I had a fantastic experience working with Diane at Melting Point Jewelers and I could not recommend anyone more highly. My husband and I reached out to Diane a few months before our wedding after being disappointed by the engagement ring that we purchased from an online retailer. She did a quick, initial appraisal and advised us to demand a refund from the seller. She supported us through that unpleasant process and, with the weight of her expert opinion behind us, we were successful in securing our money back more than nine months past the original purchase date. She then helped us evaluate our options for purchasing a new ring, educating us about what kind of construction and support a ring should have to protect the stones it is holding. I love the delicate style of a halo setting but had never considered the structural ramifications, and those issues were what had caused several stones to fall out of my original ring. Diane reached out to a supplier she works with on pre-fab settings for information on how well they are holding up, since halo settings are a relatively new trend. I should mention that she did all of this for us before we ever gave her a cent. Ultimately she believed that she could build a sturdier ring from scratch while still giving me the delicate halo style setting that I loved, and the price she quoted us for this custom job was on par with what several retailers were charging for a comparable mass-produced ring, so the decision was a no-brainer. At that point we were only a couple of weeks out from the big day, and in spite of having a fully booked schedule, Diane committed to having the new ring built in time for our wedding day. She met the the deadline as promised and it is BEAUTIFUL. The quality is immediately apparent and the difference between the ring she built for us and the one we purchased from a retailer is like night and day. I can honestly say now that even if I had an unlimited budget, I would not change a single thing. This is my dream ring. Diane is obviously a master of her craft, I found her to be thoughtful and caring, and she was never condescending in her explanation of the finer points of jewelry design and construction. She did a good job intuiting and interpreting my tastes, and then guided my choices accordingly. The results speak for themselves. My ring is truly stunning! read more

You will not find a better custom jeweler in Buffalo. Diane designs works of art that are carefully created with her expert eye for quality and design at a fair price. She is such a joy to work with. I first came upon her when my wedding rings had to be redesigned after they had to be cut off after an accident. After going to a few other places, I knew Diane as the one to be trusted with such a sentimental item. I absolutely loved the finished product and constantly receive compliments. She took a good amount of time to get to know who I was before going through the process of creating a whole new ring. Next, she created a perfect necklace for my mother for Christmas with all of her 7 grandchildren's names engraved on it - it was an original piece that my mother adores and wears often. She also was kind enough to complete it at the last minute after we had a new baby born a few days before the holidays. Perhaps the most important piece she has created for me was in honor of my dear friend who passed away from breast cancer at age 40. She sat for an hour to hear us talk about Julie - the kind of friend, mother, teacher, and daughter she was. Julie's legacy was important to her and she truly looked at this project as an honor. We finally decided on a necklace that had Julie's actual handwriting engraved on it. It was so well crafted, 18 more of us have now have ordered one to remember her by. Diane truly is a special person and not just an amazing jeweler. There is no one else around that I would trust to create those special jewelry pieces that represent so many memories. read more

I wanted to surprise my wife for our 10th anniversary by having the diamond from her engagement ring remounted in a new ring. I also wanted to add some additional sapphires to the setting. A family friend recommended Diane at melting point jewelers. I had a picture of a ring that my wife loved from her Pinterest account. Diane took that picture and came up with a beautiful design which repurposed another ring that my wife owned and incorporated the engagement stone and two new sapphires. She even put a CZ in my wife's original engagement ring while the work was being done. The ring turned out beautiful, my wife loved it and was completely surprised! It would not have been possible to pull it off without Diane's great ideas. Diane was very easy to work with and did a great job keeping the cost under my budget. It's so hard to find such a good and trustworthy jeweler. I would highly recommend Melting Point! read more

I would highly recommend Melting Point to anyone looking for extremely well crafted and hand made jewelry. I came to see Diane about having an engagement ring made, and she was extremely helpful. She taught me all about the different grades and colors of diamonds so that I was able to make an informed decision. Diane also helped me pick out the perfect band and setting based on information I gave her about my fiancée's sense of style and personality, and she hit the nail on the head, my fiancé loved it! I met with Diane maybe 4-5 times during the design process and even ended up buying a necklace for my fiancé as well. I highly recommend Diane at Melting Point, excellent personalized service, we absolutely have a jeweler for life! read more

Please stop looking for another jewler, Diane is litterally the best. I am recently engaged and my fiance picked out my diamond and designed the whole ring with only Diane's help! I couldn't be happier, my ring is exactly what I wanted and it gets so many compliments too! I am floored at how amazing my ring looks everytime I look at it. Diane did a great job, and even when I had to have it sized after losing a few pounds, I was shocked at how quickly she responded to my email and was able to get me in. Plus, I was only without my ring for a few days!! She is so incredibly nice and cares more about the end product than money, I would and have recommended her to everyone that wants quality work for an amazing price. read more

I am beyond thrilled with my engagement ring from Melting Point Jewelers! Diane Von Heckler worked with my fiancé to design the perfect ring that was so unique and specific to both of our personalities. Diane took the time to learn more about each of us and created a ring that was not only beautiful and one of a kind, but functional as well. As the proposal was a surprise, Diane did not have my exact ring size to work with. The ring was initially too large, but Diane amazingly made the ring adjustment in just 24 hours. Diane is great to work with, and we are both looking forward to working with her in future jewelry designing needs. read more

The owner Diane is a pleasure to work with! My fiance found this great place to have my grandmother's ring cleaned and sized for our engagement. She was so wonderful to work with that we went back to have another ring made to match my grandma's ring, which is an uniquely shaped band (will be used for wedding band). Within a few short months we collaborated on a very special solitaire ring that nestles together with the band and looks amazing together and on it's own. The final outcome is gorgeous and the construction of the ring is very sturdy. I have received so many compliments on my one-of-a-kind Melting Point ring! read more

Month ago, I needed to buy a present to give it to my mother in her birthday, and after a long thinking I have decided to buy her a necklace, Melting Point Jewelers and another jewelry shops here in Buffalo were recommended by some friends but I have chosen Melting Point Jewelers, first of all, their jewelry were favorable to my mom age, the price was acceptable and the shop owner - I think - was very kind and helpful, therefore, I'm too - as my friends and the reviewer - recommended this jewelry shop. read more

I can not recommend Diane with any greater confidence. I am amazed and in love I am with the beautiful Christmas gift that she made possible. There are so many reasons this gift is important to me, but it is identical to an original ring that I lost and I love it. I still can't quite believe that my husband Tim, researched and found you, gave you a picture of the original, and you made this a reality. I will treasure it always. Thank you for sharing your talent with us. With great gratitude, Amy S read more

The best! I went to Diane and we spoke about how I was going to surprise my fiancé-to-be. I selected a setting as well as a nice Canadian diamond and asked if she could adjust the setting so it had a slimmer sleeker profile. When I returned to pick up the ring it was perfect. Exactly what I envisioned. The surprise was a success, I am now engaged, and there is no one I can better recommend to help you out with an engagement ring than Diane. Our custom ring is one of a kind and yours should be too. read more

I went to several jewelers before deciding to work with Diane at Melting Point to purchase an engagement ring for my future wife. She takes the time and care to make sure you get exactly what you're looking for, and presents multiple options in order to ensure you get the right ring. And I did, the ring is stunning, as she did an amazing job. Her work is perfect, and makes sure that you are satisfied with how the ring fits and feels. I would highly recommend her to anyone. read more

I had my engagement ring custom made, Diane was a pleasure to work with...I am so happy with it!!! She took my lifestyle into consideration (active), as well as every request I had. The whole process was fascinating - can't wait to see her again for the wedding bands! I highly recommend her, she is a true artist and a brilliant designer. read more

Melting Point Jewelers in Buffalo is the place to go for beautiful works of art. The pieces I have gotten from there are wonderful and the staff couldn't be more accommodating. They are true artists and you will love their shop. read more

Diane was wonderful to work with. She took our ideas and made beautiful masterpieces! It was so fun to work with her and we are so happy that we got our Wedding Bands done there! Seriously, amazing! read more

Diane is a pleasure to work with. She shows such a genuine interest in her customers. She's a true professional! Michael K. read more