I had a very frustrating experience at North Jersey Imaging Center, and unfortunately it happened…read moremore than once. On two separate visits for an MRI, I was not properly informed in advance about what documentation or items I needed to bring. Each time, this resulted in having to reschedule--something that could have easily been avoided with clearer communication upfront. What was most concerning was that even after finally providing everything requested, I was brought into the MRI area and prepared for the scan, only to be told at that point that I still needed to leave and retrieve additional information. This led to a total visit time of over four hours without completing the procedure. To their credit, some staff members acknowledged the disorganization, but that does not make up for the inconvenience and wasted time. For a medical facility, especially one handling scheduled imaging, this level of inefficiency and lack of preparation is disappointing. Based on my experience, I would not return and would recommend that others confirm all requirements in detail before scheduling or arriving.

If you need to speak with someone at NJIn, you will be met by a wall of phone options none of which…read morelead to a live person. The log in portal will not let me log in and after five hours of phone messages and emails, I am no closer to obtaining a report that should have been ready by six days ago. I still cannot determine if the report exists or has been sent to my physician in time for my appointment tomorrow. My frustration level is high.

I had a very frustrating experience with ImageCare Center at Morristown and would not recommend…read morethem based on how billing concerns are handled. I had imaging done in August of 2025 and was never informed that the facility was not Tier 1 under my insurance or that multiple studies would be performed during the same visit. I later received a bill for nearly $1,000. I submitted a formal dispute and followed up multiple times over the course of several months. No one responded to my emails. Instead of addressing the issue, the account was sent to collections while it was still under dispute. This entire situation took nearly 8 months to resolve, required multiple phone calls across different departments, and caused significant and unnecessary stress. While the balance was eventually reduced after escalation, it only happened after the account had already been sent to collections, and I am still not satisfied with the outcome. Overall, this experience reflected a lack of transparency, poor communication, and a failure to address patient concerns in a timely and appropriate manner. Patients should be clearly informed of potential costs and insurance implications before services are performed, and disputes should be handled before accounts are escalated to collections. I strongly recommend asking detailed questions and confirming coverage and facility tier status before receiving care here.

Great service from a very pleasant staff. I couldn't have been more satisfied. I highly recommend…read moreImageCare at 95 Madison Ave. in Morristown.

Very professional and courteous service here. They are pretty much the only game in town. I…read morerecommend them.

This is my second time at this specific location. The first time was an easy check-in and visit…read more This time there's a different clerk checking in and she seems overwhelmed and very slow. There's 4 chairs and 6 people waiting. Why if you check-in online do you have to arrive 15 minutes early in order check-in again? On a more positive note - the technician both times was amazing. Efficient, polite and pleasant. The test room was a bit stuffy and probably needed the air conditioning to be on. The parking lot is busy and filled to capacity.

A very clean and efficient Radiology Center. Both the front desk staff and the radiologic…read moretechnologist were kind, friendly and highly professional. I highly recommend this Center.

Amazing people here! Especially Victor and Jessica. They all are kind and knowledgeable and caring…read moreto my needs and all my questions.

I took an ultrasound on my neck right side,left side and throat during my ultrasound I pointed out…read moreto the technician that I had a spot on my right side of my neck where there was a lump that was no longer there when I got my results back do you know they only gave me results for that one spot on the right side of my neck but my referral states neck cervix soft tissue witch is pretty much the whole neck for insurance purposes so the get paid more money they are refusing to give me my results for my whole neck and throat so now my doctor have to right a whole new script for the other results just because they want more money I've called and spoke to supervisor and she was a smart mouth rude bitch everybody there that answered the phone treated me like shit no one cared about my health no matter how much I called they hung up on me and yes I did curse them out money hungry MF.

I've been calling all day to schedule an appointment. Not only is no one picking up the phone, but…read morethey tell you to leave a voicemail but you can't because the box is full.

AVOID. This place has gone way downhill since it was acquired by NJIN. The technician was OK but…read morethe rest of the experience is sub par. I used to come here back when it was Montclair Radiology and the location is super convenient for me, but this is the last time I'll be coming here after repeated poor experiences. First, online scheduling. I must have uploaded my information 6 times -- they keep asking you to upload your personal documents repeatedly. Arrived there 15 mins ahead of appointment time as requested. Had to register once, they took my personal identification from me, then got called to a desk and STILL had to fill out additional paperwork. No one communicates with you about what's happening -- other patients waiting explained to me, oh, they're taking your ID and then you'll be called up to the desk. Waited 45 mins. after my appointment, so total of an hour from their requested arrival time. This was an appointment early in the morning too. The waiting room was already full of people with few seats by time I was called. Routine mammogram, was fine for what it was. In and out in 10 minutes. The whole process of making you wait foreever, making you give documents repeatedly, and poor communication throughout makes you feel like livestock, not a human. Nevermind them charging you extra for AI-aided exams. It's a personnel savings for them, but because insurance companies don't cover AI exam reading yet, they pass along the cost to the customer. Poor move and no, did not opt for this. Told me results would be posted to my portal in 24-48 hours. Going on day 5 here and no results yet. Tried calling and you cannot reach a human. They make you leave a message to get a call back. Records aren't reflected on my doctor's portal either so I have no way to learn about my results. Lovely way to add stress to my week. I live so close to this location, in fact, that I know they are not good neighbors to the people who live in surrounding properties in a residential neighborhood. Their employees have nowhere to park so they park too close to driveways which creates blindspots pulling into traffic. They extended their hours much later than the former owners and there are delivery trucks, landscaping, snow removal people who literally show up with loud trucks in the middle of the night. Have had several similar experiences in the past with waits, not being able to reach anyone over the phone, etc. Continued to come for the convenience of the location, but never, ever, ever again will I return.

Impossible to schedule imaging for myself and a family member on the same day. The "system" does…read morenot allow it. Customer service reps do not speak English well and require one to speak incredibly slowly. The entire process is backwards and time consuming. The second rep couldn't actually complete the scheduling and transferred me to a voice mail inbox. Infuriating!!

I've been here tracking sinus issues with CT scans. These types of operations don't always have the…read morebest reputations but I keep coming here because it's well run, I'm treated well and they're expeditious. If you're shopping around for a radiology facility, this one's a good choice.

Their automated telephone system does not allow you to speak to someone when you call in about…read morerecords. They also do not have a medical release form in their portal to fill out in order to have your records transferred to a doctor's office. Their system should be set up that allows an automatic transfer via Internet fax or regular mail to a doctor's office once you fill out a medical release form online.

I had the worst experience with the front desk, reading everyone else's reviews makes me feel…read morebetter knowing that I'm not the only one who had a bad experience. The girl at the front desk was very snippy and short and literally said my doctors office didn't know what they were talking about. I went ballistic, as I walked out of the appointment I had and it took the office manager to calm me down, that was the only silver lining. I recommend calling the office manager and telling her about this disrespectful twit she has working for her. I had come back at a later time where I had appointments in a different building and dealt with much nicer staff. With the changeover to Princeton radiology certain aspects have gone you know where in a hand basket. I do agree wholeheartedly with "if your not happy where you are, don't take it out on the public & feel free to quit."

Rude , unprofessional front desk flat out asked when you had covid instead of asking did you ever…read morehave covid. I'm sorry but not every cough is covid. How about asking first before assuming. If you don't want to work here feel free to quit instead of complaining about the clients and the job at a high decibel so everyone can hear.