I moved my three children to this office because it was closer to home, and I truly wish I hadn't…read more Our first visit went smoothly -- all three kids had well-checks, and the nurse practitioner was wonderful, kind, and helpful (didn't even meet the doctor). But since then, I've called multiple times over several days with a simple question about allergy doctor referrals. I've left several messages and haven't received anything back. No call, no text, no follow-up at all. Just silence. The lack of communication is unacceptable, and I'll be taking my children elsewhere.

I have been a patient at this clinic for years and have stayed primarily because I trust and…read morerespect the doctor. Unfortunately, the customer service and communication from the office staff have consistently been poor. My recent experience was unacceptable. After suffering an allergic reaction that caused severe swelling around my eyes and painful facial irritation, it took over a weeks to receive the prescription I needed. During that time, I repeatedly contacted the office and was told the prescription had been sent to my pharmacy. Each time I went to Walmart, they confirmed they had not received anything. I asked several times if the office could call the pharmacy directly, confirm receipt, or provide a written prescription so I could resolve the issue myself. Instead, I was repeatedly placed on hold for long periods, treated as if I was inconveniencing the staff, and told what I believe were simply dismissive responses to get me off the phone. I also left multiple voicemails for the office manager requesting assistance and never received a return call. What makes this even more frustrating is that once I finally received part of the medication, it relieved my pain almost immediately. This means I endured over a week of unnecessary discomfort simply because basic follow-through and communication did not occur by the staff. The doctor may be excellent, but the lack of accountability and responsiveness from the office staff creates a very difficult experience for patients who are already dealing with medical issues. My experience suggests the office would benefit from stronger communication from a new office manager and taught how to follow-through with patients.

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

I have been a patient of dr Powellson for several years now... he is very knowledgeable! His staff…read moreis kind and professional . I highly recommend if you are looking for a dr that truly listens and takes his time with his patients.

DO NOT BECOME A NEW PATIENT HERE. Dr. Powellson is the WORST experience I have ever had with a…read morephysician, in any capacity or context-including prison, in all of my life. I'm 52. Dr. Powellson was in NO way friendly, welcoming, comforting, or helpful. He was, instead;rude, argumentative, interrupting, judgemental, cold, and dismissive. He was entirely focused on my mental health diagnosis-which was NOT why I was there-and treated my physical health, as well as some important concerns I tried to communicate, as an afterthought. The room was cold, sterile, uncomfortable, and so is Dr. Powellson. I was immediately put off and defensive with his demeanor, and his lack of focus on my physical health rather than my mental- he seemed to form an opinion when I told him my diagnosis- was confusing and frustrating. I jave a lump in my abdomen and another in my pelvis that he NEVER EXAMINED, or asked about them after I mentioned it. I felt judged, as though Dr Powellson has a bias about people with BPD. The building and the lobby made me want to turn around as soon as I got there, and Dr. Powellson made me so uncomfortable; feeling judged and argued with, and frustrated, that I walked out of the appointment within 5 minutes of meeting and talking to him. At NO time did I feel like Dr Powellson cared about my physical concerns, or even HEARD them.This was just supposed to be a general physical and check-up, and Dr. Powellson made it the most uncomfortable, unpleasant, and awful appointments I have ever had.

The doctors office is very nice and a nice area. It is very convenient for me. All of the staff is…read morevery attentive, friendly, professional, and as helpful as they can be. I consult with Dr. Landry and she is very professional attentive and one of the best pediatricians I've consulted w so far. Im able to get a next day appointment from online and I never have to wait long..

Firstly I would start off with being told by the nurse that I'm not the mother to my…read morechild.......I'm the nanny. (Help) The horrible attitude I was given after being disrespected by coming here has been absolutely horrendous. The nurses here should not work with children. It has been an entire YEAR! They still have not updated my daughter's chart. The lack of care of quality I've received shows tremendously. There has been no care here at all. Please don't go here. I really don't recommend it.

Office NEVER returns phone calls. I started going to the practice December 2018 and every time I…read morehave had a question or needed a refill, it has been like pulling teeth to try to get anything accomplished or get help. I tried submitting for a refill with my pharmacy for a medication and it kept getting denied so I called the office and left multiple messages without so much as a return phone call. I finally was able to get through to an operator, who explained to me that since Dr. Broussard is recently no longer there, I need to see a new doctor on staff to get my medication refilled. Why couldn't someone have just told me that to begin with??? Is it really so hard to make a simple phone call? Dr. Broussard was the only reason I was going, because's she's great, as the staff tends to be rude and the practice over-bills insurance companies to see what they can get away with. Don't waste your time with this place.

Has been our family doctor for 10+ years. Always professional, concerned and willing to listen and…read moreaddress any questions you may have.

I've been to the Imperial Oaks location twice to see Dr. Reddy for annual well checks. I wasn't…read morelong in the waiting room, maybe ten minutes. Then another ten minutes waiting in the exam room after the nurse got all my info. Dr. Reddy listened to all my concerns and I didn't feel rushed or unimportant. I had blood taken two years ago and the phlebotomist messed up and I had extensive bruising, pain and a month long numbness/tingling in my fingers but they have a better phlebotomist now. She was efficient and I had minimal bruising (a dot) and no pain. Scheduling was easy and so was parking. The do virtual appointments if needed.

Dr. Reedy is very good. The problem I have been having is with the assistants in the office. There…read moreseems to be a problem in setting appointments and overall communication. Several times I have had to wait over an hour due to lack of communication. Example: Today I had an 8am appointment for blood work. I sat there for 45 minutes in the lobby I went to the desk to ask about the delay. She said that they were waiting for the Doctor to give them the paperwork to do the blood work. I told her I made this appointment a few months ago and even got a call from this office yesterday to remind me.Then she said we don't make appointments for blood work. I told her I made the appointment right here and have done so before. I have low blood sugar and I had to fast from last evening and was beginning to have the shakes so I just left. I don't believe I am the only one expressing displeasure with the service offered at the clinic. Hope things change. I will be looking elsewhere.

I was impressed with everyone from Dr. Gordon, to her excellent nurse, to the clinic check in desk…read more Everyone was customer focused in a way that was above and beyond my experience with other clinics. Also you can give samples in the in store lab.

Great efficient service. Dr. Youngblood has been my primary care physician for 20 plus years…read more Always on time, great bedside manner, proactive treatments, and tells you the truth. Carol his assistant is always friendly, engaging, and very efficient. Office is conveniently located in the Woodlands.

Best Dr I've ever had . Always attentive, great listener and always looked out for my best…read moreinterest . Was a joy to be his patient and hope to find him again .

I found Dr. Sapsowitz through a google search while I was looking for someone in the Houston area…read morewho offered a 24-hour ambulatory blood pressure monitoring test. I was trying to be inappropriately medicated by by regular doctors (I live in the Friendswood area.) The test is a gold standard for people like me who have "white coat syndrome" blood pressure issues--it's very hard to get accurate b.p. readings. Long story short I went to Dr. S. He doesn't take my insurance but has priced the test so that it is very affordable (cheaper than flying to Great Britain where they use the test regularly!). I was extremely pleased with how everything went. Dr. S., his nurse and members of his office staff were very kind and helpful and I was able to get the information I need so I can take it to my doctors.

This clinic does not accept no insurance companies. Which way everything is out of pocket. Plus the…read moreexam the doctor wants to order or do to check you out. Plus I pay for the service which way no problem but walked out with empty hands no medication given to me knowing the fact I knew what I had. So I am upset about it.

really amazing service, everyone is so kind and caring. you will feel very welcomed I went in for…read moresome blood test and it was super quick. the nurse is friendly and professional and does her job very well.