First, I need to make it clear that the subcontractors that they hired did a great job, the wood guy that refinished our wood floors and patched them turned out amazing and the guy who replaced the wood treads and stringers also turned out great. My issue is their customer service, it is difficult to get a hold of the Sales person I worked with. When I asked for dates on when the subcontractors would be installing he told me one date. When the tile person wasn't there I had to call and was told it was the next day. When I talked to the tile person, she stated that she gave him what days she was going to be at my house weeks ago and it was not the dates the sales person gave me. The tile I picked out did not work with how my floor was, the tile person stated she wished he had not allowed me to purchase the tile I did but gone with smaller. So my floor did not turn out at all like I had envisioned and the sale person said it could be done. I feel like he should have had the expert look at my floor and give me advice about what would actually have worked. The wood guy who worked on the stairs also had some miscommunication on what he was suppose to do. Sales person has it on my invoice on what was being done but the wood guy was under the impression of something else. And now that the work is done, Nevins wants the rest of their money but no one responses to my questions. Terrible customer service. I will not be using them again for my future flooring needs. Sub-contractors those, did good work with what they had to go off of. read more
