Oh my God what a great experience! Customer service was excellent people were nice I felt really…read morecomfortable and I they didn't make me feel out of place. Felt like I was with family. Thank you. Kenneth Jones

I came into Silver Lining Jewelry & Loan looking for an engagement ring, and my initial experience…read morewas excellent. Sal helped us from the moment we walked in, showed us several options, and took the time to answer our questions. We eventually settled on a ring and agreed on a price. To be clear, Sal had nothing to do with my one-star review. Because my bank wouldn't allow a charge of that size on my card, I had to return later with cash. About a week after my conversation with Sal, I came back ready to purchase the ring. This time, I was greeted by a different employee, a woman with white hair whose name I unfortunately did not get. After I pointed out the ring we had selected, she immediately told me that it was "probably not the ring" I was referring to. She then informed me that the ring was actually priced approximately $2,000 higher than the amount I had been quoted. A small discrepancy of $100-$300 would be understandable, but a $2,000 increase is significant and difficult to overlook. As we discussed the issue, Sal happened to come out from the back. The employee (The woman) began explaining why the higher price made sense, stating that if they sold the ring at the original quoted price, they would essentially be "giving it away for free." Considering the agreed-upon price was still $4,600, that explanation did not sit well with me. I may have misread the situation, but it seemed as though even Sal was uncomfortable with how the conversation was being handled. In the end, I acknowledge that I should have requested a written quote, and that's a lesson I'll take with me moving forward. However, the experience left me disappointed. What started as an exciting purchase for a major life moment ended with confusion, frustration, and a lost sale. Unfortunately, it also left a negative impression of a business I was initially excited to support. Edited: After reading the business's response, I'm even more disappointed than I was originally. First, my name is not Jesus, yet that's who they addressed in their reply. Second, nowhere in my review did I say that I found or purchased another ring, yet they responded as if that had happened. It honestly feels like they either confused me with another customer or didn't take the time to carefully read the review they were responding to. What bothered me most about the original situation was the lack of attention to detail and accountability surrounding such an important purchase. Their response only reinforced that concern. If a business cannot accurately identify the customer they're responding to or correctly understand the details of a review, it raises questions about how carefully they handle other aspects of their business. I understand that mistakes happen, and I appreciated the acknowledgment that the price quote was incorrect. However, this response created even more confusion and frustration because it appears to be based on assumptions rather than the facts I actually provided. If there were an option to give zero stars, I would seriously consider it. What should have been an exciting and memorable experience shopping for an engagement ring became a frustrating one from start to finish. For anyone considering doing business here, I would encourage you to get every quote in writing and verify all details before making any decisions.

Highly recommend the team here at Estate downtown in Portland. You can always find great deals and…read moreamazing value. The service is incredible and they will be honest with you which is highly appreciated. Looking forward to checking their selection out here again soon!

Honest appraisal of value for our family's silver collection and an owner that establishes trust…read morewith you right away. Highly recommended.

I have been purchasing jewelry from Silver Lining for 20 years, at the Sandy location, they were…read moreclosed today. Took a chance at the Gresham location. Never again!!! I felt the person I dealt with was so shady. He treated me like I was an idiot on diamond and gem subject matter, I am not. There was little ring holder had "certified" on it. When I asked if that was GIA he replied "yeah they are certified" anyone in the jewelry industry knows GIA is the WORLDS go to certificate any other doesn't matter, not really. This guy was clueless. I asked if I could please see the certificate to which he replied, " oh you want to actually see it? It's buried in the back somewhere". Really! Whatever! That was shady as F...., I just walked out. Honestly I can't say I will go back to the Sandy location anymore because of today's interactions in Gresham. I lost all trust in this company. Wish I could give zero stars

Highly recommend coming here! It was well organized, friendly staff, great deals on tools and GREAT…read morecustomer service! I will be coming here again.

Older business in an older part of town but don't let the store appearance be a concern. The owner…read morewas very polite and kind even though I only had a small bracelet repair. He did it while I waited and I am very happy to have the bracelet back in working order. I have small bag of broken gold jewelry that has been sitting in my drawer for a long time and feel comfortable that I will be treated fairly so will return. I recommend this business based on my experience.

Doug was great to work with on our custom engagement ring. Other jewelers had not wanted to take on…read moreour complicated design idea but Doug was excited about engineering a stable and elegant solution. We love our ring, it was completed quickly and our costs were exactly as quoted. Highly recommend them! Post receiving the ring we had some small adjustments to make. They were taken care of immediately within a day or two I had my ring back and perfected with no added cost. Business being done the right way.

Vent fixed a beloved ring for me that I worried could not be fixed! I am so happy and so pleased…read more Thank you! Will use again!

I was visiting Portland for a few days and came here hoping to get some nice quality jewelry as a…read morememory of the trip. I found a beautiful necklace with a small ruby on it, though the chain didn't compliment my current necklace. The owner (such a sweetheart), showed me a huge variety of other silver chains and in shorter lengths, and then put the ruby onto the chain she helped me pick out. I also got a simple pair of silver hoops that are amazing quality. Such amazing keepsakes and I'd definitely come here once more if I ever visit that side of Portland again.

One of the best places to get Rocks, minerals, etc.. staff is super helpful and knowledgeable…read more There is absolutely a mind blowing amount to choose from.

I came in to have a collar repaired. They showed me my options of stones and sizes. The jewelry I…read morecame in with was stainless steel, so they had anticipated it to be more work, and more expensive. But they determined that originally the stone was merely glued on. They could have easily charged more to make a buck, but they kept things in price range the entire time. I was also back and forth a bit with what stone I wanted to use. They were very gracious and patient with me. Ultimately my price for a stone replacement was only $46, and they finished the work days before the ETA. I can't speak more highly of them. Also a bonus: they were okay with communication via text, so I didn't have to take phone calls while I was out and about. They have it all, from raw stones, to gemstones. Beads, cabachons, tumbled stones. VERY reasonable price wise. I was also picking out stones for a necklace I wanted to make. I checked around with them, and then stopped by Celestial Awakenings to see what the better deal was since they were so close together. Handley far exceeded the quality for a fraction of the price. I will 1000% be a repeat customer. Thank you for the care you took, the patience you had, and the speed of service. For more of a small business, they really spend the time to cater to the needs of the customer. It's also very clear that they have several well-versed team members, so you can be helped at any time. HIGHLY RECOMMEND.

They should have more customer service more sales and they should be open on holidays very…read moredisappointing just because they don't wanna put anything on sale. That's what I think and that's why I never go back again. I've been a customer there past six years and every holiday I know that they were closed.

Doesn't follow posted hours, we wasted a trip for nothing. Is not that hard to be considerateread more

Coordial, professional, transparent. I had some old estate pieces and believe that he gave me top…read morevalue for them. If the need arose, I would definitely sell here again. Yes, the door is locked which limits the number of customers that can be inside at the same time AND he will ask you to state your business before entering. This is Portland afterall, safety first.

They aren't interested in buying anything at a reasonable price based upon current market value…read more They claim they aren't a pawn shop....but an offer at .30/dollar, followed up w a BS "barely making anything at that price" Find a real company vs a neighborhood predator