They need to work on their customer service. First the front desk. People are so unfriendly. They…read moreact like they hate their jobs. Second, I sat in that office for two hours. Twice they had me go back and wait in the lobby. I'm going to look for a new doctor.

If you go, avoid seeing Dr Jean Park. I was with her less than 5 minutes. She disappeared before…read moreaddressing some very major problems and concerns. The most negligent, uncaring doctor I have ever seen. Rosa who I saw for initial vision exam, including glaucoma, was exemplary. Sad she works with such a doctor who I suspect likes patients needing surgery. They make a lot from surgery. My problems are very concerning. I wrote to the doctor on the patient portal. She did not respond. All of my other doctors who are with Virginia Hospital Center DO respond and help me on the portal. A doctor like Jean Park should not be allowed to practice in my opinion. Outrageous!!!

Dr. Renaud saved my eye sight. Recently, I had an eye emergency during the night. I called her…read morepractice after midnight, to leave a message for an appointment. To my surprise, Dr. Renaud answered at 2:00am. I immediately apologized, but she stayed on the phone consulting with me and determined it was in fact a medical emergency, she instructed me to see a retina specialist right away and so I did first thing in the morning. I was treated right away, saving my eye sight. Dr. Renau. is my favorite MD ever. Her patients are her first priority. She has taken care of my eyes for years. I highly recommend her to anyone looking for excellence in eye care.

I usually don't give glowing reviews, but Dr. Renaud gets one. Over the past 25 years that I have…read morebeen managing my eye condition, I have been a patient at some famous places like the Wilmer Eye Institute at Johns Hopkins and the Baylor College of Medicine. Unfortunately, they had me on unnecessary medications with negative side effects. Doctor Renaud fixed my eye maintenance routine, which got me off of those medications. I never thought that would be possible, and now my condition also feels unquestionably better. I would also like to comment that Doctor Renaud is very good at getting the right prescription for eye glasses. In the past, an eye doctor has arrived at prescription numbers for me, would perhaps do a quick check, and then that's it. But Dr. Renaud was much more thorough, and now I see comfortably close and far - the best prescription in memory. My final comment is that she is easy to get in touch with, so I have been happy with the service side of her practice as well.

Not a professional office setting at all. Bedside manner is lacking. In regard to medical know…read morehow, I do not feel confident with their instruction. I plan to get a 2nd opinion. Scheduling an appt. With a specific Dr. Is difficult. You've got to have a flexible schedule. no wknd hours. Parking isn't validated and is $7.00 per hr+. Equipment is outdated and feels empty.

Saw Dr. Thura for annual eye exam. Had a great experience, everyone in the practice from the front…read moredesk staff to the Dr's are so nice, patient, and helpful. Dr. Thura answered all my questions, explained the pros and cons on different types of eye drops, it was really nice chatting with her and learning about eye care. Thank you.

Dr. Hale has been exceptional for me. I see her once per year for diabetes follow-up and she…read moremaintains an incredible history. She has given great support on not only the diabetic follow-up, but also in care of my eyes as I have progressed to bifocals.

My kids give her two thumbs up each! We left a popular eye doctor because her bedside manner was so…read morepoor, and so that is one of the main things I planned to pay attention to at their first visit. Dr. Wei is beyond friendly, hospitable and caring. She spoke their language, got good communication going and made them feel at ease. She did come highly recommended and I can see why. I 100% recommend Dr. Wei to anyone looking for a pediatric opthalmologist.

Dr. Wei gave my son a correct rx after another doctor had given him the wrong rx (which meant my…read moreson never wore his glasses). He was only 3 and was like -9 in both eyes. Once Dr. Wei got it right, my son LOVED his glasses and could see perfectly. We've seen her off and on for 5 years- she's GREAT. The office runs smoothly, she is kind and engaging and most importantly- she's very good at her job.

While cataract surgery is the most common outpatient surgical procedure and it is generally…read morewell-tolerated, it is not without its risks. Your physician should discuss the nature of the procedure and its risks. While some of the risks may be mitigated by the skill of the physician, some occur irrespective of the surgeon's ability. I can tell you that as a physician, a little knowledge is a dangerous thing :-) While the procedure is pretty much considered pain free, psychologically, I had a hard time wrapping my head around having someone use a scalpel on my eye! I wound up seeing (read interviewing) several ophthalmologists prior to finally selecting Dr. Dipaolo. Medicine is founded on both Art and Science. There are some intangible characteristics that in my humble opinion come into play in the selection of a physician, whether it is for Primary Care, a Specialist, or a Surgeon. Pretty quickly during my visit and initial exam, I knew that Dr. Dipaolo was THE guy to entrust my eyes to. He is very personable, has a great sense of humor, and is attentive to detail. Part of the preparatory process of having cataract surgery is the taking of certain measurements necessary for the selection of the intraocular lens. Unlike other Opthomology offices I had been to where assistants take these measurements, he does them himself....not once....but as many times as he deems necessary to ensure accuracy. The first cataract surgery simply removed the lens requiring the patient to wear very thick glasses. The first intraocular lens was produced in 1949 by Dr. Ridley. It has evolved substantially since that time. The most common lens, the one that I selected, has a fixed focal length allowing me to see sharply at a distance but requires that I use reading glasses for reading. Presbyopia occurs in most people in their 40s as it did me. The natural lens loses its elasticity becoming more rigid and its shape can no longer change resulting in the inability to focus on near objects without reading glasses. So, I am ecstatic about being where I was at 40! Some individuals choose to have mono vision. One eye gets a distant lens ad the other gets once for close up vision. Usually, these patients have had experience with mono vision having had contacts....one for distance in one eye and one for reading in the other. The brain learns to attend to one or the other automatically. For those who want the depth of field and greater clarity of binocular vision or have never done this previously, monocular intraocular lens replacement is not a good idea. The regular lenses are covered by Medicare. There are also specialty or premium lenses that are not covered by Medicare. They cost an additional amount of money....from $3,500 to $5,500 per eye. Premium lenses come in a couple of ways. There is a multifocal lens that allows a patient to see both distant and near objects without glasses. There is a potential side effect where the patient may see halos which is the reason I elected not to go this route. A toric lens is another premium lens that may be used for patients with moderate to severe astigmatism who would normally require glasses. It has to be placed very carefully and by its nature, adds a level of complexity over that of a simple monofocal lens. I have very little astigmatism so such a lens was really not necessary for me. There is also another lens that mimics the ability of our natural lens to utilize the same muscles to change focus. My opinion about this lens having read up on it is that it is probably not particularly effective. There are also complications with this lens where it folds upon itself. When I asked Dr. DiPaolo what he thought about them, he told me that he was not impressed with them. Some ophthalmologists will push for premium lenses. Dr. DiPaolo is not one of them. If you require cataract surgery, your physician will prescribe drops for the eye that is being operated on. It is VERY important that you use these drops as directed both prior to and after surgery. One of them is an antibiotic, another is a nonsteroidal anti-inflammatory medication for both pain and inflammation, and the last one is a steroid anti-inflammatory. Speaking of pain. Prior to the surgery, you will be given eye drops that dilate the pupil as well as a topical anesthetic. The anesthetic will also be instilled during the procedure. Immediately post-op for the first eye, at most I had perhaps a little bit of irritation but no real pain to speak of. For my second eye, I did not have any pain at all. Remarkably, my eyesight was pretty clear immediately post-op. However, it is not unusual for a patient's vision to be a little blurry at first. This is due to inflammation and subsides over time. Note: If you are a male who has taken any of these drugs for BPH, please tell Dr Dipaulo: terazosin (Hytrin), doxazosin (Cardura), tamsulosin (Flomax), alfuzosin (Uroxatral), and silodosin (Rapaflo)

Went in for a glaucoma screening and general eye exam after an optometrist expressed concern after…read moremy first eye exam. Fabulous experience. Yes, there was maybe a 35 minute wait, but when I did my research it was absolutely typical of all ophthalmologists that you won't be taken in promptly at your appt time, so adjust your expectations accordingly. The flip side is I was not rushed through the appt at all, all of my questions were fully answered, and I felt I had his full attention for a generous period of time with several sophisticated screening checks. The doctor had a wonderful bedside manner and really put me at ease, which is great for someone new to this who had never had drops in the eyes. In addition to the doctor's high level of professionalism, his office administrator was exceptional. Admins are not always great in doctor's offices, but this one was such a pro that she was already processing paperwork before I'd finished my part so that everything would be ready as soon as possible. I was so impressed with her that I complimented her to the doctor, who added that she knew more about medical billing than anyone he'd ever met, including people who train this stuff for a living. I rarely write Yelp reviews, but I gather the doctor's patients are usually much older than I am so they probably aren't out there writing Yelp reviews. Hope this helps someone else in the difficult process of selecting an eye doctor. Oh one more tip...if you're going to Uber due to the eye drops, note that it's also impossible to see messages from Uber to know if the car is there and which one it is. So you might want to have someone drive you; the location is easy and it looks like they have plenty of parking.

Not very impressed with Dr. DiPaolo. I waited over an hour and when I saw him, he rushed…read more everything. During the exams, I was asking questions but I didn't feel comfortable because he didn't seem very accommodating. He was talking very fast and I felt that he was answering my questions in sarcastic way as if things I asked were stupid. I stopped asking because he just made me feel like he was annoyed with my questions.

I just went through the process of two cataract surgeries with Dr. DiPaolo. I will agree that he…read moreworks very quickly, but he is extremely efficient and very thorough. He takes careful notes during the exam and follows up very well. He also provides an after hours emergency number after cataract surgery, and is extremely responsive to any calls after hours. He operated on both my left and right eye within a two month period and the results were excellent. I was very pleased with his surgical abilities. I would highly recommend him.

Found this provider after another nearby provider suffered ongoing staff turnover and also refused…read moreto provide me the data I need to purchase glasses online (instead of buying expensive frames through the business). Also, given some recent diagnoses, I wanted someone with significant training and experience. At my first appointment Dr. Amy was great and so were her medical assistants and other staff. They were organized and pleasant, and Dr. Amy was efficient and thorough. She's not rushing me into cataract surgery until it's really needed. She happily gave me all the measurements I need to order glasses online. I like that her front office is spacious and sunny and very convenient to the VA Square Metro neighborhood. There is a pay parking lot and also metered street parking. Note that she doesn't participate in vision benefit plans (which I don't have) and her fee for refraction (new prescriptions) was less than what I paid elsewhere.

I never write reviews but this experience still doesn't sit well with me:…read more I'm sitting in one of Dr. Kotecha's exam rooms with blurry vision in one of my eyes waiting for the doctor. While I'm sitting there with my eyes dilated, a staffer comes in and says that there was a mistake and they do not take my insurance. They confirm with the doctor after some confusion that they do not take my insurance (even though they said they took my insurance on the phone when I made the appointment) and they tell me I will have to either pay out of pocket or imply that i could leave. They eventually agree to waive the out of pocket cost after about 20 minutes of waiting. But all was fine because I could see the doctor and they said they'd pay. However, during my exam, I felt that Dr. Kotecha essentially rushed me out the door. After taking a look at my eyes, she told me she couldn't help me and had no idea what the source of my blurry vision was. I was probably with her for about ten minutes. She even answered one of my questions about whether it was effective to use blue light filtering glasses to reduce eye strain with "couldn't hurt right" and I was out the door. A few weeks later, I receive a bill from her office which shows that they did bill my insurance which did pay. I was in network after all. So, I sat in her exam room, with my eyes dilated, waiting for Dr. Kotecha, trying to work with her staff on an insurance issue that they apparently made up because she wanted $180 dollars and not $90--which is the sum of what my insurance paid her office and what I paid her office as part of my cost share.

I have been coming here for about 2 years for routine care/eye injections. Staff and Dr. Smithen…read moreare wonderful with treatment and treat us all as individuals with our different levels of mobility and needs. Highly recommend.

I called after experiencing a sudden and scary problem with my vision. They got me in immediately…read morethe same day. The staff that answered the phone and the nurses and doctor were phenomenal. This place exceeded my expectations.

While I enjoy my primary care doctor here Dr. McCray, the reception staff are unhelpful and rude…read more The first time I went, the receptionist tried to say my insurance was inactive and was struggling to communicate effectively, and this morning, I went back for fasting labs as I was told to (only a week after my appointment) and when I arrived they said - with no apology or even slight care - that they stopped doing labs there on Tuesday. When I asked why that hadn't been communicated to patients who had lab orders in she said verbatim "I don't know what information did or did not go out to patients about this." Clearly since I was there for labs, none did and she couldn't have cared less. She didn't even offer other options until I asked so where can I go and then shoved a list of places in my hand. I reminded her they need information patients if this and left. I went to one of the other locations and ended up having to pay $9 for parking at the lab location.

They charge you $466 to walk in the door. Charge you an extra $20 to ask you if you have any mental…read morehealth issues. And then charge you an extra $35 when they assess if your visit was "complex". I had the most basic issue, and I got all these extra charges. I will not be returning, absolutely ridiculous charging.