer service. It's rare to find someone who is both knowledgeable and genuinely cares about helping customers. Johnny made what could have been a stressful task simple and hassle-free. If you're visiting this UPS Store, I highly recommend asking for Johnny. He is a great asset to the team and deserves recognition for his exceptional service!

I stopped coming to this UPS Store about a year ago. I used to use them for Amazon Returns and…read moreNotary, however my previous experience was the charges any amount they like to quote. Today I stopped by again because the other UPS Store's Notary person is off so I decided to give them another try since I called them. Honestly I don't know why they're so lazy there. It's obvious that I bring my little English speaker elderly parent to update her pension benefits update which requires Notary. The chubby tall man was doing nothing and when told we need Notary the younger man have to help him get the Notary booklet. While he was walking over he asked for the Title of the Form, we gave it to him. He insisted my mom that speak little English need to know the title. He did not accept it while she was explaining it to her it's update pension benefits after his death. It's pretty much the same title, while he insisted it's the law and turn us away. It's probably because I started asking them if it's $15 per person. They are pretty much thieves there. Someone needs to investigate them and get them arrested if possible. I know I'm ranting but it's just this isolared UPS Store because I'm still using other UPS store, just to be fair.

Every lawyer needs a reliable notary/process server and I was happy to find one in Sacramento. I…read morehad a rush job on a holiday weekend. Joey answered my email within minutes, others took days, he was reasonably priced, followed-up with important questions about instructions. A real joy to work with, there were even several late night exchanges that were critical to the service. Who does that any more!!!

Very personable and came out to notarize some docs for me. On time and thorough. Would use again.read more

So I come here at different times when I need to ship stuff. Most of the time it's when a certain…read morevendor uses them. I don't really come if I have to ship something on my own. They are located in a strip mall. There is a parking lot with some spaces dedicated to the business. I used one of those spots. The spots are really tight and I don't really like the spacing since there isn't much room to get out of your car or in case of scratches from the other vehicles. It was pretty empty when I arrived and no line. I was dropping off a prepaid package for a return of one of the vendors I use. It seemed the clerk took longer to print me up a receipt than the other clerk. While I was waiting another customer was dropping off a package to ship and they were done in a minute. Oh well as long as my shipment arrives on time it doesn't matter. Due to weather my shipment was delayed for quit some time. Yuck

Customers service was above and beyond, ask for Erika. She helped me print out my resume, even…read moreallowed me to see what they would look like before finalizing. It was such a great value, I had them print out multiple copies! A+

It was a Monday afternoon and I thought to myself this was the best time to get a LIVE SCAN…read moreFINGERPRINTING. I was thrilled to get it done. Got my form, my picture ID and went right in. The line was so long! The lady behind the counter said Mondays are their busy days. When it was my turn, the woman at the counter was multitasking and she said she's doing one right now with another. She asked me to patiently wait. She finally helped me and she was patient with me as well. It wasn't so bad. I was surprised the cost of Live Scan these days. Last time I had to do it was maybe in 2013. Today in 2026 it's significantly gone up. It's not UPS fault. The economy and the price to roll your prints and to send to the government are separate fees. It's best to go on their less crazy days. But the woman who did my live scan was extremely nice. She even thanked me and said my name. lol. The extra customer service demeanor made it worth while. I'll return. Forgot to take photos.

This review is about the "manager," Athena…read more Yesterday, I walked into the store and immediately noticed Athena having a very intense interaction with the customer ahead of me. I had no idea what had happened before I entered, so I can't speak on the details of that interaction, but the atmosphere in the store already felt uncomfortable and tense the moment I walked in. Shortly after, the customer left, and Athena called me over to her register for assistance. From the very beginning, I was met with hostility and an unnecessarily rude tone. I had a larger Amazon return and simply explained that I wasn't sure whether it could go through the kiosk or not. Instead of offering help or guidance like most employees in customer service would, Athena coldly responded, "Well, it depends on the label." As a customer who obviously doesn't know what that means without additional explanation, I looked confused. Rather than clarifying or helping me understand, she simply repeated herself in the exact same rude tone as if that somehow answered my question. At that point, it became obvious she had absolutely no interest in helping me. There was no effort to guide me through the process, explain the difference between labels, or simply provide basic customer service. Instead, she left me standing there confused. I understand that retail and shipping environments can be stressful, but there is still a level of professionalism and patience expected from someone working directly with customers, especially someone in a management role. I took my package over to the kiosk anyway, still unsure of what I was doing. Fortunately, Ethan was working that day. My husband and I have visited this location many times before, and we have mostly dealt with Ethan during those visits. Every single interaction we've had with him has been excellent. He is always professional, patient, polite, and genuinely willing to help. We've noticed multiple times that when the store becomes busy or chaotic, Ethan is usually the person keeping things together. He helps customers efficiently while also assisting coworkers whenever they need support. Even while helping his own customers, he manages to multitask and maintain a positive attitude. He creates a calm environment, communicates respectfully, and actually seems to care whether customers leave the store having had a positive experience. When Ethan came over to help me, he immediately informed me that the kiosk would not have accepted my Amazon return and that it needed to be processed directly by an employee instead. He handled the return quickly and professionally without making me feel like I was inconveniencing him. The "manager" could have told me this from the beginning if she had cared enough to spend even thirty seconds helping me rather than dismissing me immediately. While Ethan was helping me, I asked for the manager's name because I intended to report the behavior I experienced, Ethan let me know the manager's name is Athena. Mind you, I had no idea the woman who I dealt with in the beginning was the manager and I didn't see a name tag. After leaving, I called the store and confirmed I was speaking with the same employee from earlier, Athena, who identified herself as the manager. She continued the same rude and dismissive tone over the phone. When I asked who she reports to, she replied sarcastically, "My boss." I then asked for a name, and she said she was "not allowed" to provide it, which was inconsistent since another employee had already shared her name without issue. She eventually stated she reports to someone named Adam, but then added that he "wouldn't care" or "wouldn't respond" because complaints like this "aren't important," which was incredibly dismissive and unprofessional. Athena's behavior was rude, hostile, dismissive, and completely lacking the basic people skills required for customer service, especially for someone managing a store and representing the business. The number of reviews mentioning Athena's poor behavior is genuinely concerning, and it's disappointing that ownership appears comfortable allowing customers to repeatedly have negative experiences with someone in a leadership position. Poor management affects not only customers but also the employees who then have to deal with the frustration and tension left behind afterward. I genuinely feel bad for the staff working in that environment because negative leadership impacts morale, teamwork, and the overall customer experience. The difference in professionalism between Ethan and Athena is night and day. Ethan carries himself the way I would expect an actual manager to carry themselves.