Bought Service Deal from Angies list $40 but ended up being charged extra $117 for just adding…read moreextra remote

OConner responded promptly and arrived on time within a day or so. They fixed the door problem…read morethat required a creative, special repair. (Two other repair outfits didn't want to deal with it.) The two repairmen were pleasant and easy to talk with. The price was very reasonable. An update: an hour after the crew left I got a call from Jim O'Conner saying they undercharged me. Should have been charged an extra $120 because they had two men on the job ! I paid. But this is very poor form and unprofessional. Downgrade to 4 stars.

Recently, I helped my elderly mother replace the garage door at her home. Unfortunately, the…read moreprocurement process was marked by repeated communication issues, missed callbacks, lost follow-ups, and general lack of coordination. Most of the issues occurred during the procurement phase, but on the day of installation one final communication failure erased my remaining confidence in their operation, resulting in an installation day that will not soon be forgotten. Because I was working during the installation, I planned to stop by afterward to inspect the work. On the morning of the installation a scheduling issue arose which, combined with the earlier procurement problems, eroded my remaining confidence in this installer. As a result, I asked my mother not to make the final payment until I could personally inspect the work later that afternoon. Shortly after installation finished, I received an angry call from the owner about the apparent delay in payment, ironically one of the few prompt calls I received during the two-month process. He seemed unaware of the series of issues that had led to my hesitation. While his tone softened somewhat once I explained the situation, he still insisted on immediate payment rather than waiting a few hours until the end of my workday. One statement stood out among the rest: "If I had known there were issues, I would have scheduled this completely differently." To me, this suggested that this contractor only adjusts their level of care after problems have already occurred, rather than proactively ensuring a smooth experience from the start. As a compromise, I asked them to send photos of the completed installation and we would pay immediately. The photos revealed a very obvious installation issue, confirming my hesitation to pay without inspection. After I pointed it out, the installer promptly called to say they were returning to correct it. At that point, with tensions rising and rework underway, I left work early to inspect the installation myself so I could complete payment and avoid escalating the situation further. In the end, we are happy with the finished door, though the process to get there was much shakier than expected. To Jim O'Connor's credit, he did call afterward to sincerely apologize and offer to make things right. Perhaps this was a one-off experience with an otherwise solid company. That said, based on this experience, I will likely consider other garage door companies the next time we need service. This caution is also reinforced by some questionable payment demands described by other customers in these reviews. Note: A week after writing my initial review, and after reflecting further on the timeline of events, I decided to lower my overall score and revise the review to reflect the experience more accurately. Initially I attempted to temper my comments to offset the frustration of the moment, but with time it has only become clearer to me that this installer has operational issues that many customers would be wise to avoid.

Easy to schedule with and get my garage repaired. was very happy with the speed and communication…read more Competitive pricing and upfront about everything. Was able to replace the garage panel that was broken with same model #.

Installed garage door opener the next morning after call, quality work, for a fair price…read more Available for any follow up questions.

My garage door was stuck Friday evening, and it looked as after all the work trying to adjust and…read morewhat not, i needed to replace with a new motor and belt, in addition to replacing a few damaged tracks. Sam spent almost 45 minutes on the line to help me try to initially fix the problem, then came the next day to work through and change out the system. He's also promised to comeback tomorrow to finish the garage. Sam did a tremendous job. I've already set up future appointments with Sam and his company to install garage racks, put the kids plyser together, and plan other future house project needs. I highly recommend Sam's company as he pretty much does all house improvements/projects, including landscaping, etc

Sam N. and his assistant were awesome. They were a bit late to arrive, but given the pandemic and…read morecurrent state of protests around the area, it is perfectly acceptable. They gave us a better than fair price for the initial service(springs and cable replacement). They found a rusted out bracket and wheel which were replaced with better alternatives that they gave us a 5 year parts & labor warranty on. We had 5 estimates for the work and they had the best quote and were willing to work the moment they showed up. The guys were courteous, explained things clearly and friendly.

Called this company to install a "fire rated" door for our furnace per City of Chicago for Condo…read moreBuilding. Every person that I had contact with including our installer "Al" was polite, professional and knew exactly what needed to be done. For our install a new "fire rated" door frame and door were installed as is required. Al also fixed a outside exit door as was agreed upon in the original estimate. Arrived on time, kept in touch with us during the install and had us check his work before he left. Very impressed.

This is a very unprofessional company! I do NOT recommend using them! They came to my house to fix…read moremy garage door and charged me $60 trip charge that I wasn't informed about when I called for service. And $111.00 in labor after being at my house for 30 mins. The service tech had no receipt to leave me for the work. My garage door was not working properly 2 weeks later. When I called the owner was not willing to rebate me any of the service charge. I was informed by a tech from another company I called that they loosened a cable that they shouldn't have and that caused the problem. I think they have very inexperienced people working there. And zero customer service!

I called for repair on broken overhead garage door springs. Answered my call at 730 am and…read morescheduled same day appt. Repair arrived on time. Answered my questions and worked quickly. Job completed and everything checked. Price was fair. Would use again.

We called to have our door looked at for a broken spring. They came out the same day and got…read moreeverything fixed. The crew is very professional and polite. They were also the best price around the area. I would definitely recommend them to anyone.

My garage door was not working good. So I infrom this company and they explain me the problem…read more After a Spring Repair now it's working better. Thanks for this.

Just used service to repair garage door, was highly responsive until I paid for service, then…read moredidn't show up to complete as scheduled the next day. Wasted time waiting for them to show up. I've called and text numerous times and I'm still waiting on a response. I might need to contact my bank to get funds back. Be cautious before doing any business with them.

Jason from Door Jam is awesome. Gave him a call to come fix my DIY attempt at replacing our two…read moregarage doors. He came out on a Sunday to fix my mistakes and our doors work perfectly now. Thanks Jason.