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    Memory Confident

    5.0 (5 reviews)
    Closed • 9:00 am - 5:00 pm

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    Kaiser Permanente Hearing Center - Kaiser Permanente

    Kaiser Permanente Hearing Center

    2.8(9 reviews)
    0.7 mi

    This review is about Kaiser Redwood City hearing center. No…read moreone picks up the phone the last few weeks. I called and called. no one answers or call back. I finally left a message that I need to go to Costco for a hearing test, since I couldn't get hold of anyone by phone. someone finally called me back. I would leave no star if I could. The hearing center in Homestead Kaiser is nice. I called and got an appointment right away because I lost my hearing aid. I have to drive all the way to Santa Clara Kaiser to get a hearing test since the hearing center in Kaiser Redwood City no one answers phone at all.

    I'm neutral about this hearing center since the audiologist I was assigned is kind and…read moreunderstanding. I got my first pair of Phonak hearing aids in both ears and it was life changing... for 2 days until one spontaneously shut off. I got the hearing aids in April 2023 and had to visit this Kaiser about 8 times to fix the hearing aids. Good thing is that doctor extended my warranty. Bad thing is that I had a few beautiful days a where my hearing aids worked and I could hear and then one or the other would malfunction for months. So frustrating. It was sent back to manufacturer twice. When I got them back, I didn't have tuning appts - I just picked them up and had to come back to adjust the volume. Anyways, it's been a 5 month journey and I'm anxious to see what today brings.

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    Kaiser Permanente Hearing Center
    Kaiser Permanente Hearing Center
    Kaiser Permanente Hearing Center - Magnetic maze in waiting room for kids to play with

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    Magnetic maze in waiting room for kids to play with

    Better Hearing Center - Better Hearing Center of Palo Alto is located at 2483 Old Middlefield Way in Mountain View.

    Better Hearing Center

    4.1(10 reviews)
    3.8 mi

    The audiologist adjusted my hearing aids to better clarity after one year usage. Being new to…read morehearing aids, I thought my hearing aids were defective but my hearing is gradually decreasing. He informed me that adjustments need to be made at least yearly and that applies to all wearers of hearing aids. I informed him that the cheaper Apple AirPod pro now can be used a hearing aid. It was superior to my more expensive Resound hearing aids before the recent tuning. The Apple could be used as a standard due to its online testing of one's hearing profile.

    I have moderate hearing loss and tinnitus due to an accident in high school which nearly destroyed…read moremy left ear. I have been seeing the same audiologist - who also is an audiology professor - for over a decade, but she was out of network for my employer's insurance plan. Better Hearing Center was the only place within 40 miles that had the Widex brand I wanted, so I made an appointment. Dr. Mark recommended the Resound brand over the Widex I originally wanted and he was absolutely correct due to the advances that Resound had over the older Widex models that I knew about. I would put Better Hearing Center into the "hearing aid mill" class of providers. Dr. Mark is personable and took the time to answer all of my questions during my initial testing and delivery appointments. However, I felt that my hearing test and hearing aid configuration were perfunctory. And when I called, emailed, and asked for assistance through the app to tune my programming several times around 14 months after I got them, I never got a response except from the office manager who told me she would pass my message along. I paid my long-term audiologist to take over management of my hearing aids so that she can tune them for me going forward. She made some small EQ tweaks and one VERY MAJOR change. She showed me that I had the wrong wires (#4), which were so long that the hearing air hung down behind my ear so that the front-facing microphone was hidden behind it and not picking up sounds from in front of me. That may explain why I couldn't hear in restaurants using the advanced beam-forming technology that was the main reason for choosing this brand. I remember asking Dr. Mark why he didn't use the wire-length template and he told me that he had enough experience to not need it. Guess that wasn't true. To sum up, Better Hearing Center may be your only in-network choice, and going with them is not a bad decision. Just be aware that you may not get the right configuration or follow up care that you need until your insurance pays for your next set of hearing aids. I am 9 months away from that and may need visit Dr. Mark again for an upgrade.

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    Better Hearing Center - Better Hearing Center of Palo Alto is a Lyric Premier Elite Provider

    Better Hearing Center of Palo Alto is a Lyric Premier Elite Provider

    Better Hearing Center
    Better Hearing Center

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    Eartone Hearing Aid Center

    Eartone Hearing Aid Center

    4.5(22 reviews)
    5.1 mi

    I've gone by this office frequently and I (mistakenly) thought it might be pricey. Today I…read morebrought my 87 year old father who is visiting from Spain. He has one month old hearing aids that for some reason stopped working. I initially brought him to Costco. Big mistake, the woman behind the massive plexiglass divider wouldn't even look at us, specially when I told her he didn't buy them there. Not even an 'I'm sorry I can't be of help'. I could not wait one more day, as it was impossible to communicate with him. We arrived at Eartone and there were 3 people in the waiting room. I thought it would take quite a while or we might have to make an appointment for a later date. Rina greeted us and asked us to fill a brief questioner while she was with another client. In less than 10 minutes she was ready to help us. She assessed the situation and got to working on his hearing aids right away. She had to perform a hearing exam as she didn't have the client data to reset his hearing aids. She gave us the price and she recommended a special assistive device that was specially molded to his ear. She felt this would be very helpful to gain full benefit of his equipment by maximizing his hearing and it would allow his devices to stay in place better. I agreed to the price immediately as it was very fair. I'm an ER nurse, and know good patient/client care. Rina is a true professional, she was concerned and wanted to help. Her fees are excellent, fair, and will keep me coming back as I or my friends need it. A class act.

    Updated Below: I was extremely upset at my last visit here. I felt the person helping me had zero…read moreinterest in being there and I was bothering her. She had no idea why I was there when they wanted the appt. I had to ask for the wax filter as she was gonna send me home with nothing. I felt completely unheard and am pretty sure I was unheard. I felt the appt was unnecessary and I have to drive 40 minutes to get there. Very disappointed. I haven't had any issue before this but this last visit was horrible. Called back and talked to Rena (owner?) as requested. I am still very upset about what happened and the waste of my time this appt was and the rudeness I had to deal with. I won't be returning but obviously others have better experiences than I had so keep that in mind as this is probably not many peoples experience. But it was mine and I am still upset about it even though it has been awhile. Rena was polite and explained the person I dealt with was in training. So I hope if you go you have better experience. Odds are you will.

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    Eartone Hearing Aid Center - Thriving with laughter at 107!

    Thriving with laughter at 107!

    Eartone Hearing Aid Center
    Eartone Hearing Aid Center - Happy Moment with Rina Valia with new hearing aids on!

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    Happy Moment with Rina Valia with new hearing aids on!

    Shamim Haldankar

    Shamim Haldankar

    5.0(28 reviews)
    0.8 mi

    Shamim is absolutely an amazing speech pathologist, and I would highly recommend her without…read morereservations. Although we only worked with Shamim for three months our child made tremendous progress with her help. We only stopped working with her because we moved out of state. If we could continue services with her, we absolutely would. Shamim is wonderful with kids. It is evident that she has years of experience working with children of all ages and variety of concerns as well as with parents. Her approach is warm, caring, supportive, playful, knowledgeable, creative, and engaging. She was flexible with her treatment approach and met our child where he was at. Our child always looked forward to their sessions. She is also great at managing behavioral regulation and provided some practical techniques to us as parents. In addition, Shamim is wonderful working with parents. We appreciated her willingness to consider realistic recommendations on how to help our child and practice speech/language at home given our busy schedules. She kept us informed with his progress. Even after we moved, she checked in with us and she helped us find resources in our area. I truly believe that working with Shamim was integral to the improvement and further speech and language development of child and has been very beneficial with his progress socially and academically.

    Shamim worked with my son when he was just 2 years old and experiencing significant speech delays…read more We spent over a year together, and the progress he made was incredible. Now he's 5, and we honestly can't get him to stop talking! What sets Shamim apart is not only her 30 years of experience and deep knowledge of the field, but also the remarkable care and passion she brings to her work. She has so many tools in her toolbox and always knew how to tailor each session to meet my son where he was. We're so grateful for the foundation she helped build. Highly recommend!

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    Shamim Haldankar
    Shamim Haldankar
    Shamim Haldankar

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    Memory Confident - speech_therapists - Updated September 2026

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