After the initial confusion surrounding my order, the owner, Brad took charge…read more Brad kept me in the loop about my orders, apologized for the previous inconveniences, and spent time and energy to make sure that my purchase went smoothly. Thank you, Brad for the effort you made to smooth things out.

We rented a tuxedo for my son's prom at Zahner's. The service was incredible: professional,…read moreprecise, pleasant and unbelievably fast. The price of the rental was also less than every other place we'd heard from other boys. The folks who work here are SO good at what they do....you not only want to return for all of your other clothing needs you want to tell everyone to go here. We will be returning for senior prom as well. The experience was TOP NOTCH. So pleased with our experience....

This was by far the worst buying experience. My fiancé and I went in to buy suits for our wedding…read moreparty. The first time we went in we were never greeted and when someone did eventually come over to help us it seemed that we were inconveniencing her when asking questions. We left that day with written prices and item numbers. We went back the following week to purchase all six suits. Long story short, since the lady we had previously spoken to was not there at the time we had to deal with another employee. This gentleman quoted us 3 different prices in a matter of 20 minutes. We ended up waiting for the lady, who was the manager, to get in for her shift and when we showed her the paper with the pricing she told us that we were wrong and she never would have quoted us those prices! Unbelievable since we had her written information to prove it. The lack of customer service was atrocious. I sent an email to corporate regarding our experiences...it was that bad. I would give this store zero stars if I could. I hope no one has an awful experience like we did. We ended us buying our suits elsewhere...somewhere that knew what customer service was.

Aside from a mom and pop store I'd consider their main competition to be the "Men's Wearhouse."…read more I was brought in by a sale which was effectively buy two, get three free. Keeping in mind their normal prices are out of my league I felt I got a good deal. I felt similar when I took advantage of MW's bogo sale. This location has more of a dressy selection of clothes versus MW. I prefer the choices of dress shirts here; the fabric and fit are terrific. The pant/slacks are also excellent quality. They offer free tailoring although they don't advertise it (why?). I don't know that it's free 'lifetime' tailoring like MW, perhaps that's why (they don't advertise it.) JAB salespeople were not as aggressive as MW but also a shade less helpful. In either case I'm not calling those negatives since everyone has different shopping preferences. It's just my observation. If I need more dress clothes and they have a sale I'd come back.

Whilst I heard about the tone in the store from surrounding towns, I had to experience the negative…read morecomments for myself. The energy in the store is toxic. By this I mean.......... A strong scent of snootiness in the air. I went in dress in my hippie clothes, after shopping the farmers market and the service I got was poor, especially for a local store. Is this Macy's??? OR a speciality store????? I have received better service at much lower end stores. You can find the same brand they have there on line, but cheaper. Shop the specific brand you like from there and get a coupon on line. That's what we did, after working with a salesperson that was way too into judging the way I was dressed, we wrote down the brand, googled it, went on line and got a 20% coupon off for first time buyers. Also, the clothing is VERY OLD LADY. I will never return due to the service and bad energy in the space and tell others the same.

I love this store! Not only do they have an amazing selection of quality items, I adore the owners…read more My mother happens to be a regular here and whenever I go in to pick her gifts or grab a gift certificate I am always greeted warmly and tended to as a friend. They help me pick items they think my mother would enjoy (they probably know better than me) and they wrap everything so beautifully. If you are looking for a bargin bin or a super slashed discount sale, stick to the big box stores. If you are looking for UNIQUE, quality items that will LAST and want to support local business- give A.O White a try.

Prices are great for a store like this but the staff could be nicer. There are some rather rude…read moreemployees currently working there. Otherwise usually a fun time. I take my family here quite often!

This store closes its dressing rooms 2 hours before closing on the days it's open late. So the one…read moreday I can shop there I can't try anything on. Used to have friendly employees and now it's such an unpleasant atmosphere. No bathrooms available even though it's a stand alone store. I no longer will be shopping there.

Came here looking for a winter coat! Don't know why I haven't been here more often. Other than some…read moreclothes strewn about, there are so many choices of clothes, but you have to look for them! The prices are very reasonable for name brands!

The customer service is the worst here. The ladies who work here are so rude and always seem to be…read moreyelling at customers.

I can't say enough wonderful things about the manager and employees of this Gap Store. My mother…read moreand I originally were running errands in the Longmeadow Shops. But anyone who goes to the Longmeadow Shops knows, it turns into a whole day event being at this place. Every store had a friends and family event sale going on. I was in need of some new fall attire, specifically a corduroy skirt. To save time, I did a quick search on my phone. Of course, it provided me with the gap located in the Longmeadow Shops after being there for almost 3+ hours shopping and dining. As soon as I walked through the door, I was greeted by welcoming employee. I asked her where the particular item I was looking for was. She directed me to skirt section. Immediately looking at the section, they did not have the particular item I wanted. I went up to the front desk to see if they were able to order the item to ship to my house. The manager and employee looked up the item via the sku # from my phone on their pods. But they were unsuccessful in locating the item within the entire gap stock. We all found this odd since we were physically looking at the item on my phone. They then called corporate, turns out it is a Gap Factory Store item. I honestly had no clue between the difference of the stores, especially considering they had a J.Crew Factory Store in the Longmeadow Shops directory. Nevertheless, both of them understood where I was coming from and was extremely nice about the whole situation. All in all, they did locate and order the skirt I wanted through Gap Factory. I would like to add they were the only two employees I saw working on 11/2/2019 around 7:00 p.m. handling the entire store. Both of them simultaneously were managing the store (ringing other patrons out, answering questions, etc.) and dealing with the representative on the phone for over twenty minutes. Additionally, they honored the deal that was going on in-store at that time (40 to 70%+ an extra 20% off)! I was only going to order one skirt, but with the deal, I decided on purchasing two for the price of one. I highly recommend anyone to go to this store. It was my mistake that I did not know this was a factory store. But, instead of the employee/manager turning me away, they made sure I was able to purchase my intended items with a discount. I did not catch both of their names at the end, but they are complete rockstars at this store. I highly recommend anyone who reads this review to go, too. The store was large and was well stocked with women, men and children clothing.

It's a Gap! It's a…read moreGap with a small men's section! It's a Gap with a really small and not very good discount section. They don't have argyle boxers. Basically, a below-average Gap.