Extremely rude and disrespectful employees with horrible customer service. My dad came in to rent a tuxedo and was treated like crap for absolutely no reason. He isn't one to complain about this type of stuff either. I don't know how this place is still in business if they treat their customers this way. Stay far away from this place unless you want to be treated like garbage. If I could give zero stars I would. read more

Been here a couple of years. Staff is great and really helpful. I will definitely keep going here

Stopped in to be remeasured for a new suit and accessories sort of last minute for a wedding I'm attending. Mark was very helpful and helped me pick out the right sizes and color options. The inventory is a little low in some sizes, but luckily I'm somewhat proportionately built and for not one but TWO options. I purchased both along with some added shirts and ties. The alterations are a little backed up, but luckily I know how to do my own. One suit pretty much fit me off the each and only needs pant hem, the other I can pull an inch in the waist myself in time for the wedding. The suits were priced fair $$. The accessories: shirts, ties, suspenders are a bit high. Also surprised there wasn't any discounts since I bought 2 complete set-ups. Either way, I got two QUALITY Suits head-to-socks for reasonable cost. Once again, MARK was very helpful and attentive. He offered several color layouts and suggestions for future options. I'm now set with many looks for all occasions. Thanks read more

Men's Wearhouse - Suit1 - Men's Clothing Near Me - EXTON, Pennsylvania

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Son's first Prom !! ordered suit , subbed a short suit jacket with out asking , my son is 5'11" they didn't recognize until we were getting ready to pay!! How convenient !! we had to come the next day the day of the prom while trying to attend a family funeral , major inconvenience!! Offered no apology or some kind of a credit for the inconvenience!! Will let others know about this!! O' forgot to mention another one of my sons classmates had a suit ordered wrong as well with grey pant and a navy jacket , the suit was suppose to be all grey!! their suppose to be well established in this industry , epic fail!! * also suit jacket was wrinkled in the back and so was the white shirt they had to repress before we left !! $$ paid $$200 to get the run around , I would have had a better experience getting a suit from the Goodwill!! read more

My husband has been a very good customer at this store for years. He bought several items in January and realized when he wore the sport coat he bought that the inner seam of the right arm was pulling apart. Because he travels all week, he just didn't want to deal with, and let us sit in his closet, never worn. We went back to the store three weeks ago and bought many more things, but when he mentioned in front of the sale associate that he wouldn't buy the same brand of blazer because of the poor craftsmanship, she told us to absolutely bring it back, he was a great customer and that should never have happened. Needless to say, when we went back....they wanted us to pay for repair and we were told a sales associate should never have promised us anything. They have lost a long term customer. Avoid this store. read more

Stopped in to look at some tuxes and got a lot of help from Kyle. He was knowledgeable and friendly, and he walked us through a lot of options that really helped us figure out what we wanted pretty easily. read more

I went to the Mens Warehouse in Exton to rent a tux for my daughter's wedding. They measured me and said they would email me when the tux was ready, which was expected to be two days before the wedding. I did not receive​ an email. The day before the wedding I went to the store. The pants were too short. The sleeves for the shirt were too small. The jacket was a little tight and the sleeves were also short. The vest was way too tight. They got absolutely nothing right. My daughters wedding is a big deal to me and looking sharp was also important to me. Now its the day before the big day and there is NOTHING I can do. I thought Mens Warehouse was reputable. It is NOT. I am beyond disappointed.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ read more

We had to come in on a Saturday morning, which was pretty busy, and get a groomsman suit. Despite the fact that we started out by spelling our own grooms last name with an extra vowel, and saying it was a rental when it was a purchase, AC was able to find our information. AC was amazing. He helped us quickly and efficiently and was able to eyeball which shoes would work best for my husband. We had a great experience. Thank you, AC! read more

Had a Christmas Ball back in December for work and needed a tux. The people assisting me initially were helpful yet the most memorable part was when I picked it up. I planned on going straight from the shop to work so for my fitting I basically got ready. The lady assisting me with my fitting, Courtney, was extremely helpful and efficient with time. I opted for the 'tie-your-own' bow tie over the clip-on as I should know how to tie one (but don't!). Dan, the store manager, kindly jumped in to the rescue and made short work of it. Thanks to Courtney and Dan not only did I receive first rate and personable service but they also showed how much they truly care for their customers (and how skilled they are at their jobs). Due to the great service I will absolutely be back to this location and other Men's Wearhouses! read more

First experience, I walked in having no idea where to start first. No one greeted me. After 15 minutes of walking in circles, I proceeded to go to the register to ask where I would get my son's measurements. After waiting another 5 minutes, the cashier pointed me to the table in the back to sign up. By then 5 people were already now in front of me after 20 minutes of wasting my time. Then a man asked me if I was renting, I said I needed measurements. Never asked my group number and walked away. After another 10 minutes, I left. Worst customer service. If you wanted to be ignored and disrespected, than Men's Wearhouse in Exton, Pa is the place to be. Never going back and I would never recommend anyone to go there. Horrible customer service. read more

I walked in to discuss renting tuxedos for my wedding. The waiting area was noisy, cluttered, dirty and disorganized. The sales desk was littered with trash (restaurant menus, half-empty water bottles). The two female sales assistants were incompetent. The first assistant had a biting and rude attitude. She responded snappishly to my questions. Instead of looking at my color swatches and helping me find an attire that will match my bride-to-be's bouquet, she threw a book of colors in front of me as if to overwhelm me and then told me to go all white underneath. The second assistant was much nicer, but she was completely untrained and answered all of our questions with the wrong information, which indicates that the management there is dispassionate and negligent. Instead of helping her, the first assistant would snap at her every time she was wrong. They showed us prices for a package that would allow us to choose from 8 styles, and then when we chose that package, the first assistant gave use only three styles to choose from and was very cross with us as we took our time to decide. She didn't ask us questions or provide us with any information that would help us make our decision. Instead, the undertone of her behavior said, "You're not worth my time, so choose something quickly and get out of my way." Does the Men's Wearhouse in Exton care about customer service? I'd like to give them the benefit of the doubt, so perhaps it wasn't a good day for them when I walked in today, however, I'm not walking in there again. read more

Disappointing experience. I rented a tux for my sisters wedding. I was never told the tux was a next day return. The wedding was on a Friday out-of-town. I returned the tux that Monday and got hit with a "surprise" $50 late fee, after already paying close to $300 for the rental and paying full amount upfront. "Sorry bud," was the response from the cashier processing the return. Plus, the shoes were scuffed and the collar of the white shirt was dingy around the neck from previous rentals. I won't shop here again, and it's not about the money. read more

Walked in on a Sunday afternoon, was greeted promptly by a sharply dressed salesperson who seemed enthusiastic about helping us with our wedding party rentals. After spending approximately 15 minutes with us, that salesperson disappeared and someone else seemed to be taking care of us. We originally though he was just helping our salesperson with the paper work, because there was no introduction, no explanation that sales and rentals are different departments (I guess?). Not sure what happened there, but this second salesperson handing us paperwork and asking questions. We wanted to rent 4 sets of suit pants and vests (no jackets), a button down shirt, ties, and shoes for groomsman, and a full suit (+shirt, tie, pocket square, shoes, etc) for my fiancé. We didn't love any of the ties, and weren't sure he was writing up the correct vest. There were no samples to try on an no other options/suggestions given. The new salesperson wasn't very knowledgeable about the products or the pricing. (Not necessarily his fault- maybe he's new? still, please provide better training. He was extremely nice and genuinely seemed like he WANTED to help). He wasn't super helpful, and seemed to be there for the single purpose of just writing things up. I guess our salesman saw a better opportunity across the store? Not clear, since there was still no explanation given. New salesperson/clerk asked us for a deposit without being able to provide the cost for each rental. We were told that he wouldn't know the exact pricing until everything was put into the system, but it couldn't be put into the system without a deposit. (um, what? I'm not giving you my money when I don't even have a price or rental agreement). I asked him to enter the choices and our info into the system so that we could get pricing,. He did so, and STILL could not provide us with the definitive cost to each of our groomsman. The price was "gonna be arounnnd $150-160, give or take with tax you know," When I said we'd like to shop around, and asked if he could keep our info on file, we were told that he could keep the paper copy for us, but someone would have to re-enter everything into the computer again. This is when another employee walked by and VERY rudely, overly loudly, and with much attitude said that "this is why it doesn't go in the system without a deposit because now there's no way to remove it." That's when we thanked them for our time and walked out. There was no need to speak to anyone that way, whether it was to another employee or (clearly the case) directed toward us. What should have been an enjoyable part of the wedding planning process for my fiancé became frustrating and disappointing to him. Sorry MW, but if you're going to provide a service in the wedding industry you need to step it up in a lot of ways. I wouldn't go back there if even the rentals were free. We did not feel like a priority, we didn't get a sense of confidence from the employees, and quite honestly, the options we were presented were quite limited with no suggestions outside the box for alternatives. Save your time, money, and peace of mind when it comes to your wedding day for somewhere else. read more

BUYER BEWARE: the sales manager that helped us through out the whole process had no problem trying to rip us off on two suits and shoes that were purchased. It's a good thing I previously visited the website before entering the store. While the manager gave us a slight discount we were actually entitled to about $200 more in discounts. Fast forward 2 weeks later: Made a trip back to the store to pick 2 pair of pants from alterations at 7 pm as indicated on the pick-up ticket and the tailor had yet to start. No apologies were offered and they couldn't careless. Let's just say I didn't careless when I snapped, because she they deserved it. Customers should always be leery when a store does not display sales or discounted items. It makes it easier for them to rip off unsuspecting customers. read more

The worst service. Guys don't know how to measure and they do nothing to accommodate their clientele. When I came to try on shoes for a rental the guy gave me wide shoes when I never even asked for them. Really disappointed! read more

We went to get my husband a suit for a funeral. Salesperson was helpful. Even after having sale & coupon, we thought they were still expensive. But still got the two suits. They said to come back so they could hem pants, just what you want to do when planning a funeral. Took the time to drive the 10 miles back the next day..where are the pair of pants to go with 2nd suit? Oh, we had to order them!! We will call when ready. No call. That was at the end of September. Called again..they are here, come pick them up. He stopped tonight to pick them up on the way home from work at 6pm. They couldn't find pants. After 15 minutes, they located UNhemmed pants..so then he had to wait again wait to have them hemmed. Love the suit, but not worth the confusion & incompetence. read more

Just a handful of hours before a friends wedding and I needed pants and a tie, Frank was calm cool and collected under pressure and helped me find a great look. He also had my pants tailored right on the spot. Great experience , made a stressful situation much more calming and manageable. read more

Picked up a couple new suits and had some alterations done to 2 existing suits. Zach was awesome and put together tons of options with shirts and ties. The work was done quickly and the alterations were spot on. I will definitely go back. read more

We purchased 9 linen suits for my daughter's destination wedding in June, 2012. AC Cosme, Store Manager was outstanding with customer service. Excellent service and suggestions. The fittings were done quickly and the Tailor did an outstanding job in customizing the final fit. Great service and happy with the merchandise. read more

Went in to rent a vest and a tie. The store was very very clean and welcoming, a staff member greeted me immediately and was extremely helpful and friendly, it went smoothly and quickly and was a very good experience. I wanted to write a review because the last review was written in 2011 and it seems that much has changed. read more

Well I'll start off by saying this was one of the most disappointing experience I have ever had trying to purchase clothing. My experience began about a month ago when I was in the need of new suits for work. Now I normally shop at brooks brothers but having moving to a new home Men's Wearhouse seemed like a easier choice do to location. I had visited this location about four years ago, and had excellent service. My wife and I even had fun with the young manager who waited on me. Now with this experience still on memory I walked in ready to buy. I walked in to find the staff crowded around the TV in the middle of the store. Swearing and making jokes. Eventually a man named Dan walked over to me and asked me what I need? I say I needed suits the man took a few measurement and we walked over to the suits. Throughout my time with this spent with this man he just seems more interested in trying to sell me high ticketed items and his used car salesmen laugh was quite off putting. The most uncomfortable thing for me was as a black man myself the guy just seemed to act black as the best way I can describe it. He also walked away from me to joke around with the staff when I was undecided on what I wanted. Between his personality, and gay jokes I over heard. Probably goes with out saying I left empty handed and I'll never be back here again. It's sad to see how this store has changed. The last time I was here I was treated first class the old staff really cared about customer service, and was extremely helpful. This time was far from my expectations. read more

My fiancee & I went to Men's Wearhouse to pick out the tuxes for our upcoming wedding. We were going to end up renting a total of 9. We were promised by David's Bridal, since they partner with Men's Wearhouse, that our color (cornflower blue) would be matched at Men's Wearhouse for the ties & pocket squares. This was not true! The color didn't even come close to matching. The service we got was horrible from the minute we walked in. They didn't seem like they wanted to help at all. Their solution to the matching tie issue, was for us to PURCHASE, for $55, a cornflower tie that they happened to have on their retail side of the store. The tux rentals were already going to be $220.00 - JUST TO RENT. And they wanted us to spend an additional $55 per tux for the ties. We spoke to the manager who said she couldn't help us with it at all. Needless to say, we ended up going somewhere else, Eagle Formal Wear, who were more than happy to help us. They matched our color & were cheaper!!! I would never, ever recommend Men's Wearhouse and Tux to anyone!!! Stay away, they are horrible! read more

I cannot begin to describe how Vince helped us out of a SERIOUS crunch a few weeks ago. The fiancé and I are from MD, and we were visiting that weekend for a baptism. Imagine the shock and horror when we realize my fiancé left half of his suit at home in MD! We ran to this store the morning of the baptism to see if we could get a suit that would somehow fit him and not make us go broke, with no high expectations obviously in light of the time crunch. I literally ran in there and told an associate we needed help like NOW with all the drama you can imagine. Vince was amazing, as he measured my fiancé quickly, showed us a few suits that were within the color and price parameters (we weren't trying to spend $500 obviously) and did a great job advising us and working with our requirements. Not only that, but the tailor was actually able to measure my fiancé for altering the pants - now we expected just the pant hemming, but they managed to do the other alterations for the pants THEN AND THERE, literally faster than I have EVER seen a tailor work. We were in and out with a new suit that was also perfectly tailored IN LESS THAN A FREAKIN' HOUR. Vince is amazing and you should definitely look for him if you come to this location. The fiancé got MANY compliments on his suit, and we were both very happy with the end result. As for the other associates there, everybody had good hustle and trying to help as much as they could - I even saw them helping a father of the bride for his suit THAT DAY because his reservation somehow got cancelled. I was impressed with the work ethic at this location, and if we were getting married in PA, we would definitely be using them for our wedding. I'd give 10 stars if I could - this place is AWESOME and I may name our first child Vince. read more