I had ear wax removal here. I was able to book an appointment that for the very next day which was…read moreamazing since other places were about a month out to see anyone. The office is nice and does have parking. Everyone was really nice and I saw the audiologist quickly. She did an amazing job cleaning my ears. I can hear better now than in recent memory. I highly recommend.

My left ear suddenly became plugged and my hearing was impacted. I called a couple of Audiologists…read morein the Peninsula and couldn't get an appointment until three weeks later. After a few tries I was resigned to wait 3 weeks for help. After two frustrating days I decided to try again and I found Pacific Hearing Service in Menlo Park. No scheduling problem here as they have a team of Audiologists in the office. I was able to get same day service. I walked in at 4:30 and met Ling Zhong. She took a look in my ear and confirmed it was ear wax and nothing worst causing my discomfort. After a few rounds with the Earigator my ear was cleared and I walked out a happy camper at 5:15. Thanks Ling and PHS.

My husband bought hearing aids 11/9/25 at Costco in Riverhead NY…read more He is not able to wear them as they hurt his ear and he has not mastered the art of inserting them correctly. He called to see if he could come in for an adjustment. They told him the first appointment was in September. This is totally unacceptable as he cannot wear them.

Had an appointment at 4:30 on a Monday. Arrived at 3:45, filled out the paperwork and was told to…read morewait. I could see the audiologist sitting inside, alone. I walked around the store and retuned at 4:25 and the place is open but no one is inside. Waited another 10 minutes, and no one. I left. Waste of time.

This review is about Kaiser Redwood City hearing center. No…read moreone picks up the phone the last few weeks. I called and called. no one answers or call back. I finally left a message that I need to go to Costco for a hearing test, since I couldn't get hold of anyone by phone. someone finally called me back. I would leave no star if I could. The hearing center in Homestead Kaiser is nice. I called and got an appointment right away because I lost my hearing aid. I have to drive all the way to Santa Clara Kaiser to get a hearing test since the hearing center in Kaiser Redwood City no one answers phone at all.

I'm neutral about this hearing center since the audiologist I was assigned is kind and…read moreunderstanding. I got my first pair of Phonak hearing aids in both ears and it was life changing... for 2 days until one spontaneously shut off. I got the hearing aids in April 2023 and had to visit this Kaiser about 8 times to fix the hearing aids. Good thing is that doctor extended my warranty. Bad thing is that I had a few beautiful days a where my hearing aids worked and I could hear and then one or the other would malfunction for months. So frustrating. It was sent back to manufacturer twice. When I got them back, I didn't have tuning appts - I just picked them up and had to come back to adjust the volume. Anyways, it's been a 5 month journey and I'm anxious to see what today brings.

Great place. I was able to book an appointment the next day. Other places it was weeks away. The…read morecare was excellent. I had ear wax removal and found out my ear was totally occluded. They washed out both ears and now in can hear better than recent memory. I highly recommend.

I had a horrible experience with this money thirst unprofessional audiologist today at Palo Alto…read moremedical foundation. To my surprise this person accepted to see me to give me a lecture. My hearing device was not working properly I made appointment to see it can be fixed, she dragged me over to say because I have not bought it from there she won't be able to do anything so I have to come back to make an appointment to do a hearing test first. She had my history pulled out from Stanford audiology, she could see everything but instead of taking hearing test she wanted me to come back again I was so upset because I lost 8 hours of wages just to sit there and listen to her nonsense. Did nothing and I was so upset I called made another appointment with Stanford audiology which it is far from my house. I should have looked at her reviews here no wonder she is getting 2 and 1 for her service. She is awful, do not make appointment with Kristine Dabu.

The audiologist adjusted my hearing aids to better clarity after one year usage. Being new to…read morehearing aids, I thought my hearing aids were defective but my hearing is gradually decreasing. He informed me that adjustments need to be made at least yearly and that applies to all wearers of hearing aids. I informed him that the cheaper Apple AirPod pro now can be used a hearing aid. It was superior to my more expensive Resound hearing aids before the recent tuning. The Apple could be used as a standard due to its online testing of one's hearing profile.

I have moderate hearing loss and tinnitus due to an accident in high school which nearly destroyed…read moremy left ear. I have been seeing the same audiologist - who also is an audiology professor - for over a decade, but she was out of network for my employer's insurance plan. Better Hearing Center was the only place within 40 miles that had the Widex brand I wanted, so I made an appointment. Dr. Mark recommended the Resound brand over the Widex I originally wanted and he was absolutely correct due to the advances that Resound had over the older Widex models that I knew about. I would put Better Hearing Center into the "hearing aid mill" class of providers. Dr. Mark is personable and took the time to answer all of my questions during my initial testing and delivery appointments. However, I felt that my hearing test and hearing aid configuration were perfunctory. And when I called, emailed, and asked for assistance through the app to tune my programming several times around 14 months after I got them, I never got a response except from the office manager who told me she would pass my message along. I paid my long-term audiologist to take over management of my hearing aids so that she can tune them for me going forward. She made some small EQ tweaks and one VERY MAJOR change. She showed me that I had the wrong wires (#4), which were so long that the hearing air hung down behind my ear so that the front-facing microphone was hidden behind it and not picking up sounds from in front of me. That may explain why I couldn't hear in restaurants using the advanced beam-forming technology that was the main reason for choosing this brand. I remember asking Dr. Mark why he didn't use the wire-length template and he told me that he had enough experience to not need it. Guess that wasn't true. To sum up, Better Hearing Center may be your only in-network choice, and going with them is not a bad decision. Just be aware that you may not get the right configuration or follow up care that you need until your insurance pays for your next set of hearing aids. I am 9 months away from that and may need visit Dr. Mark again for an upgrade.

Dr. Wong is exceptional in every sense of the word. He is brilliant, thorough, and genuinely cares…read moreon a deep, human level about his patients. You can tell how much thought and care he puts into every decision, and that he clearly went into this field to help people. I feel incredibly grateful to be his patient. If you are able to get in with Dr. Wong, you are extremely lucky. Our health is everything, and I've seen friends and family suffer devastating consequences when serious issues were missed by other providers. With Dr. Wong, I never have that fear. He is patient, meticulous, and incredibly cautious -- always dotting his i's and crossing his t's, doing everything by the book; nothing is overlooked. He asks all the right questions, is deeply attentive, and I trust him completely with my health. I wish everyone could have Dr. Wong as their PCP!

It's unacceptable that a doctor as great a Dr. Wong has a 4.7 star review on Yelp. He deserves all…read more5 stars. My review: I feel bad leaving a five-star review because Dr. Wong isn't accepting new patients. He's the best doctor I've had. Super thorough (as in SUPER) and very proactive. I've never felt gaslit or had a feeling dismissed. He is quick with referrals and very responsive over messaging. Generally, I've been very happy with the service from Sutter San Carlos doctors.

Updated Below: I was extremely upset at my last visit here. I felt the person helping me had zero…read moreinterest in being there and I was bothering her. She had no idea why I was there when they wanted the appt. I had to ask for the wax filter as she was gonna send me home with nothing. I felt completely unheard and am pretty sure I was unheard. I felt the appt was unnecessary and I have to drive 40 minutes to get there. Very disappointed. I haven't had any issue before this but this last visit was horrible. Called back and talked to Rena (owner?) as requested. I am still very upset about what happened and the waste of my time this appt was and the rudeness I had to deal with. I won't be returning but obviously others have better experiences than I had so keep that in mind as this is probably not many peoples experience. But it was mine and I am still upset about it even though it has been awhile. Rena was polite and explained the person I dealt with was in training. So I hope if you go you have better experience. Odds are you will.

Customer service beware you need to pay for the hearing aids before you get to try out the hearing…read moreaids. It's difficult for seniors living on a fixed income. Looks like only the wealthy will be able to afford hearing aids.

I've only seen Dr. Yun twice but both my visits and email correspondence were positive. I came to…read morehim in February for the first of several ear infection in a three month period. I agree with the other positive reviews about his bedside manner and proactive-ness. He said the ENTs at PAMF should have given me a reason for wanting to remove my ear tubes in 3 instead of 2 years (despite a perforation that required at tympanoplasty 2 years after my first set of tubes) other than "that's what we always tell people". Even better, he said I can leave the tubes in for as long as I want if they are not causing problems. I love a doctor who has the "if it ain't broke, don't fix it" attitude as I don't want to undergo unnecessary surgeries/procedures. Given that both he had Dr. Janas have treated multiple ear infections during the few months I saw them and the CT I had earlier this month showed mastoid fluid in both ears, it's possible I may need them removed in the future and he agreed that they would need to come out if infections persist. It's hard to find a doctor - especially an ENT - who both doesn't push unnecessary procedures/surgeries and isn't afraid to consider that route if the problem persists. Finally, I love that he gave honest recommendations for ENTs in/near Walnut Creek when I gave him some names of ENTs in network with my secondary insurance that MM doesn't accept (and I'm losing the primary they accept next week due to a new job). I told him what I want in a new ENT and appreciated that he didn't hesitate to steer me away from doctors who either had poor reviews or were sub specialists for issues that I don't need treatment. Several of the ENTs who have thrown their hands up over the years were sub-specialists (the 2 main offenders were a laryngologist and facial plastics) so Dr. Yun definitely understood why I wanted a general ENT. Some of the past recommendations I've received over the years - including an ENT I know personally who didn't even treat me as a pt - were biased and didn't take into consideration the qualities I want in a doc. Hopefully his recommendations will prove true when the time comes!

I was having issues with Eustachian Tube where I would also feel water is trapped in my right ear…read more Yun came in 15 minutes late and this was after me calling the nurse again. He didn't properly diagnose it and said that it is just a 'sensation'. Later I was diagnosed to have ETD. I would not recommend this doctor as he was dismissive. He also didn't let me know that I am going to be charged for the diagnosis before performing the diagnosis and didn't ask for my consent. Very Unprofessional and unskilled. Stanford charged me $3k after insurance for an inaccurate diagnosis.

Very competent personable genuine ENT that is easy to discuss issues, asks questions to ensure…read moreunderstanding the patient and still manages time extremely well!! Efficient yet never rushed, after summary notes extended her care for additional knowledge, a sign of experience. Office was equally efficient and thorough despite my being late and appreciated my calling ahead to inform them.

My elderly dad suddenly lost hearing in his ear and we were very fortunate to see Dr. Moir. She…read moreexplained the procedure and resolved the hearing issue during the first visit. Thanks to the team at Sutter San Carlos, including Dr. Pyne, she was terrific as well!

I have been going to see Sutida for over 5 years. She has one focus and that's the care of her…read morepatients. From personalized functional medicine treatments to follow up care I have not looked back since adding her to my health care team. I love her new office too! It's bigger with more healing practitioners on her team.

Suthida is extremely knowledgeable and really cares about your health and well being. You would…read morefeel immediately at ease with her. She offers a variety of treatments that can help you restore your health. I highly recommend her.