I am so frustrated with this pharmacy. It's not so much as the people who do the customer service,…read moreit seems the steps they have to go through to make sure you get the right order is great-they are thorough. It's the pharmacist. I have to tug with her every time lately to get answers from her. If I question the script she tells me to call the doctor, which makes no sense being the correction of the script has to be communicated between the doctor and pharmacist, NOT the patient and the pharmacist. This last episode did it for me! I am asking for a script and asking questions about the script, and asked her to print the instructions for the medication (please,) and she would not do it nor did I get the medication. This has been going on for years, and enough is enough. If they don't get their act together, they will lose a lot of business, if they haven't already. And the corporate people, do you really read these reviews? The money will run dry if you don't take action based on what you are reading. It is not always about money; it is about client satisfaction.

Worst. Pharmacy. Ever. Without fail, there is always an issue with getting a prescription filled…read more It's remarkable how downhill it's gotten the last few years. I've moved everything I can from here. Update: in the pharmacy a worker wondered aloud "do we close at 8 or 9?" Someone replies, "I have no idea."

Do not use this store for your UPS drop offs! They do not know what they are doing there. Sat on…read moremy packages for almost a week and then management was extremely rude to me after I asked them to search the store to look for them since tracking showed they never left the store. Low and behold they were put in the customer pick up spot! This was after a long and tortuous explaining over and over to them to look around, refusing to believe they could be the issue with the packages and three people looking at the going out pile only. Who knows how long they would have sat there if I hadn't begged them look for them. Managers only response was that she would ask the UPS driver to locate them! No apology whatsoever actually told me I was rude for not being happy about them finding them! You would think they would be required to handle the packages properly. I will never again shop at a store where management does not care that something as serious as careless package handling is no big deal.

Avoid this store. They do not enforce the mandatory face mask requirement. The manager said it…read morewasn't mandatory to wear a mask when I complained, even though they are suppose to refuse them entry.

After being monthly customer at the pharmacy for over 2 years, they decided to stop filling my…read moreprescription. The worst part is they didn't even call to give a heads up. Per one of the employee she stated, "the pharmacist had to pick and choose who he was going to continuing filling prescriptions for and there are several customers he will not be filling for anymore." I come the same time every month. So maybe call and double check on yours or switch to a place that has care for their patients medical needs. OR atleast will have the decency to give you a heads up.

The process was quick from time of order replacement. They communicated effectively each step of…read morethe way.

I checked, via OptumRX, and found that West Grange had the best prices, by far, for my…read moreprescriptions. I have been using CVS forever and when I switched to West Grange, my scripts when from 2 for almost $13.00 to 2 for around $3.00. Now granted, I have insurance but I think it would be a savings for most people. They are courteous and helpful. Sadly, the store is a little run down but I think given the amount of "store" traffic they get is low and thus the money for improvements is not available. But, I do love the prescription prices and their courteousness.

My name is Becky and I came to the store today and I needed to return an item. The lady was…read morestanding there with her leg up and her elbow on her knee and I gave her the receipt and she just looked at I asked her are you gonna help me or not And she got very very mad. in the meantime there was another lady working there and I asked her to get my cigarettes. They were right in front of her . She was looking everywhere except in front of her so I kind of made a joke and said can you read and so other lady and she refused to sell me anything. I have never seen this lady before I I've been coming there for 30 years and I'm sure with her attitude She probably won't be there for very long. I have never had a problem with the pharmacy. love the pharmacy, but this lady in the front was very argumentative when I went to the back to see if my prescription was ready she followed me like she was gonna fight me. i'm shocked because I've never that before in even followed me to the back to continue the argument.

This is a very convenient store to swing in and get essential items; Especially when we don't want…read moreto drive to Woodhaven orTaylor. Store has well stocked essentials and already Halloween candy which I am so proud of not purchasing any this visit. Next time I'll be less willing to forgo the large bags of candy. Lara, the checkout server, was very kind and the whole experience was enjoyable. A good spot to have close by.

This Walgreens was AWESOME on my recent visit to get a flu shot. The process was super easy, and…read morethe pharmacy staff had me in and out in under 15 minutes. They have a great room off to the side that gives plenty of privacy if you are visiting for any of the quick clinic services. I appreciated the staff taking the time to walk me through any questions I had, and get me my flu shot and on my way. PLUS, they have a great "Give a Shot" program, that benefits those not privileged enough to have access to regular vaccines and immunizations. Will definitely revisit this location.

Got passport photos. They advertised free digital copy with photo purchase. Got home & no digital…read more Return to get my free digital & told I had to ask for it at time of purchase. I'm told I have to retake our pictures and pay for them again. What's wrong with this picture?

Stopped in over a year ago to try these chicken tenders a buddy had raved about since my kids are…read morepicky eaters and haven't stopped buying them here since, these are some of the best tenders I've ever gotten outside a restraunt... This store has a ton of local surprises food's, pop and pickles it's a quiet hidden little gem of a pharmacy but it's so much more

I have been coming to Rockwood Pharmacy for years. It's almost an all in 1 stop. They have always…read morebeen very friendly with me and everyone else. My husband drinks a beer that they did not carry and have been ordering it for me since I asked if they would years ago. The pharmacy is great. I have NEVER received a prescription without a script so I'm not sure what the other reviewer was talking about. Also the pharmacy staff has never tried to be my doctor or said they won't fill a script. I enjoy this place and I do think it's a lot better than the extremely over priced Rite Aid.

Avoid does not seem like an ethical pharmacy. They owe the company I work for money and refuse to…read morepay after years of them trying to collect. We did the work and they refuse to pay citing something silly about one of their brothers signing the contract without their knowledge. Not sure how that's our problem. I would not do business with this business or anything the "Patel" brothers do in town.

Friendly and knowledgable....the owner came to visit the local senior group when he opened the…read moredrugstore....gave a talk that helped everyone better understand how their insurance and Medicare work together and how a pharmacist can be a valuable friend in making things flow smoothly. Neil has worked with several members to show the difference in price between brand names and generic drugs. seems to make frequent changes in personnel....

If I could rate this zero stars I would. This store does not know the meaning of customer always…read morecomes first. The manager accused me of lying when that was not the case thank god that there were other customers around who heard what I said at the time. The associate needs to learn how to do her job. Aside from that I had said I didn't want something and the associate had told me to "put it where it goes" no please or anything. How unprofessional and lazy.. Manager definitely needs to learn how to talk to people and seriously learn how to solve issues not make them bigger.

I only go here when I need something medical/health related and don't want to drive all the way to…read moreWalmart or Kroger. Their prices for general merchandise and groceries are jacked up (but that's normal for Walgreens, Rite Aid, or CVS). This CVS is pretty good though: very clean and organized, well stocked, good hours and location, friendly workers. Their alcohol/liquor selection is actually large and normally priced. If you have a CVS card, you can sometimes get some good deals on items you can't easily find elsewhere.