CS Construction installed new siding in fall of 2025. Initially the work was going very well and I…read morewas satisfied until they said it was complete. The stored my heavy glass storm door in its frame on it's side and hinges on rough uneven landscaping rock in full sun all day for 6 days. I took it for granted that they must know what they're doing. Was I wrong. They re-hung the door leaving over a 1/2 inch gap on the open side exposing the latch, which was barely catching, so didn't really stay closed. Their answer to fix this was to loosen a few screws on that side of the frame so it would shift towards the door. So, the frame is loose, a good yank and it would all come down and the gap was still over 3/8 inch. I called again. They don't return calls or respond to emails. I finally took time off without pay and had to to go the office. They came a 2nd time. Tightened the screws they loosened and adjusted it from the hinge side. Sure, the gap is acceptable, but now the door handle butts up against the door jamb. I have to use the handle to lift up the door to work the lock and open and close the door. Chris, the owner, tells me it's an old door and I didn't purchase it through them so he basically isn't going to do anything. He has insulted me and shown me disrespect at every turn. Treating me like I'm a stupid and know nothing about hanging a door. Actually, I do and have hung doors in the past. Too old and have arthritis now though. Remember above, I stated how they store it after THEY removed it. I did some research and found out that will damage the door frame causing it to warp and also damage the hinges causing issues like sticking and difficulty opening and closing the door. As soon as they removed it and stored it, it became their responsibility to ensure it wasn't damaged and that they re-hung t correctly afterwards. I didn't expect it to hang like a brand new door, but I do expect it to work properly as it did before they touched it. They also have to fix a couple of pieces of siding which were hung badly and hanging half off, which I noticed a few days after they finished. It wasn't due to any storm damage either. Lesson learned. I paid a lot of money for a professionalism, but surely didn't get it. Don't get me wrong the foreman for my job was great. The rest not so much and Chris, well I won't say what I think of him. I will never recommend them and will go out of my way to tell people to steer clear of them solely because of Chris.

I rarely leave negative reviews, but this experience needs to be shared so others know what to…read moreexpect. We hired this company to remodel a bathroom, and the process was problematic from start to finish. What should have been a straightforward project took nearly one year from start to finish. We received quote and put down deposit in March 2025. After that, communication essentially stopped. Call went unanswered and unreturned until late June. Then again heard very little until September. The lack of responsiveness throughout the project was extremely frustrating. I strongly advise anyone considering this company to read their quote carefully. We specifically asked for a tiled shower but ended up with solid wall panels instead. That was not what we expected. There were also significant workmanship and coordination issues: - the toilet was removed and flooring completed. He screwed up replacing toilet, we ended up waiting 10 days for a plumber to come and repair it - another toilet removed and flooring completed. Same person, replaced toilet incorrectly and we had water leaking into the basement - a large amount of water was discovered in the basement when they were removing the old shower/tub with chaotic clean up - we received no meaningful design assistance and were offered very limited product option - communication was consistently poor and often dismissive from Dave, Jason and Chris Every step of the process had issues, from quoting and communication to execution. I cannot recommend the company based on our experience.

Wow. Just wow. Russell Zimmerman has serious issues and Imma pray for him…read more Last week, my husband and I stopped in to Nationwide based on a recommendation from our contractor. We already had flooring in mind and they had the exact style we wanted. The store is incredibly small so the 3 customers in the store working with salespeople made me feel like a sardine stuffed in an undersized tin can. Anywho...one of the salespeople found a moment and really that's all we needed her for since we knew exactly what we wanted. We showed her what it was and asked for a quick estimate based on the overall area of our kitchen (which is obviously an overshot based on cabinets and whatnot). She gave us the estimate and set up a time to come out and do exact measurement for a more accurate quote. Great. The gal showed up for the measurements, took them and was on her way in a timely manner. 5 days later we received the email with the estimate based upon her measurements. As I'm looking over the estimate I see that it's higher than the original "over-estimate" based on the total area. I also see her original note says the price is 6.50/sf and the new "official" estimate now has a price of 7.75/sf. Naturally I reply to the email questioning this information and asking for an explanation for the discrepancy. I wondered if I was dealing with inexperience, a con job or just a lack of communication. Wellllll...moments after sending my reply email, I get a call from Russ, who introduces himself as the owner. Great! I am about to get an intelligent explanation and gain some understanding! No. Not at all. Russ straight up just started demeaning me, asking me "How long have you professionally installed flooring?" What?! I immediately put him on speaker phone (since I couldn't finish a sentence) so my husband could hear this man. We stared at each other, eyes and mouths wide open. He literally went on and on, around and around, basically saying the same thing again and again and yet not explaining the discrepancy. Within 2 sentences of my call, I absolutely knew we would NEVER give our business to this company. He may be used to scamming innocent unknowing folks, but I am not one to take it without question lying down. No Sir. Not today or any day Russell Zimmerman. I have kept my personal opinions on Holly (the lady that helped us) out of this thus far, but from meeting her in the store I had doubts on her experience and I felt uneasy about her knowledge (or lack thereof). My husband and I both wondered after our initial meeting in the store if she had been drinking...seriously...she reeked of booze, but I was willing to shrug that off and told myself maybe she was chewing some weird gum that was causing the smell. But either way, she did not leave me feeling confident or sure of any part of the situation. I honestly wondered if she even knew how to measure. I guess my intuition was spot on and I should have moved on after 1st walking into that store. Anyways...I wish you luck should you choose to give these folks your hard-earned money. At the very least, check your numbers. All my best to all of you. God bless.

I have been to this store countless times to take samples home and find the right tile because I am…read moresuper indecisive, and every time I go there, they are very welcoming and very cool with customers taking samples home. We felt really good about doing business with them. Would highly recommend them!

We recently purchased a new hot tub from Poolman after hearing there were new owners. The customer…read moreservice was great! They were able to answer all our questions and get the ball rolling quickly. When it was delivered, they were very polite and easy to work with, making sure it was placed exactly where we wanted it and were very cautious not to damage the yard in the process.

With the new owners a few years back they really have improved. We had our pool cover replaced and…read morespa cover replaced and they did a great job!

Smooth experience (pun intended). This place was recommended by the cabinet contractor for our…read morekitchen. They have certain days they come to the LaCrosse area. Perfect communication. I called, they called back. I had a minor question on a day they weren't there, left a message, and got a call back the next day they were in the office. Ideal timeliness. They showed up on the day and during the timeframe they said they would for the measurement and installation. They also informed me of a concern with the cabinet design. Much appreciated! I understood the issue and ordered a slightly different cabinet.

My garage door wasn't open and/or closing routinely. I had another garage door company come out…read more(they came out a total of 3 times), for the same issue and couldn't figure out what the problem was. They had wanted me to replace my whole motor. I called Blackhawk, Brent came out within the next week-he is the linear master- he figured out that the motor was functioning just fine, it was the electrical outlet that wasn't consistently giving it power. He tried another outlet and ta-da! It was working again. When I do need to replace my garage motor or have issues- I'm calling Blackhawk the first time. Thank you so much Brent! A+ in my book! I really appreciated the honesty and not up-pricing everything.

On 7/23/2024 I signed a contract with BlackHawk Garage Door and paid a 50% deposit for the purchase…read moreand installation of a new C.H.I. Planks Cedar garage door. The salesperson, David Schaffran, informed me the lead time would be 6-8 weeks. On 9/23/24 a two-person crew from BlackHawk Garage Door came to my house and installed the new garage door, tracks, spring, and opener. The installation crew realized there was one damaged section as well as two other sections of the garage door that didn't have the correct color trim. At no point during the two-month wait did BlackHawk Garage Door notify me of any issues with the garage door, nor did the technicians notify me of the obvious problems until after installation was complete. They had already removed my existing garage door, tracks, spring, and opener, so I had no option but to wait for them to fix these issues with the new garage door sections. After the installation crew left, I called David Schaffran to inquire about these issues. David said he would get back to me later on 9/23/24, but never did. I emailed BlackHawk Garage Door's management the following day to get their resolution plans. The purchasing manager, Brandon Myers, responded claiming this was a warranty issue with the supplier, C.H.I. Garage Door. Brandon told me we were fortunate to be getting all four sections of the garage door replaced through warranty. This is not a warranty issue. This door was not to the specs I ordered per our contract. BlackHawk Garage Door knowingly installed a wrong and partially damaged door. Brandon has repeatedly assigned the blame on the supplier and insisted that BlackHawk Garage Door has done the best they could, glossing over the fact that BlackHawk clearly failed to properly inspect the door. I have had to inquire several times to get a clear answer as to when I would have the correct garage door installed at my home. The most information he provided was 4-5 weeks lead time for the replacement garage sections, and that the installation would be prioritized. After more than five weeks of waiting with no updates, I followed up again through email on 10/30/24. Brandon Myers responded claiming the replacement sections were backordered not once but twice, first on 10/11/24 and again on 10/24/24. I was never informed by BlackHawk Garage Door when these events took place. The revised ETA is now allegedly the second week of November, 2024. BlackHawk Gargage Door has been disrespectful to my time and property and has not performed on our contract. They have never taken responsibility, and their communication reflects a smug arrogance that they're doing me a favor even when it's their wrongdoing.

Bought carpeting for three areas of our home; upstairs, master bedroom and basement. The first…read moreinstallation date was pushed back because of a scheduling mistake. When the installer did show up, he only had enough carpet for the upstairs and master bedroom. This was a Tuesday. We were told the carpet missed the shipment and would be in on Thursday but no one was available to install it until the following Monday. Monday comes and the installer comes but does not have enough of the carpet so we have to wait another four days to get the last two stairs and landing installed. I voiced my frustration with the Wausau manager and told him that they were losing customers from all of this and he said quote "that really makes me want to bend over backwards for you when you're throwing that at me." Being a manager, I assumed he was being genuine but was quickly told by himself that he was being sarcastic. Very inappropriate customer service skills for management. Price was great. Installation was great. Management is terrible, so hopefully you don't need to speak with them. I did speak with corporate about this manager and they were extremely helpful. It just shouldn't have gotten that far.

DING DING DING!! WE FINALLY HAVE A WINNER! This is the place my husband and I decided on to buy and…read moreinstall our new flooring. They were actually NICE to us compared to the other flooring stores. LOL But yeah, they said they could get pretty much anything we wanted and if we found it cheaper somewhere else..they would beat it! Jason was the Sales guy that helped us and he actually went to Menards on his own time to find out exactly what we were looking for and the price! GO HERE!! They will treat you with respect!

We hired Pristine Pro to clean our windows. The bid seemed high but they said it included cleaning…read morescreens and sills. In addition to our exte windows they were also cleaning the class on our french doors and lighted cabinets, and vacuuming our interior soffit. Mixed result. Everyone was very nice and polite and the basic window cleaning was great. However, the crew was young and didn't seem to have a clear plan on who was doing what which is possibly why things were not done. Attention to detail was lacking. Several sills were not wiped at all including a couple where there were even dead flies left behind. One of the glass cabinets was completely missed. Furniture that was moved to access the glass was not put back. There was even a disagreement between two of the workers with one suggesting the other was just standing around. Kind of felt they didn't care so much about the quality of their work and there was obvious no checks done to make sure everything had been done much less done well. I reached out via email including attaching photos but received no response. Invoice was sent via email 10 days later with no reflection of adjustment for missed work. Would'nt hire them again.

We hired Pristine pros to power wash our siding and clean the windows of our home. The staff were…read morevery friendly and did a good job but damaged two screens on our windows putting them back up and stripped the stain off of our cedar shakes. They took the screens to have them repaired and stated they would bring them back in a week. Two months later still no screens and they have not been out to restrain the affected shakes! I have made several attempts to contact them by phone and by email with no success! At this point I just what my damaged screens back or pay for replacements as replacements are not cheap! Since they haven't responded to any of my attempts I am not very hopeful this will be resolve. HORRIBLE HORRIBLE Customer service! I would not recommend them.

He did an awesome job replacing our old carpet, very thorough and very reliable. The price was very…read morereasonable and he was very professional.

Pat Kroll did our basement (new man cave) and stairs leading to the lower level. He did a great job…read morewith everything. He was timely, efficient, friendly, and hard working. The carpet looks incredible and gives the room a whole new look. We'll have Pat do our upstairs when the time comes.