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    Mendocino Locksmith

    4.0 (5 reviews)

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    Photo of B. R.
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    11 years ago

    Helpful 2
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    Photo of Mary S.
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    1 year ago

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    10 years ago

    I called to see the hours to get a key made. The lady was not very nice and didn't act like she wanted my business. I won't be going.

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    9 years ago

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    10 years ago

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    Security Lock & Alarm - My locks and keys

    Security Lock & Alarm

    (47 reviews)

    I lost my house key late last night. I messaged the two locksmiths I found on Yelp. Both responded…read morebut Security was first. The woman who answered was personable and empathic and normalized the situation... "it happens all the time." I had stayed the night with a friend nearby. Travis was at my front door before me. Less than five minutes later I was in! The whole interaction was almost silent, and my gratitude was immense. A very well spent $100. I recommend them highly.

    Security Lock & Alarm is the only Abloy reseller in the area, but unfortunately their customer…read moreservice has been consistently disappointing. On multiple occasions I've called or stopped by, only to be told that no one was available to help me. Each time I left my name and number, I was promised a call back -- but I have never once received one. This forces me to return in person, where the outcome is usually either: 1. "We're out of stock," or 2. "Someone will call you back." As a small business owner, I only purchase 1-4 locks per year, which is nothing compared to the large timber company that seems to get first priority. Still, every customer deserves fair treatment and basic communication. A promised call back should actually happen, regardless of order size. On my most recent visit (two trips in one day), I finally spoke with someone knowledgeable about inventory and keying. Even then, I was told "someone will call you back." That was over three days ago, and I'm still waiting. At the time, there was open discussion among staff about whether additional stock was available, but I left without answers. Because Abloy keys cannot be duplicated by other locksmiths, I'm now forced to shop online, where replacement keys can take weeks. This lack of support locally has cost me significant time and frustration. This is not an isolated incident -- I've had at least three other nearly identical experiences with Security Lock & Alarm: no follow-up, repeated visits, and wasted time. It really highlights how small businesses and individual customers are deprioritized compared to big contracts. In short: if you're not a large-volume customer, don't expect much help here.

    Mendocino Locksmith - locksmiths - Updated August 2026

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