5 star experience and it didn't cost me a dime. Saw this classic car snatching machine driving on FAIRFAX and was happy I wasn't chasing it down the street. But the image was great! Keep up excellent car snatching! read more

Melrose Tow Service - Towing Near Me - Los Angeles, California

Johnny is awesome. He has the right trucks to properly tow the most expensive cars and goes out of way to take care of them. His prices are fair and he actually shows up when he says he will. So hard to find good services like this anymore these days. Very highly recommended. read more

Ran over a nail or something and got a flat tire. Fantastic fast service, also super friendly!!! read more

Used their service as a remote call for my parents as they prefer me to communicate. The tow driver texted me when they were an hour away and 30mins away. I was able to relay it to my parents. My folks texted me after a pic of the tow truck departing with the car. Ease of use without being present. Would use again read more

Albert got here in 15 minutes after I placed my call. He was efficient and super helpful when my car wouldn't back up. He was able to problem solve quickly and wasn't afraid to ask bystanders to help us out. Thank you ALBERT!!!! read more

Melrose Tow Service - Towing Near Me - Los Angeles, California

Got into a car accident today. They were fast, responsive and kind. My driver went out of his way to make me comfortable, tell me what i was entitled to via insurance and waited with me until my Uber arrived. read more

Johnnie was a life saver!!!!! It's so scary needing roadside assistance and he was fast, professional, and kind. An expert. They're also way more affordable than the other tow companies out there! Reliable and honest. Thank you for saving us!!!! read more

Melrose Tow Service over promises and under deliver. They accumulate as many tow requests, from insurance companies, then, call to only deliver bad news. "My driver caught a flat, so we'll be two hours late." read more

No one answers the damn phone, called for 2 days. It's the company on my apt building. Must be out of business

My car clutch went out today. At the worst time. My car stalled steering froze and I slid into a curb. Then it started to rain. I called AAA they sent Robert from Melrose Tow. Total saint. Polite. Pro. Saved me! Plus drove me way over the hill to my favorite mechanic. Thank You Robert! Give this man a raise! read more

Melrose Tow Service - My clutch died. On a hill. It started to rain. Car froze & slid into a curb. AAA sent Melrose Tow. Robert! A Total saint! Pro!! - Towing Near Me - Los Angeles, California

FRAUD/CON/CROOK MOVES: NOTE: In the office: Signs posted regarding rates and credit cards are accepted. PLUS a new brightly lit working credit card machine next to the desk in the office. I was towed. Employee said I can only pay by cash, said they didn't take credit cards. When I told him I didn't have any money on me, he said he would drive me to an ATM. I said I don't have ANY money...he said come back tomorrow and bring back cash. Towed in the evening, he informed me it's $230 cause after hours already and it cost more...my car was towed within the hour! Seriously? I don't see that in the sign, it says $130 if within an hour of being towed. Only extra charges for over sized vehicles. AND next day/overnights are addition charges if I came back tomorrow. I told him my friend gets off work at 12-2AM, and if I can wait there cause I have no where to go, and outside was scary plus I'm not even from LA. He said they are closed, and I have to come back tomorrow..then why the FK are you there? He kicked me out!! I could have been robbed at this point... I see him turn off the lights, lock the door, get in his truck and leave. As I waited outside abandoned, I see him drive back in!! Cost me $200 bucks (credit card charge! Thank god!!) in taxi to go home and go back to this hell hole. If you want illegal stuff done...let's just say I wouldn't be surprised if you put cash on their table...I hope the BBB or the IRS gets them for business scams. read more

I was in a predicament. I needed 3 vehicles (two of them big vans, none of them working) removed from my backyard and returned to their owner down the street. We had let them rent space in our backyard since parking on our block sucks. But since we just sold the house, and the new owner didn't want them back there, we needed to get them out. So I contacted Community Tow, and dude shows up, looks at the narrow driveway, and is like, "Sorry, can't do it." I almost give up. But I try the second number on my list: Melrose Tow Service. I believe it was Johnny who answered, and after I explained the situation, calmly assured me that I shouldn't be a problem. I'm thinking, "well, wait til they get here." Johnny comes out himself. He notes that it's definitely not an easy job, but he thinks it can be done. He helps me tie back some tree branches obstructing the driveway. He skillfully squeezes his truck through the driveway and into the backyard. And one by one, slowly but surely, he brings out the old clunkers. He even put up with the crazy lady who owned them, since she was giving us a hard time. In the end, the vehicles were all cleared out of the backyard, and the huge weight on my shoulders was lifted. I can't say enough about all this brother did to help me out. He could have easily dismissed the job (was not easy at all), but he saw it as a challenge and pushed through. Johnny was patient and extremely good at what he did. read more

I run and operate a highly regarded luxury & automotive company. I used Melrose Tow (Johnny) to transport a vehicle last summer which was of extremely high value. The job was done faster than I could've ever imagined and the car was in perfect condition when it arrived. Yesterday, I called needing a complex job with two pick up and drop-off locations for a very high profile vehicle. The car was picked up on time, dropped off on time and I could not ask for a more quick and professional team of drivers and transporters. The price was right and probably lower than any other competitor in the area. In the past, I have dealt with dozens of other tow companies and I can now call Johnny from here on out and not have to worry or stress about when the car is getting picked up or how it will look when it gets to where it needs to go. Being a type-A person, this is very important to me. I highly recommend the team at Melrose Tow... Class Act in a business full of others who often 'drop the ball'. read more

The worst towing service. I would rather get a carriage tie it to the back of my car and tow it, it would have inflicted less damage. Defiantly not recommended, rater leave the car on the street and walk away than call them. Fraudulent towing company. Stay away... Timing is awful, charges allot, rude management. Will never call this company again.. read more

Firstly my car was not towed because I illegally parked on the street. I NEEDED my car to be towed. I called Melrose Tow Service and spoke to an awesome guy named Mike. He gave me an estimate and time frame over the phone, EVEN before I told him about my situation. I have an SUV which was parked in my parking space in the back of my apartment building (If you live in Hollywood then you know what I mean). I advised MIKE, and he said no problem, we'll look at it and get it done.. And get it done they did, the guy came out within 30 minutes. Came in the alley, got the car out with no problem. Mike and Mario the towing guy were so nice. I can't say a bad thing about them, they made my bad day into a good one!!!!!! read more

My SUV decided to break down on me late Saturday night. Johnny from Melrose Tow Services was available, he asked me some diagnostic questions and came to my rescue in less than 30 minutes. He even went ahead and called back a couple of days after to confirm my car was working properly. Great costumer service and very knowledgeable! Thank you Johnny. read more

Went to the gas station on Highland & Franklin. I bought something from inside, went back to my car, then stepped away to the sidewalk on Highland Ave. to look for my friend. I must've been gone no more than 2 minutes and next thing you know it, I see a tow truck loading up my car. When I ran up to him, he looked scared and said "You had a flat tire but I'll give it back to you". He put it down so quickly and drove off. It was really weird. As I'm trying to pump up my tire with air, it wouldn't stay. Come to find out, the tow guy (super old and Armenian or Russian looking with a thick accent) totally slashed my tire! There's no way I had a flat tire driving into this gas station. I would have felt it! This guy slashed my tire so he can go tow it back to the lot so I would have to claim it there and pay their fees. Scam! That's their way to make money. read more

Melrose Tow Service - Parked legally. Tow guy slashed my tire while I was gone so he could tow it to the lot. Did not have a flat tire beforehand! WHAT A SCAM. - Towing Near Me - Los Angeles, California

I really wish I could give a negative rating for this place is a dam joke. Bad attitudes and they try to keep you hanging around rather then just letting you know that can't come. What's the point of posting signs of you can't even honor them? Save yourself tone and money and call a sidebar tow company cause this ghetto ass place will be rude and hang up on you. I called Southside tow but any other company but here will do. read more

Melrose Tow runs a service based off of extortion: they take your car and you have to pay to get it back without showing why they took it. They do not provide proper information about why the car was towed and do not provide photos. They will tow a car based on the call of an "authorized user." Melrose Tow will be reported to the BBB and face consequences for their misdoings. Legal action is pending. read more

Extremely unprofessional. Will never ever use again. Bad attitudes and all around incompetence. I don't give many bad reviews but wow does this business deserve one. I'd go elsewhere. read more

This towing place has the worst service. Called them multiple times with no answer with a response that their mailbox wasn't set up yet. Then when I finally got a hold of someone he was rude, overwhelmed, didn't know how to do his job, and hung up on a customer. Do not use this place EVER. read more

We use this company for several of our apartment building. Johnny is super nice to deal with and they are great.

My car died and I had to get it towed..I called all over looking for a tow but was treated with nothing but rude, unhelpful people. The guys at Melrose were great from the get go. The driver came out to my apartment in less than 20 minutes and boom.. He got me to the mechanic. Super fast, just really easy to deal with. The rates were reasonable little more than some, a lot less than others.. I would highly recommend them to anyone needing a tow. read more

My car was parked in the parking lot of the Ihop (Orange drive Hollywood) with the parking permit hanging on the rear-view mirror. However, it was towed by Melrose Tow service. I went to retrieve my vehicle at the headquarters of this company with an attestation from the Ihop manager confirming that I was legally stationed. It was very difficult, Melrose employees, very unpleasant, demanding that I pay to get my car back! It took several interventions of the manager of Ihop so that finally I can leave without paying. I think the Melrose company is trying to swindle the tourists, there was another car in the same case as me and the two cars had a license plate that was not Californian. read more

They showed up within 30 minutes of my call. Price was cheaper than other Towing Services I emailed for a quote. I will call them again when I need a tow. read more

I called Melrose Tow Service for a client who needed a jump start, and Melrose offered a great price! Thanks Johnny for all of your help, looks like we'll be doing business again! -Ariana read more

what can i say- johnny and melrose tow gets it done! being in the aut0motive industry, its hard to find a person you can trust- whenever i need a tow service they will be my go to guy. read more

I wish I could give a negative rating. I called today to have a car that was illegally parked in a private parking garage. When I spoke to the man who answered the phone, he put me on hold for a long time. Came back and I told him I had called them in the past to tow illegally parked vehicle and they never showed up. I asked that they come and tow a car and he hung up on me. Called back and asked if he hung up on me and he said it appears so! He then told me that he would not send anyone to tow any car as I was rude! They have their sign up in our private parking garage and yet will not honor it. Real dud! read more

The ONLY Hollywood Towing Company! Quick, professional and my driver Chris was cool as hell!! Thank you, Johnny and Melrose Tow. Emergency flight home to be with my mother who was hospitalized left me scrambling last minute to get my Cadillac towed to be serviced and these guys really came thru! I'll use them again and recommend them to all LA friends! read more

A new manager from another company we share a lot with wrongfully towed my car. Melrose Tow Service was friendly, professional and solved my problem. How many times do you walk away from the tow yard after having your car towed in a good mood? Thank you Melrose Tow. read more

Albert was extremely helpful! My car battery died and he didn't overcharge me by towing, instead he jumped my car so that I can drive my car to the dealership. So helpful & kind. read more

This is place is a joke. I called them so that they can put up signs at my apartment building. I sent them the proper forms with our personal information and called them once a week for 4 weeks straight asking about the status of the signs. They kept telling me that they would contact the apartment manager to put up the signs, but they never did anything. I finally called back on week 4 and told them that if they couldn't do it in the next two days that I want them to rip up our authorization form and personal information. The guy on the phone (same guy that answered the phone every time) told me he would rip our forms up. He was a total ass and they wasted 4 weeks of my time. I would never recommend using them for towing services. I'm shocked they are in business still. read more

bait and switch!!!! worst tow experience ever!!! the guys there are crooks. luise and johnny. i bought a motorcycle from them, paid cash and had them tow it to my house. i made the agreement with luise that the price of the motorcycle included a tow. while the driver was "enroute" i called him to find his eta. he said to call him back because he was in traffic. i called him back in an hour an the dispatcher told me it would cost me $150 additional dollars. then i found out he wasn't on his way and that he hadn't even left the yard. when i told him that i had already paid for the towing he cursed me out and refused to pass me to luise. they just left the bike out front of their shop in the ghetto. when my next tow truck driver arrived the bike had conveniently fallen off the kickstand and was laying on it's side. next time i will pay with a check that i can cancel. read more

On Tuesday, January 10, 2017 between 11:00 AM and noon, I was driving west on Olympic Boulevard from Beverly Hills to West Los Angeles. It was raining. A big flatbed Melrose Tow truck was also heading west. It was transporting a Bentley that was new enough that it still had paper plates. The driver was speeding unbelievably fast given the size of his truck, the speed limit and the weather conditions. He was also tailgating whatever car was in front of him at any given time. This guy left one car length between himself and the cars in front of him. Not even a truck length, but a car length! I I think he was averaging about 50 mph. It was virtually impossible for me to keep up with him in my Honda Civic. And I did not want to drive recklessly the way he was. But I wanted to get the name and phone number off of the truck, because I wanted to call the office and tell them that they had a dangerous driver out there on the roads. He got stopped at a red light, and that was my chance to pull up next to him. I caught pictures of his business name and phone number on the side of his truck. I proceeded to call the phone number, (323) 465-6555. I got a message from the cell phone provider saying that the mailbox had not been set up so I couldn't leave a message and to try the number later. (What reputable tow service doesn't even have a way to leave a message? How do they get any business?) I knew that I wasn't going to have any recourse, but I called the desk at the WLA police station to see if there was any way I could put this company on notice about this dangerous and irresponsible tow truck driver. (I began to think that this is a sole proprietor with one truck. I'm not sure if that is correct in which case I could not be talking to the boss. I could only talk to the person who was driving dangerously.) The policeman I talked to commiserated with me and lamented the fact that there wasn't anything they could do. He said I could've tried calling 911 in hopes that there was a car patrolling in the area. I had considered that, but I knew that the guy would be long gone before they showed up. The officer and I actually talked about Bruce Jenner's manslaughter of a woman on PCH when he was towing a jeep behind his Escalade. This reminded me very much of that horrible event. This tow truck driver couldn't have stopped in an emergency without slamming into whoever was driving in front of him. I wouldn't want my car being towed by somebody like that. I don't want anybody like that on our streets. If that's the kind of irresponsible jerk who is out there towing cars under the name Melrose Tow, I would take my business elsewhere. Who the hell does he think he is endangering the lives of others like that? I'll give him a point for at least pulling over and stopping when paramedic vehicles were heading east on Olympic with lights and sirens going. I want to get through to this person so he stops this kind of dangerous behavior. IT WAS RAINING!!! Driving like that would have been horrendous in dry, sunny weather. I hope he reads this review and gets his act together. In the meantime, watch out! read more

Very unprofessional team, were on their personal phones half the time. Call if you want the real cost of getting your car out, as the paper they sent me in the mail neglected to provide accurate information of all the hidden fees they charge to steal your property. They had me wait half an hour or so in my car after paying to move THEIR tow truck out of my way which wasn't starting. I asked to have the cars to the side of me moved instead and the minion who was on his phone the most, the one that looks like the living embodiment of a chode, just told me I could wait more and even threatened to not do his job so that I could wait longer. It's not my fault your head cashed a check your baby legs couldn't cash, maybe you should get a desk job? They used these heavy yellow carts to jump start the truck, which they slammed multiple times into the next door car, which was a Caroloa 4 door with 76 as the last numbers in their plates, so you probably have a dent. If you're towed here be advised that they really don't give a shit about you or your car. read more

Where can I start? I gave ride to a friend whose car was towed tonight at around 11:30pm. When my friend called the towing company to get the exact address, the employee (Marisol) answered quickly and hung up the phone. Because of her heavy accent and fast talk, we could not understand it well and called her back. She repeated it and hung up the phone on us. We had to google it on my friend's iPhone. When we arrived at the facility, placed looked like closed. So we called her to tell that we are here. She said something very quickly and hung up again, without waiting us to respond. Then I honked to make sure they know we are at the gate. She called us (I guess by using *69 or a caller ID) and said exactly "Stop f'ing honking. Someone is going to open it" and hung up the phone on us again. I am at 42 and have never ever heard any business using F word to their customer's face. Wow! When we were waiting in my parked car, a tow truck flew by us and opened the gate. Then I tried to enter into the facility by thinking there is a guest parking. However, this heavy Hispanic guy stopped me and asked me to back up. I said that's fine. I parked on the street then my friend and I tried to enter into the lot by walking. He stopped me and asked me to stay outside. I asked why; he said because I am not picking up my car, my friend is. I then asked him why he let the other two ladies in who came to pick up a car, just a minute ago. He got mad and said they are closed now and we should come back tomorrow. How dare you say that to your customers? I just did not want to leave a female friend in the middle of the night by herself in the middle of Hollywood in such a commercial place and wanted to accompany her but I was not allowed. But just my friend's sake, I stepped outside and waited for her to come out. When we are leaving my friend asked the other lady how much she paid. She said $300 and some change. My friend told her she paid $220 for the same "service". Clearly they are charging whatever they want. I have never ever received such poor and "ghetto" level service. We will definitely file a complaint with Better Business Bureau and any other places if any. I hope nobody has to use them in the future. By the way, the license plate of the tow truck of this guy was driving was 8R13685. read more

I just had my car towed a block and a half from my house 2am. The tow trunk driver was unprofessional, very rude and had ZERO CUSTOMER SERVICE skills. I understand that I was the one in need but he made the situation worse by his rude attitude. He was an overweight driver with a shaved head and thick mustache.He told me the price and said that was cash only which I cannot understand what professional business doesn't take cards period it's 2012 who is going to turn down any money? Secondly he made it even more difficult for me to get my car to the destination I have two security gates that it needs to go through he took through one and dropped it off while I had to push it myself through the second one all while I was struggling to push my car he was just watching me do this and honking at me to let him out the first gate. I would have paid double the 85 bucks he charged me If he would have helped me get my vehicle where it needed to be. I have my own business and it involves working with people all the time. I would NEVER treat a client as rude or unprofessional as this driver did. Never again will I call this business for help and I can't believe you allow your employees to treat your customers aka your money like this. Very disappointed read more