This place is just absolutely amazing. My coworkers and I decided to check out this place before…read moreChristmas since it's all decked out for Christmas. The waiting area was decorated with a grinch theme. Looked absolutely amazing. We all got drinks and ordered a charcuterie board. Everyone enjoyed their drinks and the charcuterie board was enjoyed by all. It's for sure a must try place.

Perfectly executed speakeasy! Obsessed with the concept, the red light, the secret phrase, the…read moreamazing door/portal into cocktail heaven. Unreal drinks and lovely service. Cheers!

Very helpful people! Okay how you spent good time with me to find specific screws and washers. On…read morethe big box stores you can only buy bundled stuff here you can buy a single screw single washer or single nut.

Have 2 dogs that need a special food. They don't have it here but have it transferred at no charge…read morefrom their Andover location. Great convenience for me. friendly willing staff to go the extra mile for their customer

Stopped in yesterday... to use a Welcome to the Neighborhood coupon Was promptly greeted upon…read moreentering & asked what I was looking for? He directed me to exactly the location in which aisle to proceeded to. I chuckled on my way out....imagining the instance. As I looked around @ the end of the aisle, back of the store... I heard a faint dinging, buzzing... didn't think anything of it... until the same greeted me employee appeared... "you can't be back here". That was the dinging! Letting them know someone had "trespassed". In my defense... it's not like I walked in to a roped off area or closed door! To me, a customer, it just looked like another aisle! I was standing in front of this aisle of snacks & a few shovels....thinking I could use my coupon for a shovel. Once the employee appeared, I had him give me a price for the shovel, I moved on. The coupon was $10 off $20... I found two $9.99 window plastics.... as I made my way to the register mentally trying to think of what I will find to put me at or above the needed $... Thank you! The cashier gave me a $10.79 total and I was on my way! Thank you Ace for the friendly service. You are my closest hardware store so I now know where is the employees only section to not cross in to. Cheers

Every associate had an attitude like you bothered them & they had better things to do. Would never…read moregive them business again I would not even give them 1 star

I don't live in this area so this was more like, 'I need something and there's an Ace'. The store…read moreis filled from floor to out of reach with merchandise. Within seconds of making eye contact I was helped, led to my product, paid and out the door. If I lived in the area I'm sure I would be a regular. There were some interesting impulse items in clear eye view on the way out but my resistance held up and I avoided buying what I really didn't need.

The BEST and only store for ALL my hardware needs. Personable and helpful. Why should I go anywhere…read moreelse? The store manager, here, Bryan is the best! Thank you for all your help over the years.

We've given this location a bunch of tries since it is located near us, and unfortunately recently…read morethe customer service has been poor, at best. It's the type of place where the employees are visibility annoyed if you ask them a question, and they lack knowledge of products (or don't care enough to help). We spent 10 minutes today trying to purchase mulch that was not in their system, and we were treated as if we were the issue (and had to investigate the issue ourselves, since the manager was unwilling to step in (she was standing next to us and knew what was going on), and the nice employee helping us did not know what to do. I absolutely hate to bash local businesses, but the manager at this location has set a toxic standard for customer care, and I would unfortunately avoid this location if you can. Fool me once....you know the rest...

This store is the best! Never too busy, great selection, and stellar customer service. I was in on…read moreSunday, 6/14, and Kenzie helped answer all of my questions and select a drill. If she wasn't quite sure of an answer, she made sure to find out. Thanks for your help, Kenzie; and to all of you for your friendly and welcoming customer service. Also, great plant selection outside the store! See you again soon! :)

I was ignored by a guy when asking where something was. Then a very nice lady helped me with 2…read morethings, and offered to help more. Later, the cashier told me the total was 19.99 when it wasn't (tax). He then was ANGRY with me for pointing that out, as he handed the pile of cash back to me, not counting it at all. I was expecting 30.01 or 30.00, and so it was like, what?...and I was in the wrong somehow. Helpful place if you ask the women for help, which goes along with the history of the place (BBC article about coffee and body fluids). There are other "helpful" places I can find cashers that are never wrong...

I always have great service and great people working there the Garden department especially Mark…read moreand Andrea are top-notch!

Ordered a washer and dryer set on Sunday and they said it was in stock at another store and would…read moredeliver Tuesday. Received a text on Monday verifying delivery on Tuesday. Tuesday at 10:30am: No word, no show, so I called. AI bot said delivery was scheduled next week. Took forever to get past AI bot and phone rang a long time. Was told dryer was in but washer was not. Would not know when it would arrive from manufacturer so delivery is tentatively set for the next week. Took the day off and the door off for no reason. Was totally lied to by sales person and was not correctly informed of delivery by text. Do Not order from Lowe's. If it isn't ready to be picked up, you won't get it delivered when told you would be receiving your order.

I went to Lowes in Blaine to order some custom blinds and have them installed by Lowes. Their…read moreinstaller Atlas Installers didnt record all the measurements the first time resulting in them having to come out a second time. Then the order is placed and I was ripped off by not getting 5% off for using my Lowes card then will likely also not get points towards Lowes Cash. Blinds were delivered and the day they were supposed to be installed the installer noted that they needed spacers to clear the trim around my windows. I have spent the last 3 days getting the run around from Connor and Angela (Managers at Blaine) and also Lowes Installation Support. It is now Saturday and the spacers have still not shipped, and Lowes just wants to continue to give me the run around. AVOID Lowes and this store at all costs if you are doing any custom projects.

Great customer service with a smile ! Also they are very informative on ur needs. Always my first…read morestop before I go to box store

Great service that you can't get at the home centers. The guy that does their repairs of small…read moreengine is very knowledgeable .

I rented a 4" wood chipper from the 99 Northtown Drive Homedepot. The employee that released the…read morechipper to me said it was a new machine and the blade had been replaced the day before. The chipper that was advertised on the website was a blue colored chipper with the inlet and outlet chutes inline with each other. The listing also advertised "Two double edge reversible hardened steel cutting blades." The chipper I received was orange in color, the inlet and outlet chutes were perpendicular to each other, and the cutting wheel only had a single blade on it. When I went to use the chipper, I had to feed the wood in by hand, if I did not push the wood into the blade the wood would simply "dance" inside the chute without getting chipped. I brought the chipper back and asked for a refund because the chipper was not doing its job. I spoke to an employee, Steve, and a manager, Adam, who explained that since I had the chipper for 7 of the 13 hour rental they could do nothing and I would get charged the full day rental. Steve asked Adam if the rental would at least get pro-rated or if there was something they could do, Adam indicated that they couldn't do anything because of the duration I had it, and they were already "over for the month." Adam did offer to discount any other purchases I needed to make so they would be free. I chose not to do anymore business at this store and do not plan to be back.

I filled out the form as suggested. No response. I tried a message here no response. I found…read moreanother way to message, no response. Of course, no response to the complaint lodged in the original phone call. I haven't given up yet. The Better Business Bureau might have something to say, that is next. Maybe something is not going thru, but after so many tries that is doubtful. I would be less upset if they would at least acknowledge they even got a message from me. Less than that makes me more inclined to think it was a scam all along, as it should me thought of. One of the case numbers is 8612963, if anyone from HD is paying attention. Last chance before I take it to someone with more authority.

I had the most amazing customer experience this past week, thanks to the extraordinary efforts of…read moreSid. I needed to attach a new license plate to the front of my car, but the old screws and holder were rusted and no longer usable. I had made two separate trips to an automotive specialty store, where I was sold two different license plate kits, assured each time that they contained "everything" I needed. They did not, as my particular car model (which I'd disclosed to them) had a uniquely-sized fitting. I then went to Frattallone's Ace Hardware in Arden Hills, with my license plate and both kits in hand. Sid asked to come out to the parking lot to see my car. He took some measurements, and I followed him back into the store where he gathered some supplies. Instead of sending me on my way with a handful of nuts and bolts, Sid grabbed a power drill and said he wanted to make sure that what he was proposing would work. It did, and he ended up retrofitting the kits and securely attaching the license plate for me. The parts cost me $3.99, and he absolutely refused to take any extra compensation for his efforts. Sid went well above and beyond the call of duty. As a result, he's created a loyal Frattallone's customer for life!

Watch these guys on their special sales. Was just in for the 20% Senior and Military discount to…read morepick up some items. Got up to the register to pay, they ran the charges through and I was about to leave the store when I did a quick math check and determined that I didn't get a discount for my biggest item. Went back to the register and was told that the bag of fertilizer I bought was "on sale" for $5 cheaper than the normal price and didn't qualify for any of he 20% discount. No sign that this was the case on either the discount flier or at the product display location in the store. Heading to Suburban Ace hardware next time.