I had Mimi and she was so wonderful! I came in with a lot of tension and left relaxed and very satisfied. The atmosphere was dark and soothing and the people were very nice. I got the 50 minute massage and I would highly recommend. I will definitely be recommending. read more

I booked the prenatal massage for my wife and she loved it! She came out looking like she was on a different planet and raved about the calming design of the studio! Callie was excellent and made sure she felt comfortable and supported during the entirety of her appt. Thank you! read more

Bianca did an AMAZING deep tissue massage for me. She is extremely thorough and listens to feedback. The space itself is really clean and vibey, and there's lots of parking which is a plus. I can't say enough good things about Bianca, so just know my 2/5 has nothing to do with her. I am docking stars because the company absolutely HOUNDS you to join their membership. They called me and texted me even before I received my massage to tell me about it, the massage therapist asked me at check out (not holding that against her, I'm sure she's required to), then they texted me after my massage about it. I stated multiple times that I didn't get massages enough to justify a membership. They also keep the membership details purposely vague, basically telling you that you'll just get $20 off if you sign up. But they fail to let you know that you'll be billed that $89-109 monthly whether you get a massage or not. So no thanks! Additionally, they auto prebooked me for next month without any promoting from me. Of course with no way to digitally cancel either. When I called, they said they do it for clients because 'they usually want a follow up'. It's a bit aggressive and intense for a massage company. I would be more inclined to book with them again if it wasn't for this marketing tactic, but unfortunately I won't be returning. read more

Had a great Massage today. Thank you for the tranquil experience. The waiting area really sets the tone, so calm and quiet with lil bird nature sounds. Would definitely come back. read more

I used to love Mellow, but my last experience with Lloyd actually led me to cancel my membership. From the moment I walked in, it just felt off. There wasn't really a greeting, he just said my name as a question and took me back to the room. The whole interaction was awkward, and he kept letting out these deep sighs like he didn't want to be there. He was also drinking an energy drink and kept setting it on the counter throughout the session, which felt unprofessional. Overall, I got the impression that he was ready for the massage to be over before it even started, and it completely changed how I felt about coming back. read more

I just had the most relaxing and effective lymphatic massage with Sally, and I'm still floating! From the moment I walked in, the vibe was calm, clean, and welcoming--no rushed spa energy here. Sally greeted me with the warmest smile and took time to really listen to what I needed. I mentioned a few stubborn areas and she tailored the session perfectly--gentle where I was tender, deeper where I needed drainage. Her technique was spot-on: rhythmic, soothing, and clearly skilled in lymphatic work. I left feeling lighter, less bloated, and honestly re-energized (not just sleepy like some massages). Sally's sweetness and attention to detail made the whole experience feel personal, not transactional. If you're in Hillcrest and need a reset--especially lymphatic drainage--book with Sally at Mellow Massage. You'll thank yourself! ‍ Highly recommend! read more

Highly do not recommend booking through ClassPass. Or at least that is what I'm going to blame this poor experience on at the Hillcrest Mellow Massage on... I booked through ClassPass, semi accidentally; called to try and have it cancelled but the man I spoke with said there was nothing they could do to prevent the cancellation fee + the loss of the credits so I went ahead with the appointment. Not sure if who I was assigned to give me the massage was done so because it was a ClassPass (like how Groupon gets you serviced by the most novice staff most times) or what the deal is but it was not good. Despite this being a chain business, this location in particular just feels off from the moment you walk in. Nothing but some dark lighting, red/black (I couldn't even tell) painted walls and just a man standing at the counter when I walked in. No signs or anything to really assure you that you're in the right place once you're inside...kind of creepy/scary honestly especially since my appt was at a time that every other neighboring business was closed. Anyway, the man at least knows my name and leads me to the massage room. I've had a blessed number of massages in my life and right away knew this wasn't going to be a remarkable one. The room had one of the most basic cheap massage tables with one sheet on it directly and one sheet to cover yourself with, some opened energy drink cans on the counter, a portable hot stone pack on a stool, a clock on the wall and nothing more of note. Weird vibe from the start. The man assigned to my hot stone deep tissue massage just had no flow or rhythm. Nothing was uniform in technique, motions, how one side was massaged compared to the other, how much time was spent with different body parts, was audibly fumbling with the hot stones and just not at all able to use them smoothly with the massage...it just all felt very amateur. It was so off, I had to wonder if he'd ever even received a massage himself...Not what I'd pay over $100 for. The whole time I was on the table I was just waiting for it to be over. I genuinely considered just telling him we could stop so I could at least say I didn't waste a whole 90min of my evening there. All this to say, I will not be back to this location and will likely avoid any Mellow Massage locations if this is the standard they are okay with. read more

My muscles are recovering from car accidents, so I started with 110-minute sessions and was referred by a relative to request the masseuse named Honor, who is very skilled in her practice. She has an amazing touch and sense of my aching back and shoulders. I usually prefer a strong massage but with my recent injuries, I needed a gentler approach to the session which she provided. She has steady and strong hands as well when I was finally ready for deeper treatment. After 3 sessions with Honor, she is able to change treatment and techniques depending on what you would like to work on. I can't say enough good words for my experience. I book one 80- or 110-minute per week. The space is on the 2nd floor, is dark and quiet, which helps to wind down and relax before entering. read more

I had a massage with Jessika for the first time and it was fantastic. She asked great questions beforehand that made the massage more personalized. Overall, the experience was very relaxing and enjoyable! read more

Got a massage today and one hour later I get a notification that another appointment has been booked for next month. One that I did not make and there's no way to cancel unless I call them. Sam, the person I spoke to on the phone, said it's a new automated system that they are supposedly testing out and apparently do not care to inform their clients about. Will most definitely not be coming back to this shady business read more

First time today at Mellow Massage. I was so happy to get an appointment so quickly. Victoria was wonderful. She listened to my needs and was able to do exactly what I needed. I can't wait to go back. read more

Just had a massage after canceling my subscription membership two years ago to give them another chance, and I just cannot get over how bad it was. My therapist was too scared to do a real firm massage with me being pregnant and I basically got an oil rub down. She ignored all my requests and spent maybe 1 minute on them and I left feeling the same as I walked in. I get massages almost twice a week and should just stick to the places that are better. Not sure how mellow is still in business. read more

I have such mixed feelings about this business. First off, it's part of Billy Canu's group and I really admire him and love his other businesses: Skin Habit ( AMAZING) Yogabox (LOVE) Renegade Fitness (So GOOD) so I really want to love Mellow Massage too. My problem is their business model. I've had the monthly membership for about 6 months now and I love the service, the 2 massage therapists I've seen (Jackie, who is no longer there was great) and Lloyd, I saw today for the first time time knocked it out of the park!! But they use this 3rd party call center in India to book appointments and contact for any issues and it is NOT GOOD. Honestly, this might be the thing that makes me walk away. Do better Mellow. Your therapists deserve better too! read more

First time here and really enjoyed my massage ! At first the darkness threw me off when I entered, but it made it feel way more relaxing. I had the prenatal massage with Honor and I almost fell asleep it was very relaxing. The only thing I didn't like was the beds are so hard it felt like I was laying on a board. Besides that they were very nice when I arrived and I had a nice experience overall I would book again. read more

I enjoyed my massage with Sierra. She was very attentive and talented in her masseuse skills. I would return here again!

My husband and I both got deep tissue massages yesterday and it was amazing and so relaxing. Staff was very professional and very good. We will definitely be back! We're thinking on a monthly basis, that's how good it was! read more

Had a deep tissue massage at Mellow Message PB today, and Tae was amazing. Great massage!! Great price!!

Erin was absolutely amazing! I would recommend her highly. She was very thorough in her explanation and my massage was the best I've ever had. I will be going back to book with her. The place is nice, clean and very majestic, just like the website. The room was ready for me and I was ready for it. Thank you so much for my 110minute massage Erin. Today I feel brand new!! I WILL BE BACK!!! read more

Mellow Massage - Massage Near Me - San Diego, California

To Whom it my concern and/or Eric Bender, Owner of Chiropractique, Co-founder of Mellow Massage I am reaching out to bring your attention to an issue with Mellow Massage that I have been unable to resolve. On July 13, 2024, I corresponded with Kelly via email (info@mellow-massage.com), and on behalf of Mellow Massage, she confirmed that my membership had been canceled and that a refund had been processed. She also mentioned that the receipts for the refund had been sent to me. While I did receive refunds for the charges on June 4, 2024, and July 24, 2024, I have recently discovered that I continued to be charged $109 each month from August 2024 through January 2025, totaling $654, despite the previous confirmation that my membership was canceled. As these charges were made in error, I want the total amount of $654 to be credited back to my American Express card. I have made several recent attempts to contact Mellow Massage both by phone and email to resolve this matter directly, but unfortunately, I have received no responses. The individual I spoke with on the phone, who had an accent, was unable to assist me further. I would appreciate your prompt attention to this matter and look forward to your resolution. Ingrid Dahlin read more

I went to get a massage for my birthday. They canceled my massage, charged me, and refused to refund me. Do not go to this place.

The 80-minute Swedish massage with Mariana at Mellow was incredibly relaxing. From the cave-like ambiance to her intuitive balance of gentle touch and firm pressure on tense areas, everything felt thoughtfully attuned. My hands usually tense during massage, but her steady, warm presence allowed me to fully relax, and she really focused on the areas I mentioned needing extra attention. Thank you, Mariana! read more

I went to the location in Hillcrest. The lobby is dark and quiet to set the mood for your massage. I got a lymphatic massage with Marcus and he did a great job . I liked the heated beds that they have What I didn't like is they have like a third party that sends texts and calls to try and sign you up for a membership plan. I did hear them saying that the massages don't roll over if you don't use it one month which keeps me from getting a membership. read more

I've been a member at Mellow Massage for over two years now. Before choosing Mellow Massage I had tried other establishments in the SD area such as H2, The Knot Stop, Massage Science, Cascade Spa, and Karma Spa. I chose Mellow Massage for various reasons provided below, and so glad I did! Massage: 5/5 I get massages very often due to many many muscle aches, and the massages at Mellow Massage are one of the best I've had. While everyone has been great, particular shout out to Tommy, Alan, and Gabriela! Availability: 5/5 They have many massage therapists and many locations around SD. I've had no problem booking a same day massage after pulling a muscle or after a long hike when needed. Though if you want a specific therapist, you may need to book ahead of time. Misc: Free and abundant parking (University ave. location) Ralphs and Trader Joe's is near by, so I can do my grocery shopping after. read more

got an aromatherapy massage w jess in pacific beschand it was so relaxing!! would def recommend

I booked via Classpass wanting to use up my remaining credits before canceling my membership. It was simple to book online and I like that they remind you in a few different places to bring cash for tips. I already forgot who gave me my message, unfortunately, but it was great. I loved the atmosphere of the spa; it was very dark and cozy when you enter. They do a pretty good job blocking out outside noises from the busy area. My appointment was right on time, my massage therapist focused on the areas giving me the most problems, and I had a great experience. Bonus- I could swing by Trader Joe's after for some treats before heading home! I'm sure I'll return next time I need (or just want) a massage! read more

Had a message this morning at Mellow Massage. It was relaxing the moment I walked through the door. It was modern and inviting. The massage was perfect and so tailored to my specific needs. My neck and shoulders felt great afterward. I wish I had booked a longer appointment lol. I will definitely be back. It was a ten out of ten experience for sure. It was a great start to my day! I will definitely recommend this place to my friends. Thank you so much read more

Amazing massage. Great membership. This is a great place to get routine body maintenance.

Amazing quality with amazing price! JT was incredible, very knowledgeable and I left feeling extremely refreshed. 10/10 recommend, can't wait to come back! read more

Just had a phenomenal massage at Mellow Message in Hillcrest! My husband and I get massages about every 4-6 weeks and was looking for a new place, AND WE FOUND IT! I had an 80 minute Swedish Massage with Alejandra and it was amazing! And my husband had an 80 minute deep tissue with Victoria. We've been home for about 3 hours now and we're STILL talking about how wonderful it was! Our first time there, but definitely not our last! read more

My husband and I received a gift card from our son to try out this place and so I booked 2-50-minute Swedish massages. Upon arriving, we noticed the atmosphere at the entrance was really calming and relaxing experiencing the dimmed lights and soft music. We were greeted upon our arrival and waited a few minutes before our messages. We had the pleasure of meeting Elysia and Mariana as our therapists. This was our first time at this facility and had a great experience. Both therapists were very nice and took care of our specific needs during our massages. It is obvious there were very knowledgeable in their art. They made sure we were comfortable during the services. We will definitely return for additional services soon. Thank you to all staff specially to Elysia and Mariana. Rosana read more

Good experienced massuese. I had a very soothing session. The location in downtown SanDiego was great and free parking available on Sunday. read more

Booked a massage last night for today with Christine. Online booking was super easy and straight forward. Got to the location (lots of parking underground) and walked in. Checked in, was given some water and then they got the room ready. I met with Christine and she asked if there was any areas I wanted to focus on. I informed her that my shoulder had a bad injury which resulted in surgery a couple years ago. I've had massages since the surgery, but Christine was able to find the spots deep in my shoulder that others haven't been able to. She really seemed like she wanted to help the constant pain, rather than just brush over it, as other people have done in the past. I've gotten lots of massages in the past (generally I'm someone who bounces around between Groupons and gift cards) but this was the first time I want to keep coming back to the same person. Super happy with the whole experience. read more

Phenomenal experience! Very thorough and caring! Definitely recommend! Paid special attention to tighter areas and was cautious around recent knee replacement surgical area! read more

THIS PLACE IS A TOTAL SCAM. DO NOT BUY A GIFT CARD FROM THEM. I have a massage gift card with over $100 on it and they are refusing to let me use it. I've only had the card for about a year and they're claiming it's expired. That is completely outrageous and possibly illegal. California law says gift cards are supposed to be valid for at least five years and they clearly don't care. Corey from customer service was incredibly rude and dismissive. He told me there's nothing they can do and made zero effort to help. I asked to speak to a manager and sent an email. I got no response. I have NEVER written a Yelp review before but this experience is beyond frustrating. They took money and are refusing to provide the service that was paid for. They will not honor the card, will not refund it, and will not even talk to me about it. It feels shady and completely unethical. I am reporting this business to the Better Business Bureau. I want my money back and I want people to know how this place treats its customers. Stay far away!!!!!!! read more

Me and my sister booked a 10:00am massage here to celebrate my birthday. On the morning of our appointment at 9am, they sent us an email saying our appointments have been moved to 10:30am. It was frustrating to have to deal with that time adjustment so last minute, and we called them and they said they "meant to call us to let us know". We weren't able to cancel because of a 24hr cancellation policy where they have the right to charge for the full amount. When we arrived, my appointment started 15 minutes later (still got the full 80 mins) and my sister went in a few minutes late. The masseuse was nice about it and it wasn't her fault, but still inconvenient. The massages were good, they were helpful with our needs. read more

Sam did an amazing job. I have chronic neck/back pain from a car accident I had about 30 years ago. I can honestly say this is the best massage I've ever had, and that I felt so much better after the service. I highly recommend and will be back. read more

NO ONE SHOULD GO HERE - STAY AWAY Wife and I booked a 2hr couples massage for our anniversary, we have busy schedules and don't treat ourselves often, so this was supposed to be a special experience for us. Upon arrival, there was no one at the front desk. I learned later there is no receptionist/front desk person at all, the massage therapists check people and take payment, this explains why my massage didn't start until 20 minutes after the start of my appointment time. During my massage, my therapist left the room to deal with something going on in the lobby, after a few minutes, returned to the room and just mentioned something about someone screwing up. At the end of my massage, I discovered my wife had been sitting in the lobby the entire 2 hours of my massage. Her therapist never showed. I understand that things happen and workers don't show up, but the terrible customer support that results from their asinine business setup was inexcusable. There was no receptionist or store manager to talk to, no one who could have reached out to the therapist to see if the therapist was actually going to come instead of gaslighting my wife that she must be on the way for 2 hours. There was no one to make it right with us, everything gets routed to some call center in India. They charged us for the full price for both of us despite their error, and I had to deal with their customer support who barely spoke English and just kept repeating the same thing over and over again. He clearly had no authority to do anything right by me as the customer who was wronged. This was worst massage business I've ever seen. They charge a premium price and don't have a shred of premium customer service. Dear Mellow Massage therapists, for future reference, if a couple has arrived together, and is supposed to get a 2 hour massage at the same time, and one of their therapists didn't show, you may want to...oh I dunno...LET THEIR PARTNER KNOW. Why? Maybe they would want to split the 2 hour session so that each person gets 1-hour. Maybe they would want to cut the 2 hour session short so their partner isn't wasting 2 hours of their time. These are all things that client service businesses with a front facing receptionist or in-house manager would think about. read more

If I could give this place a 0 star, I would. I'm not even trying to be one of those reviewers who wants to come here and complain, I just wanted to post this review to let all the women know, PLEASE BE AWARE & DO NOT COME HERE! Let me start by saying that this recent massage I got was a redo from a terrible massage I received prior at the College location that is closed down. This massage was even worse than the last one and the way I felt leaving the place was disgusting. So I originally rebooked with Gabriela who I loved and had gotten the very first time visiting Mellow Massage. After that, I received a terrible massage from a male masseuse (who I usually don't mind getting massages from because I have always felt comfortable by the way they treated me). But that masseuse left my legs and arms exposed after treating me and all he did was stretch me and wiggled my extremities in a wavelike motion as if I was a blanket and he's trying to get crumbs off of it. I laid there for 80 minutes hoping it would get better but it didn't. I called and let the company know I was not happy and I wanted to cancel my membership. They offered me a complimentary massage for the future but continued to harass me with text to sign up for a membership again even after letting them know consistently I was not interested. So I wanted to book with Gabriela again but they called me the day of my massage to reschedule me because she got sick. They booked me with a male but I told them I wasn't comfortable with a male because of my last visit but they reassured me that this masseuse was good and I would be ok, so I accepted and hoped for the best. Now let's get to my most recent massage on Monday, 12/11. I received a massage from Paul who was kind and talkative when he introduced himself. But once I got onto the table, it was a nightmare. I let him know my problem areas and how I woke up that morning with a stiff neck so getting a massage would be the perfect timing. Little did I know, he only made me feel worse. He started off working on my neck while I was facing down but was so rough and fast like he was chopping up vegetables. I let him know it was rough and I wanted mild to moderate pressure. He then at one point hopped onto the table and was at the end of the bed and dug both his knees into my butt and wiggled around and continued to knee my butt. I told him it hurt and he still did not stop. I seriously wanted to cry because I was not comfortable. He kept massaging and pinching my butt when that was not even a problem area. Keep in mind, I only stated my neck, shoulders, and lower back hurt. I even said my legs ache from standing all day at work, NOT MY BUTT! He also did that weird shaking of the extremities the last guy did too which was not relaxing or helpful at all. Yes, I understand Thai massages get on the table and step on you, etc (which I have experienced before) but not like this. Once he asked me to turn around and face up, I asked him if that's part of the Swedish massage? He said, what? I said.. the shaking and kindly asked if he cannot do that anymore and just massage me. He even said it's not part of the Swedish massage but HE FELT that that was what I needed because of my "problem areas". So now it gets worst. When he gets back down to my legs, he lifts up the blanket on both my legs which I have never had done before, it's only the last two times with these two male therapist. He hops on the table again at the end of the bed and he's on his knees and I can feel him hovering over my private area, running his hands up my legs on the outter parts and he even goes underneath my underwear trying to massage my hips and butt. Now I'm feeling sooo uncomfortable and I want to cry because I feel that this is very inappropriate almost like I'm getting molested and I can't even do anything about it. Now he comes behind me and massages my neck which he is still so rough to the point where I'm making painful facial expressions and instead of him adjusting himself to make ME feel comfortable, he moves my jaw down so I can stop making a face. Then he is cupping my breast trying to massage around it and he even went underneath the blanket, running his hands down my chest towards my stomach. I HAVE NEVER HAD THIS HAPPEN TO ME!! Through all the years I have gotten massages, whether it's a male or female, THIS HAS NEVER HAPPENED TO ME!! Only with the last two male therapist and this company! They both need to be fired. I have never wanted both massages to end so badly. Yes, the aesthetic looks nice and yes, it is created by Bobby from Queer Eye but I have no idea how they run this place or how they hire these people. I have never felt so disgusted leaving a massage in my life. I wish I could get my money back because I seriously paid for someone to make me feel uncomfortable at a vulnerable moment when all I wanted was to come in and feel relaxed. Please do not come here, save your money. This place should be shut down. read more

I received an email back four days later. I have been told that I self-enrolled that the membership was purchased by me, and that the terms included the monthly charge agreed at the time of sign-up, so they cannot refund me. I have no recollection of any of these. I never receive an email nor a text that I'm getting billed each month. And I would know if I have to pay something each month. This is ridiculous. And the only way you can contact them is through email. read more

Right when you walk in, the vibe is very calm & soothing. I did the 120 min deep tissue massage ‍ with Lloyd. It was great - the perfect amount of pressure to melt away the tension that had built up over the last several months. read more