I used them for image care during this past winter and had a positive experience . I would. prefer…read moreto use them now , as I feel there are better doctors in my home area near Morristown, however we are at the southern Jersey shore for the summer-at least 2hrs away . After summer I will use ImageCare at Morristown if any further imaging is needed. Thank You!

I had a very frustrating experience with ImageCare Center at Morristown and would not recommend…read morethem based on how billing concerns are handled. I had imaging done in August of 2025 and was never informed that the facility was not Tier 1 under my insurance or that multiple studies would be performed during the same visit. I later received a bill for nearly $1,000. I submitted a formal dispute and followed up multiple times over the course of several months. No one responded to my emails. Instead of addressing the issue, the account was sent to collections while it was still under dispute. This entire situation took nearly 8 months to resolve, required multiple phone calls across different departments, and caused significant and unnecessary stress. While the balance was eventually reduced after escalation, it only happened after the account had already been sent to collections, and I am still not satisfied with the outcome. Overall, this experience reflected a lack of transparency, poor communication, and a failure to address patient concerns in a timely and appropriate manner. Patients should be clearly informed of potential costs and insurance implications before services are performed, and disputes should be handled before accounts are escalated to collections. I strongly recommend asking detailed questions and confirming coverage and facility tier status before receiving care here.

If I could leave less than 1 star I would. Awful experience! I booked an appointment online with…read moreLabfinder.com since you are re-directed to that sight when trying to book an appointment. I received a confirmation and my appointment was scheduled for 7:00 am. The day before I received a email asking me to confirm and when I called the number I was told they have no record of the appointment and that the location does not open until 9:00. I was also told they don't take appointments! Impossible to get a live person....had to call 4 times and then put on hold over 10 minutes. How can you send a email confirmation and yet claim you have not record of my appointment? Your website has 7:00 am availability and yet I am being told they open at 9:00. I would NEVER use this company!! I will be finding some place else that has better service.

I have had several MRI scans here and they are always professional and courteous, and make me as…read morecomfortable as possible. This time they even were able to have me hear my music from my I Phone on their headphones DURING the scan!!! I recommend them highly!

I had an MRI done on my knee there recently and I felt so comfortable. MRI's can be such a drag but…read moreI was in good care. What made it so great we're the technicians and staff. They were sensitive, compassionate and comprehensive towards patients and in what they do. They're also very clean which I'm big on. Wait wasn't very long either. Thank you for such a wonderful experience!

Used them numerous times and always have a good experience. Caring radiologists. Never had to wait…read morelong for appointments. Highly recommend.

This review is mainly for customer service by phone, not for staff in Hackettstown or radiologists…read more They are now part of the Medical Group of NJ and called ImageCare at Hackettstown. Every time I call, whether it's to return a call from the woman who confirms appts, I think her name was Pam? Or to reschedule or schedule its a very long wait on the phone - today, I've tried 3 times and had to hang up - waited 15 minutes with no one picking up. Yes, that's bad - when there are phone services that will call you back when they are free. Do people spend all day trying to reach someone? How can you get back to the staff when you can't get through? Second is, they have farmed out most of their phone support to India. Difficult to understand them and then they will sometimes give you incorrect prep information or put you hold because THEY have to call the direct office to get the info! That's really bad as well - most times you have questions about preparation for a test and need correct info which can only come from experienced staff that works at the office! I know RAH/ImageCare is growing, but then spend the money on support here in the US!

Excellent experience. Tech was gentle and mammogram was very quick. Results w photos in a few days!read more

I had a very concerning experience with Harding Radiology's billing practices…read more At my first appointment (12/15/2025), I was required to pay a $300 deposit and was told it was necessary due to my insurance. After the claim processed, my Explanation of Benefits showed my patient responsibility for that visit was $0. I contacted Harding Radiology multiple times about the discrepancy and was repeatedly told their system had not finished processing the EOB and that I needed to wait. At my next appointment (1/12/2026), I was again required to pay a $300 deposit. During that visit, I was also asked to sign paperwork authorizing the practice to keep a credit card on file for automatic charges. Because the earlier deposit issue was still unresolved, I intentionally declined to provide that authorization. Despite declining that authorization, on 2/23/2026 my credit card was charged $227.46 without any bill, invoice, statement, or prior notice of an outstanding balance. When I raised the issue, I was told there was an "electronic authorization," but I have since had to repeatedly request documentation supporting that claim and have not yet received it. Because of these concerns, I have asked my insurance company to investigate the situation and Harding Radiology's billing practices. Based on my experience, I would recommend that patients go anywhere else. UPDATE 3/12/26: After I requested documentation supporting the charge, their billing department later acknowledged via voicemail that they could not locate any signed credit card authorization form and indicated they would process a refund. I was also asked to modify my Google review. In my case, my credit card was charged without any bill, invoice, or opportunity to review the balance and pay it voluntarily first. Management appeared to be receiving my emails but left it to the billing department to address the issue, even though it is their policies that created the situation. The experience suggests serious problems with oversight and billing practices. Patients should monitor their statements carefully.

There is nothing great about getting a head scan. But the receptionist here made my welcome so easy…read morethat I was relaxed immediately upon laughing with her. The lobby is spacious and very clean. The tech was friendly and knowledgeable. The MRA machine is out dated and to be upgraded in the near future. But like myself old is still good, functional, and gets the job down right.

The check-in staff were very curt and rude ...terrible way to start a costly procedure ...will be…read morelooking for a different company next time need imaging ...what ever happened to polite customer service? ...felt like imaging livestock processing

I had a very frustrating experience at North Jersey Imaging Center, and unfortunately it happened…read moremore than once. On two separate visits for an MRI, I was not properly informed in advance about what documentation or items I needed to bring. Each time, this resulted in having to reschedule--something that could have easily been avoided with clearer communication upfront. What was most concerning was that even after finally providing everything requested, I was brought into the MRI area and prepared for the scan, only to be told at that point that I still needed to leave and retrieve additional information. This led to a total visit time of over four hours without completing the procedure. To their credit, some staff members acknowledged the disorganization, but that does not make up for the inconvenience and wasted time. For a medical facility, especially one handling scheduled imaging, this level of inefficiency and lack of preparation is disappointing. Based on my experience, I would not return and would recommend that others confirm all requirements in detail before scheduling or arriving.

If you need to speak with someone at NJIn, you will be met by a wall of phone options none of which…read morelead to a live person. The log in portal will not let me log in and after five hours of phone messages and emails, I am no closer to obtaining a report that should have been ready by six days ago. I still cannot determine if the report exists or has been sent to my physician in time for my appointment tomorrow. My frustration level is high.

I had the worst experience with the front desk, reading everyone else's reviews makes me feel…read morebetter knowing that I'm not the only one who had a bad experience. The girl at the front desk was very snippy and short and literally said my doctors office didn't know what they were talking about. I went ballistic, as I walked out of the appointment I had and it took the office manager to calm me down, that was the only silver lining. I recommend calling the office manager and telling her about this disrespectful twit she has working for her. I had come back at a later time where I had appointments in a different building and dealt with much nicer staff. With the changeover to Princeton radiology certain aspects have gone you know where in a hand basket. I do agree wholeheartedly with "if your not happy where you are, don't take it out on the public & feel free to quit."

Rude , unprofessional front desk flat out asked when you had covid instead of asking did you ever…read morehave covid. I'm sorry but not every cough is covid. How about asking first before assuming. If you don't want to work here feel free to quit instead of complaining about the clients and the job at a high decibel so everyone can hear.

I've been going to Red Bank Radiologists for the past 25 years or so. I have never had a bad…read moreexperience. The office is extremely clean and the staff is courteous and experienced. I feel that I am in very good hands and the communication is there. They usually don't let me leave until they have reviewed my mammogram so that I could feel peace of mind. They also send a written report to me and my doctor on a timely basis. I find that the equipment is totally up-to-date and I can depend on its accuracy.