Barry responded to our service request, he was extremely helpful, knowledgeable, and professional…read more Gave good recommendations and set realistic expectations. 10 out of 10.

We've been with same air conditioner repair company for years. Our coils froze so we called said…read moreunnamed company. They came out and said we may need our coils replaced. This company installed our A/C and, ever since, this system has been giving us problems multiple times a year. After some research, I decided to call another company. Barry from Blue Bear came out and conducted a very thorough evaluation. He laid out all of our options clearly and showed us pictures and discovered our whole house filter wasn't changed by the previous company for a very long time, even though we have a maintenance plan. Barry got our A/C working at a much lower cost than expected. We found our new air-conditioning repair company and new technician. 5 stars for Blue Bear and for Barry!

Efficient, knowledgeable and in no rush to move to his next assignment. His recommendations were…read moremost helpful in guiding us toward keeping our system healthy.

After getting estimates from 3 other companies, who spent an average 30 minutes, and could not…read moreaddress my needs, I decided to further explore highly rated air conditioner companies, and came across The Comfort Authority. They lived up to their great reviews, from the initial contact phone call all the way to the conclusion of the installation of my new unit. Derek, the estimate technician who arrived at my home on April 23rd, was knowledgeable and addressed my questions and offered options. He was at my home for over two hours! He offered me several options, without pressuring me, simply explaining the benefits of each option. His willingness to explore my request to remove current water outflow pipe that had been on the garage floor for decades, presenting a safety risk, and route it another way outside was taken seriously and creatively. He took me through the plan and I was so pleased. The technicians who arrived the next day to do the install, Gary, James and Kauntes, were excellent workers. Gary was in charge and went over the plan with me in detail. He was able to troubleshoot a few issues and get the job done! All three of them were courteous and, without being asked, applied shoe coverings every time they entered the house. They cleaned up after themselves. Gary kept me apprised of their progress. They began working at approximately 9:15 am and did not leave my house until 6:15 pm. I could not be more pleased. 5/5 rating Thank you I will be recommending The Comfort Authority to anyone who needs air conditioning work done. Donna Harmony-Jones Kathleen Watson

They will respond within a reasonable timeframe, but they always seem to say everything needs to be…read morereplaced. We have had them come out twice in the last month - we have two units and two handlers (two-story house). Nothing can ever be repaired, which I find very suspicious. The tech seems nice, but when we first called to inquire on their service to our upstairs unit, they told us they needed to replace our Goodman A/C unit "with the exact same thing you have" only to come back the next day and find they replaced it with a Tuttokool unit. And the second time the came out (for the other unit), they said the handler and the ac unit BOTH had to be replaced, for $8500. I called to inquire why the replaced the old Goodman brand ac unit with Tuttokool, and they just stated that they ac unit was outdated and the one we had was no longer current with new compressor laws. Plausible, but weird. They didn't see any problem in how the presented the words "replacement", and I probably should have voiced a concern that the replacement would be the exact same brand and look. But, alas - I did not and that's probably on me. I know the house is 20 years old, but - what the chances both break within the same month and now the second unit and handler have to be replaced? Service response time is great, but I am not convinced they are being truthful to all their customers.

I need to know if there are any additional charges to the 95 stated such as service call or other…read moreconvenient fees. The technician never kept his word when he said he would come back and didn't show up no phone call no extra communication whatsoever very disappointed in the end result.

I'm going to take the time on this review to explain the absolute level of professionalism,…read moreskillful labor & sheer expertise that expedited heat and air truly proved to me and my family! Starting with the friendliest and most astute phone representatives I've experienced. They were so polite and accurate, assuring me throughout the entire process that i was in good hands. I felt the value of this. Erika, Akira & Cheniya will absolutely blow you away. Within a very reasonable amount of time I was greeted with a extremely energetic and fantastic service supervisor Robert M and Josh D. They were absolutely astonishing and fully prepared. After a thorough diagnostic of my AC system, Robert proceeded to explain with friendliness and no pressure the option I had to resolve my issue. Within 1 hour I was back in business and my AC system was working better than it ever had before. He preformed a full maintenance, cleared my drain line, washed my outdoor and indoor coils and sanitized my inside unit. The charge for this service was truly as fair as it gets. I cannot stress enough the tremendous value this company brings to me and my family as a homeowner in Florida. Thank you Expedited Heat and Air, from the bottom of my heart!

Great company , they were straight forward with the scope of work on my ac unit and my unit was…read morefix next day in no time , I wish price could be better but they give me a Va discount so that was a nice of them , fully recommend this company ... Watch out for other companies that will try to scam you , definitely this one won't .... Btw Tyler was great fixing my unit

Same-day service available. Professional quality owner diagnosed and fixed our A/C in minutes. Nice…read moreand friendly service.

From the owner: 15+ years of experience. Always on time with budget friendly pricing. Family owned business. Get it…read moredone by a pro right the first time. Honest and reliable company.

My AC stopped blowing cold air, 5 o'clock Friday ugh. I checked the usual stuff, breaker, filter,…read morethermostat. All okay. Sooo, Saturday morning took to Yelp. Priority Cool responded with an eta of 1 pm. On the mark, Raydel showed up. Very pleasant young man. Clean and professional in appearance. My AC problem was a coil condenser fan motor I believe. It was 87 inside the house, thank the Lord for frozen peas. Felt great on my head. Though the AC was under warranty would be a few days living on the sun before he could get it so I opted for the one available in his truck. Very satisfied with the service and highly recommend Priority Cool Solutions.

Great work. Solved my ac issue easily!read more

On time,Polite,Hard worker,Fair price,What not to likeSet up for Jose to come out twice a year to…read morekeep my ac in good condition

I can't say enough good things about Dr. Freeze. Jose (who happens to be the owner) came out to…read morehelp me with my unit. I have had it looked at by many other companies who told me I needed to replace my unit and said there were sooo many things wrong with it, but Jose got it up and running within an hour half and it only needed a couple of parts. He was thorough, professional, and HONEST!! How about that! I would highly recommend Dr. Freeze to anyone who is looking for HVAC work. Thank you Dr. Freeze!